11 Operational Knowledge Jobs

As a Manager Post Possession at Godrej Properties Limited (GPL) in Gurugram, Haryana, India, you will be responsible for ensuring an exceptional post-possession experience for customers. Your role will involve managing handovers of over 1,000 units quarterly, collaborating with Customer Centricity (CC) leads, and organizing grand handover events to enhance customer satisfaction. Additionally, you will lead project exits, stakeholder coordination, process improvement, and quality assurance efforts to uphold the high standards of the organization. Key responsibilities include managing handovers, event planning and execution, project exits, stakeholder coordination, process improvement, and ensuring adherence to strict timelines and quality standards. You will work towards enhancing performance metrics such as NPS scores, EE&SM compliance, and GPL exit percentages. To be successful in this role, you should have a Bachelor's degree in Business Administration, Project Management, or a related field (MBA preferred) along with 10+ years of experience in customer-centric roles, particularly in handovers or project management. Strong project management, communication, stakeholder management, event planning, problem-solving, decision-making, and analytical skills are essential for this position. At Godrej Properties Limited, we value diversity and inclusivity. We offer benefits such as childcare support, paid leave for caregivers, coverage for childbirth and fertility treatment, and comprehensive health insurance plans. We also provide flexible work options, mental wellness programs, and structured recognition platforms to celebrate individual, team, and business achievements. If you are passionate about delivering excellence in customer service, have a proactive mindset, and possess the required skills and experience, we encourage you to apply for this role at Godrej Properties Limited. We are committed to creating an inclusive and diverse work environment where every individual is valued and respected. Join us in our journey of innovation, sustainability, and excellence in the real estate industry. Apply now and be a part of our team at Godrej Properties Limited.,

As an AVASO employee, you will have the opportunity to be part of a global organization that offers IT services to both national and international clients spanning various industries. AVASO is a leading IT solution provider with a worldwide presence in over 170 countries and a robust global distribution network. With a track record of delivering top-notch technology solutions to enterprises of all sizes, including renowned brands, AVASO promises an exciting journey filled with growth prospects and competitive remuneration. You will join our finance team as a Subject Matter Expert, where your primary focus will be on Accounts Receivables. Your role will involve overseeing various financial tasks, collaborating with project teams during transition phases, managing contracts and purchase orders, monitoring billing and collection processes, generating reports and analyses, and providing leadership support to the team. Key Responsibilities: - Project Transition Management: Collaborate with project teams to ensure smooth transition phases, oversee financial tasks for the initial two months, and provide training and documentation for ongoing management. - Contract and PO Management: Track financial deliverables, update PO balances, inform the AR team about contract terms, notify stakeholders of discrepancies, and provide timely updates on contract and PO statuses. - Billing and Collection Management: Review billing reports, address delays, and monitor key dates to ensure timely completion of tasks. - Reporting and Analysis: Prepare and deliver AR reports, analyze data for decision-making support. - Team Leadership Support: Assume leadership responsibilities in the absence of team leads to ensure continuity of AR operations. Qualifications: - MBA/Masters in Finance with at least 4 years of experience. - Strong interpersonal and communication skills, both verbal and written. - Ability to work independently, meet deadlines, and collaborate effectively with cross-functional teams. Skills Required: - Collaboration Skills - Operational Knowledge - Training & Documentation - Project Management - Attention to Detail - Organizational Skills - Communication Skills - Time Management - Problem-solving - Data Analysis - Reporting Skills - Critical Thinking - Leadership Skills - Team Collaboration - Adaptability Benefits and Compensation: - Industry standard remuneration. - Medical insurance coverage for self & family. - PF benefits. - Paid leaves. - Company-sponsored training. - Employee engagement program. - Performance-driven Rewards & Recognition program. - Employee-centric policies for work-life balance. - Opportunities for faster growth based on performance.,

As a Real Estate Sales Executive, you will be responsible for managing end-to-end sales activities in the real estate sector. Your duties will include sourcing potential clients, conducting meetings and property visits, and facilitating deal closures. You will also be tasked with creating and delivering professional presentations, supporting sales operations, and maintaining client relationships. To excel in this role, you must possess strong sales and negotiation skills specific to the real estate industry. Excellent communication and interpersonal abilities are essential for effectively liaising with clients, builders, and partners. Proficiency in MS PowerPoint, Excel, and CRM tools is required to prepare presentations, manage documentation, and update inventory and pricing information. Your role will involve collaborating with internal teams to ensure smooth sales transactions and monitoring sales performance metrics. The ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment is crucial for success in this position. This is a full-time position that requires a Bachelor's degree. A minimum of 1 year of experience in real estate sales, MS PowerPoint presentations, and pre-sales is necessary. Fluency in English, Hindi, and Kannada is also required. The work location for this role is in person. In addition to a competitive salary, you will receive benefits such as health insurance, paid sick time, and paid time off. If you are looking for a challenging and rewarding opportunity in real estate sales, this role may be the perfect fit for you.,

As the Franchise Development Head at our company, you will be responsible for leading the end-to-end strategy and execution of franchise expansion across India. Based at our Surat head office, your role will involve identifying potential markets, onboarding new franchise partners, developing the franchise network, and ensuring strong operational integration aligned with our brand and growth vision. You will play a crucial role in the following key responsibilities: - Developing and executing a comprehensive plan to grow the retail pharmacy franchise network across key cities and regions in India. - Conducting market research and feasibility studies to identify high-potential areas for new franchise outlets. - Identifying, evaluating, and onboarding potential franchisees while ensuring alignment with company standards and policies. - Creating strategic roadmaps for franchise growth targets, regional development plans, and budgeting. - Serving as the primary point of contact for franchise partners, ensuring effective communication, issue resolution, and partner satisfaction. - Working with cross-functional teams to support seamless franchise setup and operations. - Ensuring all franchisees adhere to brand guidelines, SOPs, and quality standards set by the organization. - Coordinating and overseeing franchisee training programs covering operations, sales, customer service, and product knowledge. - Liaising with the legal team to ensure franchise agreements and operations comply with applicable laws and internal policies. - Maintaining accurate tracking systems and reports on franchise performance, expansion pipeline, and business metrics. To be successful in this role, you should possess the following qualifications and skills: Education: Graduate/Postgraduate in Business Management, Marketing, or a related field. Additional certifications in Retail, Franchise Management, or Sales Strategy will be a plus. Experience: Minimum 10+ years of experience in franchise development, retail business expansion, or B2B channel sales, preferably in pharma, FMCG, healthcare, or retail domains. Proven track record in successfully expanding and managing large-scale franchise networks across India. Skills: Strong leadership and negotiation skills, strategic mindset with execution excellence, excellent communication and interpersonal abilities, strong understanding of legal, commercial, and operational aspects of franchising, willingness to travel extensively across India. Join us to be part of a fast-growing healthcare company, lead the pan-India expansion strategy of a high-potential franchise model, work in a collaborative and entrepreneurial culture, and enjoy an attractive compensation and incentive structure.,

Your role at HSBC as a Domain Lead in the Global Operations business involves responding to queries from regions/countries/business units, assisting in issue remediation, and collaborating with various stakeholders like DBS, IT, FCC, and Screening. You will be responsible for developing and maintaining relationships with regional and in-country teams, ensuring effective communication, teamwork, and issue resolution. Your strategic guidance will focus on driving a culture of service excellence aligned with organizational goals and enhancing customer journeys. You will manage stakeholder relationships, eliminate roadblocks, and maintain high operational standards across processes to deliver exceptional service quality for internal and external clients. Empowering your team through an inclusive and flexible culture will be crucial in achieving business service objectives and shaping the future of HSBC. To succeed in this role, you should possess a flair for risk identification, controls management, and a strong work ethic to address hidden risks. Operational and technical knowledge of HSBC Universal Banking (HUB) along with self-motivation and the ability to work under pressure are essential qualities for this position. Join HSBC to make a real impact and discover how valued your contributions will be in driving business success and fostering a culture of excellence.,

As the Franchise Development Head at our company, you will be responsible for leading the strategy and execution of franchise expansion activities across India. Your role will involve identifying potential markets, onboarding new franchise partners, developing the franchise network, and ensuring operational integration aligned with our brand and growth vision. Your key responsibilities will include developing and executing a comprehensive plan to grow the retail pharmacy franchise network, conducting market research to identify high-potential areas for new franchise outlets, identifying and onboarding potential franchisees, creating strategic roadmaps for franchise growth targets, managing relationships with franchise partners, overseeing operational aspects, ensuring brand compliance, coordinating training programs, liaising with the legal team for compliance, and maintaining accurate tracking systems and reports on franchise performance. To qualify for this role, you should have a graduate/postgraduate degree in Business Management, Marketing, or a related field, along with a minimum of 10+ years of experience in franchise development, retail business expansion, or B2B channel sales, preferably in pharma, FMCG, healthcare, or retail domains. Additional certifications in Retail, Franchise Management, or Sales Strategy will be a plus. We are looking for someone with strong leadership and negotiation skills, a strategic mindset with execution excellence, excellent communication and interpersonal abilities, a deep understanding of legal, commercial, and operational aspects of franchising, and a willingness to travel extensively across India. Join us to be part of a fast-growing healthcare company with a strong national presence, lead the pan-India expansion strategy of a high-potential franchise model, work in a collaborative and entrepreneurial culture, and enjoy an attractive compensation and incentive structure.,

Role & responsibilities Oversee all food and beverage outlets: restaurant, bar, room service, and banquets. Plan and manage daily F&B operations, ensuring smooth service and guest satisfaction. Develop and implement menus, pricing strategies, and promotional offers. Monitor food and beverage quality, presentation, and service standards. Manage F&B inventory, vendor relations, and supply ordering. Control departmental costs, prepare budgets, and maximize profitability. Lead, train, and supervise F&B staff across all outlets. Ensure compliance with health, safety, and hygiene regulations. Coordinate with kitchen, front office, and housekeeping for seamless operations. Address guest feedback and resolve service-related issues promptly. Preferred candidate profile

As a Domain Lead in Global Operations at HSBC, your primary responsibility will be to respond to queries from regions, countries, and businesses, assisting in issue remediation and solution design. You will serve as a trusted partner engaging positively with various stakeholders, including Business, DBS, IT, FCC, and Screening processes. Collaboration is key as you liaise closely with Group Financial Crime Compliance, IT, and other teams to ensure effective management and collaboration. Building and maintaining relationships with regional and in-country teams is essential, fostering transparent communication and teamwork for quick issue resolution. Your role will involve providing strategic guidance to drive a culture of service excellence aligned with organizational goals, enhancing customer journeys. Managing stakeholder relationships within the Business and Operations, you will eliminate roadblocks and maintain high operational standards for outstanding service quality to internal and external clients. Empowering your team to excel, you will drive business service objectives by fostering an inclusive culture that encourages collaboration and diverse perspectives to shape HSBC's future. To excel in this role, you should possess a strong risk identification ability, expertise in controls management, and a diligent work ethic to address hidden risks. Operational and technical knowledge of HSBC Universal Banking (HUB) is crucial, along with self-drive and the capacity to work effectively under pressure. Join HSBC to make a real impact and discover the value you bring to the organization. Your contributions will play a significant role in enabling business growth, fostering thriving economies, and helping individuals achieve their aspirations. Your application data will be handled in line with HSBC's Privacy Statement. For more information, visit our website.,

You should have a minimum of 2 years of International BPO experience with an on-paper designation of Team Leader. Your span of control should be a minimum of 15-20 associates. Operational knowledge in areas such as Attrition, Shrinkage, CSAT, AHT, NPS, FCR, Quality, Delivery, and SLA is required. Experience in different lines of business like Dispute/BFSI, Fraud, Investigation is preferred. You should be comfortable working in 24X7 shifts and possess excellent communication skills. Immediate joiners or those with a 10-day notice period are welcome to apply. All experiences mentioned should be on papers and not based on acting roles.,

Manager'sRole & responsibilities Supervise and manage hotel operations across all departments during the shift. Ensure excellent guest service, addressing queries, complaints, and special requests. Monitor the lobby, front office, F&B service points, and public areas for cleanliness, safety, and standards. Handle emergencies (medical, fire, security) and coordinate appropriate responses. Review daily reports, room status, VIP arrivals, and ensure special arrangements. Liaise with Housekeeping, Engineering, F&B, and other departments for seamless operations. Conduct shift briefings with the team; ensure handovers between shifts are smooth. Oversee cash handling, billing issues, and front office reports as per SOP. Support and coach team members to uphold service excellence and brand standards. Maintain records of incidents, guest feedback, and operational issues in the Duty Managers log. Ensure compliance with hotel policies, health and safety standards, and legal requirements. Act as the point of escalation for unresolved guest issues.

Purpose To Manage Milk Chilling Center Operations as per the company guidelines. Key Responsibilities Manages daily operations of the Milk Chilling Centre (MCC), including coordination with third-party management and ensuring hygiene. Implements and documents SOPs for FSMS and prepares daily, weekly, and monthly MCC operation reports. Coordinates with other departments and conducts review meetings and training sessions for CC Incharges/Assistants. Monitors consumable consumption , manages RMRD area activities (can scrubber, solutions, hot water temperature), and oversees platform, neutralizer, and adulteration tests. Supervises quality control tests like MBRT, verifies RMRD data entries, manages pen drives and shift summaries, and ensures communication regarding deviations. Oversees cleaning inspections (cans, Silo CIP), manages data transfer to the central server, and maintains a healthy environment within the chilling center. Education B.Tech (Dairy Technology)/B.sc(Dairy science)chemist)/B.Sc (Chemist) Experience Three or more Years of work Experience in Milk plant operations. Desired Skills Minimum Knowledge in MS Office, Emailing, Report generation. * Having a two wheeler and a valid driving driving license is a must Perks and benefits: All statutory benefits, Leave benefits, Health benefits, Insurance benefits, Travel reimbursement, Annual increments.