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Tanla Platforms Limited logo
Head - Customer Operations Tanla Platforms Limited

10.0 - 14.0 years

0 Lacs

hyderabad, telangana

On-site

The role of Head of Customer Operations at Tanla Platforms is a critical position within the Customer Success organization, aimed at reinforcing the commitment to customer engagement. As the operational backbone of the customer success function, you will enable strategic account teams to deliver business impact at scale. Your responsibilities will include designing and managing core infrastructure, analytics, and processes to support a high-touch enterprise Customer Success Manager (CSM) model, including activities such as executive business reviews, customer health metrics, playbooks, analytics, and reporting. You will work closely with the Chief Customer Officer and senior stakeholders acr...

Posted 2 months ago

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