288 Operational Efficiency Jobs - Page 9

Job Summary: This is a Night Shift Job. The Contact Center Manager is responsible for overseeing and managing the operations of a global contact center, ensuring high levels of customer satisfaction, operational efficiency, and alignment with corporate goals. This role serves as the strategic leader for all customer care processes, including digital product support (DPS) and subscription, product and service information (PSI), after-hours support, parts support, service scheduling, and other services. The manager focuses on delivering excellent support across multiple channels (phone, email, chat) while fostering a collaborative team culture. This position ensures that the contact center supports business growth, scalability, and service excellence. Key Responsibilities: Manage the day-to-day operations of a team of Contact Center Representatives and Supervisors. Resolve complex business problems for team members. Provide timely and constructive performance feedback to employees. Develop employees and provide opportunities for career growth. Lead continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations and organizational goals. Develop and monitor operations of the call center, including policies and procedures, operating structure, and workflow. Ensure the volume of work produced meets company standards and ensures customer satisfaction. Identify trends and initiate changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels. External Qualifications and Competencies Qualifications and Competencies: Builds networks: Effectively building formal and informal relationship networks inside and outside the organization. Business insight: Applying knowledge of business and the marketplace to advance the organizations goals. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Develops talent: Developing people to meet both their career goals and the organizations goals. Drives vision and purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Ensures accountability: Holding self and others accountable to meet commitments. Manages ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict: Handling conflict situations effectively, with a minimum of noise. Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Strategic mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Service Capability, Capacity, and Coverage: Applying the Service Capability, Capacity, and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzing service capability metrics to identify, prioritize, and resolve channel development opportunities within the service network. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Significant experience, including supervisory experience, required. Previous experience in a technical role is preferred.

Production Management Team Leadership & Staff Management Quality Control Health, Safety, and Environment (HSE) Maintenance and Equipment Management Inventory Management Compliance and Reporting

Special Audit Special Audit, in contrast to Transactions Audit, entail checks to be performed on a one-time basis to evaluate the controls, the risk exposure and the operational efficiency. The focus of checking here is to assess the selected areas in terms of: Internal controls Operational efficiency Systems and Procedures Documentation Accounting/Cash flow Risk exposure Transactions Audit This review is to be performed to ensure that the accounting and financial systems are operating as planned. Transactions audit is a broad-based review, intended to cover the breadth of activities. The focus of the reviews is to confirm: Propriety of transactions Validity and authorization Adequacy of documentation Proper accounting and MIS representation

Operations Manager Key Responsibilities: • Oversee supply chain, inventory, and logistics management. • Ensure efficient distribution and dispatch of products. • Optimize operational processes to enhance service delivery and cost-effectiveness.

As an Azure & Power Platform Expert , you will be a key player in shaping and implementing innovative cloud-based solutions that streamline business processes and enhance operational efficiency. Collaborating closely with cross-functional teams, including product owners, developers, and enterprise architects, you will lead the technical strategy for our business-critical applications. You wil thrive in a dynamic and collaborative work environment that values innovation and continuous improvement, while staying current with Microsoft technologies. You have: 7+ years of hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI), including enterprise-grade solution design. Deep expertise in Microsoft Azure services (App Services, Functions, Storage, AD, Monitoring, Logic Apps). Proven track record in architecture, technical assessments, and cost-performance analysis. Strong understanding of security, governance, and scalability in a multienvironment setup. It would be nice if you also had: Experience with API Management, Azure Cognitive Services, and integrating AI/ML into apps and workflows. Proficiency in Python for automation and data processing. Experience guiding and enabling citizen developers. Hands-on with Power Virtual Agents, CoPilot, and modern GenAI integrations. Lead the end-to-end architecture and optimization of scalable solutions using Microsoft Power Platform and Azure. Evaluate and select appropriate technologies to address business requirements and drive effective solutions. Facilitate pre-discovery and discovery phases to define project scope, capture requirements, and translate needs into technical solutions. Design and optimize applications for performance, cost-efficiency, security, and governance adherence. Analyze existing applications and workflows to recommend enhancements, modernization, or migrations. Establish and enforce platform standards and security policies across development teams. Collaborate across teams to ensure seamless integration and delivery of solutions, acting as a technical liaison. Stay informed on Microsoft developments and advocate for the adoption of modern architecture patterns and AI capabilities.

Job Summary Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in MS Excel to enhance our operational efficiency. With a focus on Property & Casualty Insurance you will play a crucial role in ensuring accurate policy management. This hybrid role offers the flexibility of night shifts allowing you to balance work and personal commitments effectively. Responsibilities Manage and update policy records using advanced MS Excel techniques to ensure data accuracy and integrity. Collaborate with cross-functional teams to streamline policy servicing processes and improve overall efficiency. Analyze policy data to identify trends and provide actionable insights for process improvements. Ensure compliance with industry regulations and company policies in all policy servicing activities. Provide exceptional customer service by addressing policy-related inquiries and resolving issues promptly. Develop and maintain comprehensive documentation of policy servicing procedures for future reference. Assist in the preparation of reports and presentations for management review using MS Excel. Monitor policy changes and updates to ensure timely and accurate implementation. Support the team in achieving key performance indicators and service level agreements. Participate in training sessions to stay updated on industry trends and best practices. Contribute to the development of innovative solutions to enhance policy servicing operations. Utilize domain knowledge in Property & Casualty Insurance to provide valuable insights and recommendations. Foster a collaborative work environment by sharing knowledge and expertise with team members. Qualifications Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting. Possess a solid understanding of Property & Casualty Insurance principles and practices. Exhibit strong analytical and problem-solving skills to address policy servicing challenges. Display excellent communication skills to interact effectively with stakeholders. Show adaptability to work in a hybrid model with night shifts. Have a keen attention to detail to ensure accuracy in policy management. Certifications Required Microsoft Office Specialist: Excel Certification

About the job The Area Manager is responsible for the day-to-day operational, commercial, and team performance of a defined group of retail stores within an assigned area. The role is execution-focused, ensuring stores meet sales targets, maintain brand and service standards, and operate efficiently with engaged team. Role Responsibilities Sales & Commercial Execution Drive store-level sales by implementing seasonal visual merchandising and layouts as per brand guidelines. Monitor daily sales performance across stores; support store teams with corrective actions where needed. Assist in merchandise planning and provide inputs to improve assortment and stock mix. Leverage local store data (footfall, conversion, product performance) to support revenue growth. Ensure timely execution of promotions, markdowns, and pricing changes. Store Operations & Compliance Ensure operational consistency and compliance with standard operating procedures. Conduct frequent store visits to assess stock accuracy, service standards, and visual merchandising. Support store openings and minor refurbishments within the assigned area. Guide stores in implementing marketing and brand initiatives at the ground level. Ensure stores comply with audit, hygiene, and mystery shopper expectations. Profitability & Cost Control Review store-level P&L reports with managers and identify cost-saving opportunities. Monitor key expense heads such as manpower, utilities, and consumables. Recommend and oversee small-scale store maintenance or repair spends within approved limits. Ensure shrinkage is minimized by reinforcing stock management processes and loss prevention protocols. Team Management & Support Supervise and support Store Managers in day-to-day operations. Act as a coach to build team capability and ensure optimal staffing across stores. Encourage recognition and accountability, promoting a positive work environment. Collaborate with HR to support hiring, onboarding, and training within the area. Customer Service & Brand Standards Promote a strong customer-first culture across all stores. Review store feedback and customer complaints to drive service improvements. Maintain brand integrity through consistent store presentation, grooming, and adherence to VM standards. Key Deliverables Achievement of sales and service metrics across the area. Strong store-level operational compliance and SOP adherence. Improved profitability through cost controls and low shrinkage. Engaged and trained teams with high performance and low attrition. Positive customer experience and consistent brand presentation. Why Join Us? Be associated with a reputed brand. Gain valuable experience in a dynamic recruitment role. Opportunity to work in a collaborative and fast-paced environment. Contact Information: If you are interested, please share your updated profile and you can connect with Kajal Fulwani on fulwanikajal8@gmail.com

Key Responsibilities: Lead and manage multiple production teams to meet daily operational targets. Drive cost-saving initiatives across the production function. Conduct monthly manpower planning and utilization at the plant level. Implement measures to control line-side inventory and reduce waste. Ensure adherence to safety, quality, and productivity standards. Provide coaching, mentoring, and performance feedback to team members. Identify training needs and implement development plans. Collaborate cross-functionally to improve operational efficiency. Maintain effective housekeeping and 5S practices on the shop floor. Handle union-related matters with professionalism and strategic foresight. Conduct incident investigations and root cause analysis for HSE events. External Qualifications and Competencies Leadership Competencies: Builds Effective Teams Fosters collaboration and leverages diverse perspectives. Drives Engagement & Results Motivates teams to achieve high performance. Develops Talent Invests in team growth aligned with organizational goals. Decision Quality Makes timely, sound decisions under pressure. Manages Conflict Resolves disputes constructively and diplomatically. Directs Work Delegates effectively and removes barriers to success. Values Differences Embraces diversity and inclusion in the workplace. Technical Competencies: Health and Safety Fundamentals Promotes a proactive safety culture. HSE Incident Investigation Conducts thorough root cause analyses. Continuous Process Improvement Applies lean and waste reduction methodologies. Additional Responsibilities Unique to this Position Required Experience: Intermediate level of supervisory experience in a manufacturing or production environment. Proven track record in managing unionized teams and resolving conflicts effectively. Hands on experience in problem - solving techniques. Knowledge of operational or business excellence. Core Skills: Union Management Skilled in handling labor relations and negotiations. Effective Communication Strong verbal and written communication skills tailored to diverse audiences. Influencing Power Ability to drive change and gain buy-in across teams.

Primary Skills SAP EWM Configuration and Customization Deep understanding of EWM functionalities including inbound/outbound processes, warehouse structure setup, storage types, bins, and activity areas. Skilled in configuring putaway, picking, packing, and staging strategies. Integration with SAP ERP and Other Modules Expertise in integrating EWM with SAP ECC or S/4HANA, especially with MM, SD, and TM modules. Knowledge of CIF (Core Interface), IDocs, and qRFCs for seamless data exchange. Warehouse Process Design and Optimization Ability to analyze and design warehouse processes tailored to business needs. Experience in implementing process improvements for inventory accuracy, space utilization, and operational efficiency. RF Framework and Mobile Data Entry Proficiency in configuring and customizing RF (Radio Frequency) screens and mobile data entry processes to support warehouse operations. Inbound and Outbound Logistics Execution Hands-on experience in managing goods receipt, putaway, picking, packing, and shipping processes. Familiarity with cross-docking, wave management, and transportation units. Physical Inventory and Stock Management Strong command over physical inventory procedures, cycle counting, and stock adjustments. Ability to troubleshoot discrepancies and ensure inventory accuracy. EWM Master Data Management Knowledge of warehouse-relevant master data such as packaging specifications, handling units, warehouse product master, and resource management. Secondary Skills Basic understanding of SAP Yard Logistics and Transportation Management Familiarity with Material Flow Systems (MFS) and automation integration Exposure to SAP Fiori apps for EWM Experience with Agile/Scrum project methodologies Knowledge of warehouse safety and compliance standards Soft skillsanalytical thinking, communication, and cross-functional collaboration

About this role: Wells Fargo is seeking a Business Execution Consultant In this role, you will: Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics Determine areas of strength or Business Execution opportunity within defined scope of work Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations Utilize independent judgment to guide moderate risk deliverables Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business Collaborate and consult with leaders and executive management Provide work direction toless experiencedStrategy and Execution staff Required Qualifications: 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Excellent verbal, written, and interpersonal communication skills Strong presentation skills Intermediate to advanced Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills Strong project management skills Solid problem-solving skills 4 + years of experience as a professional translator and editor or proofreader, translating, reviewing and providing feedback on marketing, finance, legal and banking material, targeting Spanish-speaking audiences in the U.S. and Latin America 3 + years of verifiable professional experience translating transcreating creative content (such as marketing and public relation communication content) Expertise in transcreating that connects emotionally and is culturally appropriate with the target audience in Spanish Bachelors degree in Spanish translation or linguistics ATA certification A diplomatic and professional approach to providing and receiving feedback and critiques A willingness to look beyond the day-to-day work and seek out opportunities and understand big pictures Ability to develop effective relationships with both internal clients and external vendors Ability to multi-task and prioritize in a time-sensitive and deadline-driven environment Adaptability, flexibility, and attention to detail Positive attitude, and the willingness to constantly learn new things Experience with Computer Assisted Translation and Terminology tools (such as Wordfast, Studio, SDLX, Trados, MultiTerm, etc.) Experience with Adobe Acrobat and other common content tools Experience with translation management systems (SDL TMS or WorldServer) Experience with translation and terminology management tools (Trados Studio, WorldServer, SDLX, or equivalent) Experience using Internet-based resources such as dictionaries and glossaries Experience working in a complex, matrixed organization Job Expectations: Must take and pass required language assessment

About Zydus Wellness Zydus Wellness, an FMCG leader, develops, manufactures, and markets health and wellness products, integrating healthcare, skincare, and nutrition. Founded in 1988 with Sugar Free, India’s first zero-calorie sugar replacement, it now manages seven global brands, including Complan, Glucon-D, Everyuth, and Nutralite. The company serves over 50 million families and supports more than 90,000 dairy farmers and 2,000 MSMEs. With a focus on research, quality, and innovation, Zydus Wellness operates on core pillars of manufacturing integrity and supply chain efficiency. Headquartered in Ahmedabad and Mumbai, it runs four manufacturing facilities across India and eight co-packing facilities in India, Oman, and New Zealand. Listed on the Bombay and National Stock Exchanges, Zydus Wellness is led by Chairman Dr. Sharvil Patel and CEO Tarun Arora, serving customers in over 25 countries across three continents. S. No Get to know our organization – Click on the below links 1 Company Website 2 Zydus Corporate Park Lead-Business Transformation Functional Reporting : CEO Administrative Reporting : CEO Location : Ahmedabad Designation : Senior Manager Role Purpose: To lead the organization’s transformation roadmap, collaborating closely with key stakeholders to drive renewal, effectiveness, and change management. This role emphasizes fostering data-driven decision-making through the digitization of business processes, visual management enhancement, and business insight generation. The Lead - Business Transformation will partner with the CEO and functional leaders to develop and implement long-term growth strategies while establishing robust review mechanisms for effective execution. Reports: This role will have three direct reports, including: Lead – Master Data Management (MDM) Lead – Data Scientist (responsible for advanced data analysis and modeling) Key Accountabilities/Responsibilities Finance Drive profitability improvement by identifying opportunities for cost optimization, productivity enhancement, and operational efficiencies. Lead the transformation of key financial processes through data-driven insights and strategic recommendations. Oversee financial risk management, ensuring continuous monitoring of business performance and risk mitigation strategies. Customer Conduct in-depth market analysis to identify untapped growth opportunities, understand customer demographics, and anticipate market trends. Collaborate with department heads to implement customer-focused strategies that align with market demands and improve customer satisfaction. Benchmark against industry best practices and foster innovation to enhance customer value and competitiveness. Process Lead cross-functional strategic projects from the CEO’s office, partnering with Sales, Supply Chain, and Marketing teams to ensure alignment with business priorities. Drive integration efforts post-acquisitions to achieve seamless synergy across processes, data systems, and teams. Lead cross-functional teams to drive process improvements and streamline high-priority projects. Spearhead digital transformation initiatives, leveraging AI and data science to automate processes and enhance decision-making. Oversee Falcon, the centralized dashboarding platform, ensuring live data updates for real-time performance monitoring and business insights. Monitor operational effectiveness, identifying and eliminating bottlenecks to improve productivity and execution efficiency across departments. People Foster a culture of continuous improvement and data-driven decision-making among key stakeholders, ensuring leadership accountability. Drive change management initiatives by embedding a culture of agility, resilience, and collaboration in the workforce. Collaborate with functional leaders to ensure alignment of organizational behaviors and culture with business transformation objectives. Key Deliverables Provide timely and actionable market intelligence and competitor analysis to inform long-term growth strategies. Streamline and manage high-priority projects, ensuring on-time delivery and alignment with organizational objectives. Establish robust review mechanisms to ensure efficient tracking and evaluation of strategic initiatives, driving accountability across functions. Lead the deployment and optimization of Falcon dashboards for centralized, real-time insights across functions. Key Interactions Internal Sales ,Marketing, Supply chain, Finance, IT Collaboration for understanding the business problem/ inputs for solution designing Influence basis analysis outcome/ communication External Vendors /Partners / Tech solution providers Role Requirements Educational Qualifications MBA from a premier business school Experience (Type & Nature) 10-15 years in FMCG/Consulting roles, with a focus on strategy and transformation Functional / Technical Competencies Business acumen Industry knowledge Strategic thinking Leadership Decision-making AI/data science understanding Behavioral Competencies Zydus Neev Behavioural Competency Framework 1

We are looking for a skilled IT & Compliance professional with 5 to 10 years of experience to lead our collections team in Mumbai. The ideal candidate will have expertise in IT-driven collections, system implementation, and BRD documentation. Roles and Responsibility Lead the implementation and enhancement of Loan Management Systems (LMS), Collection Management Systems (CMS), and CRM tools for improved operational efficiency. Develop and execute automation projects for digital collections, including AI-based predictive models, self-service payment portals, and automated follow-ups. Ensure seamless integration with digital payment solutions to facilitate smooth recoveries. Collaborate with IT teams to enhance cybersecurity and data security measures for collections platforms. Define and document business requirements for collections-related IT systems in collaboration with stakeholders. Monitor post-implementation system performance and recommend upgrades or optimizations. Develop an optimized manpower strategy across field collections, tele-calling, legal recovery, and digital collections, and implement AI-driven workforce allocation models to enhance productivity and reduce costs. Define KPI-based performance management frameworks to assess collection agent efficiency, develop and conduct training programs for collection agents on compliance, digital tools, and customer negotiation techniques, and engage with third-party collection agencies to optimize external recovery support. Develop and manage the annual budget for collections, IT upgrades, legal expenses, and workforce costs, optimizing cost structures by identifying cost-effective recovery methods and digital collection strategies while tracking and analyzing collection costs vs. recovery rates to maximize profitability. Coordinate with finance teams for effective allocation and utilization of collection funds, developing a performance-based incentive structure for field collection teams, tele-callers, and agency partners, and implementing data-driven incentive models based on Collection Efficiency (CE), Roll-Back Performance, and Legal Resolution Metrics. Design an automated incentive tracking system integrated with the collection dashboard, ensuring that the incentive structure is aligned with compliance policies and does not encourage aggressive recovery tactics. Develop and manage real-time dashboards for tracking collection efficiency, delinquency trends, and workforce performance, generating and presenting MIS reports, KPI analysis, and trend forecasting to senior management, providing insights on root causes of slippages and corrective actions to improve portfolio quality. Job Expertise in IT-driven collections, system implementation, and BRD documentation. Strong knowledge of RBI/NBFC collection guidelines, compliance, and risk mitigation. Experience in managing budgets, costs, and performance metrics. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills. Excellent communication and leadership skills. An MBA/PGDM in Finance, IT, Business, or a related field is required.

Seeking a Manager- Printing where the role involves end-to-end management of the printing department within a manufacturing or packaging company. The manager must balance operational efficiency, quality control, cost management, team leadership, and inter-departmental coordination. Printing Operations, Material Management Operational efficiency, quality control, cost management, team leadership, and inter-departmental coordination, Proficiency in Adobe Creative Suite, a strong understanding of quality standards, and the ability to manage production schedules.

Examine daily duties, assign tasks & check on progress. Identify & address problems & opportunities—understanding of general finance & budgeting. Develop, implement & review operational policies & procedures & assist the manager. (ONLY FEMALES)

Role Description It is crucial for the bank to understand how profitable each businesses activity is and Finance has a responsibility to understand precisely the resource commitment the bank makes to any given client or transaction e.g. cost, capital, funding, liquidity and risk. Finance is playing a central role in keeping the bank focused on simplification and financial resource management. Liquidity Data Measurement and Reporting (LDMR) Analysis and Design is an integral part of the banks liquidity reporting framework responsible for regulatory interpretation of liquidity legislation and requirements, analysis and control. Liquidity Data Measurement Analyst is essential for ensuring the daily liquidity reporting activity is performed and completed timely thereby ensuring the timelines prescribed by multiple regulators are met and ensuring adherence to quality of report submitted. The person ensures accurate and timely reporting of liquidity positions, risk management, and operational efficiency to meet both internal and external reporting obligations. Liquidity data measurement involves integrating data from multiple sources. The person is responsible for managing, reconciling, and ensuring the accuracy of the data, reducing the risk of errors and inconsistencies. Your key responsibilities General responsibilities may include, but are not limited to: Primary objective of the role in LDM Feeds Team is to ensure timely and accurate reporting of Data. The Employee will be performing daily regulatory reporting activities and will be responsible for daily data validation, performing data quality and feed approval for multiple feeds. Understanding and analyzing the gaps observed in the reporting and also co-ordinate with the business owners / book owners to understand the major drivers for the movements. The employee will also be responsible for ensuring any queries/ requests from stakeholders are promptly attended to. The employee will also be involved in UAT testing for new/ changes in source feeds which impact daily global regulatory reports. The employee will be involved in automation, data extraction & analysis there by reducing the manual processing time in BAU. The employee would be required to support the data reconciliation team in terms of understanding the activity and providing support to the team. The employee will need to have good stakeholder management skills as the LDM team works and deals with global projects/ stakeholders. The data submitted by LDM feeds into various daily regulatory submissions. The role is a regulatory reporting role wherein the employee will be responsible for daily and monthly data submissions. The employee will also be responsible for producing reporting and analytics to help support the management and modelling of intraday liquidity risk. Position Specific Responsibilities and Accountabilities: Production and distribution of real-time liquidity data which is consumed by the reporting team into various regulatory reports. Ensure positive and productive engagement with stakeholders. Ensure daily and monthly data management reporting are done timely and are processed with utmost accuracy. Work with LDMR teams globally to gain a thorough understanding of business requirements and risk metrics (LCR, NSFR, ALMMM, Stress test) Working with Technology to translate business requirements into functional outcomes identifying control gaps & set up mitigating controls Run ad-hoc analysis and communicate results to key stakeholders. Performance of quality checks and reviews to ensure accurate and complete report production. Ensure standardization and streamlining of processes and implementation of governance framework around the same. Implementation of a robust control framework for the processes and ensure adherence. Engagement on change projects. Supporting Treasury Liquidity on Franchise initiatives/projects. Test Cases monitoring creation and quality of test cases, supporting UAT Testing. Your skills and experience Degree in Finance or similar qualification (MBA,B.Com) Strong data analysis skills & attention to detail. Strong communication skills, both oral and written. Be comfortable interacting with both managers, stakeholders and peers. Strong presentational skills ability to present large amounts of information succinctly. Inherent skills to detect issues with Audit mindset. Pro-active, motivated self-starter able to perform under pressure and tight deadlines. Hands on experience in dealing Microsoft Office (Preferred) Experience in working on data reconciliations and UAT testing would be advantageous. (Preferred) Working background of Tableau and SQL would be advantageous. (Preferred) Previous experience in production and review of BAU reports, validation and control, analysis and provision of business commentary. (Preferred) Understanding of regulatory reporting within a Banking environment or Treasury function. Liquidity reporting experience preferable but not mandatory.

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. Job Summary: We are seeking a highly motivated and experienced Team Lead/Junior Manager to manage a team of Customer Experience Specialists within our Flights Line of Business. The ideal candidate will have a strong understanding of the flight/travel industry especially on GDS (Amadeus & Travelport), excellent analytical skills, and proven people management abilities. This role is critical in ensuring a seamless and positive experience for our customers booking flights through our platform. Responsibilities: Team Management: Supervise, coach, and mentor a team of Customer Experience Specialists [Team of 15Members]. Conduct regular performance reviews, identify training needs, and create development plans for team members. Monitor team performance against key metrics (e.g., resolution time, customer satisfaction scores, first call resolution). Manage team schedules and ensure adequate staffing levels to meet customer demand. Foster a positive and collaborative team environment. Customer Experience: Ensure the team provides exceptional customer service across all channels (phone, email, chat, social media). Handle escalated customer issues and complex inquiries. Identify and address trends in customer complaints and feedback. Proactively identify opportunities to improve the customer experience. Operational Excellence: Monitor key performance indicators (KPIs) and identify areas for improvement in operationalefficiency. Implement process improvements and best practices to enhance team productivity andcustomer satisfaction. Collaborate with other departments (e.g., product, engineering, growth and finance) toresolve customer issues and improve the platform. Stay up-to-date on industry trends and best practices in customer service. Reporting and Analysis: Prepare regular reports on team performance and customer experience metrics. Analyse data to identify trends and insights that can be used to improve customer serviceand operational efficiency. Use data to make informed decisions about resource allocation and process improvements. Qualifications : Bachelor’s degree in a related field preferred. Minimum of 1-3 years of experience in customer service, preferably in the flight/travel industry. Proven experience in managing and leading a team. Sound knowledge of flight/travel terminology, processes, and GDS systems (e.g.,Amadeus,Sabre, Galileo). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in using CRM software and other customer service tools. Strong customer focus and a passion for delivering exceptional customer service. Preferred Qualifications: Experience with Amadeus/Travelport is a must. Knowledge of Microsoft Office (Excel, PowerPoint) and Google tools. Familiarity with customer satisfaction metrics and measurement methodologies like Servicelevel Adherence, Re-open rate, FCR, FRT, CSAT and Escalation rate. Why Join Us: 1. A collaborative output driven program that brings cohesiveness across businesses through technology 2. Improve the average revenue per use by increasing the cross-sell opportunities 3. A solid 360 feedback from your peer teams on your support of their goals 4. Compensation If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Business Analyst Salesforce Lightning Cloud Insurance Domain Experience Required We are seeking a highly skilled and detail oriented Business Analyst with strong insurance industry project experience to join our team and support the implementation and optimization of Salesforce Lightning Cloud solutions. In this role, you will partner with business stakeholders, technical teams, and developers to drive business transformation initiatives within the insurance domain using Salesforce Lightning Cloud. The ideal candidate will have a proven track record of delivering Salesforce solutions within insurance organizations, with a deep understanding of cloud-based CRM systems, industry specific workflows, and compliance considerations. Key Responsibilities Gatheringand Analysis Collaborate with insurance business stakeholders e.g., underwriting, claims, policy administration to understand processes, pain points, and transformation goals. Document business requirements, user stories, and use cases tailored to the insurance industry. Facilitate workshops to gather, validate, and prioritize requirements for Salesforce Lightning Cloud implementations. Analyze legacy insurance systems and propose scalable Salesforce Lightning solutions aligned with industry best practices. Translate product owner requirements into technical specifications for development squads. Salesforce Configuration and Customization Work with Salesforce administrators and developers to configure Lightning Cloud features that meet insurance specific requirements. Translate business needs into detailed functional specs, including claims workflows, policy lifecycle automation, and insurance reporting. Design and review Salesforce workflows, dashboards, and process automations to ensure alignment with insurance KPIs. Process Mapping & Optimization Map existing insurance business processes and propose data driven optimizations through Salesforce Lightning. Lead re engineering of underwriting, claims, and customer service workflows to improve operational efficiency and compliance. User Acceptance Testing UAT Develop test plans and conduct UAT cycles focused on critical insurance use cases. Coordinate defect resolution and ensure all insurance related business rules are accurately implemented in Salesforce. Training and Support Create and deliver tailored training sessions and materials for insurance users across departments. Provide post deployment support and serve as a liaison between insurance business units and technical teams. Project Management and Reporting Contribute to project planning, scope management, and milestone tracking specific to insurance programs. Communicate progress, risks, and outcomes clearly to both IT and insurance business stakeholders. Deliver regular reports and presentations highlighting project impact on insurance KPIs and customer experience. Qualifications 5 years of experience as a Business Analyst, including 3 years on Salesforce Lightning Cloud projects. Demonstrated experience on large scale insurance transformation initiatives involving policy administration, claims processing, or customer engagement. Strong understanding of insurance products, processes, regulatory requirements, and customer lifecycle. Proven ability to work with cross functional teams in matrixed environments.

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception to completion. The ideal candidate must have: A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients expectations and delivers a superior experience. Excellent Problem-Solving Abilities: A knack for analysing complex issues, quickly identifying root causes, and devising innovative, datadriven solutions that enhance operational efficiency and customer satisfaction. An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlookedfrom strategic planning to final executionthus maintaining the highest standards of quality. Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service. Key Responsibilities: Project lead Launch & Mobilizations Onboarding - Offboarding: The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement. Lead and own end to end accountability of successful delivery for all Launches and mobilization projects,as assigned including undermentioned various business requirements. A) New Food court TechPark Institutions. B) New Corporate Services Food Trials C) Existing Corporate New Outlet additions Vendor Transitions D) Off-Boarding of FC -Corporate Vendor Partner Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation. Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution. Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location. Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker. Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders. Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle. Coordination with All At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects. Project management of CoE Driven other Projects: The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams. The CoE Projects includes including undermentioned various business enhancement projects. A) Tech Adoption of developed tech features for operations B) Learning and Development of Operations Team for the use of the features. C) Site Visits and Audits for review of Process gaps and enhancement identification D) Identification of New Features required to be built E) Participate in any ad hoc projects planned by CoE Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project. This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success. Required Qualifications and Skills: Bachelors degree in Hospitality, or Business Administration. Skilled in data management with advanced computer applications skills in Xls and Power point Presentation. Proven experience in project management, with a track record of successfully leading client-focused initiatives. Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills. Exceptional attention to detail and the ability to manage multiple tasks simultaneously. Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.

The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: 1. Sales Strategy: •Developing and implementing a sales strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the sales and operations team. •Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. •Ensuring Customer Delight 3. Centre Performance Analysis: •Monitoring and analysing sales and operations performance data. •Implementing timely corrective actions and strategies to achieve high centre performance 4.Day-to-Day Operations: •Ensuring smooth functioning and efficiency in all aspects of the center's activities. 5. Budgeting and Financial Management: •Responsible for Centre Profitability Achieving fee collection goals 6. Company Policies & Directives: Ensuring strict adherence to company Processes, Policies and Directives 7. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. 8. Administration Ensuring Good governance and administration Roles and Responsibilities The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: 1. Sales Strategy: •Developing and implementing a sales strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the sales and operations team. •Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. •Ensuring Customer Delight 3. Centre Performance Analysis: •Monitoring and analysing sales and operations performance data. •Implementing timely corrective actions and strategies to achieve high centre performance 4.Day-to-Day Operations: •Ensuring smooth functioning and efficiency in all aspects of the center's activities. 5. Budgeting and Financial Management: •Responsible for Centre Profitability Achieving fee collection goals 6. Company Policies & Directives: Ensuring strict adherence to company Processes, Policies and Directives 7. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. 8. Administration Ensuring Good governance and administration

Role : Harmonize approximately 40 SAP-related objects such as Company Code, Line of Business, Trading Partner, and Distribution Channel, ensuring alignment with industry standards and internal regulations. Maintain high data quality standards in master data management, conducting regular audits and data cleansing to support financial accuracy and operational efficiency. Collaborate with cross-departmental teams to support SAP transformation goals, ensuring seamless integration and consistency of master data across business functions. Utilize SAP FI expertise to configure and optimize master data processes, providing insights and recommendations for process improvements.... Required Skill :-Strong background in insurance and accounting, with a deep understanding of industry-specific data requirements and the ability to apply this knowledge within SAP environments. Proven experience with SAP FI, capable of conducting detailed analyses and optimizations of master data processes to enhance operational efficiency. Able to bridge technical and business teams, ensuring clear understanding and implementation of master data management practices.

Role & responsibilities Overall Head of O&M Civil Dept (4X250MW, 4X600 MW Plant, Ash Dyke & CHP outside & Coal Washery Area) Approval of drawing & Design, Budgeting and Cost Planning of materials & services, Quality and safety compliance. Assurance, Planning, Scheduling & Monitoring of materials management and its work progress. Leading various Miscellaneous Civil construction & Maintenance work execution inside JPL Plant. Leading various Miscellaneous fabrication Erection of roof sheeting work execution inside of JPL plant. Leading various Miscellaneous building painting, Structure work execution inside of JPL plant. Planning & Execution of Civil related maintenance job during annual overhauling inside of JPL plant. Planning for completion of work on target date, work execution as per approved drawing. Preparation of estimate & NFA according to the job, preparation of service & material purchase requisition & Finalization of construction bill. Planning scheduling monitoring of summer and monsoon management plan, Annual compliance of Civil maintenance defects & its updation through SAP, Materials management for overhauling related jobs & its compliance within desired time period. MISC. Jobs / Additional requirement by user department / safety related job compliance. Leading site supervision, safety assurance, Quality assurance of Material. IMS compliance, 5S compliance. Machine & Tools Used / Knowledge: JCB, Tractor trolley, Hydra, Concrete Mixture Machine, Concrete Barker Machine, Compactor & Other Civil Construction equipment as per site requirement. In-depth knowledge of thermal power plant operations and their Civil implications. Strong leadership and people management skills with ability to lead cross-functional teams. Excellent communication, regulatory liaison, and stakeholder management skills. Proficiency in using environmental monitoring and reporting tools. Strong analytical and problem-solving abilities. Preferred candidate profile Thermal Power Plant & Working in close Co-Ordination with Contractor and Consultants to Expediting the progress in schedule time completion of various civil related Job.

BVG India Ltd. is looking for District Manager & Field Officer to join our dynamic team and embark on a rewarding career journey. You will be responsible for overseeing the operational and strategic aspects of multiple locations within a designated district or region. Manage and coordinate activities of stores, branches, or facilities. Drive sales, customer satisfaction, and operational efficiency. Key Responsibilities: Operational Management: Oversee day-to-day operations of multiple locations. Ensure compliance with company policies, procedures, and standards. Sales and Revenue Growth: Develop and implement sales strategies. Monitor and analyze sales performance. Team Leadership: Lead and guide store managers and staff. Recruit, train, and develop a high-performing team. Customer Satisfaction: Promote a customer-centric culture. Address customer inquiries, concerns, and escalations. Inventory Management: Monitor inventory levels. Coordinate replenishment and control measures. Financial Management: Manage expenses, payroll, and operational costs. Monitor financial performance and apply cost-control strategies. Compliance and Standards: Ensure regulatory and company compliance. Conduct audits and assessments. Strategic Planning: Execute district-level strategic plans. Identify growth and expansion opportunities. Communication: Maintain communication with managers, staff, and leadership. Share goals, policies, and updates. Qualifications: Bachelor's degree in Business Administration, Management, or related field. Skills and Abilities: Proven multi-unit or district management experience. Strong leadership and team management. Excellent communication and interpersonal skills. Analytical and strategic problem-solving. Results-driven mindset.

BVG India Ltd. is looking for District Manager & Field Officer to join our dynamic team and embark on a rewarding career journey. You will be responsible for overseeing the operational and strategic aspects of multiple locations within a designated district or region. Manage and coordinate activities of stores, branches, or facilities. Drive sales, customer satisfaction, and operational efficiency. Key Responsibilities: Operational Management: Oversee day-to-day operations of multiple locations. Ensure compliance with company policies, procedures, and standards. Sales and Revenue Growth: Develop and implement sales strategies. Monitor and analyze sales performance. Team Leadership: Lead and guide store managers and staff. Recruit, train, and develop a high-performing team. Customer Satisfaction: Promote a customer-centric culture. Address customer inquiries, concerns, and escalations. Inventory Management: Monitor inventory levels. Coordinate replenishment and control measures. Financial Management: Manage expenses, payroll, and operational costs. Monitor financial performance and apply cost-control strategies. Compliance and Standards: Ensure regulatory and company compliance. Conduct audits and assessments. Strategic Planning: Execute district-level strategic plans. Identify growth and expansion opportunities. Communication: Maintain communication with managers, staff, and leadership. Share goals, policies, and updates. Qualifications: Bachelor's degree in Business Administration, Management, or related field. Skills and Abilities: Proven multi-unit or district management experience. Strong leadership and team management. Excellent communication and interpersonal skills. Analytical and strategic problem-solving. Results-driven mindset.

BVG India Ltd. is looking for District Manager & Field Officer to join our dynamic team and embark on a rewarding career journey. You will be responsible for overseeing the operational and strategic aspects of multiple locations within a designated district or region. Manage and coordinate activities of stores, branches, or facilities. Drive sales, customer satisfaction, and operational efficiency. Key Responsibilities: Operational Management: Oversee day-to-day operations of multiple locations. Ensure compliance with company policies, procedures, and standards. Sales and Revenue Growth: Develop and implement sales strategies. Monitor and analyze sales performance. Team Leadership: Lead and guide store managers and staff. Recruit, train, and develop a high-performing team. Customer Satisfaction: Promote a customer-centric culture. Address customer inquiries, concerns, and escalations. Inventory Management: Monitor inventory levels. Coordinate replenishment and control measures. Financial Management: Manage expenses, payroll, and operational costs. Monitor financial performance and apply cost-control strategies. Compliance and Standards: Ensure regulatory and company compliance. Conduct audits and assessments. Strategic Planning: Execute district-level strategic plans. Identify growth and expansion opportunities. Communication: Maintain communication with managers, staff, and leadership. Share goals, policies, and updates. Qualifications: Bachelor's degree in Business Administration, Management, or related field. Skills and Abilities: Proven multi-unit or district management experience. Strong leadership and team management. Excellent communication and interpersonal skills. Analytical and strategic problem-solving. Results-driven mindset.

Job Summary: Key Responsibilities: Ensure accurate hotel inventory management, content quality, and operational support for the sales team while maintaining data integrity across all hotel listings on Soctrip platform. Provide administrative and operational support to ensure seamless OTA processes Maintain data accuracy and assist in campaign setup and partner management Update product listings, pricing, and inventory on OTA platforms Support documentation, contract uploads, and system maintenance Coordinate internal team schedules and tasks Ensure consistent quality in all uploaded OTA content Ensure confidentiality of seller information; take full responsibility for any damage caused to sellers/partners/users or Soctrip Do not use personal contact information (including phone numbers, email addresses, social media accounts, messaging apps, etc.) to communicate with sellers/partners/users. Only use company-approved contact details for sellers/partners/users communication and support during your employment with Soctrip and Hahalolo Requirements: Education : Diploma/Bachelor's in Hotel Management or related field Experience : 1-3 years in hotel operations or OTA support Technical Skills : Excel proficiency for bulk updates Basic understanding of hotel terminology Experience with content management systems Knowledge of hotel booking processes Key Competencies: Hotel content optimization (descriptions, images) Rate parity monitoring and management Inventory allocation and restrictions Seasonal rate management Quality audit processes Multi-language content management Performance Metrics: Content upload TAT: Within 24 hours Inventory accuracy: 99%+ Rate update efficiency: 500+ updates/day Quality compliance: 95%+ Benefits: Dynamic and friendly global start-up work culture Competitive salary with regular performance reviews Fun team activities: monthly birthdays, events, and gifts Annual team building and company outings Supportive environment during personal or health-related situations Paid leave and other benefits as per company policy