280 Operational Efficiency Jobs - Page 8

Your Role Provide daily operational support for AD, DNS, DHCP, and Entra ID, including replication and domain controller health checks. Manage user and group lifecycles, enforce RBAC, and support onboarding/offboarding processes. Configure and maintain MFA, SSO, conditional access, and monitor security logs for compliance. Troubleshoot and resolve identity, authentication, and access-related incidents across AD and Entra ID. Maintain SOPs, update knowledge base articles, and assist with server patching and security updates. Your Profile 4 to 6 years of experience in Active Directory, DNS, DHCP, and Entra ID administration and support. Expertise in identity and access management, including user/group lifecycle, RBAC, MFA, SSO, and conditional access policies. Strong understanding of authentication protocols, domain controller health monitoring, and AD replication troubleshooting. Skilled in documenting SOPs, updating knowledge bases, and ensuring compliance with organizational security standards. What You Will Love Working at Capgemini Support enterprise-scale identity and access management environments using Active Directory, DNS, DHCP, and Entra ID. Collaborate with global teams to implement secure authentication solutions including MFA, SSO, and conditional access policies. Clear career progression paths from engineering roles to architecture and consulting. Be part of mission-critical projects that ensure security, compliance, and operational efficiency for Fortune 500 clients. Location - Hyderabad,Mumbai,,Pune

We are seeking a highly motivated and experienced Manager, Operations to oversee the day-to-day operations. The ideal candidate will have a strong understanding of maritime operations, excellent leadership skills, and a proven track record of driving efficiency and productivity. Coordinating agency appointments, reviewing the PDAs and FDAs. Communicating with charterers, brokers, agents and vessels regarding voyage orders, vessel itineraries etc. To plan / prepare / circulate loading discharging operations and coordinating with various parties like Master, attending port catains, stevedores, agents and other related parties for efficient turn around in ports. Monitoring vessel movements and performances. Reviewing and preparing cargo stowage plans to optimize cargo liftings for bulk/breakbulk or project cargo, able to make stowage plan, lashing/bedding plan, lashing calculation and other cargo documents. Monitoring hold cleaning plans; including supply of chemicals and supervisors. Proper planning bunker supplies and co-ordination with bunker suppliers. Good experience for handling claims, liaising with the PI clubs, legal teams to resolve disputes/ arbitration. To attend vessel and supervise the cargo operation whenever critical shipments going to be loaded to vessel. To source and purchase materials required for cargo operation. Perform cost control procedures for the voyage expenses and verify bills received from agent and vendors. Supporting Chartering team for fixing of potential shipments, and checking/confirm suitability for the vessels going to chart-in. Supporting chartering team for max cargo uplift, stowage plan, port information inquiries for prospective vessels employment. Guide postfix team to calculate voyage laytime, chart-hire and freight are correctly calculated and verify all invoices are correct before send to account department to settle. Coordinating operations strategies and activities to ensure operational efficiency and meeting objectives effectively. Effectively manager, motivate team members and performance assessment. To capture weakness of the current procedures/practices/ process, summarize with solution for top management approval and improve the same. Requirements Bachelor's degree in Maritime Studies, Nautical Science, or a related field. Minimum of 6-10 years of experience in shipping operations for bulk, breakbulk, parcelling and project cargo. Master Mariner with shore job experience in operations for bulk, breakbulk, parcelling and project or sailing experience in similar shipping trade is preferred. Prefer to have fruitful experience of loading Windmill components, project cargo and general cargoes. Prefer able to use CAD, FEMAP or other similar software for stowage plan.

Administration: Manage the administrative functions of the branch, including staffing, scheduling, payroll, and employee relations. Ensure that branch operations comply with company policies, procedures, and regulatory requirements. Customer Service Management: Ensure high levels of customer satisfaction by overseeing the delivery of exceptional service to clients. Address customer inquiries, complaints, and issues in a timely and professional manner, and implement measures to enhance the customer experience. Financial Management: Manage the branch budget, expenses, and financial performance to achieve revenue targets and profitability goals. Monitor key financial metrics such as revenue, expenses, profit margins, and cash flow, and take corrective actions as needed to optimize financial performance. Sales and Business Development: Drive sales and business development initiatives to grow revenue and expand the customer base. Develop and implement sales strategies, identify new business opportunities, and foster relationships with existing and potential clients to drive business growth. Operational Efficiency: Streamline branch operations to improve efficiency, productivity, and cost-effectiveness. Identify opportunities for process improvements, automation, and resource optimization to enhance operational efficiency and effectiveness. Compliance and Risk Management: Ensure compliance with regulatory requirements, industry standards, and internal policies related to branch operations. Implement risk management strategies to mitigate operational risks and ensure the safety and security of branch assets and personnel.

Position Title: Deputy Business Unit Head Personal Loans Location: Gurugram Department: Personal Loans Reports To: BU Head Personal Loans Position Summary :The Deputy BU Head for Personal Loans is responsible for overseeing the strategic and operational management of the personal loans call center, driving product journey enhancements, and managing the profit & loss (P&L) for the segment. This role requires a combination of leadership skills, deep financial acumen, and a strong focus on product management to drive business growth, enhance customer experience, and achieve financial targets within the personal loans segment . Key Responsibilitie s:Leadership & Team Managemen t:Lead and manage a team responsible for personal loans call center operations, ensuring seamless service delivery, customer satisfaction, and efficient handling of inquiries, complaints, and request s.Collaborate with cross-functional teams, including marketing, operations, and IT, to ensure alignment with business goals and operational efficienc y.Monitor and coach call center managers and staff to improve performance, focusing on KPIs such as average handle time, first call resolution, and customer satisfaction score s.P&L Managemen t:Take ownership of the P&L for the personal loans segment, ensuring that the business meets financial goals and performance metric s.Drive cost efficiency and revenue generation within the personal loans segment while optimizing resource allocatio n.Track and report on key financial metrics, identifying opportunities to improve profitability and reduce cost s.Ensure compliance with budget and financial forecasts, and implement corrective actions when necessar y.Product Journey & Developmen t:Oversee the full product lifecycle for personal loans, from conceptualization and development to implementation and ongoing optimizatio n.Work closely with the product development team to enhance product offerings and improve customer journeys through seamless processe s.Analyze customer feedback and market trends to propose product improvements and new offering s.Ensure the product is compliant with regulatory requirements and aligned with market demand s.Operational Excellenc e:Monitor and optimize call center operations for personal loans, ensuring efficient handling of loan applications, approvals, and querie s.Identify opportunities for process automation, enhancing the customer journey, and improving operational efficienc y.Leverage analytics and customer data to make data-driven decisions that improve both customer experience and business performanc e.Strategic Growt h:Identify market trends and customer needs, and create strategies to expand the personal loan product offering to meet those demand s.Develop and implement effective sales strategies for the personal loans business, driving growth in both product volume and profitabilit y.Analyze competition and market conditions to provide insights for new business opportunities and to refine existing offering s.Customer Experience Managemen t:Ensure that customer experience is a top priority, fostering a customer-first culture within the call center tea t.Compliance & Risk Managemen t:Ensure that all operations, customer interactions, and product offerings comply with relevant regulatory requirements, policies, and procedure s.Identify, assess, and mitigate risks associated with the personal loans segment to safeguard the organizatio n.Reporting & Analytic s:Prepare regular performance reports for senior management, providing insights on operational performance, financial performance, and product effectivenes s.Use business intelligence tools and data analytics to assess product success and customer satisfactio n. Qualificatio ns:Educati on:Bachelor's degree in Business, Finance, Marketing, or a related field. An MBA is a pl us.Experien ce:Minimum of 8-10 years of experience in the financial services or banking industry, with a strong focus on personal loans, call center management, and product developme nt.At least 5 years of leadership experience, including managing P&L, team leadership, and customer experience in a fast-paced environme nt.Skills & Competenci es:Strong financial and analytical skills, with a solid understanding of P&L manageme nt.In-depth knowledge of personal loan products, call center operations, and the customer journ ey.Proven ability to drive strategic growth and business transformati on.Strong leadership and team management capabilities, with the ability to inspire and motivate cross-functional tea ms.Exceptional communication and interpersonal skills, with the ability to interact with senior executives, clients, and stakeholde rs.Results-oriented with a track record of meeting or exceeding business targe ts.Excellent problem-solving skills and the ability to make data-driven decisio ns.Technical Skil ls:Proficiency in Microsoft Office Suite (Excel, PowerPoint, Wor d).Familiarity with CRM systems and business intelligence too ls.,

The ideal candidate should have proven experience of 10-12 years of inside sales in managing call center teams, ensuring service quality, and driving operational efficiency. The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across different teams when necessary. Responsibilities An Inside Sales Contact Centre Manager is responsible for driving sales performance, optimizing sales processes, and ensuring a positive customer experience through effective leadership and strategic planning. Oversee the daily operations of the call center, ensuring high performance and customer satisfaction. Develop and implement strategies to improve service levels and operational efficiency. In-depth understanding of sales strategies and the sales administration process. Manage team performance, training, and motivation. Monitor KPIs, call quality, and customer experience metrics. Handle escalations and ensure prompt resolution of issues. Collaborate with stakeholders to optimize processes and implement best practices. Familiarity with CRM software and proficiency in MS Office applications Should be able to handle large teams and implement process improvements. Qualifications Preferred Postgraduate in Marketing, Business Administration or a related field Excellent communication, interpersonal and problem-solving abilities. Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized Strong leadership and team management skills.,

As a Toll Plaza Manager at Hule Constructions, you will play a crucial role in overseeing toll operations at various locations nationwide. Initially based in Nanded and Daund, you will ensure the smooth flow of traffic, manage staff, handle customer service, and meet revenue targets. Your responsibilities will include monitoring revenue collection, addressing customer queries, ensuring compliance with safety protocols, and implementing strategies to enhance operational efficiency and revenue generation. To excel in this role, you should be a graduate with 1-2 years of experience in toll operations, possess strong leadership and team management skills, have excellent communication and customer service abilities, and be proficient in using toll management software and systems. Your willingness to relocate and travel as needed will be essential for this position. Joining Hule Constructions offers you the opportunity to work with a reputable construction company known for its innovative solutions and nationwide operations. You will benefit from a competitive salary, growth opportunities within the organization, and a chance to contribute to the success of our toll operations. If you are ready to take on this exciting challenge and contribute to our team, please submit your resume and a cover letter outlining your relevant experience to careers@huleconstructions.com. We look forward to hearing from you and potentially having you join us in our mission to deliver excellence in toll operations.,

The Branch Manager position in Kannur entails overseeing the sales and revenue growth of the branch while effectively managing its overall operations. Your primary responsibilities will include meeting sales targets, formulating business strategies, supervising staff, and ensuring top-notch customer service. The core focus of this role is to drive revenue, acquire new clients, and enhance profitability while upholding operational efficiency. To qualify for this role, you must possess a Bachelor's degree along with a minimum of 4 years of experience in the travel industry, specifically in sales-oriented positions. A successful track record of meeting and surpassing sales targets is essential. Holding certifications like IATA, Travel Agent Proficiency (TAP), or similar qualifications would be advantageous. This is a full-time, permanent position offering benefits such as cell phone reimbursement, health insurance, paid sick time, paid time off, and provident fund. The work schedule includes day shifts with availability on weekends. The preferred educational requirement is a Bachelor's degree, and ideal candidates should have at least 1 year of total work experience, including 1 year in a management role. The work location for this role is in person. For further inquiries or to apply for the position, please contact the employer at +91 9072750088.,

As a Production Supervisor, you will play a crucial role in overseeing and coordinating production activities to ensure timely delivery and quality standards. Your responsibilities will include planning and scheduling production tasks, monitoring daily operations for efficiency, and ensuring compliance with safety regulations and quality control measures. In this role, you will be instrumental in implementing and maintaining quality assurance processes to reduce defects and enhance overall production output. Additionally, you will be responsible for supervising, training, and mentoring production staff to foster a positive and collaborative work environment. You will also play a key role in conducting performance evaluations, providing constructive feedback, and analyzing production data to identify areas for improvement. Your insights will be crucial in preparing regular reports on production metrics and proposing actionable strategies to optimize production processes. Collaboration with other departments, such as engineering and supply chain, will be essential as you work towards aligning production goals with overall business objectives. Participation in cross-functional meetings will provide you with the opportunity to contribute to strategic discussions and ensure production objectives are in line with organizational priorities. Your ability to identify and address production issues promptly will be critical in minimizing downtime and ensuring smooth operations. You will also be tasked with implementing process improvements and operational efficiencies to drive continuous improvement and enhance overall production performance. Overall, as a Production Supervisor, you will be at the forefront of driving production excellence, fostering a culture of continuous improvement, and ensuring operational effectiveness in a dynamic manufacturing environment.,

Company Description Synergy Air Products Pvt Ltd is poised to create new milestones in the field of gas manufacturing & distribution. The Company has a proven track record of three decades and is leader in Industrial, UHP & Refrigeration Gases and associated products since last 30 years. Synergy Air Products (P) Ltd operates a state of Art, ISO 9001:2015 certified UHP and Industrial & Refrigeration gases facility at Sanaswadi, Pune to manufacture & distribute its products & services to its customers. Role Description This is a full-time on-site role for an Operations Manager, located in Sanaswadi, Pune. The Operations Manager will be responsible for overseeing daily operations, managing inventory, ensuring compliance with safety regulations, and coordinating between different departments to ensure efficiency. The role also includes analyzing process workflows, developing and implementing operational improvements, and ensuring that the company's quality standards are met. Qualifications Strong leadership and team management skills Experience in gas cylinder filling stations (CFS), process optimization, and operational efficiency Knowledge of safety regulations and compliance standards Excellent analytical and problem-solving skills Strong communication and interpersonal skills Proven experience in coordinating and managing operations Bachelors / Diploma degree in Mechanical / Chemical Engineering. Experience in manufacturing in the same type of related industry is a must.,

About PhonePe Group: PhonePe is Indias leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. About Pincode: Pincode is a shopping app that offers a revolutionary new approach to e-commerce. Pincode places the local stores and sellers at the forefront of the digital shopping growth story. With Pincode, every Indian shopkeeper, regardless of their location, is digitally empowered to tap into the vast potential of e-commerce, creating unprecedented opportunities for growth, while driving innovation at scale. Summary : The incumbent will be responsible for managing operation metrics of accounts in his territory, track all important Metrics for Seller (Orders, Delivery TAT, CTT, OOS, Catalog Updates etc). Growth TracksCollateral to be deployed at store / Referrals to be enabled / Store Incentive to be discussed & implemented / Society Activations to be planned. This is an On-field role . : Account Management : Ensuring proper stock management at Store level Catalog updates as per demand trends and inventory status Facilitating order processing as per SLAs Monitoring picking and packing of goods at Store level Ensuring quality of packaging Account level monitoring of daily orders and deliveries Engaging with Stores and driving order frequency and volume Track store performance on a daily/weekly/monthly basis Monitoring demand generation activities like Society activations, store level promoter activities Map Competition : To be able to take timely action, it is imperative that we monitor the market and be informed of the competitions activity in key accounts. Operational Efficiency : Operations Executive is responsible for driving effective stockmanagement, packing and delivery of goods to customers as per timelines. Analyzing data trendsand providing guidance and support to store staff/account manager at Store level in improvingmetrics. Skills Required : 1-3 years of prior experience in operations, and vendor management. Excellent communication skills, both written and verbal. Strong interpersonal skills to build and maintain relationships with clients. Exposure to the startup environment is an added advantage. Proficiency in data entry and computer systems is an added advantage PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

We at Sun Pharma are hiring for the Manager - Operation Excellence role at our Guwahati / Halol/ Mohali plants. Here are the roles and responsibilities of the position: Years of experience: 14-15 years; Pharma industry background mandatory Areas of Responsibility 1. To drive Operational Efficiency Improvements, to build culture of Continuous Improvement (Lean Six Sigma / TPM etc.) 2. To work closely with Site Leadership and help them to identify opportunities for improvement in the areas of Quality, Cost, Productivity & Delivery, and conducting gap analysis and driving OE projects 3. To work on skill improvement roadmap and partnering with HR, to enhance capability proficiency in TPM advanced tools 4. To publish monthly OE MIS reports, including OEE and overall plant performance 5. To coordinate RCA / brainstorming sessions with project teams, help project teams in process mapping, VSM, and statistical analysis. 6. To Conduct training on LSS/TPM tools for production team members 7. To capture the Best Practices and share it with site team and other site teams 8. To evaluate the standard manpower and execution of optimization plan by coordinating with HODs, review of overtime, and reduction of overtime 9. To ensure periodic review of the Quality Management System and continual improvement plans with block heads 10. Deploy IFQM on-site in collaboration with regional stakeholders 11. Tracking of launching plan and Evaluating, Timely executions of launch plan by coordinating with block heads. 12. Any other additional work allocated by reporting authority and site spoke for any improvement initiatives

Position Overview: We are seeking a motivated HR Operations Specialist with 1-2 years of experience to join our HR team. The ideal candidate will play a key role in supporting HR functions, ensuring smooth operations, and enhancing the employee experience. Key Responsibilities: Employee Onboarding: Assist in the onboarding process, including preparing offer letters, conducting orientation sessions, and managing new hire documentation. HRIS Management: Maintain and update employee records in the HR information system (HRIS), ensuring data accuracy and confidentiality. Payroll Support: Collaborate with the payroll team to ensure timely and accurate payroll processing and resolve any related inquiries. Benefits Administration: Assist employees with benefits inquiries and coordinate the enrollment and changes in benefits programs. Compliance: Support compliance with labor laws and company policies by maintaining accurate HR documentation and records. Reporting: Generate HR reports and metrics as required for management review. Employee Relations: Address employee inquiries and provide support in resolving HR-related issues. Process Improvement: Identify opportunities to streamline HR processes and enhance operational efficiency. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field. 1-2 years of experience in HR operations or related field. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint). Familiarity with HRIS systems (e.g., Workday, ADP) is a plus. Strong attention to detail and organizational skills. Excellent communication and interpersonal abilities. Ability to handle sensitive information with confidentiality.

Primary Skills Lead the configuration and deployment of SAP TSW, ensuring seamless integration with SAP SD, MM, and LE modules. Expertise in configuring transportation planning, freight management, and shipment tracking. Design and optimize transportation management processes, including freight order management, route planning, shipment tracking, and carrier selection to enhance transportation efficiency and reduce costs. Provide expert support during testing, training, and go-live phases of SAP TSW. Troubleshoot and resolve issues to ensure system stability and operational efficiency. Collaborate with business stakeholders and cross-functional teams to gather and translate business requirements into effective SAP TSW configurations. Maintain detailed documentation for system setups, including customizations and process flows, and generate reports on transportation metrics for management. Use SAP TSW to automate and optimize transportation processes, reduce manual effort, improve accuracy, and enhance supply chain visibility. Implement and configure freight costing and billing processes within SAP TSW to capture accurate transportation costs and ensure efficient billing. Secondary Skills Conduct user training and knowledge transfer to ensure proper adoption of the SAP TSW system. Develop custom reports, enhancements, and workflows to meet specific business needs related to transportation management. Assist with project management activities, including setting timelines, resource allocation, and tracking deliverables. Participate in transportation audits to ensure compliance with regulatory requirements and quality standards. Stay up-to-date with SAP TSW updates, best practices, and industry trends to recommend system improvements.

We are seeking an experienced Unified Communication and Collaboration (UCC) & Mobility Service Owner to lead the design, delivery, and governance of enterprise-wide collaboration and mobile services. This strategic role is instrumental in driving adoption, efficiency, and innovation across platforms like Microsoft 365 (Exchange, Teams, SharePoint, OneDrive) , Mimecast , and Data Loss Prevention (DLP) technologies, while also ensuring secure and compliant BYOD and corporate mobile device management. Key Responsibilities: Act as the service owner for UCC and mobility platforms, ensuring service excellence, security, and user satisfaction. Lead end-to-end design, implementation, and lifecycle management of M365 services (Teams, Exchange Online, SharePoint, OneDrive). Oversee enterprise mobility services for both iOS and Android (BYOD and corporate devices). Align collaboration and mobility strategies with business goals, acting as the SME for all related technologies. Partner with InfoSec and Compliance teams to manage DLP and email security tools such as Microsoft Purview and Mimecast . Define and govern standards, SLAs, KPIs, and service improvement plans for UCC and mobility services. Drive automation, standardization, and operational efficiency across all collaboration platforms. Manage vendor relationships and service delivery of third-party partners. Lead large-scale rollouts, migrations, and upgrades across regions and functions. Deliver user education and support, including VIP and executive enablement. Stay informed of market trends and emerging technologies to future-proof services. Required Qualifications: Bachelor's or Master's degree in IT, Computer Science, or related field. 15+ years of overall IT experience, with 10+ years in UCC/Mobility leadership or service ownership roles. Strong expertise in the Microsoft 365 ecosystem: Exchange Online, Teams, SharePoint, OneDrive . Experience in DLP , Mimecast , and other email security/archival platforms. Hands-on management of EMM/MDM solutions for both corporate-owned and BYOD devices. Solid understanding of regulatory and compliance frameworks (e.g., GDPR, HIPAA). Proven track record in ITIL-based service management, stakeholder engagement, and vendor management. Strong communication, governance, and change management capabilities. Preferred Certifications: Microsoft 365 Certified: Enterprise Administrator Expert Microsoft Teams Administrator Associate Microsoft Certified: Security, Compliance, and Identity Fundamentals ITIL v4 Certification CISSP (Certified Information Systems Security Professional) - preferred Key Skills: Microsoft 365 Microsoft Teams Microsoft SharePoint Exchange Online Data Loss Prevention (DLP) Mimecast Enterprise Mobility (EMM/MDM) Compliance & Governance ITIL Processes Required Skills M365,Microsoft Sharepoint,microsoft teams

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Linux/Unix Desktop Management, Windows ScriptingMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of operational procedures to enhance service delivery.- Engage in training and mentoring junior team members to build a knowledgeable team.- Analyze and resolve technical user problems (No forwarding of problems)- Ensure incident information is recorded completely as well as the resolution- Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training- Presenting new hardware on different occasions to different user groups- First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly.- Setup of new devices or returned device- Ownership and responsibility of User satisfaction- Representing Corporate IT to ensure a one of a kind user experience- Support projects and initiatives- Create and review statistical information - Accountable for our local hardware management Professional & Technical Skills: - Must To Have Skills: Proficiency in Customer Technical Support.- Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management.- Strong problem-solving skills to address technical issues effectively.- Ability to communicate technical information clearly to non-technical stakeholders.- Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk 1st & 2nd Level) - Excellent Windows 11, MS-Office and other Microsoft products knowledge- Experience in working with Linux - Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) - Experience supporting iOS & android mobile devices - Experience with SAP ticket system and remote tools Additional Information:- The candidate should have minimum 3 years of experience in Customer Technical Support.- This position is based at our Hyderabad office.- A 15 years full time education is required.- Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

What You'll Do We are looking for a strategic Senior Manager Quality Operations to lead our quality assurance programs across customer-facing operations. You will be pivotal in driving Continuous Improvement (CI) , optimizing audit programs, and enhancing through data, insights and collaboration. You lead with insight, think in systems, and act on datatransforming complexity into clarity and action who excels at optimizing complex processes, building teams, and driving continuous improvement through evidence-based decision-making. You will report to the Director of Quality and Data What Your Responsibilities Will Be Quality Strategy: Design, manage quality frameworks across multiple departments (e.g., Notice Management, Case Management, Transactions). Lead the development of scorecards, sampling methodologies, and audit processes to improve process consistency and customer satisfaction. Continuous Improvement (CI): Champion CI culture by identifying causes, process inefficiencies, and improvement opportunities. Facilitate Lean/Six Sigma-inspired projects to lead measurable gains in quality and operational efficiency. Build capability across teams by promoting CI methodologies into daily operations. People Leadership: Mentor a team of data-centric quality professionals, encouraging a culture of analytical rigor, learning, and new ideas through coaching, and strategic recognition. Build team accountability and engagement through clear goals, performance metrics, and regular feedback loops. Stakeholder Management & Collaboration: Collaborate with Ops, Compliance, Automation, Data, and Support teams to align QA goals and guide shared outcomes. Provide guidance to leadership on process improvements, audit insights, and customer pain point resolution. Insights & Governance: Deliver relevant insights from quality audits and customer feedback to inform process, product, and training strategies. Ensure adherence to compliance standards and risk mitigation through proactive QA practices. What You'll Need to be Successful 10+ years of experience in Quality, Operations, or Process Excellence roles Proven track record in driving data-informed quality improvements, with practical application of methodologies like Lean and Six Sigma to enhance operational processes. People management experience, including team building and cross-functional leadership Proficiency with QA tools and platforms (Salesforce, Freshdesk) and data tools (Excel, Tableau, Power BI) Required skills: Continuous Improvement & Problem Solving Leadership & Team Development Develop data-driven strategies that align quality projects with broader goals. Operational & Risk Awareness Partner Influence & Collaboration Data-Driven Decision-making

Assistant Manager - Logistics: Purpose/Overview This role will be responsible for efficient and effective operation of the area Logistics functions; additionally there will be some interaction and guidance responsibility within the operations, commercial, finance, TMW & SHEQ. Organizational Structure: Reports to- Deputy Manager and Logistics Manager. Tasks and Responsibilities 1.Understands and perform all rental cycle tasks with the Logistics Deputy Manager this includes but not limited to, transport & logistics, telematics monitoring, administration related to Logistics operations. Understands and perform logistics functions for performing the timeliness and accuracy of the logistics data and status updates in the Insync Platform and any other agreed data management tools. 2.Validation of contract for term and conditions related to logistics and if any deviation without approval authority then intimating to line manager, depot manager, HD Manger, Operation Head, and commercial for contract correction/Amendments as per Manlift India policy. 3.Providing Schedule of delivery, pickup, loading and unloading to internal and external customer. Creating the e way bill, journey notes as per the requirement. Ensuring the Taxation compliance and filing related to RTO, MCD or any other as per the government policy. 4.Transit tracking and Monitoring the delivery of machines. Performing the communication pathways (phone, email, verbal, system) for internal and external machine rental related requests, following the correct processes, with a view to elimination of waste and duplications (defects). 5.Communicating and coordinating for delivery schedule, required delivery documents and machine related documents i.e. TPI, insurance test reports and PUC etc. Ensuring and engaging the transport which are as per Manlift SHEQ standard. Ensuring the transport vehicle insurance, RC, Permit, PUC, safety accessories requirement as per customer and Manlift needs/standard. Ensuring the quality of vehicles and drivers as per Manlift standard. Ensures delivery notes/collection notes, POs that is required to enable a machine on/off hire are accurately completed, filed and updated in the system. If required collecting pre-delivery photographs of the machines & having them filed in the system. Ensuring creation of vendor logistics file and contract file against each sales order & filing the documents, including delivery note acknowledgements. Checking customer emails, liaising with hire desk team, commercial team and technical staff closely for coordination of each specific job. Arranging quotation from various vendor as per TRS received from Hire-Desk Team, Negotiation with Transporter and finalization of vehicle as per requirement, Generation of Purchase order in the system. Provide reporting to Depot Manager, Logistics Manager and Operations Head, related to logistics function on routine and regular basis. Perform and discharge to achieve logistics smart goals and pickup, on time delivery KPIs. Checking smart view in Insphire for data entry checking, on rent pending status, pickup status, On rent / Off-rent status, Invoicing status, suspension status etc. Coordinating for completing TPI, PUC and insurance as and when required internally as well as externally. Submitting the invoices related to logistics to finance after approval. Coordination, Interaction and review with Hire-Desk Team for dispatch, pickup, on rent, off rent on regular and routine basis. Requirements: - Graduate/Post graduate or diploma in Logistics and Operation Management. - Minimum 2-4 years of experience with at least 2 years in a supervisory role. - Leadership and supervisory skills. - Enthusiastic and Self-motivated. - Team player with excellent communication and people management skills. - Negotiations skills. - Computer literate with proficiency in MS office - Fluent in English, Hindi will be an advantage.

Job Summary: This is a Night Shift Job. The Contact Center Manager is responsible for overseeing and managing the operations of a global contact center, ensuring high levels of customer satisfaction, operational efficiency, and alignment with corporate goals. This role serves as the strategic leader for all customer care processes, including digital product support (DPS) and subscription, product and service information (PSI), after-hours support, parts support, service scheduling, and other services. The manager focuses on delivering excellent support across multiple channels (phone, email, chat) while fostering a collaborative team culture. This position ensures that the contact center supports business growth, scalability, and service excellence. Key Responsibilities: Manage the day-to-day operations of a team of Contact Center Representatives and Supervisors. Resolve complex business problems for team members. Provide timely and constructive performance feedback to employees. Develop employees and provide opportunities for career growth. Lead continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations and organizational goals. Develop and monitor operations of the call center, including policies and procedures, operating structure, and workflow. Ensure the volume of work produced meets company standards and ensures customer satisfaction. Identify trends and initiate changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels. External Qualifications and Competencies Qualifications and Competencies: Builds networks: Effectively building formal and informal relationship networks inside and outside the organization. Business insight: Applying knowledge of business and the marketplace to advance the organizations goals. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Develops talent: Developing people to meet both their career goals and the organizations goals. Drives vision and purpose: Painting a compelling picture of the vision and strategy that motivates others to action. Ensures accountability: Holding self and others accountable to meet commitments. Manages ambiguity: Operating effectively, even when things are not certain or the way forward is not clear. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Manages conflict: Handling conflict situations effectively, with a minimum of noise. Optimizes work processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement. Strategic mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. Service Capability, Capacity, and Coverage: Applying the Service Capability, Capacity, and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzing service capability metrics to identify, prioritize, and resolve channel development opportunities within the service network. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Additional Responsibilities Unique to this Position Experience: Significant experience, including supervisory experience, required. Previous experience in a technical role is preferred.

Production Management Team Leadership & Staff Management Quality Control Health, Safety, and Environment (HSE) Maintenance and Equipment Management Inventory Management Compliance and Reporting

Special Audit Special Audit, in contrast to Transactions Audit, entail checks to be performed on a one-time basis to evaluate the controls, the risk exposure and the operational efficiency. The focus of checking here is to assess the selected areas in terms of: Internal controls Operational efficiency Systems and Procedures Documentation Accounting/Cash flow Risk exposure Transactions Audit This review is to be performed to ensure that the accounting and financial systems are operating as planned. Transactions audit is a broad-based review, intended to cover the breadth of activities. The focus of the reviews is to confirm: Propriety of transactions Validity and authorization Adequacy of documentation Proper accounting and MIS representation

Operations Manager Key Responsibilities: • Oversee supply chain, inventory, and logistics management. • Ensure efficient distribution and dispatch of products. • Optimize operational processes to enhance service delivery and cost-effectiveness.

As an Azure & Power Platform Expert , you will be a key player in shaping and implementing innovative cloud-based solutions that streamline business processes and enhance operational efficiency. Collaborating closely with cross-functional teams, including product owners, developers, and enterprise architects, you will lead the technical strategy for our business-critical applications. You wil thrive in a dynamic and collaborative work environment that values innovation and continuous improvement, while staying current with Microsoft technologies. You have: 7+ years of hands-on experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI), including enterprise-grade solution design. Deep expertise in Microsoft Azure services (App Services, Functions, Storage, AD, Monitoring, Logic Apps). Proven track record in architecture, technical assessments, and cost-performance analysis. Strong understanding of security, governance, and scalability in a multienvironment setup. It would be nice if you also had: Experience with API Management, Azure Cognitive Services, and integrating AI/ML into apps and workflows. Proficiency in Python for automation and data processing. Experience guiding and enabling citizen developers. Hands-on with Power Virtual Agents, CoPilot, and modern GenAI integrations. Lead the end-to-end architecture and optimization of scalable solutions using Microsoft Power Platform and Azure. Evaluate and select appropriate technologies to address business requirements and drive effective solutions. Facilitate pre-discovery and discovery phases to define project scope, capture requirements, and translate needs into technical solutions. Design and optimize applications for performance, cost-efficiency, security, and governance adherence. Analyze existing applications and workflows to recommend enhancements, modernization, or migrations. Establish and enforce platform standards and security policies across development teams. Collaborate across teams to ensure seamless integration and delivery of solutions, acting as a technical liaison. Stay informed on Microsoft developments and advocate for the adoption of modern architecture patterns and AI capabilities.

Job Summary Join our dynamic team as a Policy Servicing Specialist where you will leverage your expertise in MS Excel to enhance our operational efficiency. With a focus on Property & Casualty Insurance you will play a crucial role in ensuring accurate policy management. This hybrid role offers the flexibility of night shifts allowing you to balance work and personal commitments effectively. Responsibilities Manage and update policy records using advanced MS Excel techniques to ensure data accuracy and integrity. Collaborate with cross-functional teams to streamline policy servicing processes and improve overall efficiency. Analyze policy data to identify trends and provide actionable insights for process improvements. Ensure compliance with industry regulations and company policies in all policy servicing activities. Provide exceptional customer service by addressing policy-related inquiries and resolving issues promptly. Develop and maintain comprehensive documentation of policy servicing procedures for future reference. Assist in the preparation of reports and presentations for management review using MS Excel. Monitor policy changes and updates to ensure timely and accurate implementation. Support the team in achieving key performance indicators and service level agreements. Participate in training sessions to stay updated on industry trends and best practices. Contribute to the development of innovative solutions to enhance policy servicing operations. Utilize domain knowledge in Property & Casualty Insurance to provide valuable insights and recommendations. Foster a collaborative work environment by sharing knowledge and expertise with team members. Qualifications Demonstrate proficiency in MS Excel with the ability to perform complex data analysis and reporting. Possess a solid understanding of Property & Casualty Insurance principles and practices. Exhibit strong analytical and problem-solving skills to address policy servicing challenges. Display excellent communication skills to interact effectively with stakeholders. Show adaptability to work in a hybrid model with night shifts. Have a keen attention to detail to ensure accuracy in policy management. Certifications Required Microsoft Office Specialist: Excel Certification

About the job The Area Manager is responsible for the day-to-day operational, commercial, and team performance of a defined group of retail stores within an assigned area. The role is execution-focused, ensuring stores meet sales targets, maintain brand and service standards, and operate efficiently with engaged team. Role Responsibilities Sales & Commercial Execution Drive store-level sales by implementing seasonal visual merchandising and layouts as per brand guidelines. Monitor daily sales performance across stores; support store teams with corrective actions where needed. Assist in merchandise planning and provide inputs to improve assortment and stock mix. Leverage local store data (footfall, conversion, product performance) to support revenue growth. Ensure timely execution of promotions, markdowns, and pricing changes. Store Operations & Compliance Ensure operational consistency and compliance with standard operating procedures. Conduct frequent store visits to assess stock accuracy, service standards, and visual merchandising. Support store openings and minor refurbishments within the assigned area. Guide stores in implementing marketing and brand initiatives at the ground level. Ensure stores comply with audit, hygiene, and mystery shopper expectations. Profitability & Cost Control Review store-level P&L reports with managers and identify cost-saving opportunities. Monitor key expense heads such as manpower, utilities, and consumables. Recommend and oversee small-scale store maintenance or repair spends within approved limits. Ensure shrinkage is minimized by reinforcing stock management processes and loss prevention protocols. Team Management & Support Supervise and support Store Managers in day-to-day operations. Act as a coach to build team capability and ensure optimal staffing across stores. Encourage recognition and accountability, promoting a positive work environment. Collaborate with HR to support hiring, onboarding, and training within the area. Customer Service & Brand Standards Promote a strong customer-first culture across all stores. Review store feedback and customer complaints to drive service improvements. Maintain brand integrity through consistent store presentation, grooming, and adherence to VM standards. Key Deliverables Achievement of sales and service metrics across the area. Strong store-level operational compliance and SOP adherence. Improved profitability through cost controls and low shrinkage. Engaged and trained teams with high performance and low attrition. Positive customer experience and consistent brand presentation. Why Join Us? Be associated with a reputed brand. Gain valuable experience in a dynamic recruitment role. Opportunity to work in a collaborative and fast-paced environment. Contact Information: If you are interested, please share your updated profile and you can connect with Kajal Fulwani on fulwanikajal8@gmail.com

Key Responsibilities: Lead and manage multiple production teams to meet daily operational targets. Drive cost-saving initiatives across the production function. Conduct monthly manpower planning and utilization at the plant level. Implement measures to control line-side inventory and reduce waste. Ensure adherence to safety, quality, and productivity standards. Provide coaching, mentoring, and performance feedback to team members. Identify training needs and implement development plans. Collaborate cross-functionally to improve operational efficiency. Maintain effective housekeeping and 5S practices on the shop floor. Handle union-related matters with professionalism and strategic foresight. Conduct incident investigations and root cause analysis for HSE events. External Qualifications and Competencies Leadership Competencies: Builds Effective Teams Fosters collaboration and leverages diverse perspectives. Drives Engagement & Results Motivates teams to achieve high performance. Develops Talent Invests in team growth aligned with organizational goals. Decision Quality Makes timely, sound decisions under pressure. Manages Conflict Resolves disputes constructively and diplomatically. Directs Work Delegates effectively and removes barriers to success. Values Differences Embraces diversity and inclusion in the workplace. Technical Competencies: Health and Safety Fundamentals Promotes a proactive safety culture. HSE Incident Investigation Conducts thorough root cause analyses. Continuous Process Improvement Applies lean and waste reduction methodologies. Additional Responsibilities Unique to this Position Required Experience: Intermediate level of supervisory experience in a manufacturing or production environment. Proven track record in managing unionized teams and resolving conflicts effectively. Hands on experience in problem - solving techniques. Knowledge of operational or business excellence. Core Skills: Union Management Skilled in handling labor relations and negotiations. Effective Communication Strong verbal and written communication skills tailored to diverse audiences. Influencing Power Ability to drive change and gain buy-in across teams.