288 Operational Efficiency Jobs - Page 12

KEY STAKEHOLDERS: INTERNAL Site Leadership Team, Global OE Head, Regional OE Head, Corporate Functions KEY STAKEHOLDERS: EXTERNAL Vendors, Consulting Firms REPORTING STRUCTURE: Role directly reports to Chief Manager-PE QUALIFICATION: B.E./M.E. in Industrial Engineering, Graduation/PG from NITIE or other reputed institutes, LSS GB/BB EXPERIENCE: 5 to 8 years of relevant experience in the area of Industrial Engineering at any manufacturing location/Corporate/Consulting firm. Hands on experience in implementing Productivity Excellence Framework. Should have lead/partnered in the translation of Productivity framework to tactical implementation plan. Have conducted the diagnostics, gap assessment, proposal alignment and simulated the POCs to drive the change. Should be well conversant and have driven projects/initiatives based on approaches i.e. MOST, Time motion, Lean, ToC, Six Sigma etc. Should be good with the latest trends in market, on automation/digitalization concepts. SKILLS AND COMPETENCIES Strong communication & influencing skills. Ability to build a strong working relationship with all stakeholders. Demonstrate high levels of Ownership & Accountability. Action-oriented and results-driven. Ability to organize the work, plan well and prioritize based on impact QUALIFICATION: B.E./M.E. in Industrial Engineering, Graduation/PG from NITIE or other reputed institutes, LSS GB/BB

SBM BANK (INDIA) LIMITED is looking for Branch Operations Professional to join our dynamic team and embark on a rewarding career journey Operations Management:Oversee and manage all aspects of daily branch operations Develop and implement efficient operational processes to improve productivity and reduce costs Monitor and analyze operational performance, identifying areas for improvement Customer Service:Ensure a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly Train and supervise staff to deliver excellent customer service Implement customer service standards and guidelines Team Leadership:Recruit, train, and supervise branch staff Set performance goals and conduct regular performance reviews Foster a positive and collaborative work environment Compliance and Risk Management:Ensure compliance with company policies, industry regulations, and legal requirements Implement risk management practices to safeguard the branch and its operations Financial Management:Monitor and manage branch budgets Work towards achieving financial targets and key performance indicators Provide financial reports to senior management Sales Support:Collaborate with the sales team to achieve revenue targets Implement strategies to cross-sell and upsell products or services Monitor sales performance and provide support as needed Communication:Establish effective communication channels within the branch and with other departments Communicate company policies, updates, and changes to the branch team Technology and Systems:Utilize and optimize technological tools and systems to enhance operational efficiency Stay updated on industry trends and advancements in technology

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and implementation of operational procedures to enhance service delivery. Engage in training and mentoring junior team members to build a knowledgeable team. Analyze and resolve technical user problems (No forwarding of problems) Ensure incident information is recorded completely as well as the resolution Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training Presenting new hardware on different occasions to different user groups First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. Setup of new devices or returned device Ownership and responsibility of User satisfaction Representing Corporate IT to ensure a "one of a kind" user experience Support projects and initiatives Create and review statistical information Accountable for our local hardware management Professional & Technical Skills: Must To Have Skills: Proficiency in Customer Technical Support. Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. Strong problem-solving skills to address technical issues effectively. Ability to communicate technical information clearly to non-technical stakeholders. Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) Excellent Windows 11, MS-Office and other Microsoft products knowledge Experience in working with Linux Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) Experience supporting iOS & android mobile devices Experience with SAP ticket system and remote tools Additional Information: The candidate should have minimum 3 years of experience in Customer Technical Support. This position is based at our Hyderabad office. A 15 years full time education is required. Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Customer Technical Support Good to have skills : Windows Scripting, Linux/Unix Desktop Management Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage in proactive monitoring of systems, ensuring that all services are running optimally and addressing any potential disruptions before they impact users. Your role will also include documenting processes and contributing to continuous improvement initiatives, fostering a culture of excellence within the team. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Assist in the development and implementation of operational procedures to enhance service delivery. Engage in training and mentoring junior team members to build a knowledgeable team. Analyze and resolve technical user problems (No forwarding of problems) Ensure incident information is recorded completely as well as the resolution Handout and receive returned hardware (Mobile Phone, Laptop, Tablet, ...) incl. user support during device initialization / user training Presenting new hardware on different occasions to different user groups First level support of AV Hardware incl. troubleshooting, regular check-ups (incl. replacement in case of need) in conference rooms. Technology basis is Microsoft Teams Rooms, Teams Panels, connected peripherals and displays, control processors, digital audio processors, microphones, speakers and cameras from different vendors. Current hardware is mainly from vendors like LG, Newline, Crestron, Lenovo, Biamp, Jabra, Foohn and Huddly. Setup of new devices or returned device Ownership and responsibility of User satisfaction Representing Corporate IT to ensure a "one of a kind" user experience Support projects and initiatives Create and review statistical information Accountable for our local hardware management Professional & Technical Skills: Must To Have Skills: Proficiency in Customer Technical Support. Good To Have Skills: Experience with Windows Scripting, Linux/Unix Desktop Management. Strong problem-solving skills to address technical issues effectively. Ability to communicate technical information clearly to non-technical stakeholders. Experience with monitoring tools to ensure system performance and reliability.Experience in providing IT-Support (User Helpdesk – 1st & 2nd Level) Excellent Windows 11, MS-Office and other Microsoft products knowledge Experience in working with Linux Experience in working with and supporting end user devices (notebooks, tablets, Mac, iPad) Experience supporting iOS & android mobile devices Experience with SAP ticket system and remote tools Additional Information: The candidate should have minimum 3 years of experience in Customer Technical Support. This position is based at our Hyderabad office. A 15 years full time education is required. Excellent English language communication skills (Verbal and Written), additional language skills, German, French, Czech, would be beneficial Qualification 15 years full time education

About Zydus Wellness Zydus Wellness, an FMCG leader, develops, manufactures, and markets health and wellness products, integrating healthcare, skincare, and nutrition. Founded in 1988 with Sugar Free, India’s first zero-calorie sugar replacement, it now manages seven global brands, including Complan, Glucon-D, Everyuth, and Nutralite. The company serves over 50 million families and supports more than 90,000 dairy farmers and 2,000 MSMEs. With a focus on research, quality, and innovation, Zydus Wellness operates on core pillars of manufacturing integrity and supply chain efficiency. Headquartered in Ahmedabad and Mumbai, it runs four manufacturing facilities across India and eight co-packing facilities in India, Oman, and New Zealand. Listed on the Bombay and National Stock Exchanges, Zydus Wellness is led by Chairman Dr. Sharvil Patel and CEO Tarun Arora, serving customers in over 25 countries across three continents. Get to know our organization – Click on the below links 1. Company Website 2. Zydus Corporate Park Business Head - ISC Functional Reporting: National Sales Head Administrative Reporting: National Sales Head Location: Ahmedabad Role Purpose: The Business Head – ISC is responsible for leading, scaling, and optimizing Zydus Wellness's presence across the India Subcontinent (ISC) markets, including Bangladesh and Nepal with further expansion plans across emerging ISC markets. This leadership role will drive profitable growth by owning the P&L, shaping market-specific strategies, and ensuring effective execution across General Trade, Modern Trade, E-commerce, and B2B channels. Key Accountabilities/ Responsibilities: Financial: Own the P&L for ISC markets, driving topline growth, margin improvement, and EBITDA delivery. Lead accurate forecasting and budget control, ensure cost-effective market entries, and optimize pricing and product mix strategies to maximize net revenue and trade investment efficiency. Customer: Expand brand footprint across ISC geographies by improving awareness, reach, and market share. Strengthen partnerships across GT, MT and B2B channels. Process: Deploy agile GTM/RTM strategies to improve distribution and speed-to-market. Optimize supply chains and ensure regulatory compliance across markets. Standardize trade marketing for better ROI and activation impact. People: Build and retain high-performing, cross-country teams with strong local leadership pipelines. Key Deliverables: Drive sales, margin, and EBITDA across all ISC markets with strong forecasting and budget control. Lead strategic entry into new markets, strengthen GT, MT, B2B, and E-com channels. Grow brand awareness, distribution reach, and consumer loyalty through relevant SKUs and engagement. Implement agile GTM/RTM strategies, ensure supply chain efficiency, compliance, and impactful activations. Build high-performing teams, nurture local leadership. Key Interactions: Internal: Marketing, R&D, Finance, Supply Chain, HR, E-commerce & D2C External: Distributors, Retailers, Local Regulatory Authorities, Agencies Key Dimensions: India Subcontinent (ISC) markets including but not limited to Bangladesh and Nepal. Market expansion, brand building, operational efficiency, digital transformation, regulatory compliance, and talent development. Educational Qualifications : MBA Premier ‘B’ School Experience (Type & Nature) : 12+ years of overall work experience with proven P&L responsibility across geographies Functional Competencies : Strong P&L Management and Commercial Acumen Route-to-Market Strategy Expertise Brand Building in Multicultural Contexts Behavioral Competencies : Cross cultural leadership Strategic and entrepreneurial thinking Proactive, result oriented, owns the work, takes initiatives on his own Excellent communication skills – should be able to interact with multiple stakeholders Excellent analytical, problem solving and negotiation skills 1

Project Role : Service Delivery Operations Representati Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost efficiency. Implement process improvements to enhance operational efficiency. Collaborate with cross-functional teams to address service delivery challenges. Professional & Technical Skills: Must To Have Skills: Proficiency in Site Reliability Engineering. Strong understanding of IT operations and service delivery processes. Experience with incident management and problem resolution. Knowledge of cloud computing platforms and infrastructure. Hands-on experience with monitoring tools and automation technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Analyze and optimize service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Site Reliability Engineering. Strong understanding of IT operations and service delivery processes. Experience with incident management and problem resolution. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with cloud technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Collaborate with cross-functional teams to enhance service delivery. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT service delivery processes. Experience in managing service delivery operations. Knowledge of ITIL framework for service management. Hands-on experience in implementing service improvement initiatives. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: 1. Sales Strategy: •Developing and implementing a sales strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the sales and operations team. •Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. •Ensuring Customer Delight 3. Centre Performance Analysis: •Monitoring and analysing sales and operations performance data. •Implementing timely corrective actions and strategies to achieve high centre performance 4.Day-to-Day Operations: •Ensuring smooth functioning and efficiency in all aspects of the center's activities. 5. Budgeting and Financial Management: •Responsible for Centre Profitability Achieving fee collection goals 6. Company Policies & Directives: Ensuring strict adherence to company Processes, Policies and Directives 7. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. 8. Administration Ensuring Good governance and administration Roles and Responsibilities The Center Head is a key leadership position responsible for the overall success and performance of the assigned center. This role requires a combination of leadership, strategic thinking, and hands-on management skills to drive both sales growth and operational efficiency. This role requires an excellent track record in both sales and operations. The Centre Head is responsible for achieving sales targets & and ensuring the smooth day-to-day functioning of the centre. The key responsibilities associated with this role are as under: 1. Sales Strategy: •Developing and implementing a sales strategy aligned with the overall organizational goals. 2. Team Leadership: •Leading and managing the sales and operations team. •Providing guidance, coaching, and support to ensure the the team meets or exceeds targets. •Ensuring Customer Delight 3. Centre Performance Analysis: •Monitoring and analysing sales and operations performance data. •Implementing timely corrective actions and strategies to achieve high centre performance 4.Day-to-Day Operations: •Ensuring smooth functioning and efficiency in all aspects of the center's activities. 5. Budgeting and Financial Management: •Responsible for Centre Profitability Achieving fee collection goals 6. Company Policies & Directives: Ensuring strict adherence to company Processes, Policies and Directives 7. Quality Ensuring High-Quality delivery of Training & and meeting students' placement goals. 8. Administration Ensuring Good governance and administration

Position Purpose and Summary This role is responsible to lead the Area Retail team and achieve the targets for expansion, top line and profitability. The person is supposed to drive the objectives as defined by the brand while ensuring the highest levels of customer experience and service levels. Essential Duties and Responsibilities : Regional Retail Operations Management: Oversee and manage retail business operations across the assigned region, leading a team and ensuring seamless functioning of all stores. Drive sales, operational excellence, and achieve regional growth objectives. Team Leadership: Set performance goals for team members aligned with regional business plans. Guide, mentor, and develop the team to enhance efficiency and effectiveness. Budget and KPI Management: Develop and manage the regional budget, ensuring alignment with sales goals and KPIs. Monitor financial performance and initiate actions to achieve top-line and bottom-line targets. Franchise and Stakeholder Management: Build and maintain strong relationships with franchise partners and key stakeholders. Provide strategic support to improve performance and profitability across partnerships. Sales and Profitability Goals: Achieve sales and profitability targets through efficient retail operations and strategic initiatives. Ensure proper merchandise retention and compliance with company standards. Market Expansion and Development: Identify new store locations and negotiate contracts for expansion to enhance market presence. Implement strategies to improve showroom performance and maximize sales potential. Strategic Planning and Execution: Prepare and execute regional business, marketing, and advertising plans. Design incentive programs to drive desired behaviors and outcomes in retail outlets. Compliance and Quality Assurance: Ensure all products and services adhere to regulatory requirements and company quality standards. Operational Efficiency: Review and refine Standard Operating Procedures (SOPs) to improve operational efficiency. Collaborate with cross-functional teams to support operations for both new and existing stores. Performance Monitoring and Improvement: Regularly review store performance, identify gaps, and implement interventions to address challenges. Develop turnaround strategies for underperforming locations to optimize profitability. Critical Competencies for Success: People leadership Drive for impact Drive for deliverables Adept at stakeholder engagement Good understanding of numbers Person Profile Experience of working as a Regional Business Manager, preferably in the jewellery or retail industry while handling multiple cities/states. Experience of handling large format stores preferred. Specifically, the successful candidate should have:

Key Responsibilities: Order & Fulfillment Management Monitor and manage orders across marketplaces (Amazon, Flipkart) and Shopify (HumanHydro.com) Ensure timely order processing, packaging, and dispatch Coordinate with warehouse/fulfillment partners to resolve delays or exceptions MIS & Reporting Prepare and maintain daily, weekly, and monthly MIS reports on sales, returns, and performance Generate insights and summaries for leadership decision-making Track KPIs related to shipping times, returns, order accuracy, and fulfillment rates Logistics & Supply Chain Liaise with logistics partners to ensure smooth delivery operations Handle escalation management for delayed or failed deliveries Evaluate and onboard efficient logistics partners when needed Inventory Management Maintain accurate inventory levels across all platforms Perform periodic audits of stock and identify discrepancies Plan inventory reorders in coordination with production or vendors Operational Improvements Identify gaps in daily operations and implement automation/tools for efficiency Collaborate with customer support and marketing teams for order-related queries Work with accounts to reconcile marketplace payments and returns Requirements: Bachelors degree in Business, Operations, E-commerce, or related field 2–4 years experience in e-commerce operations, preferably in D2C or FMCG Proficient in Excel, Google Sheets, and marketplace seller portals Strong analytical, problem-solving, and communication skills Experience using tools like Unicommerce, Zoho Inventory, or similar platforms (preferred)

We are seeking an experienced Project Manager to lead projects that enhance the experience of our clients, partners, Customers and internal users. This proactive role is critical for driving new project launches at client locations and improving operational efficiencies at client sites. The ideal candidate will serve as the bridge between the Sales team, Onboarding team, and other cross-functional departments, ensuring a seamless transition from project initiation to execution. The role involves overseeing launches and mobilizations across India, with travel required based on business needs. This role requires a proactive leader who not only anticipates challenges but actively drives solutions from inception to completion. The ideal candidate must have: A Strong Customer Focus: A deep commitment to understanding and addressing client needs, ensuring that every project aligns with our clients expectations and delivers a superior experience. Excellent Problem-Solving Abilities: A knack for analysing complex issues, quickly identifying root causes, and devising innovative, datadriven solutions that enhance operational efficiency and customer satisfaction. An Unwavering Eye for Detail: Precision and care in every aspect of project management, ensuring that nothing is overlookedfrom strategic planning to final executionthus maintaining the highest standards of quality. Outstanding Organizational Skills: The capacity to juggle multiple tasks simultaneously while prioritizing effectively in a fast-paced, dynamic environment. This includes managing deadlines, coordinating with cross-functional teams, and ensuring that each component of a project is executed flawlessly. To Summarize, the role demands a leader who is both strategic and hands-on, combining meticulous attention to detail with the ability to manage a broad array of responsibilities without compromising on quality or customer service. Key Responsibilities: Project lead Launch & Mobilizations Onboarding - Offboarding: The role requires to manage the Launches and mobilizations across India and will require to travel as per the business requirement. Lead and own end to end accountability of successful delivery for all Launches and mobilization projects, as assigned including undermentioned various business requirements. A) New Food court / TechPark / Institutions. B) New Corporate Services Food Trials C) Existing Corporate New Outlet additions / Vendor Transitions D) Off-Boarding of FC -Corporate Vendor Partner Manage all Projects from Inception to Execution by developing comprehensive detailed oriented project plans with clear milestones, timelines, and resource allocation. Act as a liaison between Corporates, Vendor partners, Sales, Onboarding, and other interdepartmental teams to ensure alignment and seamless execution. Follow the SOP and all Processes outlined by CoE for project plan that outlines complete Scope of Project management including Site visits, getting HSE do a preliminary survey, submission of gap reports, Coordination for Capex, Opex, IT assets, and Branding at client location. Take detailed on the Sales Commitments to corporates and plan Project such that they are aligned with Onboarding requirements and delivers a seamless services experience at launch. Implement and monitor project management best practices, ensuring error-free setups through detailed reviews and enforce robust maker-checker. Provide regular status updates, maintain clear documentation, and effectively communicate project progress to stakeholders. Ensure projects deliver a superior client experience by understanding and addressing customer needs throughout the project lifecycle. Coordination with All At end of every project conduct an CSAT survey, and derive learnings from the projects to put to use in upcoming Projects. Project management of CoE Driven other Projects: The Project Manager role also spans on select projects driven by CoE that targets to bring efficiency at work for all Internal teams leading to enhanced CSAT of Client, End users, vendor partners and internal teams. The CoE Projects includes including undermentioned various business enhancement projects. A) Tech Adoption of developed tech features for operations B) Learning and Development of Operations Team for the use of the features. C) Site Visits and Audits for review of Process gaps and enhancement identification D) Identification of New Features required to be built E) Participate in any ad hoc projects planned by CoE Self-Learning and development of all Internal processes including the Onboarding process that will Help mitigate requirement changes immediately if required during a launch Project. This summarizes the core responsibilities, emphasizing leadership, precision, and effective coordination to drive project success. Required Qualifications and Skills: Bachelors degree in Hospitality, or Business Administration. Skilled in data management with advanced computer applications skills in Xls and Power point Presentation. Proven experience in project management, with a track record of successfully leading client-focused initiatives. Strong customer focus with excellent problem-solving abilities, Excellent organizational and communication skills. Exceptional attention to detail and the ability to manage multiple tasks simultaneously. Self-Starter, Ability to work with Minimal Supervision effectively in a fast-paced, cross-functional environment.

Roles & Responsibilities : Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting operations as well as conducting regular performance appraisals. Managing internal and external stakeholder relations and SLAs. Planning, evaluating, and optimizing operations to be efficient and cost-effective. Ensuring products and services comply with the SLAs, regulatory standards and quality standards. Ensuring company standards and procedures are followed. Preparing and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances. Dealing with escalated customer issues, incident reports, and legal actions. Prerequisites : Bachelor's degree in business administration, management, or a similar field preferred. 4+ years of management and leadership experience in relevant industry. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office, with CRM systems, and project management tools. Excellent leadership and decision-making skills. Ability to multitask and work efficiently under pressure. Strong analytical and problem-solving skills.