48 Operational Control Jobs - Page 2

About the Role: OSTTRA India The Team: MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation. The Impact: Together, we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What's in it for you: We are looking for self-driven individuals with 5-8 years of experience in problem solving and analytical skills to fill a position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV's suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA's Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution Respond to client requests by providing detailed analysis and feedback Work closely with internal teams for system enhancements. Process reports (user list / Trade) as requested by clients Participate in internal / external training needs. Educate clients on upcoming changes. Other ad hoc projects as they arise Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms. Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades. Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well. What We're Looking For: Education and experience University graduate preferred Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus Commercial awareness Ability to work in fast paced environment with client orientation Personal competencies Personal impact Very strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Communication Excellent interpersonal, written and verbal communication skills Teamwork Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

About the Role: OSTTRA India The Team: MarkitSERV provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity and foreign exchange derivatives. MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets. MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities. They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation. The Impact: Together , we build, support, protect and manage high-performance, resilient platforms that process more than 100 million messages a day. Our services are vital to automated trade processing around the globe, managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets. What's in it for you: We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV's suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally. Responsibilities: Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA's Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution Respond to client requests by providing detailed analysis and feedback Work closely with internal teams for system enhancements. Process reports (user list / Trade) as requested by clients Participate in internal / external training needs. Educate clients on upcoming changes. Other ad hoc projects as they arise Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms. Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades. Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product. Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well. What We're Looking For: Education and experience University graduate preferred Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus Commercial awareness Ability to work in fast paced environment with client orientation Personal competencies Personal impact Very strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Communication Excellent interpersonal, written and verbal communication skills Teamwork Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients About Company Statement: OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies. OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities. About OSTTRA OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)

What this job involves: Overall, Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedback within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology rollouts, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 1 years in the facility management industry/hospitality industry Bachelor's degree in hospitality management would be preferred. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

The Finance & Accounting Management position at Aloft Bengaluru Outer Ring Road involves supporting the day-to-day execution of general ledger processes. You will assist clients in understanding these processes, performing accounting functions such as account balancing, ledger reconciliation, reporting, and resolving discrepancies. Your responsibilities will include coordinating and implementing accounting projects, conducting Accounting SOP audits, complying with fraud and collection laws, generating accurate reports, and analyzing information to solve problems effectively. To qualify for this role, you should hold a 4-year bachelor's degree in Finance and Accounting or a related major. If you have a 2-year degree in the same field, you must have at least 1 year of experience in finance and accounting or a related professional area. You will be expected to manage work, projects, and policies by coordinating accounting tasks, submitting reports on time, documenting profits and losses accurately, and ensuring compliance with tax regulations. Additionally, you will demonstrate and apply accounting knowledge by staying updated on relevant issues, systems, and processes, using computer systems proficiently, and making informed decisions based on laws and regulations. In this role, you will also be responsible for providing information to supervisors and co-workers, demonstrating personal integrity, utilizing effective listening skills, managing time efficiently, and presenting ideas clearly and concisely. You will be part of a diverse and inclusive workforce at Marriott International, where non-discrimination is practiced based on protected characteristics such as disability and veteran status. Aloft Hotels values connecting with guests and providing them with a unique experience in a modern and vibrant environment. If you are a confident individual who enjoys building connections with others, Aloft Hotels offers a dynamic work environment within the Marriott International brand where you can grow both personally and professionally.,

As a Senior Manager Finance at a fast-growing QSR brand, you will play a vital role in leading the finance and accounts function at the corporate level. Your strategic responsibilities will involve partnering closely with CXOs to support aggressive domestic expansion and readiness for international markets. The ideal candidate for this position will possess a combination of financial leadership, operational control, and the ability to thrive in a scaling, entrepreneurial environment. Your key responsibilities will include developing long-term financial plans, funding strategies, and capital allocation to support outlet rollouts and new market entry. You will oversee accounting, FP&A, tax, treasury, audit, and compliance functions to ensure accurate reporting and timely closures. In addition, you will be responsible for driving budgeting cycles, conducting variance analysis, and tracking KPIs for topline, EBITDA, and store-level performance. Delivering monthly/quarterly business reviews, board presentations, and decision-support analyses for CXOs will also be a crucial aspect of your role. Furthermore, you will lead margin improvement and cost control initiatives, provide pricing guidance, and engage in supplier negotiations to enhance cost and profitability management. Establishing robust internal controls, managing statutory compliance, and ensuring financial discipline across operations will be essential for governance and risk management. Building and mentoring a high-performing finance team and supporting strategic projects such as new market evaluations and financial due diligence for expansion plans will also fall within your purview. To excel in this role, you should possess a strategic mindset with strong financial acumen and operational control. Effective stakeholder communication skills, experience in board and investor interactions, deep expertise in FP&A, audits, MIS, and compliance, as well as strong analytical and decision-making abilities are crucial. Leadership experience in scaling finance teams and driving business outcomes will be highly valued. The preferred background for this position includes at least 8 years of experience in QSR, retail, hospitality, or FMCG environments with multi-outlet operations. A CA qualification is preferred, although candidates with an MBA in Finance and a strong accounting base will also be considered. Experience in scaling finance operations and exposure to international markets, especially the UK, will be considered an added advantage.,

Are you seeking an exciting opportunity to lead a business and be part of a startup from its inception We are currently looking for a dynamic individual to join us as the Head of Operations and Business Development for a recruitment and staffing company based in Hyderabad. As a strategic and entrepreneurial leader, you will have the chance to take charge of all operational aspects, invest in the business, and reap the rewards of its success. In this role, you will be responsible for relaunching the recruitment and staffing operations, overseeing client acquisition, team building, and service delivery. You will have full autonomy in decision-making and operations, with the original founder serving as a passive advisor with a minority stake in the business. As the Head of Operations and Business Development, you will have the unique opportunity to: - Build and manage the company from the ground up - Receive a 10% share in net profits - Make a refundable investment of 25 lakhs to support operations (protected by a legal agreement) - Enjoy complete operational freedom and support from the founder Key Responsibilities: - Lead the relaunch of recruitment and staffing operations - Acquire and nurture client relationships, catering to corporate and startup hiring needs - Recruit and manage a team of recruiters or sourcing partners - Establish efficient systems, workflows, and delivery processes - Monitor business profitability, growth, and overall performance To excel in this role, you should possess: - 4-10 years of experience in recruitment, staffing, or HR consulting - Demonstrated ability in generating and managing B2B clients - Strong operational expertise and delivery in the recruitment sector - An entrepreneurial mindset with a willingness to invest and commit long-term - Residency in Hyderabad or willingness to relocate If you are interested in this partnership opportunity and are ready to collaborate on building something impactful and enduring, we invite you to apply and embark on this exciting journey with us.,

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

USEReady helps businesses to be self-reliant on data. Growing over 3000% since inception, USEReady achieved #113 rank in Inc 500 2015 and honoured top 100 companies in North America 2015 by Red Herring. USEReady is built on strong entrepreneurial spirit with unprecedented opportunities for career growth. At USEReady, we believe in achieving career growth while improving our individual competencies. If you desire to be part of a team that believes in mutual success and inspiration, you are welcome to apply. USEReady is a data and analytics firm that provides the strategies, tools, capability, and capacity that businesses need to turn their data into a competitive advantage. USEReady partners with cloud and data ecosystem leaders like Tableau, Salesforce, Snowflake and Amazon Web Services, and has been named Tableau partner of the year multiple times. We have been nominated and won several awards along this journey. Check us out at www.useready.com Role Overview: We are seeking a seasoned Delivery Manager with 20+ years of experience in IT services and at least a decade leading enterprise-scale data and analytics initiatives. The ideal candidate has a proven track record of managing large, distributed teams across Data Engineering, Data Science, BI/Analytics, Cloud, and DevOps, and delivering complex programs with strategic client engagement. This is a leadership role requiring strong operational control, client relationship management, and a deep understanding of the data ecosystem. Key Responsibilities: Lead delivery across a portfolio of large-scale, multi-stream data projects with global clients. Serve as a strategic advisor to CXOs and senior stakeholders, aligning data programs with business objectives. Oversee project governance, execution frameworks, delivery health, and budget adherence. Manage and mentor delivery leads, architects, and senior technical staff across geographies. Collaborate with cross-functional teams to ensure seamless delivery: Data Engineering, BI, AI/ML, Cloud, and DevOps. Drive continuous improvement, innovation, and operational excellence across delivery operations. Support pre-sales, RFPs, and account growth in collaboration with sales and solutioning teams. Mitigate delivery risks, resolve escalations, and ensure client satisfaction at all levels. Required Experience: 15+ years of experience in IT services with at least 10+ years in delivery leadership roles. Any domain expertise in major industry verticals like Finance, Healthcare, Manufacturing, Oil Gas, will be a huge plus. Proven expertise managing end-to-end delivery of complex data and analytics programs. Strong understanding of: Data Engineering (ETL/ELT, Data Lakes/Warehouses, DataOps) Data Science & AI/ML (model development and operationalization) BI/Visualization (Power BI, Tableau, Looker) Cloud & DevOps (AWS, Azure, GCP, IaC, CI/CD pipelines) Experience with global delivery models, distributed agile teams, and enterprise transformation. Excellent communication, negotiation, and stakeholder management skills. PMP, SAFe, ITIL, or other delivery/process certifications preferred. Preferred Qualifications: Executive presence with experience reporting to or working with senior client leadership (CIOs, CDOs, CTOs). Strong business acumen with an ability to connect data initiatives to measurable business value. What We Offer: Leadership role in a rapidly growing, innovation-driven analytics company. Opportunity to lead strategic programs for global enterprise clients. Competitive compensation, executive perks, and performance incentives. Culture of empowerment, collaboration, and continuous learning.

Must have Experience as UK BOOKKEEPING. Job description of Account Finalization:- Managed the accuracy and timely processing of quarterly VAT Returns of UK client companies Managed the accuracy and timely processing of quarterly VAT Returns of UK clients companies. Created and maintained a record of total sales and VAT collected, plus a record of total purchases and VAT paid Created and maintained all records of Sales, Purchases, and Expenses and recorded them in their respective accounting heads. Recorded and maintained Sales, Payrolls, and Revenues of Business Clients. Prepared Vat reports of UK companies quarterly and communicate with clients to file them in a timely manner. Recorded Bills, Invoices and review them for VAT collected and VAT paid. Maintained general ledger accounts by creating journal entries, reconciling accounts receivable, preparing monthly accruals, and analyzing and reconciling accounts payable ledgers. Adhered to financial procedures & finalization of accounts as per statutory requirements and financial & operational controls to improve the P&L scenario. Performing categorization & executing reconciliations of bank transactions on weekly & monthly basis. Preparing invoices and raising bills on monthly basis and Writing emails for month-end queries and resolving through emails. Facilitating payroll coordination, month-end close works, financial reporting, general ledger management, account payable/receivable processing, and meeting daily team quality requirements. Reviewing day-to-day processing of Accounts Payable & Receivable Transactions to ensure that organizational finances were maintained in an effective, up-to-date, and accurate manner. Reconciling accounts, creating, documenting, and posting complex journal entries; recording various intercompany transactions and cost allocations.

Location:- Gurgaon, Noida, Alwar, Baroda, and Jaipur Permanent Work from home 5 Days Working UK Shift BOOKKEEPING: JD- Managed the accuracy and timely processing of quarterly VAT Returns of UK clients companies Managed the accuracy and timely processing of quarterly VAT Returns of the UK clients companies. Created and maintained a record of total sales and VAT collected, plus a record of total purchases and VAT paid Created and maintained all records of Sales, Purchases, and Expenses and recorded them in their respective accounting heads. Recorded and maintained Sales, Payrolls, and Revenues of Business Clients. Prepared Vat reports of UK companies quarterly and communicate with clients to file them in a timely manner. Record Bills, Invoices and review them for VAT collected and VAT paid. Maintained general ledger accounts by creating journal entries, reconciling accounts receivable, preparing monthly accruals, and analyzing and reconciling accounts payable ledgers. Adhered to financial procedures & finalization of accounts as per statutory requirements and financial & operational controls to improve the P&L scenario. Performing categorization & executing reconciliations of bank transactions on weekly & monthly basis. Preparing invoices and raising bills on a monthly basis and Writing emails for month-end queries and resolving through emails. Facilitating payroll coordination, month-end close works, financial reporting, and general ledger management accounts payable/receivable processing and meeting daily team quality requirements. Reviewing day-to-day processing of Accounts Payable & Receivable Transactions to ensure that organizational finances were maintained in an effective, up-to-date, and accurate manner.

Reporting to the ISPL Head of DEC Process & Control this role is in charge of the Control framework, definition and oversight of the local processes. Acting as a key SME for DEC and LD OPS in India, the incumbent will have to ensure that a robust, efficient and compliant processes are in place across all functional domains and aligned with other regions. Responsibilities Direct Responsibilities The role is critical and highly visible within DEC Operations, covering 3 main areas for India : 1. Platform monitoring and coordination: Monitor and analyze KPIs and metrics to identify deviations / risks Structure India Ops daily calls (Ops teams Mgt) covering main Ops risk topics, main productions highlights, clients issues & complaints, complex or specific events Identify corrective actions when required and follow up of their implementation, post mortem management conduct regular or specific controls and ensure process consistency end to end. Coordinate Operational topics with Finance, OPC, ORC, Risk, legal, Regulatory teams, Compliance, Auditors Structure Ops specific committee with the business and participate to various business committee Coordinate Ops contributions to Crisis Committees Coordinate major incidents management having impacts on the overall process architecture and define / monitor related action plans Contribute to and monitor audit reports (ISAE / IG / Regulatory). P&L reporting management 2. Critical process Management & Control Control critical processes, ensure a proper training is delivered to the staff on these processes Run critical processes as second level of validation Assess risks of BAU on these tasks evolutions Control various critical reporting accuracy Resiliency and adherence to FTS model - Prepare, execute and monitor the plan to rotate critical activities between ISPL and Lisbon to enable continuity of knowledge and operational readiness in unforeseen crisis situation. 3. Ops Process & continuous enhancement Define / Challenge Ops processes and related procedures in coordination with other DEC Ops teams and ensure maintenance Define and ensure maintenance of Ops BCP, ERS, RCSA, GCL and processes split between various production centers Ensure that a proper Oversight of data quality and consistency is in place Monitor, improve & reduce manual processes (continuous efficiency review including digital initiatives) Define KPIs and metrics & harmonize across production center. Improve Ops activity dashboards. STP rate, review and fail justification, action plan definition (miss booking, process change, client instruction review, methodology review) Run the Bank dimension Lead: interact with IT teams, Leader of the IT Run the Bank roadmap, to ensure continuity of transversal analysis of Run the Bank topics (including regulatory evolution). Ensure the testing & sign off of it Interact with Change and Design to ensure Change The Bank initiatives are implemented taking into account all the platform constraints and requirements Minimum Required Qualifications Bachelor degree 15-20 years of experience in DEC and LD operations (across, Clearing, Trade support, reconciliation - trade, positions, cash, market fee, Brokerage, Cash and collateral) with specific focus on Risk and Control Experience in managing large teams across locations Good understanding of regulatory topics impacting DEC Experience interacting with outside parties, clients and various lines of business seeking solutions for enhancing control environments Preferred Qualifications: experience in client services, solutions, or relationship building and management Project management experience specific to establishing best practices, process improvements, and implementation of operational controls Technical & Behavioral Competencies Strong Communication skills required for an effective liaison with counterparties and internal stakeholders to the reconciliation process. (Middle offices, marketers, traders, credit, compliance and legal) Take Accountability and Ownership, Having good control and analytical mindset In depth practical and theoretical understanding of DEC and LD lifecycle Good knowledge of Exchange Traded derivative products /ETD Clearing. Experience of the commodity exchanges and CCPs platforms Flexibility to accommodate business requirements and working hours. Ability to use Excel at an intermediate level - essential Excellent numerical and analytical skills - essential High attention to detail and quality focused Be comfortable with escalation and managing issues as they arise Forward thinking and proactive with the ability to question process Ability to work under pressure Specific Qualifications (if required) Bachelors degree from a college or university Strong Communication skills and client focus oriented Fundamental understanding of clearing /Futures & Options markets. Knowledge of all Microsoft Office applications (Excel, Word, PowerPoint, Access) Skills Referential Behavioural Skills : (Please select up to 4 skills) Attention to detail / rigor Organizational skills Personal Impact / Ability to influence Critical thinking Transversal Skills: (Please select up to 5 skills) Ability to understand, explain and support change Analytical Ability Ability to develop and leverage networks Ability to understand, explain and support change Choose an item. Education Level: Bachelor Degree or equivalent Experience Level 15-20 years

This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time, while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Commitment to deliver the best level of service every time through obsessive level of attention detail Ensures resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Clients Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry An added benefit would be a Bachelors degree in facilities management, building, business or other related field; however, this is not a must. Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employees Single Point of Contact of employees Respond and close all feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines of the area allocated Have periodic connects with all point of contact of different business to understand their perspective of service Execute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant Manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Support in client specific initiatives such technology roll-outs, benchmarking, best practices etc. Welcoming guests in a friendly and professional way. Addressing and escalating customer complaints. Providing information about varieties of food available, programs and other services. Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and speciality. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

Overall Role This position is in its nature proactive and focused on the detail, to ensure workplace services are delivered to an agreed consistent standard to enable Occupant and Guest Experience based on requirements works every time , while maintaining safe working practices throughout all we do. The role actively ensures the day to day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs. Importantly alignment must prevail with the Workplace Experience team to ensure service delivery to the ultimate target of creating Customer Delight, with agility of mind, and so service provision, to maintain this alignment. Transforming to the Workplace Team of the future Establish direct relationship with the employeesSingle Point of Contact of employees Respond and close all feedbacks within defined SLAShares observations regarding any misalignment to defined guidelines of the area allocatedHave periodic connects with all point of contactof different business to understand their perspective of serviceExecute employee engagement events & Participate in promotions in line with client expectations Report any concerns or patterns in employee feedback periodically to Assistant ManagerActively encourage an environment that supports teamwork, co-operation, performance excellence and personal successSupport in client specific initiatives such technology roll-outs, benchmarking, best practices etc.Welcoming guests in a friendly and professional way.Addressing and escalating customer complaints.Providing information about varieties of food available, programs and other services.Take daily customer feedback & Maintain good POY score. Making people aware about new food program and offers and specialty. Always maintain grooming standards set by the organization Operations Management Functional operational control to deliver excellence every time Implement service tasks, procedures and policies and measure performance Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Provide comprehensive workplace management for the office premises Implement and manage the change control process Resolve user's complaints and concerns with solutions and follow up Be able to resolve problems or improve operations Implementation of service task, procedures and policies Prepare risk assessments for self-delivery Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations Report building incident following with set escalation channels with measures and solutions Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs Work with all related parties on timely delivery of all services Ensuring up to date information on Client s Property Services SharePoint When necessary raise risks to Workplace Experience Site Lead for further investigation Continuous Improvement implementation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace Sound like you To apply you need to have: Ideal Experience Excellent verbal and written communication skills A minimum of 3 years in the facility management industry/hospitality industry Other Personal Characteristics Detail focused and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo

OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. Ideal Experience Bachelor s degree/ Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written. MAJOR RESPONSIBILITIES Establish direct relationship with the employees working from the office Single Point of Contact of employees working from office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all point of contact of different business to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality - hotel & aviation Industry / Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviors') Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

About the Role: Responsible for overseeing product development and daily operations in the plant. The role requires excellent organizational and coordination skills. Key Responsibilities: - Lead and support product development and scale-up activities - Plan, manage, and monitor daily plant operations - Ensure timely production, documentation, and reporting - Coordinate with plant heads, QA/QC, supply chain, etc. - Ensure regulatory and GMP compliance Qualifications & Skills: - B.Pharm / M.Pharm / B.Sc / M.Sc or equivalent degree - 23 years of experience in chemical or pharma manufacturing - Strong knowledge of plant operations and GMP - Excellent communication and leadership skills Application Process: Interested candidates can send their resume, current CTC, and expected CTC to omshrilabs.hr@gmail.com Email Subject Format: Role: Plant cum R&D Shift Executive | Name: [Your Name] | Experience: [Years]” Only shortlisted candidates will be contacted. This is a full-time, on-site position based in Kota, Rajasthan. Immediate joiners preferred.

About The Role : Client Leading life insurer RoleResponsible for: - Creating high-growth and dynamic Operations strategy (Ops, UW, claims, Persistency, renewals etc). - Leading customer experience. - Ensuring strong operational controls and reporting procedures. - Operating efficiency & effectiveness. - Spearheading Customer Centricity and co-owning Digital Transformation agenda. Requisites"Life insurance exp is a must" - Master's degree in Operations or Systems Mgmt. from a reputed technology or management institute. - Certification in Process / Quality domains such as ISO, 6 sigma as well as IT domains such as Information Security & Networking solutions would be desirable. - At least 15 yrs totally, of which 5 yrs. in a Life Insurance Company across domains like Operations, Underwriting, Claims & IT. - 5 yrs leading any of the aforesaid functions in a large Life Insurance company with multiple distribution channels. Apply Save Save Pro Insights

Role Description Risk & Control helps Corporate Bank (CB) Operations proactively manage the right risks and build and sustain efficient controls. Embedded in this function are senior Quality Assurance Lead Reviewers responsible to lead and implement a quality assurance (QA) program for high-risk manual processes across Corporate Bank Operations. Activities include performing review of the manual processes versus the QA framework, identifying exceptions and areas of remediation, and reporting of results to senior management. Additionally, the role will be heavily interacting with respective coverage areas and reporting and advising on proper control functions, process enhancements, policy/procedure revisions, and training needs. What well offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Lead and conduct QA reviews of complex high risk manual processes performed by various Corporate Banks Operations units across businesses and locations Utilize quantitative and qualitative methods to measure quality and outcomes resulting from the QA review Provide consolidated management information of QA reviews within their coverage areas to ExCo, Senior Management, and other key stakeholders Prepare and submit summaries of QA reviews and report to the business units and other stakeholders Identify and monitor through resolution any exceptions and self-identified issues (SIIs) from QA reviews Maintain documentation relating to the review and test results, and storing them in a centralized repository Assist in the development of standard templates and Key Operating Procedures (KOPs) for the Technology and Operations units Conduct periodic assessments to evaluate effectiveness and efficiency of implemented process controls Support Operations teams in identifying process improvement opportunities Effectively manage and lead a team of reviewers Review and challenge the remediation and closure of complex audit issues and SIIs Your skills and experience The role requires the VP to have significant experience in leading and conducting QA reviews as follows: Solid understanding of QA principles Experience in running effective QA reviews Ability to remain objective and to independently assess processes in CB operational areas Maintain an effective working relationship with the various CB Ops teams Inquisitive and probing approach to problem solving and general assessment Strong analytical skills, high attention to detail, solid organizational and interpersonal skills Ability to communicate effectively to senior management and other key stakeholders Strong ability to interact with, collaborate, communicate and influence individuals at all levels Effective problem solving and decision making capability Experience operating in a complex, global business Excellent written, oral, and presentation skills Profound knowledge and experience of various Operational and IT environments Ability to work in fast paced environment Open minded, able to share information, transfer knowledge and expertise to team members Keeps pace with technical/operational innovation & maintains understanding of the COO processes Proficient with MS Office programs (Excel, PowerPoint, Project, etc.) How we’ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present. Ideal Experience Bachelor s degree/ Degree in Hotel Management, business or other related field; Experience of 1 - 3 years in hospitality - hotel & aviation Industry / Coworking spaces Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Proficient in MS Office suite Excellent communication verbal and written. MAJOR RESPONSIBILITIES Establish direct relationship with the employees working from the office Single Point of Contact of employees working from office for issues resolution & workspace change within the premises Respond and close all service tickets and feedbacks within defined SLA Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams) Have periodic connects with all point of contact of different business to understand their perspective of service Plan and execute employee engagement events in line with client expectations Consolidate feedback to management team regularly for ongoing improvement implementation Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

ROLE AND RESPONSIBILITIES OVERALL ROLE This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace. This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present. The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours. A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients. MAJOR RESPONSIBILITIES Transforming to the Workspace Team of the future Creates Occupant Delight Has a natural hospitality-orientated communications acumen Embedded Go To trusted Workspace partner fostering all-level relationships Understands business traits/ cadence/ needs Deep Workspace & Surrounding area knowledge Shares observations regarding any misalignment to nudge behaviours (incl. data from Workspace Delivery team) Single Point of Contact for issues resolution & Workspace change within the premises Problem solves & Resets space on the fly Acts as basic counsel regarding space needs/options as per Workspace Standards Be part of a highly proactive, responsive, dynamic and agile team Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Escalate facilities issues to management team when necessary Consolidate feedback to management team regularly for ongoing improvement implementation Participate in ad-hoc projects when required Client/Stakeholder Management Assist workspace experience manager in Pro-actively developing and managing Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Actively recover feedback from the end user Report any concerns or patterns in employee feedback periodically to workspace experience manager Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management Must be customer focused and be proactive in establishing customer relationships Responsible and accountable for all service request Ensure service deliverables are met with SLA and KPI Periodically review all reports and feedback to identify trends and bring changes Respond and close all service tickets and feedbacks within defined SLA Plan and execute employee engagement events in line with client expectations Communicate with users by consolidating feedback to ensure expectations are achieved Escalate facilities issues to management team when necessary Have periodic connects with all point of contact of different business to understand their perspective of service Work with all related parties on timely delivery of all services To undertake continuous floor inspections ensure cleanliness and maintenance is correct Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests Continuous Improvement implementation Conduct data analysis report when necessary Ensure the delivery of all operational requirements as per the client scope of works across site Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Oversee office premises and delivery of hospitality services for users Participate in ad-hoc projects when required CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA Ideal Experience Experience of 8 + years in hospitality - hotel & aviation Industry / Coworking spaces Proven ability to initiate and follow with improvement initiatives, create opportunities for efficiencies and process amendments Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements Strong analytical, organization and administration skills Proficient in MS Office suite An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field; Excellent communication verbal and written. Experience of leading a young millennial team Critical Competencies for Success (with corresponding I am JLL behaviors') Client Focus & Relationship Management - I Value my Customers Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership - I am a Team Player Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills - I am Proactive Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking - I am Innovative Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions Other Personal Characteristics Natural communicator who enjoys engaging at all levels Creative mindset Self-motivated and confident Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures

We are seeking a meticulous and driven Business Process Analyst to join our dynamic team. You will be a critical member of our new Operational Excellence Team under the Business Operations organization. You will work closely with cross functional teams to understand, analyze, and document processes ensuring our operating rhythm is optimized for performance and scalability. This is a pivotal role in enhancing our operational efficiency and maintaining our data integrity.Responsibilities: Analysis: Analyze to understand business processes, interdependencies, bottlenecks, and tools used to identify areas of improvement. Process Documentation: Create accurate documentation of business processes, retrieve and aggregate data from multiple sources, compiling it into a digestible and actionable format streamline workflows and reduce redundancies. Stakeholder Collaboration: Engage business stakeholders in constructive dialogues to convert business problems into logic problems that can be solved with data, effective communication, and visualizations. Knowledge Management: Maintain an organized repository for documentation and establish process for updating standard operating procedures (SOPs), guidance documents and business policies as directed, to ensure effective and accurate integration of individual processes into the end-to-end operating rhythm. Support and Implementation: Provide business process training and create/update supporting content and training materials (e.g., communications, Guidelines, FAQs, presentations, etc.) on new processes and tools. Qualifications: Undergraduate BA/BS degree in business, finance, management, or similar field 2-3 years of operational control, business process and/or business analysis experience with strong analytical and critical thinking skills Ability to interact comfortably with various levels of management and articulate issues clearly and succinctly Self-starter and team player with ability to meet tight deadlines and balance competing priorities. Highly organized and proficient in process mapping and documentation tools (e.g. Vizio, Lucidchart) What We Offer: Tuition reimbursement higher education: Masters degree, advanced certifications Retirement savings plan with company match Professional development opportunities for analytics expertise and BI tool mastery Multiple career pathways into strategic analytical leadership at Quickbase A dynamic and collaborative work environment. The chance to work on impactful projects that drive business success.

Job Title: Zonal Head - Sales & Marketing Job Overview: As the Zonal Head - Sales & Marketing, you will be responsible for driving business growth, brand expansion, and revenue generation. You will play a crucial role in developing and executing strategic sales and marketing initiatives to enhance market presence, customer engagement, and overall profitability. Required Experience: Candidate must have handled a minimum of 3 states, and 2 years in the plumbing industry, Key Responsibilities: Strategic Sales & Marketing Leadership Develop and implement comprehensive sales and marketing strategies to achieve company objectives. Drive brand awareness, customer acquisition, and retention initiatives in the Assigned States. Analyze market trends, consumer behavior, and competitive landscapes to identify opportunities and challenges. Ensure consistent brand positioning and maintain quality standards across all marketing channels. Business Development & Revenue Growth Lead and expand the business for PTMT Taps, Faucets, Valves & Accessories, PPR, PE-RT, MDPE Pipes & respective Fittings , and future product launches. Formulate and implement new product identification, strategic planning, and product promotion strategies. Set and achieve monthly, quarterly, and annual sales targets to drive business growth on their designated states. Expand the distribution network and strengthen channel development . Monitor and enhance profitability, cost efficiency, and business performance . Team Management & Performance Optimization Lead, mentor, and motivate the sales and marketing team to achieve high performance. Conduct regular team meetings, market visits, and follow-ups to ensure smooth execution of strategies. Foster a culture of innovation, collaboration, and continuous improvement within the marketing team. Develop project marketing initiatives across all designated areas/states. Operational & Financial Management Efficiently plan and manage budgets to optimize marketing expenditure. Ensure strict adherence to the companys business policies and credit policies . Oversee and ensure timely payment collections from clients and channel partners. Establish and monitor Key Performance Indicators (KPIs) to measure the effectiveness of sales and marketing initiatives. Target Expectations: Achieve a sales target per quarter assigned by the Management as per company objectives. Contribute to the companys 25-30% annual growth rate through effective sales and marketing execution. Expand market penetration through regular market visits, networking, and new business development .