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1 - 5 years
2 - 3 Lacs
Mumbai
Work from Office
Job Title - Executive Service Operations (Escalations) Location - Marol, Andheri East (Mumbai) Overall Purpose of the Role Handling end-to-end escalation/ queries pertaining to products and process of the company Identifying, analyzing, and initiating the escalation resolution Coordinating with the respective team for resolution Reviewing the root cause of escalation for improving the escalation procedures Coordinate with customer/ sales team / client on calls and mails. Areas of Responsibility Operations Escalations Escalation handling and management Daily follow up with respective teams for resolution Qualification & Experience Required Graduate or Equivalent. Experience of 1-2 years in customer service, Service Coordinator/Executive is desirable. Skills Required Actioning complaints/ queries Use CRM system to compile and track performance at team and individual level Must be able to utilize computer terminal and navigate through multiple systems to input and retrieve information Fluency English Identify training need Interested can share CV on given id sangeeta.rajput@techguard.in
Posted 1 month ago
7 - 12 years
2 - 2 Lacs
Navi Mumbai
Work from Office
Job Responsibilities of Chemical Plant Operator (AOCP): Operate and monitor reactor equipment and associated systems to ensure optimal performance. Control chemical reactions according to set parameters and operating procedures. Perform routine inspections and maintenance of reactors and related equipment. Record and log operational data. Respond to operational issues and emergencies by implementing appropriate corrective actions. Adhere to safety protocols and regulatory compliance standards to maintain a safe working environment. Qualifications and Skills: ITI certification in Attendant Operator Chemical Plant (AOCP) or equivalent. Strong understanding of chemical processes and reactor operations. Ability to work in a team-oriented environment and communicate effectively with team members. Basic knowledge of safety regulations and operational standards in chemical processing. Analytical skills to troubleshoot and resolve operational issues. Attention to detail and a commitment to maintaining high standards of safety and quality. Applicants residing around Thane, Navi Mumbai, Mulund / Bhandup / Ghatkopar preferred.
Posted 1 month ago
1 - 3 years
3 - 4 Lacs
Navi Mumbai
Work from Office
Skill required: Order to Cash - Billing Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The incumbent should have good knowledge of AR Billing lifecycle and will be responsible for Maintain Customer master data for the new and existing customers Preparing and sending out invoices Ensure timely completion of work allocations related to Billing Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls. He/she must have worked in Billing for an international client, a BPO organization. Actively participating in client calls and providing required resolution/inputs to leads. Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue. What are we looking for? Qualifications: Minimum 2.5-3 years of AR Billing experience in Finance & Accounting function BPO experience will be an added advantage but not mandatory Minimum Bachelor's degree in Finance Accounting or related field Good knowledge of the AR Billing process. System & applications. Experience SAP Hanna 4 would be preferred and an added advantage. Sound knowledge of MS Excel & word. Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skills Ability to interact with customers for daily operational activities with client SME Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails. Closely work with team lead to drive process/organizational initiative Must be able to communicate both orally and in writing with AR Billing SMEs Roles and Responsibilities: Prepare and send out invoices under business rules specified by the client Generate invoices and issue credit notes to the customers Distribute invoices to the customers promptly Perform calculations on the billing as per agreed instructions with the client Coordinate with different BU for billing-related queries and questions Review and respond to customer queries and communicate with customers for further queries Train new joiners and work closely with SMEs in the process Help track the process updates and support SMEs in updating SOPs on regular intervals Raise accurate and on-time queries and take necessary actions on resolutions received Achieve 100% accuracy & productivity for activities in scope. Perform quality checks for the team members Must possess good communication skills both e-mail and oral . Qualification Any Graduation
Posted 1 month ago
1 - 4 years
2 - 6 Lacs
Hyderabad
Work from Office
Keste Software is looking for Operations Executive to join our dynamic team and embark on a rewarding career journey. An Operations Executive is responsible for overseeing the day-to-day operations of a company or organization and ensuring that all operational activities are running smoothly and efficiently Responsibilities:1 Oversee the day-to-day operations of the company or organization 2 Monitor and evaluate the performance of operational processes and systems 3 Identify and resolve operational problems and inefficiencies 4 Stay up-to-date with industry trends and advancements in operations management 5 Continuously assess and improve operational processes and systems to ensure they meet business requirements Requirements:1 Experience in operations management 2 Strong leadership and management skills 3 Excellent organizational and problem-solving skills 4 Strong analytical skills and the ability to make data-driven decisions 5 Excellent communication and interpersonal skills 6 Proficiency in Microsoft Office and other relevant software
Posted 1 month ago
- 1 years
3 - 5 Lacs
Navi Mumbai
Work from Office
Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations New Associate Qualifications: BCom Years of Experience: 0 to 1 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.Manage OTC collection/disputes such as debt collection, reporting on aged debt, dunning process, bad debt provisioning etc. Perform Cash Reconciliations and follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, ensure compliance to internal controls, standards, and regulations (Restricted countries). What are we looking for? The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.System & applicationsExperience working in SAP ERRBlackline & Other Technologies would be preferred and added advantage.Sound knowledge of MS Excel & word.Having advanced Excel knowledge would be an added advantage. Communication & Interpersonal skillsAbility to interact with customers for daily operational activities with client SMEExcellent in communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails. Closely work with team lead to drive process/organizational initiativeMust be able to communicate both orally and in writing with client Reconciliations SME and 3rd parties involved and can raise timely and accurate queries Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification BCom
Posted 1 month ago
7 - 10 years
5 - 7 Lacs
India, Gujarat
Work from Office
Responsible for daily production & equipment availability. Ensure the availability of manpower in their section in such a way that keep continue uninterrupted process. Make sure the execution of daily production & maintenance planning. Ensure to minimize the process waste of product, RM, consumables. Endure better co-ordination between field and DCS operator. Ensure to optimize utilization of available resources & close watch daily stocks available in section. Ensure to eliminate abnormality in process by close monitoring over process parameter. Any deviation must be treated as per their gravity. Ensure that all operators & engineers must have known their duties accurately. In case of imminent or actual emergency immediately notify respective services and take steps to eliminate emergency and inform to their cluster head.
Posted 1 month ago
15 - 20 years
18 - 20 Lacs
Bhilai/Bhillai
Work from Office
Lead and manage a team of machinists to ensure safe and efficient operations. Plan and schedule production activities, meeting deadlines and customer needs. Oversee machine shop operations, ensuring top quality and efficiency Required Candidate profile Proven Machinist with expertise in CNC, conventional machining, leadership, and CAD/CAM proficiency Develop SOPs for quality & collaborate with engineering on specs
Posted 2 months ago
1 - 3 years
1 - 3 Lacs
Trivandrum, Kollam, Kottayam
Work from Office
Attend walk-in customers, inbound calls, respond to emails, and provide information about Muthoot FinCorps products and services. Maintain all data and records related to daily transactions, file documents and ensure that all customer records are up to date and accurate. Interact with the customer, collect feedback, and take note of the customer’s suggestions on what can potentially improve their experience. Business Development and Promote and maintain positive relations with both existing and potential customers. Engage and interact with walk-in customers to identify their needs and suggest suitable products or services that can benefit the customer.
Posted 2 months ago
4 - 6 years
13 - 18 Lacs
Hyderabad
Work from Office
Let’s do this. Let’s change the world. In this vital role you will help ensure the smooth compliant flow of information between all functional areas, internal and external to GRAAS, including local offices, external partners and regulatory authorities within the North American context. This role leads the creation of regulatory submissions through detailed planning and delivery of regulatory submission components and product dossiers, bringing strategic technical expertise to drive operational excellence, innovation and ensured technical compliance of Amgen's global regulatory submissions. The ideal candidate will have a strong background in international submission management, regulatory affairs, and people management. Roles & Responsibilities: Manage various Clinical Trial and Marketing Application type submissions and associated Global/Submission Content Plans Provide guidance to global cross-functional teams on dossier deployment strategies, submission timeline development and the structure of regional dossiers Serve as primary point of contact between Amgen’s functional contributors and external partners, to ensure smooth delivery of regulatory submissions to identified agencies and subsequent archival in the appropriate system Independently remain current on guidance (internal/external) and translate requirements into operational activities Effectively represent global submission management expertise on key projects and global workstreams Take part in the career and skills development of staff members Ensure procedures are in place and followed for the processing of incoming and outgoing regulatory documentation from a publishing perspective Contribute to the development of the strategy for communicating with global health authorities Represent departmental expertise on global work streams Initiate, lead and manage process development and improvement Lead information system and software update projects as well as ongoing system validations from a publishing perspective Develop and report metrics to senior management Provide technical support for regulatory systems Manage relationships with contributing functions and affiliates What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree OR Master’s degree and 4 to 6 years of directly related experience OR Bachelor’s degree and 6 to 8 years of directly related experience OR Diploma and 10 to 12 years of directly related experience Preferred Qualifications: Required Knowledge and Skills: Advanced technical and project management skills, demonstrated experience working in and leading teams Strong working knowledge of worldwide regulatory submissions in "electronic Common Technical Document" (eCTD) format, NeeS and paper, including, but not limited to original applications; amendments; supplements; periodic/annual reports; promotional materials; meeting packages; etc. Subject Matter Expert for the creation, maintenance and overall management of Global/Submission Content Plans, reports and dashboards Expertise in the submission and maintenance of global Clinical Trial and Marketing Applications Expert knowledge of Global, International and Emerging Markets Marketing Application submission requirements, country specifications, and software used Expert knowledge of eCTD, eCTD Specifications and eCTD software used by regulatory publishing groups (Lorenz docuBridge Explorer preferred) Preferred Knowledge and Skills: Advanced knowledge of Veeva Vault RIM, Expertise in the regulations and regulatory guidance applicable to global Clinical Trial and Marketing Applications Strong project management skills specifically related to regulatory projects, and working across company disciplines (e.g., Clinical, Safety, CMC, Nonclinical, Labeling, Regulatory Strategy) to ensure timely delivery and operational execution of regional/multi-country submission filing plans. Proficiency in Agile methodologies, including Scrum or Kanban, to enhance collaboration, efficiency, and adaptability within an Agile work environment. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com
Posted 2 months ago
0 - 3 years
1 - 3 Lacs
Jaipur
Work from Office
*Design, develop & maintain Google sheets *Create process & workflow *Coordinate workflows across departments *Manage & maintain process documentation *Generate reports & analyze data *Freshers any field *Reviewing Work orders *Coordinating requests Required Candidate profile Process coordination,process improvement,operations & back-office Excellent communication,Time management Google Sheets,MS Office Analytical problem-solving skills Maintain SOPs for various processes Perks and benefits *Saturday Benefit *PF *ESIC *Annual Bonus
Posted 2 months ago
0 - 3 years
1 - 4 Lacs
Pune, Delhi, Mumbai
Work from Office
Drive sales growth by developing and executing effective strategies. Manage client accounts, ensuring top-notch service and satisfaction. Oversee and coordinate day-to-day operational activities. Analyze sales data and market trends to identify opportunities for growth. Collaborate with internal teams to ensure workflow optimization and resolve challenges. Build and nurture strong relationships with stakeholders. Prepare and present sales and operations reports to management.
Posted 2 months ago
4 - 6 years
8 - 12 Lacs
Hyderabad
Work from Office
Let’s do this. Let’s change the world. In this vital role you will help ensure the smooth compliant flow of information between all functional areas, internal and external to GRAAS, including local offices, external partners and regulatory authorities within the International (non-Americas) context. This role leads the creation of regulatory submissions through detailed planning and delivery of regulatory submission components and product dossiers, bringing strategic technical expertise to drive operational excellence, innovation and ensured technical compliance of Amgen's global regulatory submissions. The ideal candidate will have a strong background in international submission management, regulatory affairs, and people management. Roles & Responsibilities: Manage various Clinical Trial and Marketing Application type submissions and associated Global/Submission Content Plans Provide guidance to global cross-functional teams on dossier deployment strategies, submission timeline development and the structure of regional dossiers Serve as primary point of contact between Amgen’s functional contributors and external partners, to ensure smooth delivery of regulatory submissions to identified agencies and subsequent archival in the appropriate system Independently remain current on guidance (internal/external) and translate requirements into operational activities Effectively represent global submission management expertise on key projects and global workstreams Take part in the career and skills development of staff members Ensure procedures are in place and followed for the processing of incoming and outgoing regulatory documentation from a publishing perspective Contribute to the development of the strategy for communicating with global health authorities Represent departmental expertise on global work streams Initiate, lead and manage process development and improvement Lead information system and software update projects as well as ongoing system validations from a publishing perspective Develop and report metrics to senior management Provide technical support for regulatory systems Manage relationships with contributing functions and affiliates What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Doctorate degree OR Master’s degree and 4 to 6 years of directly related experience OR Bachelor’s degree and 6 to 8 years of directly related experience OR Diploma and 10 to 12 years of directly related experience Preferred Qualifications: Required Knowledge and Skills: Advanced technical and project management skills, demonstrated experience working in and leading teams Strong working knowledge of worldwide regulatory submissions in "electronic Common Technical Document" (eCTD) format, NeeS and paper, including, but not limited to original applications; amendments; supplements; periodic/annual reports; promotional materials; meeting packages; etc. Subject Matter Expert for the creation, maintenance and overall management of Global/Submission Content Plans, reports and dashboards Expertise in the submission and maintenance of global Clinical Trial and Marketing Applications Expert knowledge of Global, International and Emerging Markets Marketing Application submission requirements, country specifications, and software used Expert knowledge of eCTD, eCTD Specifications and eCTD software used by regulatory publishing groups (Lorenz docuBridge Explorer preferred) Preferred Knowledge and Skills: Advanced knowledge of Veeva Vault RIM, Expertise in the regulations and regulatory guidance applicable to global Clinical Trial and Marketing Applications Strong project management skills specifically related to regulatory projects, and working across company disciplines (e.g., Clinical, Safety, CMC, Nonclinical, Labeling, Regulatory Strategy) to ensure timely delivery and operational execution of regional/multi-country submission filing plans. Proficiency in Agile methodologies, including Scrum or Kanban, to enhance collaboration, efficiency, and adaptability within an Agile work environment. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com
Posted 2 months ago
0 - 1 years
0 Lacs
Chennai
Work from Office
Job Responsibilities: • Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city. Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation) Carry out customer and driver market surveys through callings and on ground interactions Owning and delivering the planned activities on customer branding, marketing activity execution and verification Having empathy towards understanding driver requirements and problems. Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations Understanding customer segment in the given targeted area of the city Bi-weekly competitor customer pricing and driver payout assessment Job Requirements: • Bachelor's degree in any field Strong knowledge of the city geography and behavior Basic excel skills Good communication and stakeholder management skills Should be able to speak and write the local language Ability to work under pressure with limited resources and tight timelines Passionate, result-oriented with strong bias for action
Posted 2 months ago
1 - 3 years
3 - 4 Lacs
Navi Mumbai
Work from Office
Skill required: Order to Cash - Cash Application Processing Designation: Order to Cash Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? The incumbent should have good knowledge of Cash Application lifecycle and will be responsible for Posting customer payments received via Lockbox, Cash & Wire against open invoices Ensure timely completion of work allocations related to Cash Application Manage the daily operations-related communications, and interactions with internal & client stakeholders both by e-mails and calls as well. He/she must have worked in Cash Applications for international clients, and BPO organizations. Actively participating the client calls and providing required resolution/inputs to leads. Working on the night shift based on business requirements. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Minimum 2.5-3 years of Cash Application experience in Finance & Accounting function BPO experience will be an added advantage but not mandatory Minimum Bachelor's degree in Finance Accounting or related field Good knowledge of the AR Cash Application process. System & applications. Experience working in SAP Hanna 4 would be preferred and an added advantage. Sound knowledge of MS Excel & word. Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skills Ability to interact with customers for daily operational activities with client SME Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails. Closely work with team lead to drive process/organizational initiative Must be able to communicate both orally and in writing to with AR Cash Application SMEs Roles and Responsibilities: Match payments received from the customers against open invoices Responsible for downloading bank statements from the bank portal and uploading them in GL for manual GL matching Follow up with customers and clients for missing remittance advice Review and respond to customer queries and communicate with customers for further queries Train new joiners and work closely with SMEs in the process Help track the process updates and support SMEs in updating SOPs on regular intervals Raise accurate and on-time queries and take necessary actions on resolutions received Achieve 100% accuracy & productivity for activities in scope. Perform quality checks for the team members Must possess good communication skills both e-mail and oral Qualification Any Graduation
Posted 2 months ago
0 - 1 years
0 - 1 Lacs
Chennai, Mumbai (All Areas)
Work from Office
Job Responsibilities: • Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city. Create a fruitful connection between demand and supply by knowing the ride hailing market (including all means of transportation) Carry out customer and driver market surveys through callings and on ground interactions Owning and delivering the planned activities on customer branding, marketing activity execution and verification Having empathy towards understanding driver requirements and problems. Owning and delivering the planned activities on Driver branding, supply engagement, driver feedbacks & escalations Understanding customer segment in the given targeted area of the city Bi-weekly competitor customer pricing and driver payout assessment Job Requirements: • Bachelor's degree in any field Strong knowledge of the city geography and behavior Basic excel skills Good communication and stakeholder management skills Should be able to speak and write the local language Ability to work under pressure with limited resources and tight timelines Passionate, result-oriented with strong bias for action
Posted 2 months ago
3 - 5 years
1 - 2 Lacs
Kota
Work from Office
Secretary Female Candidates Only 3-4 years of experience. Responsibilities include managing schedules, organizing records, coordinating meetings, and assisting in daily office operations. Proficiency in MS Office (Word, Excel, PowerPoint).
Posted 2 months ago
0 - 3 years
2 - 4 Lacs
Ahmedabad
Work from Office
Menstrupedia is looking for Operations Executive to join our dynamic team and embark on a rewarding career journey. An Operations Executive is responsible for overseeing the day-to-day operations of a company or organization and ensuring that all operational activities are running smoothly and efficiently Responsibilities:1 Oversee the day-to-day operations of the company or organization 2 Monitor and evaluate the performance of operational processes and systems 3 Identify and resolve operational problems and inefficiencies 4 Stay up-to-date with industry trends and advancements in operations management 5 Continuously assess and improve operational processes and systems to ensure they meet business requirements Requirements:1 Experience in operations management 2 Strong leadership and management skills 3 Excellent organizational and problem-solving skills 4 Strong analytical skills and the ability to make data-driven decisions 5 Excellent communication and interpersonal skills 6 Proficiency in Microsoft Office and other relevant software
Posted 2 months ago
5 - 10 years
7 - 12 Lacs
Bengaluru
Work from Office
Job Area: Operations Group, Operations Group > Business Operations General Summary: Provides operational support based on knowledge of relevant business systems, products, processes, and procedures and supports operational activities for business growth. Contributes to and updates plans and monitors, collects, and analyzes program/product metrics (e.g., forecasts, budgets, demands, KPIs). Establishes market baselines and contributes to forecasting analyses, processes, and reports, and addresses supply/demand related issues. Contributes to pricing execution and resolves pricing and rebate issues. Formally presents and communicates key metrics and findings Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 5+ years of business operations or related experience. OR Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 7+ years of business operations or related experience. About GBFS Team: The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities "“ Company Master data updates, Pipeline health management, pipeline opportunities reporting, New Channel Partner Onboarding in Salesforce system for Compute GTM, Support annual Channel Program renewal process activities within Salesforce, handling JIRA tickets, data updation & validation and analytics, and basic analytics. General Job Summary :The role is responsible for internal support to HQ, Sales Teams and customer service to enabling them in facing any issues or update them using Salesforce tool and provide world-class support regarding Qualcomm"™s products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal support throughout the organization. Responsibilities include, but not limited to the following activities:Qualcomm support Ticket Processing (JIRA), Manage iProc submission (new, change), approvals progress, communications based on approved Program Funding and GCI forecast information, provide timely readiness status for all Channel Partners undergoing the onboarding and agreement process and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Salesforce, Advance Excel, Oracle ERP, SAP, Agile (JIRA) and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out. Job Overview: Utilizing Qualcomm systems, manages delegated support to HQ, Sales team and customer service and support activities including but not limited to: Ensure timely updates of company master data like EPR request, customer billing, shipping address, etc. Develop and maintain a centralized, globally scalable Channel Partner onboarding process Support annual Channel Program renewal process activities within Salesforce Maintain onboarding dashboards content, for leadership and cross-functional team awareness, alignment "“ Tableau, Power BI, VBA Macros Engage with existing Channel Partners to confirm banking and tax information is unchanged ("Inactive" partner engagement) Maintain process guide for iProc creation, inclusive of correct charge accounts per region and approval requirements. Develop a reporting process to mitigate risk and drive quality engagements for all cross functional compute teams Integrate existing data reports to minimize delays from manual report updates and email communication. Expand budget management process to include Co-Marketing and Incremental budgets. Setup controls and validations to ensure accuracy Transition to full Salesforce and Tableau management Map and define data requirements to create a new Agreement management workflow in Salesforce Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested Performs other related duties as delegated from HQ Team Job Specifications : Experience of Salesforce, Oracle ERP, SAP is an advantage Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions Effectively and quickly adapts to new systems, processes, and policies Ability to remain calm under pressure Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions Be results oriented with great attention to detail Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. Candidate should be available to work shifts from 2:30 PM to 11:30 PM IST. Education/Experience : 10+ years related experience in Sales Operations and in a technology-oriented industry. Semiconductor industry preferred. Excellent in Salesforce with Salesforce Admin Certified preferred, VALORX, VBA Macros Power BI and Tableau Excellent in Advanced Excel knowledge Master"™s degree in business management / analytics, operations Ability to focus on details, multitasking, Process reviewer of activities timely & quality Planning & prioritization of work assigned. Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc. Strong analytical, problem solving and conceptual skills. Strong written and verbal communication skills.
Posted 3 months ago
0 - 3 years
1 - 4 Lacs
Chennai, Thane, Bengaluru
Work from Office
Raaho (Quick Digital Technologies Pvt. Ltd.) is expanding its team and hiring Sales & Operations Executives in Bangalore, Thane, and Chennai . This role involves engaging with shippers & truckers, generating business, closing sales, and ensuring smooth operations. Key Responsibilities: Shipper & Trucker Interaction: Engage regularly to generate business and identify current requirements. Sales & Business Growth: Close deals, achieve weekly/monthly targets, and expand Raahos network in newer cities. Issue Resolution & Compliance: Address trip-related concerns and ensure adherence to policies. Client Relationship : Visit customers/suppliers regularly and maintain long-term partnerships. Desired Skills & Qualifications: Education: Open to freshers (Graduate) with strong communication and interpersonal skills. Communication: Fluent in English and regional languages (additional languages are a plus). Skills: Strong negotiation, relationship-building, and problem-solving abilities. Work Ethic: Target-oriented, adaptable, and eager to grow in a fast-paced environment. Be a part of Raaho's exciting journey! Reach out at laeba@raaho.in
Posted 3 months ago
5 - 10 years
4 - 8 Lacs
Kolkata
Work from Office
Roles and Responsibilities Manage daily operations of the restaurant, ensuring smooth service delivery to guests. Oversee food costing, wastage control, and revenue generation to maintain profitability. Handle guest complaints and feedback effectively to improve overall customer satisfaction. Supervise team members, providing guidance on sales techniques and operational activities. Ensure compliance with health and safety regulations, maintaining a clean and organized work environment.
Posted 3 months ago
0 - 2 years
0 - 2 Lacs
Bharuch, Anklesvar, Ankleshwar
Work from Office
Role & responsibilities Manage employee life cycle activities such as recruitment, onboarding, Induction training. Inputs and Executing on engagement strategies Assisting with Day-to-day HR Activities Support for employees documentation work Handle Employee Grievances to give the best solutions Preferred candidate profile Fresher from Educational Background of MBA- HR / MHRM / MSW Excellent Communication skills .
Posted 3 months ago
1 - 3 years
1 - 3 Lacs
Trivandrum, Kollam, Kottayam
Work from Office
Attend walk-in customers, inbound calls, respond to emails, and provide information about Muthoot FinCorps products and services. Maintain all data and records related to daily transactions, file documents and ensure that all customer records are up to date and accurate. Interact with the customer, collect feedback, and take note of the customer’s suggestions on what can potentially improve their experience. Business Development and Promote and maintain positive relations with both existing and potential customers. Engage and interact with walk-in customers to identify their needs and suggest suitable products or services that can benefit the customer.
Posted 3 months ago
4 - 6 years
14 - 15 Lacs
Bengaluru
Work from Office
Overview 170+ Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence. Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts. The Security Specialist, assigned to a specific client, will ensure the security and safety of the facility, property, and personnel. The Specialist is responsible for the related training, procedures/policies, equipment, and reporting. Responsibilities Represent Pinkerton's core values of integrity, vigilance, and excellence. Provide subject matter expertise to internal physical security clients and external clients across company, as needed. Provide advice and counsel on complex physical security, internal fraud investigations, prevention, life safety risk, fire safety, crisis management, and emergency response issues. Responsible for recruiting members of the team as well as on-the-job coaching, supervision, and evaluation. Assist with security staff development plans by identifying current needs as well as future career objectives. Create partnerships with other site Physical Security Specialists and external clients regarding security and safety-related aspects. Build and maintain relationships with other teams in the area of Operations. Develop a network of industry experts, drawing on the experience of others to learn more about the prevalent security trends challenges. Collect metrics from varying sources and create reports, as needed. Ensure work performed meets or exceeds established timelines and quality standards. Establish review processes to ensure adherence. Conduct periodic site risk assessments, security audits, and fire safety drills. All other duties, as assigned. Qualifications Graduate with four to six years of security management, investigations, and/or security risk consulting experience. Demonstrated skill and knowledge of business-to-business operational activities. Knowledge of CCTV, access control, barriers, intruder/fire alarms, firefighting equipment, GPS monitoring, DFMD, HHMD, and control panels. Understanding of service industry cost and profitability drivers. Client orientated and results driven. Able to create and present a strong value proposition. Excellent planning and organization skills. Self-starter. Serve as an effective team member and leader. Computer skills; Microsoft Office, computer network architecture, data transmission, and bandwidth. Working Conditions: With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.
Posted 3 months ago
10 - 14 years
12 - 16 Lacs
Gurgaon, Noida
Work from Office
* Develop and execute strategic plans to achieve business objectives and drive growth. * Provide comprehensive oversight of all operational activities, ensuring alignment with company goals. * Engage with senior stakeholders and clients, building strong and lasting relationships. * Allocate resources effectively to optimize operational performance and client satisfaction. * Identify and pursue new business opportunities, expanding our client base and service offerings. Candidate profile : * Masters degree in Management. * Fluent in English and Hindi. * Basic computer literacy. * Must have own conveyance. * Resident of Noida or Gurgaon * Prior experience in the facility management or security guarding service sector will be highly prioritized. In addition to the qualifications and experience listed above for Operation Sector Managers. Exp : 10 years experience in Security operation
Posted 3 months ago
8 - 13 years
10 - 15 Lacs
Bengaluru
Work from Office
Job Area: Operations Group, Operations Group > Business Operations General Summary: Provides operational support based on knowledge of relevant business systems, products, processes, and procedures and supports operational activities for business growth. Contributes to and updates plans and monitors, collects, and analyzes program/product metrics (e.g., forecasts, budgets, demands, KPIs). Establishes market baselines and contributes to forecasting analyses, processes, and reports, and addresses supply/demand related issues. Contributes to pricing execution and resolves pricing and rebate issues. Formally presents and communicates key metrics and findings. Minimum Qualifications: Bachelor's degree in Business Administration, Engineering, Finance, Marketing, or related field and 7+ years of business operations or related experience. OR Associate's degree in Business Administration, Engineering, Finance, Marketing, or related field and 9+ years of business operations or related experience. About GBFS Team :The Global Business and Finance Support (GBFS) team provide support to HQ and global regional team on Finance & Business Operation activities. This job role is for Sales operations related activities- Customer backend support, Order Management, System updates and data updation, data validation and analytics, supply demand changes and basic analytics. General Job Summary :The role is responsible for internal support to Qualcomms Worldwide Customer Service and Sales Teams enabling these external facing teams to provide world-class support regarding Qualcomms products and services. The ideal candidate will be passionate about delivering and cultivating excellent internal customer service throughout the organization. Responsibilities include, but not limited to the following activities:Order management, account/regional forecast demand planning, and overseeing activities related to Product Change Notifications (PCNs), Return Material Authorizations (RMAs), and other key duties. Must be savvy and quick to learn and adjust to all Qualcomm business applications such as Oracle ERP, Rapid Response, SAP, Sales Force, Agile and others as they are integrated into the business, as well as effectively adapt to new processes as they are rolled-out. Key Duties & Responsibilities: Utilizing Qualcomm systems, manages delegated customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, export compliance, product commercial information. Provides internal support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support. SIP, Distributor claim, Pricing & Quotes generations, Master data management, Salesforce administrative review support. Tracks and reports to CS and Sales overall regional forecast accuracy analysis, and forecast consumption Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any internal issues on the account before shipment Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) as delegated by the Regional CS/Account Management Team Communicate with related parties such as Quality, Engineering, RMA team, Finance, analyze data, identify trends, and submit RMA request when needed Has thorough knowledge of all business systems, processes and procedures and should be able to provide training to other team members, when requested Performs other related duties as delegated from world-wide CS Team Job Specifications: Advanced Computer proficiency of Microsoft suite (Excel, Word, PPT, MS Teams). Previous experience of Oracle ERP, Salesforce, Rapid Response, Demantra, SAP is an advantage Can identify issues and root causes and uses own judgement to provide feedback solutions to complex problems and can identify the potential solutions Effectively and quickly adapts to new systems, processes, and policies Ability to remain calm under pressure Exercises analytical skill within generally defined practices using a variety of sources in order to find solutions Be results oriented with great attention to detail Strong multitasking skills with the ability to prioritize own work and respond to ad hoc requests as needed; able to make quick and accurate decisions Must have demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures. Must be able to contribute proactively during meetings Collaborates openly, respectfully, and inclusively creating trusting relationships within own and wider teams and to customers in order to explain issues, gain insights and develop connections. May represent the department as a prime contact for special projects Education/Experience: Requires minimum 8+ years related experience in Business Operations / Customer Service back office in a technology-oriented industry. Semiconductor industry preferred. Experience in leading the team / People manager. Masters degree in Business Management / Analytics, Supply Chain, Operations Ability to focus on details, multitasking and perform activities timely with quality output. Planning & prioritization of work assigned. Positive attitude and willingness to learn and upskills with tools - Tableau, Power BI etc. Flexible for evening calls for HQ reviews and transition calls on regular basis. Strong analytical, problem solving and conceptual skills. Strong written and verbal communication skills. Applicants :Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies :Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.
Posted 3 months ago
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