Branch Manager cum Operations Manager XLNC Exotic

5.0 - 9.0 years

0 - 0 Lacs

jalandhar, punjab

On-site

The Branch Manager cum Operations Manager is responsible for overseeing the overall operations, sales, and profitability of the branch. You will be in charge of ensuring smooth daily operations, achieving business targets, developing and motivating the branch team, and ensuring compliance with company policies and regulations. Your key responsibilities include overseeing all operational activities to ensure the smooth functioning of the branch, ensuring compliance with company policies, procedures, and legal regulations, managing the branch's financial operations including cash flow, reconciliations, and budget adherence, maintaining a high standard of service delivery to customers, and ensuring timely and accurate reporting of operational performance to senior management. You will also be responsible for driving sales and revenue growth for the branch by identifying and pursuing new business opportunities, developing and executing strategies to achieve business targets, building and maintaining relationships with key clients and stakeholders, and monitoring market trends and competitor activities to identify opportunities for growth. As a leader, you will lead, train, and motivate the branch team to ensure high performance and productivity, allocate responsibilities and tasks to staff while ensuring clear communication of expectations, conduct performance reviews and provide constructive feedback, and foster a positive and collaborative work environment. In terms of customer relationship management, you will ensure excellent customer service by addressing and resolving client inquiries and complaints, enhance customer satisfaction by developing and implementing quality service practices, and gather customer feedback to improve services and operations. Additionally, you will identify and mitigate risks related to branch operations, ensure adherence to all legal, regulatory, and company guidelines, and regularly review and update operational processes to align with compliance standards. Qualifications and Skills: Education: A Bachelor's degree in Business Administration, Management, Finance, or a related field (Master's degree preferred). Experience: Proven experience of 5+ years in branch operations, sales, or a managerial role. Experience in banking, retail, financial services, or a similar industry is preferred. Key Skills: Strong leadership and team management skills, excellent operational and organizational abilities, proven sales and business development skills, analytical and problem-solving skills, exceptional interpersonal and communication skills, proficiency in MS Office and operational tools, and knowledge of industry trends and regulatory requirements. Behavioral Competencies: Result-driven and goal-oriented mindset, ability to work under pressure and meet deadlines, high degree of integrity and professionalism. Performance Metrics: - Achievement of sales and revenue targets. - Operational efficiency and compliance. - Customer satisfaction and retention rates. - Team productivity and engagement levels. Salary: The company offers a competitive salary range of Rs30-60k per month, commensurate with experience. Additional benefits include continuous training and development, and opportunities for growth and advancement within the company. Location: Shop No.08, Gate No-03, PPR Mall, Mithapur Rd, opposite Chick Chick, Cheema Nagar, Phase 2, Urban Estate Phase II, Jalandhar, Punjab 144001 Shift Time: 7:00 PM to 5:00 AM Interested Candidates can share their CV at hr@xlncexotic.com. For immediate response, they can also call +91-91113-00060 & 95223-00060. Immediate Joiners are Preferred.,

Posted 6 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.