39 Operation Manager Jobs - Page 2

Looking out for a candidate as a Senior operation Manager for a BPO company for Mumbai/ Pune/ Chandigarh. Candidate must have experience in International voice or blended process. Interested candidate ready to relocate can reapply. Required Candidate profile Excellent communication skills. Strong organizational skills to give the team direction. Ability to work under pressure, multitask, and handle complex situations. Experience in team handling.

Job Description: We are looking for a highly motivated and experienced Operation Manager to oversee the inbound process in our BPO operations. The role requires ensuring smooth daily operations, driving performance excellence, and achieving organizational goals. The ideal candidate will have a proven track record of managing inbound customer service teams, optimizing processes, and delivering exceptional results Key Responsibilities: Oversee the day-to-day operations of the inbound process and ensure adherence to service level agreements (SLAs). Monitor and analyze key performance indicators (KPIs) to ensure targets are met or exceeded. Lead, mentor, and motivate teams to deliver high-quality customer service. Develop and implement strategies to improve operational efficiency and customer satisfaction. Collaborate with stakeholders to address challenges and drive continuous improvement. Manage workforce planning, scheduling, and resource allocation. Handle escalations and ensure timely resolution of customer issues. Prepare and present operational reports to senior management. Key Skills and Qualifications: Bachelors degree in Business Administration or a related field. Minimum of 5+ years of experience in managing Travel processes in the BPO industry. Strong leadership, organizational, and decision-making skills. Excellent analytical and problem-solving abilities. Proficiency in data analysis and reporting tools. Strong communication and interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with a dynamic and growth-focused team. A chance to make a significant impact in a fast-paced environment. This is an excellent opportunity for a results-oriented professional to advance their career in the BPO industry. Location-Gurgaon Salary Negotiable - As per current or last CTC Work from Office Interested can share your cv at vinay.r@Ienergizer.com , on whatsapp 9910155221

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Assist the Operations Manager in running & overseeing the smooth running of day-to-day operations. Lead the team Maintain & update documentation process All inbound & outbound activities Inventory reconciliation Warehouse operations Customer service Required Candidate profile 5+ yrs relevant experience in Logistics or warehousing Good communication skills Knowledge in Warehouse Management System (WMS) Proficient in MS Office Email Profile to : career@sbmc.in

Operations Manager /Manager Operations BPO /BPO Operations Manager 2 yrs exp as BPO Ops Manager (AM/DM cannot apply) SLA ,Attrition,Shrinkage, CSAT,AHT Immediate joiners Amit 8851792136/Neha 8287267407

Role Overview: The Head of Operations will be responsible for driving the growth and execution of SBL.com, ensuring operational excellence, strategic partnerships, and customer satisfaction. This role demands expertise in marketplace operations, supply chain management, vendor relations, and technology-driven business scaling. Key Responsibilities: 1. Strategic Planning & Execution Develop and execute a scalable operations strategy for both genealogy services and the Indian spiritual marketplace. Identify growth opportunities and drive expansion across India. Work closely with technology, marketing, and product teams to enhance user experience. Implement data-driven decision-making to optimize performance. 2. Vendor & Partner Management Onboard and manage partnerships with religious centers, genealogists, historians, and vendors providing spiritual products and services. Establish a strong supply chain network for spiritual products, religious offerings, and genealogy-related services. Develop vendor onboarding and evaluation processes to ensure quality and reliability. 3. Operational Efficiency & Process Optimization Design and implement streamlined processes for order fulfillment, service delivery, and customer support. Optimize logistics and supply chain operations for timely service and product delivery. Ensure seamless coordination between genealogy experts, religious centers, and customers. 4. Technology & Platform Integration Collaborate with the tech team to enhance platform functionality, automation, and AI-driven recommendations. Ensure smooth integration of genealogy services, temple offerings, and product marketplace within the platform. Monitor platform performance and suggest improvements based on user behavior analytics. 5. Customer Experience & Service Quality Develop a high-standard customer service framework with strong support systems. Address customer queries, complaints, and escalations efficiently. Improve service offerings based on user feedback and market trends. 6. Business Growth & Revenue Generation Identify and implement monetization strategies, including subscription models, transaction fees, and premium services. Drive traffic and engagement through partnerships, marketing initiatives, and targeted campaigns. Explore opportunities for international expansion in the Indian diaspora market. 7. Compliance & Risk Management Ensure adherence to legal and regulatory requirements related to genealogy services, religious offerings, and e-commerce. Implement data protection policies to safeguard user privacy and historical records. Mitigate operational risks by establishing strong quality control measures. Qualifications & Skills: 10+ years of experience in operations management, preferably in e-commerce, genealogy, or spiritual services. Strong background in vendor management, supply chain, and customer experience. Tech-savvy with an understanding of marketplace platforms and digital transformation. Excellent leadership, communication, and problem-solving skills. Ability to scale operations and drive business growth. The ideal candidate will be a dynamic leader who can establish Purvaj.com as the go-to platform for genealogy and spiritual services in India, ensuring operational excellence while driving revenue growth.

Facilus Facility Management Pvt Ltd is looking for Operation Manager to join our dynamic team and embark on a rewarding career journey Oversee and manage the day-to-day operations functions Develop and implement operational policies and procedures to ensure consistent and efficient processes Monitor and evaluate performance metrics to identify areas for improvement Manage budgets and resources to ensure cost-effectiveness and profitability Lead and motivate cross-functional teams to meet organizational goals and objectives Collaborate with senior management to develop and implement strategic plans Identify and implement process improvements to increase efficiency and productivity Resolve any operational issues that arise Excellent time-management, problem-solving and decision-making skills Strong financial and budgeting skills Strong Leadership and communication skills

ACME HOSPITAL is looking for OPERATION MANAGER to join our dynamic team and embark on a rewarding career journey. Oversee and manage the day-to-day operations functions. Develop and implement operational policies and procedures to ensure consistent and efficient processes. Monitor and evaluate performance metrics to identify areas for improvement. Manage budgets and resources to ensure cost-effectiveness and profitability. Lead and motivate cross-functional teams to meet organizational goals and objectives. Collaborate with senior management to develop and implement strategic plans. Identify and implement process improvements to increase efficiency and productivity. Resolve any operational issues that arise. Excellent time-management, problem-solving and decision-making skills. Strong financial and budgeting skills. Strong Leadership and communication skills.

Oversee branch operations to ensure efficiency and adherence to policies and procedures Monitor compliance with regulatory requirements and internal policies Proactively generate leads and cultivate relationships to increase customer base Manage branch administration tasks such as scheduling, staffing, and performance evaluation Drive Branch SRMs on NTB / Liability & Service Elements to ensure Nil Complaints. Serve as ATM cash authoriser, ensuring accurate and timely cash replenishment Conduct reconciliation of clearing accounts to maintain accurate financial records Proficiency in branch operations management Strong understanding of compliance regulations and procedures Ability to identify and pursue opportunities to generate customer leads Experience in branch administration and staff supervision Expertise in ATM cash management and authorization processes Attention to detail for accurate reconciliation of financial accounts

About the Role: We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. This role has the overall Responsibility of Postpaid and Prepaid Acquisitions. Providing operating support to internal, external & regulatory teams and sharing insights based on system/business & analytics intelligence to enable key decisions to improve overall acquisition experience & quality. Key Responsibilities: End to End Operational support for Postpaid, Prepaid & Fixed Line Processes. Ensuring partner performance in terms of Activation within TAT, Reduce document rejections, quality of activation and increase productivity Monitoring daily activation and sim swap requests and ensure completion of order by coordinating with Partner, engineering & Circle teams. Ensuring Zero documentation forgery for all LOB Analyzing gaps within acquisition journey to improve quality of acquisition. Driving Innovations & Enhancements within stakeholders. Tracking and sharing the performance scorecard with stake holders. Ensuring compliance through parameter wise audits & system fixes. Experience & Skills: Good understanding of Telecom products, policies and processes Strong interpersonal, collaboration skills & result oriented Good planning & execution skills Can do attitude & problem solving skills Quick thinking & analytical ability Should have understanding of applications i..e Excel, Access & Data Analytics Should have experience to manage Partner and large teams Educational Qualification: Post graduate, MBA or equivalent Preferred Work Experience: At least 5 years of work experience in operation/Support function

-Oversaw day-to-day operations -Accelerated operational efficiency by controlling budgets,managing schedules & leading meetings - Managing Profit & Loss - Develop & maintain strong relationships with clients, vendors, and stakeholders -Oversee Budget Required Candidate profile Female /Male Candidate Excellent Communication Hindi Speaking Must Location: Mandaveli Kindly reach us Gokuladevi 8668041213

MIN 2 yrs exp as Assistant Manager Operation-Collections on paper the paper Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage call,whatsapp cv Amit 8178259405/Neha 8287267407 Required Candidate profile Hiring Assistant Manager Operation-Collection Work from Office Kolkata not for Delhi/NCR neither Hyderabad Perks and benefits Salary no constraint for suitable candidate

Operations manager/Assistant Manager Domestic Collections MIN 2 yrs exp as Collections Manager on paper excluding AM/DM exp Bucket Collections Client /Team/ SLA / Attrition/ Shrinkage call,whatsapp cv Amit 8178259405/Neha 8287267407 Required Candidate profile Hiring Assistant Manager Operation-Collection Work from Office Kolkata Hiring Manager Operation-Collection Work from Office Noida Perks and benefits Salary no constraint for suitable candidate

Maintain effective communication and coordination between the client, head office and vendors Oversee day-to-day operations of the wastewater treatment facility, including collection units Personnel Management & Safety Contractor & Vendor Supervision Required Candidate profile 2 years in wastewater treatment plant operations The supervisor plays a key role in supervising the operation and maintenance of plant equipment, safety protocols, and staff management