74 Operation Management Jobs - Page 3

We are looking for a skilled Operation Manager with hands-on experience in operations, including production, procurement, inventory management, quality control, and logistics. The ideal candidate will have 10-12 years of experience in the oilfield industry. Roles and Responsibility Manage daily operations to ensure efficient resource use and meet production targets. Oversee procurement activities to source high-quality materials and equipment. Develop and implement effective inventory management systems to minimize waste and optimize storage. Ensure compliance with quality control standards and regulations. Coordinate logistics efforts to transport goods safely and efficiently. Analyze operational data to identify areas for improvement and implement changes. Job Requirements Strong understanding of oilfield operations, including production, procurement, and logistics. Proven track record of managing teams and implementing process improvements. Excellent communication and problem-solving skills. Ability to work under pressure and meet deadlines. Familiarity with quality control procedures and regulatory requirements. Experience with inventory management software and analytical tools. Experience in Oil & Gas Industry or Industrial Equipment

The Assistant Manager (Corporate Businesses) BIS will be responsible for managing and executing large-scale corporate client projects, with a focus on event execution, client servicing , and logistics coordination . This role is central to ensuring that high-profile corporate events are delivered seamlessly across multiple services, including hospitality, venue management, travel, transport, accommodation, and allied arrangements . The role requires hands-on involvement in event management across the assigned territory, including on-ground coordination, field visits, and personal engagement with clients, vendors, and internal teams. The incumbent may handle multiple or simultaneous events , and is expected to adapt quickly to client needs, ensuring smooth operations from planning through execution. Acting as the key implementation resource in the assigned territory, the Assistant Manager will support project delivery across various client locations beyond the base office. They will play a critical role in maintaining strong client relationships , ensuring satisfaction through timely approvals, issue resolution, and high service quality. The role also involves working closely with internal stakeholders , coordinating event logistics, and mobilizing vendors such as hotels, event managers, and transport providers. A focus on cost-effectiveness, quality control , and timely delivery is essential to meet client expectations and contractual requirements. Additional tasks include supporting planning activities , facilitating approvals, preparing documentation, and ensuring operational efficiency through proactive field presence and communication. The Assistant Manager will also be expected to take on additional responsibilities as needed, based on business requirements and project demands. Minimum Qualification: MTM or Equivalent , MBA , Graduate Engineer , or Bachelor's Degree (10+2+3) Preferred Experience: Candidates with prior experience in: Key account management Corporate client servicing Operations management within industries such as travel, tourism, hospitality, hotels, or event management will be preferred.

We are seeking a dedicated Assistant Manager - Operations Excellence role for one of the Pharma company located at Ahmedabad. Experience: 3+ Years Qualification: B. Pharm & MBA (Operations) Skills : Excel, Power point, Word Role & responsibilities Should have exposure to operations management and a good understanding of business processes. Responsible for compiling and analyzing various Management Information System reports to support decision-making. Assist the Managing Director with special projects, including the design and creation of complex reports, presentations, and official documents. Handle the collection, organization, and preparation of key information required for strategic initiatives. Draft, prepare, and circulate important internal and external communications or circulars on behalf of the MD. Interested candidate with the required qualification and experience are encouraged to send their CV to recp@factjobs.com .

Handling the entire operations of the property, coordinating with the tenants regarding the payments, keeping a proper record that all the agencies are following SOP’s, keeping in touch with channel partners with regards to Leasing of the space. Required Candidate profile Hotel industry, Travel & Tourism, Eduction field

Lead and oversee day-to-day plant operations across Incinerator, MEE, Landfill, Spray Dryer, and CETP units. Ensure operational efficiency, capacity utilization, and adherence to production targets.

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 b) To Apply for above Job Role ( Chennai ) Type : Job Code # 553 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

Supervising site manpower and shift operations Building and maintaining client relationships Conducting operator training sessions Ensuring statutory and environmental compliance Handling troubleshooting and emergency situations Enforcing Health, Safety & Environment (HSE) protocols Managing inventory and materials efficiently

Hi , We are hiring for the ITES Company for Workforce Management. Overview A Workforce Manager is a professional responsible for planning, forecasting, scheduling, and managing staffing resources to ensure that a company especially in call centers, BPOs, customer service, or retail operations can meet its operational and service goals efficiently. To ensure that the right number of people are scheduled at the right times to handle customer demand without overstaffing or understaffing, balancing cost efficiency with service quality. Key Skills: a) Need Experience in Forecasting, Scheduling, Capacity Planning b) Min 1 Year of WFM Lead Experience c) Any Graduate d) Min 3 Years International BPO Experience To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Kolkata ) Type : Job Code # 196 Job description: Overall 6 years of experience with minimum 3 years experience of Customer Service & Operations Management in ANZ Utilities & Voice / Blended Operations Will execute capacity ramp up and ramp down across all LOBs Drive productivity and cost efficiency by systematically challenging operations teams across multiple geographies. Should possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. Will experience a wide range of problem-solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. Should have a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. Mitigate capacity risks by identifying dependencies across multiple operating units and sites. Clearly communicate dependencies and manage/track expectations. Manage the analyses of daily, weekly, and monthly reporting of site performance via Key Performance Indicators. Competencies/Skills: Excellent knowledge of Excels & Macro Understanding of latest industry wide known WFM practices for both Voice/Non Voice & BO operations Good communication, interpersonal skills Multi Tasking

About Cancer Healer Center: Established in 1997, Cancer Healer Center provides top-tier care through innovative Cancer Healer medicine based on immunotherapy. With multiple branches across India, we offer compassionate care focusing on patients' physical, mental, and emotional needs. Know More https://www.cancerhealercenter.com Job Title: Center In charge Job Summary: The Center in charge manages daily operations, ensures patient care excellence, supervises staff and maintains operational efficiency at the Cancer Healer Center. Key Responsibilities: 1. Operational Management: Ensure smooth daily operations and compliance with SOPs and safety standards. 2. Patient Care: Provide high-quality, compassionate care, and address patient complaints promptly. 3. Staff Management: supervise, and evaluate staff, fostering a positive work environment. 4. Financial Management: Prepare and manage the budget, monitor financial performance, and ensure accurate reporting. 5. Administration: Oversee repair and maintenance, manage inventory, and ensure facility upkeep. 6. Sales and Cross-Sales: Develop and implement strategies for sales and cross-sales, boosting center revenue. 7. Patient Interaction: Engage with patients to ensure their needs are met and to provide support and information. 8. Team Coordination: Facilitate effective communication and collaboration among team members, P Bachelor's degree In any field, Healthcare Management, or related field 4 Minimum of 3-5 years of managerial experience, preferably In healthcare or a service- oriented environment. Skills and Attributes: - Strong leadership, organizational, and multitasking ability - Excellent communication and problem-solving skills. Proficiency with relevant software and technology.

Qualification: Graduate or post-graduate in business administration. Experience: Graduate with 4-5 years of experience in the Skill Development sector and 2 years of experience as a center manager. Experience in the Healthcare sector will be an added advantage. Location: Gurugram Term: 3 years fixed term contract Roles and Responsibilities: Shall be responsible for efficient operation of the center. Shall be responsible for ensuring that all the Policies and Standard Operating Procedures are adhered. Responsible for critical areas like Mobilization and Placement. Responsible for the quality of training and strive for enhancing the benchmark to match the international standards. Building relationships with NGOs, schools, colleges and other government departments in their area of operation. Shall be responsible for placement of students and develop a network of employers. Shall take up any other administrative tasks as assigned by the Cluster Manager. Desired Skill Sets: Reasonable understanding of commercial functions e.g., budgeting, purchase, finance etc. Experience in managing vocational training projects in healthcare, paramedics, allied healthcare is preferred. Good communication and reasoning and interpersonal skills. Good Team management and organization skills. Willingness to learn with a flexible approach.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Testing and commissioning of Electrical, Plumbing and mechanical equipment s during transition. Preparation of Snagging - De-snagging for Civil & MEP during site takeover. Operation & Maintenance of property utility (Electrical HT distribution, DG, Chiller, transformer, ACB & VCB breaker, UPS, Roof top Solar Power plant) including all building daily operations and facility. Operation & Maintenance of WTP, STP, IBMS, Plumbing, Civil, Carpentry work & Maintenance. Managing and maintaining the firefighting and FAS system, WLD, VESDA, NOVEC 1230 gas suppression, Kitchen hood fire suppression system. Vendor coordination and E&M work execution with proper safety precautions. Planning and implementing the energy conservation and cost saving initiatives. Preparing monthly reports like FMR, diesel stock tracking reports, solar power generation report and carbon emission report. Tracking of daily power, water & chemical consumption, Maintaining the consumable store stock. Reviewing the maintenance/service practices of M&E and ensure contractors to deliver quality work practice in line with manufacture recommendations. Planning a critical spares list for all installations as per Manufacture's recommendations Planning and Execution of 52week PPM schedule and update for records. Prepare vendor AMC Tracker, follow up with vendor for scheduled Routine maintenance Review monthly report like FMR, Solar Generation report, Diesel & Water Consumption reports. Planning and completion of vendor staff onsite training programs by OEM team. Preparing the check sheet and PM abnormalities tracker and follow up for completion it. Preparing Compliance Charter and tracking it. Preparation of annual electrical & lift inspection, Submission of quarterly return on DG generated unit. Submission of form B- for firefighting equipment s to MIDC fire division. Submission of Annual returns form-IV hazardous and other waste, Annual environment statement(Form-V) with MPCB. Operational audits and compliance, Fire and safety audits Preparation of Asset list, asset verification. Maintaining the hard copies of document files.

About Cancer Healer Center: Established in 1997, Cancer Healer Center provides top-tier care through innovative Cancer Healer medicine based on immunotherapy. With multiple branches across India, we offer compassionate care focusing on patients' physical, mental, and emotional needs. Know More https://www.cancerhealercenter.com Job Title: Center In charge Job Summary: The Center in charge manages daily operations, ensures patient care excellence, supervises staff and maintains operational efficiency at the Cancer Healer Center. Key Responsibilities: 1. Operational Management: Ensure smooth daily operations and compliance with SOPs and safety standards. 2. Patient Care: Provide high-quality, compassionate care, and address patient complaints promptly. 3. Staff Management: supervise, and evaluate staff, fostering a positive work environment. 4. Financial Management: Prepare and manage the budget, monitor financial performance, and ensure accurate reporting. 5. Administration: Oversee repair and maintenance, manage inventory, and ensure facility upkeep. 6. Sales and Cross-Sales: Develop and implement strategies for sales and cross-sales, boosting center revenue. 7. Patient Interaction: Engage with patients to ensure their needs are met and to provide support and information. 8. Team Coordination: Facilitate effective communication and collaboration among team members, P Bachelor's degree In any field, Healthcare Management, or related field 4 Minimum of 3-5 years of managerial experience, preferably In healthcare or a service- oriented environment. Skills and Attributes: - Strong leadership, organizational, and multitasking ability - Excellent communication and problem-solving skills. Proficiency with relevant software and technology.

Job Description Summary Assistant Manager [Corporate Businesses] – BIS The Assistant Manager (Corporate Businesses) – BIS will be responsible for managing and executing large-scale corporate client projects, with a focus on event execution, client servicing , and logistics coordination . This role is central to ensuring that high-profile corporate events are delivered seamlessly across multiple services, including hospitality, venue management, travel, transport, accommodation, and allied arrangements . The role requires hands-on involvement in event management across the assigned territory, including on-ground coordination, field visits, and personal engagement with clients, vendors, and internal teams. The incumbent may handle multiple or simultaneous events , and is expected to adapt quickly to client needs, ensuring smooth operations from planning through execution. Acting as the key implementation resource in the assigned territory, the Assistant Manager will support project delivery across various client locations beyond the base office. They will play a critical role in maintaining strong client relationships , ensuring satisfaction through timely approvals, issue resolution, and high service quality. The role also involves working closely with internal stakeholders , coordinating event logistics, and mobilizing vendors such as hotels, event managers, and transport providers. A focus on cost-effectiveness, quality control , and timely delivery is essential to meet client expectations and contractual requirements. Additional tasks include supporting planning activities , facilitating approvals, preparing documentation, and ensuring operational efficiency through proactive field presence and communication. The Assistant Manager will also be expected to take on additional responsibilities as needed, based on business requirements and project demands. Minimum Qualification: MTM or Equivalent , MBA , Graduate Engineer , or Bachelor’s Degree (10+2+3) Preferred Experience: Candidates with prior experience in: Key account management Corporate client servicing Operations management within industries such as travel, tourism, hospitality, hotels, or event management will be preferred.

Gather primary and secondary database of the suitable Service Delivery Partners like SCOs (Service Centre Owner) and Service Support Partners like SA (Support Agency), BA (Business Associate), RP (Regional Partner), EC (Eligible Consultant), DHA (District Hardware Agency), etc by way of carrying out market research, own network, and other means of data collection for rolling out the project within the cluster as per the assigned timeline. Travelling extensively as per the approved travel plan. Making regular cold calls and meetings with the prospective partners, converting them into leads and sharing DSR (Daily Sales Report) by evening every day. Filtering out the leads as per the interest level, converting them into hot leads and ultimately converting into sales. Updating the lead status in the DSR every day before sharing the same by evening by e-mail, etc. Key Skills Very Good Communication. Hands on experience of BSFI, e-Commerce, e-Governance, projects like UID-Aadhaar, FI, EPIC, NDLM, etc. Expertise in handling Sales and Operation on State Level. Open for extensive travelling as required by approved travel plan. Good market network and connectivity. Team player as well as be able to operate on individual level when required. Good team handling experience.

Lead and manage regional or country-wide business operations, ensuring efficiency and profitability. Develop expansion strategies, oversee P&L management, and drive operational excellence. Work closely with cross-functional teams to improve business performance. Must have strong leadership and negotiation skills. Experience in setting up and scaling businesses in new markets is a plus.

Lead and manage regional or country-wide business operations, ensuring efficiency and profitability. Develop expansion strategies, oversee P&L management, and drive operational excellence. Work closely with cross-functional teams to improve business performance. Must have strong leadership and negotiation skills. Experience in setting up and scaling businesses in new markets is a plus.

This Jobs is only for Abroad Location Location :- Singapore & New Zealand Job Description Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share Maintain project timelines to ensure tasks are accomplished effectively Develop, implement, and maintain budgetary and resource allocation plans Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values Ensure employees work productively and develop professionally

Designation : Sr. Officer/Department Manager Experience : 4+ Yrs Responsibilities: Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Please share resume at hrd.rorajkot@dmartindia.com

Designation : Sr. Officer/Department Manager - Operations department Experience : 5+ Yrs Responsibilities: Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Preferred Industries: FMCG, Production, Hospitality, QSR, Entertainment, Cinema, Garments Retails, Logistics Please share resume at: suvidha.sonawane@dmartindia.com

Designation : Sr. Officer/Department Manager Experience : 5+ Yrs Responsibilities: Timely opening of Store and adherence to all the processes at store opening Optimum utilization of manpower & Team Development Customer Satisfaction/ Service, Avoid stock outs, loss of sale Loss Prevention, Customer Satisfaction & Service Pilferage Control Asset Maintenance, customer convenience & service Team Building, Employee Engagement Space Management, Maintain the hygiene, customer service, safety of staff & Customers, Avoid loss of sale Smooth Stores operation Statutory Compliance Safety of store Assets & Property Preferred Industries: FMCG, Production, Hospitality, QSR, Entertainment, Cinema, Garments Retails, Logistics Please share resume at: hardika.purohit@dmartindia.com

Job Overview: We are seeking a highly motivated and experienced Holiday Resort Manager to oversee the daily operations of our resort. The Food & Beverage Manager is responsible for managing all F&B operations and ensuring the delivery of exceptional guest experiences. This includes overseeing restaurant, bar, banquet, and room service operations, managing staff, maintaining high standards of quality and service, and achieving business goals related to revenue and cost control. Key Responsibilities: 1) Operational Management a) Oversee the daily operations of all food and beverage outlets (restaurant, bar, banquets, etc.) b) Develop and implement standard operating procedures and service protocols c) Ensure compliance with health, hygiene, and safety standards 2) Staff Management: a) Hire, train, and supervise F&B staff, including chefs, servers, and bartenders b) Organize team meetings, performance evaluations, and development plans c) Foster a positive and professional team environment focused on excellence 3) Customer Experience: a) Ensure consistent delivery of high-quality food and beverage service b) Handle guest feedback and resolve issues in a timely and professional manner c) Monitor customer satisfaction and work on continuous improvement strategies 4) Financial Oversight a) Manage departmental budgets, forecast sales, and monitor costs b) Maximize revenue through effective pricing, upselling, and promotional strategies c) Control inventory, reduce waste, and oversee purchasing of supplies and ingredients 5) Menu Planning & Quality Control a) Collaborate with chefs and culinary teams to design and update menus b) Maintain high standards for food quality, presentation, and portion control c) Monitor trends in the food and beverage industry and introduce innovations Qualifications: Bachelor's degree in hospitality management, Culinary Arts, Business, or related field (preferred) Proven experience as an F&B Manager or in a similar leadership role in hospitality Strong leadership, communication, and interpersonal skills In-depth knowledge of food and beverage operations, service standards, and health regulations Proficiency in point-of-sale (POS) systems and restaurant management software Food Safety Certification and/or Alcohol Service Certification for more details share your resume at bhavna.rane@infra.market

Specialization International BPO, eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Chat/Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. He/she must also possess an understanding of the repair process in Telecom and Cable industry, with an ability to analyze information and evaluate results to choose best solutions and solve problems. Customer Operations Process Manager Responsibilities Prepares performance reports by collecting, analyzing, and summarizing data and trends Ensure Critical Performance Metrics are met consistently Lead client/vendor reviews/calibrations Revert to client/vendor queries on routine issues Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely Manage multiple teams Perform audits and quality checks on Team Leads & Floor Supports Provide feedback to the Team Leads & Floor Supports periodically on their performance Ensure cross skilling and periodic process re-verification to ensure resource pool Perform Training Need Identification for teams Perform Bottom Quartile Management Ensure directives from senior leadership are percolated and acted upon Hold periodic meetings, discuss task delegation and review issues Conduct team huddles and meetings to discuss operational updates Build team spirit through group sessions, activities, and projects Focus on retention of staff through career mapping & guiding team members Advocate and follow organizational policies and procedures Adhere to the information security requirements Ensure all client deliverables met within timelines Ensure productivity/quality enhancement and process meet all metrics Remediation of any major incident Manage client MBR/QBR deck, client calls and reviews Minimum Qualifications Overall experience of 6+ years and should be a graduate or post graduate in any specialization Preferred Qualifications - Graduation in Computer Science, Computer Applications or related subject

Role The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery Do - Delivery Management - Ensure seamless delivery of the projects - Deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement - Create quarterly project charter with well-defined weekly project trajectory as per the project specifications & requirements and ensure 100% adherence in terms of schedule, quality, efforts and costs - Ensure 100% compliance to Project SLAs, information security protocols and etc (all customers contractual obligations) - Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA - Liaise between customer and internal technical delivery team to drive project health by adhering to organizational norms of project metrics - Drive various project related audits like quality, customer, ISO etc and ensure zero non-compliance - Conduct periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations - Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the program/ project requirement - Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes - Maintain project structure in Confluence & SAP in line with prevailing business requirements and norms - Ensure expected ramp down (ERD) compliance as committed in MSA - Client Relationship Management - Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients - Conduct regular customer connects (meetings/ visits/ video- conference) and participate in Management Review Meetings (MRM) with client management/engagement managers to understand customers current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation - Identify and close early warnings on a project to avoid any customer escalations - Plan and conduct Quarterly Business Reviews (QBR) along with DMs/ ADH with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account - Design and monitor project performance dashboards/ reports with the clients periodically - Delivery governance across the project - Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project - Conduct periodic reviews with the delivery team on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects - Identify and resolve potential risks or early warning signs on project delivery to drive for ZERO surprise escalations and eliminate any revenue leakage - Escalate any deviations from the project charter to the delivery managers in terms of schedule, effort, cost, infrastructure from the project charter and minimize process exceptions and such deviations from the actual project plan - Review and monitor revenue allocations/ realization to avoid OB revenue leakage - Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at project/ program level during reviews highlighting any critical project escalations and potential risks - Operational Excellence - Automation Focus - Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project - Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery - Interact and engage with tools team to bring in new tools in the project to automate certain pointers/ elimination of any noise in the project - Innovation Focus - Brainstorm with the team to identify improvement opportunities and initiatives to further improve quality, delivery speed and productivity parameters - Drive value adds and BVMs; ensure management showcases them to customer in MRM & QBR to drive growth - Plan and conduct periodic idea campaigns to generate new solutions to the problems/ define better ways of working - Drive and deploy Knowledge Management and sharing - Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within own account - Deploy the Wipro's knowledge management portal across the account and monitor & track trainings - Capability Development and Talent Pipeline Creation - Demand forecasting in line with business requirements - Anticipate attrition and ensure right talent supply chain to deliver the project - Spearhead quarterly demand forecasting and resource planning aligned to project requirements - Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team - Anticipate new skills/ upcoming technologies required to deliver the project and ensure the team is trained or right talent is inducted into the project as per the skill requirements - Drive 100% compliance on trainings and upskilling requirements - Prioritize and identify essential and upcoming technical skills required across programs/ projects to facilitate and drive right supply chain - Drive towards 100% mandatory training compliance for the target population within an account - Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations - Quarterly connect with critical talent to understand their career aspirations and create their learning maps along with project managers and HRBP - Fresher engagement program - Ensure a stable arrangement and assimilation of rookie within accounts in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc) - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Talent Management - Ensure adequate onboarding and training for the team members to enhance capability & effectiveness - Build an internal talent pool and ensure their career progression within the organization - Manage team attrition - Drive diversity in leadership positions - Performance Management - Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports - Ensure that the Performance Nxt is followed for the entire team - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Facilitate rewards and recognition to acknowledge the high performers in the team Deliver 1. Delivery Management Client satisfaction PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter 2. Delivery Management operational efficiency Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects 3. Delivery Management Financials Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives 4. Capability Building % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix 5. Team Management Team attrition %, Employee satisfaction score Mandatory Skills: IT Operations Management.Experience: 8-10 Years.

OVERALL PURPOSE OF THE ROLE : Reporting to the IS&T-Head of Engineering Operations, you will ensure compliance of solution deployed and overall Core Model operations in production. You will be responsible to support portfolio of applications in Engg solutions. Work with partner ecosystem, business stakeholders and IS&T stakeholders. This role is part of IS&T organization. RESPONSIBILITIES: Lead and manage run operations for portfolio of applications: o Periodic weekly / monthly review of state of operations with key business stakeholders o Provide expertise to support sites on new topics / new processes deployment o Perform Rex (lessons learned) to ensure that Core Model is applied in deployed sites o Ensure operations of all applications are as per SLAs o Participate and lead any P1/P2 incidents pertaining to applications in production o Working with operations team and suppliers implement actions to continuously improve performance of applications o Guide, support and mentor the ServiceNow team, providing new opportunities to grow, get exposed to stakeholders and learn continuously o LeadTransition to Run. o Responsible for Cost management of solutions, reporting and continuous improvement. o Coordinate with development, infrastructure, and business teams to manage application deployments, upgrades, and patches. o Ensure compliance with security, audit, and regulatory requirements. Business connect and Stakeholders Management: o Accountable along with Business & Process Owners to collect, filter and prioritize change requests o Work with Business & Process Owners and Key User (KU) in the submission of their demands through Scope Control process / Ticket Management process o Provide inputs to business in establishing business requirements, functional and non-functional specifications and advising the appropriate solutions. o Provide recommendations for decisions-making at Functional Review Board and Change Control Board. Represent as service ownerand decision approver o Perform KU connect / business connect meetings.Accountable for customer satisfaction o Strengthen the prioritization mechanism of requirements and related governance as part of release process o Maintain strong and close relationships with key stakeholders including service owners, application owners, architects and Directors Managing partner ecosystem for effective service delivery o Manage and drive partners for effective service delivery and operations for their respective application portfolio(Incident Management, Problem management, Service Request fulfilment and Change management) o Monitor, track & Co-ordinate with AMS Partners on performance and availability of the applications. Monitoring and Tracking SLAs/KPIs- ensuring they are met by partners. o Control quality of deliverables from External partners (Run Daily / Weekly governance meetings) Responsible for Core Model consistency: o Ensure that core model (Solution + processes & rules) is well documented, evolves consistently and is not jeopardized by localizations. Responsible for design and run documents are updated frequently(co-ordinate with required stakeholders in getting the inputs) o Promote the use of unique Core Model, cross-businesses across stakeholder ecosystem. Participate and provide inputs to rest of the IS (Information Systems) teams (Architects/ Projects) to maintain consistency forrespective functional domain(s): o Provide support on new topics from RUN perspectives (new processes, new business stakes) o Participate / Support new projects concerning IS Landscape of functional domain o Support the execution of the related strategy, in particular implementing the operational roadmap and right initiatives o Support projects and initiatives, o Communicate regularly about strategy, priorities and on-going projects to external and internal partners, and ensure constant awareness and alignment Competencies & Skills o Strong stakeholder management skills to connect and engage with management team, key configuration management stakeholders, internal and external partners and suppliers o Excellent verbal and written communication capabilities with the ability to interact and influence at all levels of this organization o Able to formalize and present a synthetic view on complex issue sand concepts o Strong analytical, problem-solving and critical thinking skills, and ability to find solutions (technical and functional) o Coordination skills to lead and deliver run roadmap and improvement projects in parallel o Strong organization skills with ability to meet tight deadlines and high challenges o Result oriented and attention to details o Ability to work with full autonomy and limited support o Ability to work effectively in virtual, geographically dispersed and cross-cultural environments o Maintain constant awareness and sponsorship of the IT leadership team through appropriate reporting about configuration and data management (priorities, blocking points requiring arbitration, strategy adaptations) o Support the delivery of the Transformation roadmap, challenge it and bring adaptations if required. TECHNICAL COMPETENCIES & EXPERIENCE 10+ years of overall IT experience. Around 5 years of 24x7 Production support experience Language Skills: Knowledge and Hands on exp in Power Apps, RPA solutions,Java, Apache, PL/SQL, TOMCAT, ETL tools, Reporting, Hands-on experience in managing and supporting Design and Industrial applications, particularly Dassault Systmes tools such as: CATIA, ENOVIA, DELMIA, 3DEXPERIENCE Platform & Other PLM/CAD/CAM/CAE tools is an added advantage. Experience with monitoring tools (e.g., Dynatrace), ticketing systems (e.g., ServiceNow, Jira), and cloud platforms (e.g., AWS, Azure). Driving performance and service quality for run activities for Engineering Applications Partner ecosystem management - Manage partner teams for Run activities compliance with Quality & Service Agreements Transition Management- Secure hand between build and run activities Expertise in driving process improvements initiatives ITIL certification required. A must. Experience with other multinational companies and working in other geographies preferred.