Operation Coordinator for Healthcare Industry

Key Responsibilities:

Manage day-to-day operations including sample coordination, reporting, logistics, and LIMS entries

Address and resolve patient feedback and service issues promptly

Handle and resolve customer and partner queries via call, WhatsApp, or email

Maintain strong relationships with doctors, collection centers, chemists, hospitals, and labs

Prepare and maintain patient and partner documentation, sample tracking records

Generate and analyze operational reports to identify service gaps and improvements

Support sales and inside support teams with process updates and field-level coordination

Maintain accurate patient satisfaction scores and implement improvement initiatives

Coordinate with lab technicians and phlebotomists for operational workflow

Ensure all partner communication and follow-ups are done professionally and timely

Required Skills and Qualifications: Bachelor’s degree or higher (Science/Healthcare background preferred)

Minimum 2 years of relevant experience in healthcare or pathology services

Basic knowledge of pathology test categories (LFT, KFT, CBC, etc.)

Proficient in MS Word, Excel, and data entry

Familiar with LIMS and laboratory workflow

Strong communication, problem-solving, and relationship-building skills

Ability to handle operational pressure and multitask efficiently Comfortable with both backend operations and field coordination

Preferred Skills: Experience working in a diagnostic center, hospital, or pathology lab

Knowledge of medical terminology and healthcare systems Experience using CRM tools or healthcare software

Fluent in Hindi and English (written and spoken)

Prior experience in customer counselling or service recovery What We Offer: Competitive salary and benefits package.

Opportunity to work on innovative healthcare technology products. Collaborative and dynamic work environment.

Career growth and professional development opportunities.

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Work Location: In person