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3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
Job Description: Roles and Responsibilities: Planning and preparing courses and lessons. Maintaining up to date subject knowledge related to ICSE, IGCSE, and ISC preparation for Classes 6th to 12th. Be proactively involved in teaching students. Motivating, facilitating, teaching, according to the pupil's educational needs. Plan, prepare and present lessons that cater to the needs of the whole ability range within their class. Preparing weekly assignments for each batch assigned to him/her. Timely correction and marking of assignment work carried out by the students in class and elsewhere. Assessing, recording and reporting on the development and progress of students. Communicating, consulting and providing feedback to the parents of students during PTM or as and when the requirement / need arises. Strong knowledge of Computer Science subject and ability to handle learners from class 6th to 12th. Candidates with School Teaching Experience along with experience in scholastic exam training will be preferred. Candidates must have a clear understanding of teaching and learning needs of Foundation Course students, who need to excel in School as well as Competitive Exams. Candidates with a habit of continuous self-learning will be preferred. Must possess excellent presentation and English communication skills. Planning and presenting lessons to facilitate students' understanding and application of mathematical and scientific concepts. Preparing and distributing learning material such as notes, assignments, and quizzes. Sourcing the resources and supplies needed for lessons. Ensuring that the classroom remains safe and conducive to learning. Invigilating quizzes and final examinations. Documenting and reporting on students' progress. Attending meetings with parents and staff. Ensure your pupils achieve learning outcomes that are above average in the subject of mathematics/science by instructing students in a clear, concise and fun way, and regularly preparing lesson plans that are engaging and incorporate the curriculum Incorporate the schools objectives into your lesson plans by remaining up to date with mission and initiatives Attend staff development meetings to improve your skills and receive help and feedback from Principal Regularly communicate with parents and legal guardians regarding childs performance, track and record student progress and keep records up to date for progress reports and parent teacher meetings Review curriculum needs and execute plans for improvement, and provide instruction and additional support to students Act as a role model by making your students feel motivated while maintaining an approachableRole & responsibilities Attend school events to better understand student interest and personalities outside of the regular classroom, build strong relationships with your students and aid in the strengthening of their self- confidence while inspiring them to achieve high goals Perform other duties and tasks as assigned Preferred candidate profile : 1. Willing to work in Bangalore (North) 2. Teaching experience in school is a must, preferably at least 3-5 years in ICSE/IGCSE/ISC/Similar Curriculum 3. Strong background in the subject 4. Should be tech savvy and assist the Lead Educator in all administrative tasks 5. Excellent communication skills 6. Preferably candidates with experience of teaching the subjects from Grade 6 to Grade 12. 7. Qualifications - Post Graduation in specified subject is must and B Ed - good to have 8. Experience in teaching will be preferred - ICSE/IGCSE/IB/ISC Perks and Benefits: Meals on campus Concessional Transport Medical Insurance & coverage upon confirmation
Posted 2 weeks ago
1.0 - 2.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Essential Responsibilities: Analyze technical impact, stability, and functionality due to any custom change Skills in system design, development and maintenance. Ability to troubleshoot and resolve technical issues. Manage small to medium-sized project/initiatives as an individual contributor . Evaluate code to ensure it is valid, meets industry standards and is compatible with devices and/or operating systems Develop or validate test routines and schedules to ensure that test cases mimic external interfaces Proactively identify defects in software code and isolate/contain the defects to prevent customer impact. Build partnerships with product management to ensure that the products being built deliver real value Identify problems uncovered by testing or customer feedback and correct problems This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: Bachelor s degree in computer science or equivalent training required with 1-2 years of development experience working on BASE24/Connex. Proficiency in Programming languag
Posted 2 weeks ago
2.0 - 5.0 years
4 - 7 Lacs
Hyderabad
Work from Office
In-depth understanding of endpoint security concepts, including malware detection, prevention, and response. Proficiency in deploying and configuring security tools and agents, with specific experience in CrowdStrike Falcon/MDE preferred. Strong knowledge of network protocols, operating systems, and cloud environments. Experience in developing and implementing security policies and configurations. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams. Strong problem-solving and troubleshooting skills, with a proactive approach to identifying and resolving security issues. Understanding of Network protocols and communications. Technical expertise in Microsoft Defender for Endpoint/ Microsoft Defender for Identity. Hand-on experience in writing complex/advanced KQL queries. Understanding of Linux operating systems. Understanding of Windows Operating System and deployment on Azure. Administration of M365D portal. Familiarity with windows Azure infrastructure components and services. Understanding of various security tools and platforms like MCAS, MDI, MDAV, MIP, Intune etc. Equal employment opportunity information . Manage and administer the CrowdStrike Falcon/Microsoft Defender for Endpoint platform to ensure effective endpoint security across the organization. Deploy and configure CrowdStrike Falcon agents/MDE agents on endpoints, servers, and other devices. Monitor the health and performance of the CrowdStrike Falcon/MDE environment, including detection rates and response times. Develop and implement security policies, rules, and configurations within the CrowdStrike Falcon console. Conduct regular audits and assessments to identify vulnerabilities and ensure compliance with security standards. Collaborate with other IT and security teams to integrate CrowdStrike Falcon/MDE with existing security tools and processes. Provide training and guidance to end-users and other IT staff on the proper use and management of CrowdStrike Falcon. Stay up-to-date on the latest security threats and trends, and continuously enhance the organizations security posture using CrowdStrike Falcon/MDE. Proven experience as a system administrator or security analyst, preferably with a focus on endpoint security. Certification in CrowdStrike Falcon administration or equivalent experience.
Posted 2 weeks ago
3.0 - 9.0 years
5 - 11 Lacs
Hyderabad
Work from Office
What you get to do in this role: The AI Services team at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future. You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world. Build the best cloud-based AI/ML solutions to power intelligent enterprise services Collaborate daily with a team of like-minded developers, product managers and quality engineers to produce quality software Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,
Posted 2 weeks ago
4.0 - 7.0 years
6 - 9 Lacs
Hyderabad
Work from Office
The Senior Linux Engineer is a valued member of the Coretek team responsible for responsible for delivering expert-level support for Linux operating systems, with a specific focus on SUSE Linux Enterprise Server (SLES) , maintaining, troubleshooting, and optimizing enterprise-level Linux systems. This role plays a critical part in ensuring system reliability and uptime by managing file systems, performing OS patching and migrations, and responding to high-priority incidents. Provide senior-level Linux OS support, specializing in SUSE Linux Enterprise Server (SLES) Extend and manage Linux file systems and volume groups Create and maintain mount points for applications and services P
Posted 2 weeks ago
5.0 - 10.0 years
7 - 12 Lacs
Bengaluru
Work from Office
The Manager role requires a Bachelors degree in a technical field such as computer science or computer engineering, with an advanced degree preferred. The role requires 5+ years of experience, with at least 2 years in leading engineering teams. Key responsibilities and requirements include: Experience working in an Agile and Test-Driven Development environment with strong business and technical vision. Experience in technologies that include Java, REST, SQL, Docker, Kubernetes, DevOps and more. Experience/Familiar with Generative AI (GENAI) tools and frameworks. Experience that will demonstrate proficiency and ease with programming languages, code quality initiatives, scripting languages and operating systems Experience with DevOps practices to ensure seamless development cycles and efficient production releases. You have the passion to understanding people and to always striving to improve our products and services! Responsibility for the overall development life cycle of the solution and management of complex products with significant bottom-line impact. Identify opportunities for further improvements to standards and processes. Mentor junior team members, develop departmental procedures and best practices standards. Work closely with senior engineers to develop the best technical design and approach for new product development. This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 8+ years of relevant work experience with a Bachelor s Degree or at least 6 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant wo
Posted 2 weeks ago
7.0 - 9.0 years
5 - 5 Lacs
Chennai
Work from Office
Role Proficiency: Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide technical leadership (lateral or hierarchical) for the team to resolve customer issues Outcomes: 1) Update SOP with updated troubleshooting instructions and process changes2) Mentor new team members in understanding customer infrastructure and processes3) Perform analysis for driving incident reduction4) Escalate high priority incidents to customer and organization stakeholders for quicker resolution5) Contribute to planning and successful migration of platforms6) Perform root cause analysis to find out corrective and preventive actions after every major incidents and escalations7) Work on problem tickets for finding permanent solutions of repeated issues8) Create roll out and roll back plan for change implementation and ensure adherence for preventing unauthorized changes Measures of Outcomes: 1) SLA Adherence2) Time bound resolution of elevated tickets - OLA3) Manage ticket backlog timelines - OLA4) Adhere to defined process - Number of NCs in internal/external Audits5) Number of KB articles created6) Number of incidents and change ticket handled 7) Number of elevated tickets resolved8) Number of successful change tickets9) % Completion of all mandatory training requirements Outputs Expected: Resolution: Understand Priority and Severity based on ITIL practice resolve trouble ticket within agreed resolution SLA Troubleshooting: Troubleshooting based on available information from previous tickets or consulting with seniors. Participate in online knowledge forums reference. Covert the new steps to KB article Perform logical/analytical troubleshooting. Work on problem tickets to identify permanent solutions Escalation/Elevation: Escalate within organization/customer peer in case of resolution delay. Understand OLA between delivery layers (L1 L2 L3 etc) adhere to OLA. Elevate to next level work on elevated tickets from L1 Tickets Backlog/Resolution: Follow up on tickets based on agreed timelines manage ticket backlogs/last activity as per defined process. Resolve incidents and SRs within agreed timelines. Execute change tickets for infrastructure. Installation: Install and configure tools software and patches Runbook/KB: Update KB with new findings Document and record troubleshooting steps as knowledge base Collaboration: Collaborate with different towers of delivery for ticket resolution (within SLA); resolve L1 tickets with help from respective tower. Collaborate with other team members for timely resolution of tickets. Actively participate in team/organization-wide initiatives. Co-ordinate with UST ISMS teams for resolving connectivity related issues. Stakeholder Management: Lead the customer calls and vendor calls. Organize meeting with different stake holders. Take ownership for function's internal communications and related change management. Strategic: Define the strategy on data management policy management and data retention management. Support definition of the IT strategy for the function's relevant scope and be accountable for ensuring the strategy is tracked benchmarked and updated for the area owned. Process Adherence: Thorough understanding of organization and customer defined process. Suggest process improvements and CSI ideas. Adhere to organization' s policies and business conduct. Process/efficiency Improvement: Proactively identify opportunities to increase service levels and mitigate any issues in service delivery within the function or across functions. Take accountability for overall productivity efforts within the function including coordination of function specific tasks and close collaboration with Finance. Process Implementation: Coordinate and monitor IT process implementation within the function Compliance: Support information governance activities and audit preparations within the function. Act as a function SPOC for IT audits in local sites (incl. preparation interface to local organization mitigation of findings etc.) and work closely with ISRM (Information Security Risk Management). Coordinate overall objective setting preparation and facilitate process in order to achieve consistent objective setting in function Job Description. Coordination Support for CSI across all services in CIS and beyond. Training: On time completion of all mandatory training requirements of organization and customer. Provide On floor training and one to one mentorship for new joiners. Complete certification of respective career paths Performance Management: Update FAST Goals in NorthStar track report and seek continues feedback from peers and manager. Set goals for team members and mentees and provide feedback.Assist new team members in understanding the customer environment Skill Examples: 1) Good communication skills (Written verbal and email etiquette) to interact with different teams and customers. 2) Modify / Create runbooks based on suggested changes from juniors or newly identified steps3) Ability to work on an elevated server ticket and solve4) Networking:a. Trouble shooting skills in static and Dynamic routing protocolsb. Should be capable of running netflow analyzers in different product lines5) Server:a. Skills in installing and configuring active directory DNS DHCP DFS IIS patch managementb. Excellent troubleshooting skills in various technologies like AD replication DNS issues etc.c. Skills in managing high availability solutions like failover clustering Vmware clustering etc.6) Storage and Back up:a. Ability to give recommendations to customers. Perform Storage & backup enhancements. Perform change management.b. Skilled in in core fabric technology Storage design and implementation. Hands on experience on backup and storage Command Line Interfacesc. Perform Hardware upgrades firmware upgrades Vulnerability remediation storage & backup commissioning and de-commissioning replication setup and management.d. Skilled in server Network and virtualization technologies. Integration of virtualization storage and backup technologiese. Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements.f. Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.7) Cloud:a. Skilled in any one of the cloud technologies - AWS Azure GCP.8) Tools:a. Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow etcb. Skilled in SQL scriptingc. Skilled in building Custom Reports on Availability and performance of IT infrastructure building based on the customer requirements9) Monitoring:a. Skills in monitoring of infrastructure and application components10) Database:a. Data modeling and database design Database schema creation and managementb. Identify the data integrity violations so that only accurate and appropriate data is entered and maintained.c. Backup and recoveryd. Web-specific tech expertise for e-Biz Cloud etc. Examples of this type of technology include XML CGI Java Ruby firewalls SSL and so on.e. Migrating database instances to new hardware and new versions of software from on premise to cloud based databases and vice versa.11) Quality Analysis: a. Ability to drive service excellence and continuous improvement within the framework defined by IT Operations Knowledge Examples: 1) Good understanding of customer infrastructure and related CIs. 2) ITIL Foundation certification3) Thorough hardware knowledge 4) Basic understanding of capacity planning5) Basic understanding of storage and backup6) Networking:a. Hands-on experience in Routers and switches and Firewallsb. Should have minimum knowledge and hands-on with BGPc. Good understanding in Load balancers and WAN optimizersd. Advance back and restore knowledge in backup tools7) Server:a. Basic to intermediate powershell / BASH/Python scripting knowledge and demonstrated experience in script based tasksb. Knowledge of AD group policy management group policy tools and troubleshooting GPO sc. Basic AD object creation DNS concepts DHCP DFSd. Knowledge with tools like SCCM SCOM administration8) Storage & Backup:a. Subject Matter Expert in any of the Storage and Backup technology9) Tools:a. Proficient in the understanding and troubleshooting of Windows and Linux family of operating systems10) Monitoring:a. Strong knowledge in ITIL process and functions11) Database:a. Knowledge in general database management b. Knowledge in OS System and networking skills Additional Comments: Automation position description: What does a successful Senior z/OS Systems Architect do at Fiserv? You will be responsible for designing and implementing automated solutions in the z/OS environment, supporting opportunities coming from customer requests or proactively through internal partnerships. As a senior architect, your focus will be to partner with internal teams to look at how the work is being done and provide recommendations, design and solutions through seamless automation efforts. What you will do: - Utilize REXX, TSO, ISPF, DB2, batch JCL etc. to create interactive utilities and perform batch processing - Support existing in-house solutions that the team has implemented over the years. - Provide customer support for vendor provided applications, like JCK, Infoman, etc. - Perform Proof of Concept exercises for potential vendor provided applications - Seek opportunities to help other Fiserv associates and departments, by finding processes and tasks that can benefit by automation - Respond to customer requests as received - Work with customers to gain an understanding of their requirements, develop a proposed solution, and build the agreed upon utility or batch process What you will need to have: - 12+ years of experience with z/OS, in BMC Mainview Autooperator/CSM, Broadcom's OPS/MVS, TSO, ISPF, Microsoft Office products - 8+ years of experience with REXX, TSO commands, ISPF Dialog Tag Language, DB2, JCL, and SAS/WPS - 8+ years of experience with CA7, Control-M, Endevor, IDz, ADDI - 5+ years of experience in global MVS system architecture and scalability - Bachelor's degree in computer science, or an equivalent combination of education, military, and work experience What would be great to have: - Working knowledge of z/VM and IBM z Virtualization, and OMVS segment/ z/OS UNIX shell - Visual Studio and Mainframe DevOps tools and concepts - Ansible, Linux, CI/CD architecture and methodology, Ansible, Kubernetes, containerization - Repository experience using GitLab and scripting experience with Shell or Python - Experience leading project teams, preferably on large scale modernization projects Required Skills Database,Jcl,Tso,Rexx
Posted 2 weeks ago
0.0 - 2.0 years
0 Lacs
Chennai
Work from Office
{"company":" Fueling Brains is a growing, vibrant organization poised to change the narrative of Education. We are looking for individuals who are passionate about transforming the world of education through a holistic, whole-brain approach to the development of young children. Children impacted by our program will grow into well-rounded, well-regulated, and joyful adults who serve their community and shape the future. We bring together the best of educational science, technology, and childcare expertise to unveil the childs infinite potential. We are looking for an efficient Neuropsychology Associate to support brain-based audits, track developmental progress, and assist in mapping classroom strategies based on cognitive and behavioral observations. The ideal candidate will have a background in neuropsychology, child development, or cognitive science. They should be able to work independently and collaboratively, bringing strong attention to detail and a passion for neuroscience-driven education. Ultimately, you will contribute to the growth of Fueling Brains neuroscience initiatives and help shape future-ready, emotionally intelligent learners. ","role":" Job Summary: We are seeking a passionate and detail-oriented Junior Neuropsychology Associate to join our growing Neuropsych team. This role is ideal for recent graduates in Psychology or candidates with up to two years of relevant experience. The selected candidate will support the development and review of brain-based educational strategies, contribute to data audits, and assist in research activities. This position requires a fundamental understanding of child psychology, neurodevelopment, and scientific data handling. Key Responsibilities: Conduct regular audits of brain-based activity data collected from Fueling Brains classrooms. Coordinate with early learning coaches and educators to track childrens developmental progress. Assist in the mapping of strategies and classroom activities based on cognitive and behavioral observations. Liaise with the Application Team for enhancements in brain-based learning applications. Support in preparing neuroscience-aligned brain maps and research reviews. Compile developmental reports and contribute to AI model training datasets for report automation. Assist in preparing periodic audit reports of brain-based activities. Qualifications & Skills: Bachelor s degree in Psychology (mandatory). 0-2 years of relevant work experience; fresh graduates with research project experience are welcome. Good written and verbal communication skills. Fundamental understanding of child psychology and neurodevelopment. Ability to analyze scientific data with attention to detail. Basic proficiency in conventional and modern operating systems. Preferred: Exposure to research or project-based internships in developmental psychology or education. Basic knowledge of cognitive development frameworks. Work Environment Requirements: Full-time, on-site role based in Chennai, India. Collaborative work with cross-functional teams (Product, R&D, Education). Comfortable working in a fast-paced, mission-driven organization. "},"
Posted 2 weeks ago
1.0 - 4.0 years
3 - 7 Lacs
Noida
Work from Office
Req ID: 314441 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Service Desk - Technical Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). "Senior Service Desk Associate English India - Work from Office Competitive Salary & Benefits Role Overview The Service Desk Senior Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities : Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone ,e-mail and chat Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills: Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Willing to work from office 5 days in a week. Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Excellent communication and customer service skills Fluency in English language Flexibility to work in rotational shifts (24/7).
Posted 2 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
Gurugram
Work from Office
Join Teleperformance - Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. Why Choose Teleperformance? We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Become Part of an Exceptional Team! Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Job Description Information Systems Security work focuses on preventing IT-based crime, hacking, intentional or inadvertent modification, disclosure, or destruction to an organizations information systems and IT assets and intellectual property including: Designing, testing, and implementing secure operating systems, networks, and databases Password auditing, network based and Web application based vulnerability scanning, virus management, and intrusion detection Conducting risk audits and assessments, providing recommendations for application design Monitoring and analyzing system access logs Planning for security backup and system disaster recovery Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects. Shares best practice and advice to the co-workers in the professional area. Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters. Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team. Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope. Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility. Be One of Our People: It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer Job Application Accommodation: If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Service Desk Associate - English India - Bengaluru, working from office Competitive Salary & Benefits Role Overview The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users. Role Responsibilities Manages customer interactions & records reported issues in the ITSM Identifies issues, apply fixes and investigate root causes using internal instructions. Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner Key Skills Ideally University education, preferably technical degree, or Microsoft certifications Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications Experience of providing Hybrid (Office and Remote) IT support is an advantage Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills Good communication and customer service skills Fluency in English language Flexibility to work shifts if required Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Working for a top 5 company in the industry worldwide Company culture focused on the employee wellbeing The opportunity to grow a career in Monitoring/Infrastructure Learning & Development platforms
Posted 2 weeks ago
1.0 - 6.0 years
11 - 12 Lacs
Bengaluru
Work from Office
Amazon Global Selling is a business that enables sellers from across the world to sell exports their products to customers in USA shopping on Amazon.com and is looking for a SE to join us & help deliver strategic goals for Amazon ecommerce systems. The growth of this business is directly dependent on the ability for sellers across the world to register with Amazon Global Selling and conduct their business in a friction free manner. A core part of the growth of the Global selling business is building solutions for Sellers from Emerging marketplaces (which are countries that are relatively newer in the e-commerce domain when compared to USA and Europe, such as India, Vietnam, Thailand, Australia, Singapore etc.), to register for and grow within the Global Selling business. To drive the growth of this business, Global Selling Foundations Technology team has a mission to Offer a Global Selling experience that enables new and existing Global Selling Emerging Marketplaces (GSE) sellers to easily Start, Manage and Grow their business globally . The team comprises of 3 sub-teams, which are called the Exports Compliance Technology team , Exports Seller Growth Technology team , and Exports Seller Fulfilment team , which support multiple aspects of Amazon Global Selling s core businesses such as Registration, Payments, Compliance, Business Growth, Cross border Fulfilment, for both Desktop and Mobile users. The team also builds ML, AI, and LLM solutions for Sellers across different Emerging marketplaces. So join us to build the next gen platforms that will enable millions of sellers across the world to Sell Globally. Write codes accomplishing some small task or address small scale business problems. Understand and debug minor issues occurring in a service when a TT comes/ PE raised. Prod deployment and sanity. Write scripts for automations to fix commonly occurring issues. Understand and work on AWS services like Lambda, SQS, DDB. automate select systems administration tasks through creation and maintenance of scripts and tools 1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern program languages Bachelors degree Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis Knowledge of programming languages such as C/C++, Python, Java or Perl
Posted 2 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently.
Posted 2 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Job Title: Customer Service Consultant Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Disclaimer Sutherland never asks for payments or favors for job opportunities. High school diploma or equivalent and above
Posted 2 weeks ago
10.0 - 12.0 years
11 - 13 Lacs
Bengaluru
Work from Office
Req ID: 312617 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Admin Specialist Advisor to join our team in Bangalore, Karn taka (IN-KA), India (IN). Global Grade Description - Individuals are expert in their subject area and have working knowledge of related subject areas. They lead largescale projects. They may lead/ guide others on cross functional projects outside of their own department Job Family Grade Description - Acts as a subject matter expert in the design, architecture and deployment of new systems to keep the server environment stable and interruptions to a minimum in standalone and multi-tiered environments. Conducts system analysis and development to keep systems current with changing technologies. Works with other professional technical staff in evaluating current systems and making decisions on future development Typical Years of Experience - Typically requires 10-12 years relevant experience. Minimum Education and Certifications Undergraduate degree or equivalent combination of education and work experience. Graduate degree preferred. Skills - Advanced knowledge of systems software / hardware, networks and operating systems. Advanced knowledge of processes and tools utilized for system management, problem reporting, change management and support tools. Exceptional technical troubleshooting skills. Exceptional interpersonal and client service skills.
Posted 2 weeks ago
0.0 - 2.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Job Title: Customer Support Associate Roles and Responsibilities: Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Email, Chat & Voice). 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work,2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. Disclaimer Sutherland never asks for payments or favors for job opportunities. High school diploma or equivalent and above.
Posted 2 weeks ago
2.0 - 7.0 years
3 - 5 Lacs
Mumbai, Navi Mumbai
Work from Office
Skills (common) : - Understanding Operating Systems like Windows 7,8,10 and MacOS. - Troubleshooting Internet, Hardware and Software Internet Issues for Clients. - Fixing Software and Drivers on Client Systems. - Understanding of Settings and Control Panel Options. - Fixing Issues in Device Manager and External Devices. - Understanding Latest Privacy Settings and Access Control in Devices. - Setting Up System using Remote Desktop Connections like AnyDesk, TeamViewer, etc. - Excellent oral communication skills with a passion to resolve customer queries successfully and quickly. - Adept at technology to troubleshoot and ensure smooth online class experience. - Active listening skills, patience and detail obsession to maintain call logs Responsibilities & Duties : - Identify and resolve technical issues promptly and successfully (TAT 5 minutes). - Answer technical and service questions about the product. - Ownership for the team mission to create a 5-Star experience for every customer. - Maintain Documentation and Communicate the same to stakeholders by recording customer queries and details Working hours : - 4pm to 1am - 6 days working with 1 Weekday Off (Saturday/Sunday Working)
Posted 2 weeks ago
5.0 - 8.0 years
11 - 21 Lacs
Pune
Work from Office
Java 8 / Java lambda log monitoring Spring Boot RESTFul API / JSON HTTP Protocols / CORS / CSRF Cache Control (Redis) SQL Database queries for analysis Unix/Linux (Or Windows Server) operating systems Configuration management tools like Ansible, Puppet or Chef debugging Monitoring stacks Prometheus, Grafana, Elasticsearch and APM tools like Dynatrace, AppDynamics, etc. Web Server, and Java Application Server CI / CD (optional) NoSQL (optional) Queueing Services (optional) API Gateway (optional) DevOps Tools hands-on - JIRA, GIT & Bitbucket
Posted 2 weeks ago
1.0 - 6.0 years
3 - 8 Lacs
Bengaluru
Work from Office
Job Summary: We are seeking an experienced Network Protocol Developer with a strong background in C programming and extensive knowledge of networking fundamentals, specifically in Layer 2 (L2) and Layer 3 (L3) protocols, including VxLAN, BGP, and OSPF. The ideal candidate will have experience in containerization and disaggregation of network protocols, along with hands-on expertise in Cisco technologies, such as Cisco IOX and NX-OS. The role will require a deep understanding of control and data plane concepts and the ability to develop and enhance networking protocols in a dynamic environment. Key Responsibilities: C Programming & Network Protocols: Design, develop, and enhance network protocols using C programming. Expertise in L2 and L3 protocols, including VxLAN, BGP, and OSPF, to ensure optimal functionality and performance in network systems. Collaborate with network teams to implement and test protocol updates, patches, and enhancements. Containerization & Disaggregation of Protocols: Implement containerization technologies (e.g., Docker, Kubernetes) for network applications and services. Work on disaggregation of network protocols, ensuring modularity and scalability for network configurations. Develop solutions to improve network flexibility and resource management through containerized deployments. Cisco Technologies: Hands-on experience with Cisco platforms, specifically Cisco IOX and NX-OS. Work on the development, enhancement, and optimization of network protocols on Cisco devices. Provide expertise in control plane and data plane operations and their integration into Cisco-based solutions. Network Fundamentals & Troubleshooting: Solid understanding of networking fundamentals, including IP addressing, routing, and switching. Proactively troubleshoot and debug network protocol issues to ensure high performance and reliability. Collaboration & Communication: Strong communication skills, both written and verbal, for collaborating with cross-functional teams and documenting technical designs and solutions. Communicate complex technical concepts effectively to non-technical stakeholders. Skills & Qualifications: C Programming: Strong experience in C programming, particularly in network protocol development and optimization. Networking Protocols: In-depth knowledge of L2/L3 protocols, specifically VxLAN, BGP, and OSPF. Understanding of control and data plane operations within network protocols. Containerization: Hands-on experience with containerization technologies (Docker, Kubernetes). Understanding of the principles of network disaggregation. Cisco Technologies: Expertise with Cisco IOX, NX-OS, and Cisco-based networking solutions. Knowledge of developing, enhancing, and optimizing network protocols on Cisco platforms. Networking Fundamentals: Strong understanding of networking fundamentals, including TCP/IP, routing, and switching principles. Knowledge of network architecture and design best practices. Communication: Excellent communication skills for interacting with technical and non-technical teams. Ability to document and present technical details effectively. Preferred Experience: Prior experience with network protocol development and containerization in a production environment. Experience with network automation tools and frameworks is a plus. Education & Experience: Bachelor's degree in Computer Science, Network Engineering, or related field, or equivalent work experience.
Posted 2 weeks ago
10.0 - 17.0 years
35 - 40 Lacs
Bengaluru
Work from Office
1. C programming, Network Domain. L2/L3 - VxLAN, BGP, OSP (mandatory), knows Networking foundamentals 2. Containerazation (mandatory), Dis-aggregation of protocols. 3. Cisco work experience in developing, enhancing protocols is must - CIsco IOX, NX-OS, Control & Data Pane knowledge4. Good communication
Posted 2 weeks ago
0.0 - 3.0 years
0 Lacs
hyderabad, telangana
On-site
You have an exciting opportunity to join our team as a Developer with 0-2 years of experience. As a Developer, you will be based in Hyderabad/Kovilpatti and will be responsible for working on various projects. We are looking for 2 individuals to join our team. To be successful in this role, you should have a degree in any field with a minimum of 65% marks. You will be working in a Work From Office (WFO) setting, so you should be comfortable with that work mode. Your main responsibilities will include hands-on experience in ColdFusion Development, HTML, CSS, and AJAX. Additionally, you should have experience in ASP or JSP, JSF, JavaScript, and ActionScript. It is important to have knowledge of ColdFusion Builder, Eclipse, Oracle Database, and PL/SQL. Strong development skills in Java or .Net will be beneficial for this role. You should have the ability and desire to work in both technical and client-facing roles. Experience with web-based applications, various operating systems, and application servers will be an advantage. Familiarity with agile methodology and ColdFusion security frameworks is preferred. Your troubleshooting skills will be put to the test as you troubleshoot and resolve issues related to ColdFusion applications. Writing efficient code that meets business requirements and ensures on-time delivery is a key part of this role. You will also be responsible for maintaining documentation related to enterprise and database applications. Using front-end technologies like Javascript/jQuery, HTML, and CSS, you will build and update web forms. Being a self-starter who can work independently and manage multiple tasks simultaneously will be crucial for success in this role. Meeting deadlines and delivering quality results are essential aspects of this position.,
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
maharashtra
On-site
As a Senior Solutions Architect at NTT DATA, you will be a key player in collaborating with clients and internal teams to design and create advanced solutions that drive transformation. Your role will involve developing architectural visions for complex solutions, spanning application software, infrastructure, and related technology components. You will contribute to the creation of complex solution architectures in specific business areas, evaluating alternative architectures based on cost, performance, and scalability considerations. By providing detailed specifications for both cloud-based and on-premises components, you will ensure the delivery of robust and cutting-edge solutions tailored to meet the unique needs of our clients. In this hands-on role, you will be responsible for preparing technical plans and designs that align with enterprise and solution architecture standards, while remaining adaptable to evolving project requirements. Your duties will include understanding client requirements, conducting thorough analyses, and delivering effective problem resolutions. Staying up-to-date with industry trends and emerging technologies will be crucial in your role. You will be expected to produce insightful reports, technology roadmaps, and share your knowledge with internal teams and clients. By creating multiple design views that address both functional and non-functional requirements, you will offer innovative solutions with proof-of-concept implementations. Additionally, mentoring and guiding less experienced colleagues will be part of contributing to a collaborative culture within the organization. To excel in this position, you should possess advanced knowledge of multi-vendor service integrations, cross-functional software, operating systems, and infrastructure designs. A deep understanding of deploying specific infrastructures and application software in alignment with methodologies such as TOGAF, Zachman, SOA, ITIL, and COBIT is essential. You should also have the ability to develop and leverage advanced specialist knowledge of reference architectures. Extensive experience in technical, IT, or operations roles within large-scale technology services environments is required, along with strong client engagement and consulting skills, including needs assessment and change management. Effective collaboration with cross-functional teams like sales, product, and delivery, excellent communication, and interpersonal skills, as well as a continuous learning mindset to stay abreast of technology trends, are also necessary for success in this role. A bachelor's degree in computer science, engineering, business, or a related field is preferred for this position at NTT DATA, a trusted global innovator of business and technology services. NTT DATA serves 75% of the Fortune Global 100, committed to helping clients innovate, optimize, and transform for long-term success. With a significant investment in R&D annually, NTT DATA aims to support organizations and society in confidently navigating the digital future. The company operates in more than 50 countries, employing diverse experts and collaborating with a robust partner ecosystem. Services provided by NTT DATA include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. As a leading provider of digital and AI infrastructure globally, NTT DATA is part of the NTT Group, headquartered in Tokyo. NTT DATA is proud to be an Equal Opportunity Employer, offering a hybrid working environment to its employees.,
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
andhra pradesh
On-site
The Desktop Support Engineer/Technical Support Engineer role based in Petnikota, Kurnool, Andhra Pradesh requires an experienced professional with 2 to 6 years of experience and an immediate joiner status. As a part of this role, you will be responsible for providing onsite support and troubleshooting various hardware and software issues. Your responsibilities will include: - Handling tickets that require onsite support - Responding to client support requests - Contacting clients to identify the nature of the problem - Troubleshooting hardware and software issues - Installing and maintaining hardware and computer peripherals - Installing and upgrading operating systems and computer software - Troubleshooting networking and connection issues - Providing advice on software or hardware upgrades - Offering basic training in computer operation and management - Managing incidents, changes, and problems - Demonstrating working knowledge and support of SAP, Microsoft software and hardware, and Networking - Possessing knowledge of Networks, AD, DNS, DHCP, Cloud backup If you have a strong background in desktop support and technical troubleshooting, and possess excellent communication and problem-solving skills, we encourage you to apply for this position.,
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
The Operations Academy Team operates within the Operations Performance Enablement Group. Our mission is to support LSEG Operations employees through their Career lifecycle, onboarding new employees, build technical skills, embedding ways of working, and developing operations leaders. Through targeted, relevant, impactful, and timely learning solutions, we foster growth and excellence in Operations. As a Sr. Learning Consultant reporting to the Learning Manager of the Technical Skills Development Team in Operations Academy, you will be responsible for conducting learning needs analysis and developing, delivering, and measuring the effectiveness of learning programs in partnership with the Program Managers. Candidates with technical knowledge and skills on data fluency, cloud computing, networking, operating systems, programming, and automation are encouraged to apply. In this role, you will be responsible for training facilitation, conducting Learning Needs Analysis (LNA), leading the development of training programs, project management, learning evaluation, business partnering & consulting, governance, problem-solving/innovation, mentoring/coaching, learning administration, and continuous professional development. Key Qualifications: - Subject matter expertise in LSEG Desktop, Enterprise Tech workflows, Product support, Salesforce processes, and Tools within Operations - Basic to intermediate level skills in training delivery, facilitation, instructional design, and project management - Up-to-date understanding of industry trends in Learning & Development - Strong communication, customer management, self-leadership, and ability to work under pressure - Dedication to continuous learning and self-development Preferred Knowledge & Skills Accreditation: - Technical certifications completed (at least 1, with the goal of adding more for professional development), such as RHCSA, AWS Cloud Practitioner, Azure Network Engineer Associate, VMware Certified Professional - Intermediate to advanced level knowledge in Cloud Technology (AWS, Google Cloud, Microsoft Azure), Programming (SQL, Python, R, JSON), and AI (ML, NLP, DL, Gen AI, LLM) Join us at LSEG, a global financial markets infrastructure and data provider, where our purpose is driving financial stability, empowering economies, and enabling sustainable growth. Be part of our dynamic organization, embrace our values of Integrity, Partnership, Excellence, and Change, and contribute to our collaborative and creative culture. Together, we aim to accelerate the just transition to net zero, support the green economy, and create inclusive economic opportunity.,
Posted 2 weeks ago
0.0 - 2.0 years
2 - 3 Lacs
Hyderabad
Work from Office
Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat. Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs). Take full ownership of each interaction with proactive problem-solving and excellent customer service. Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light. Maintain customer records and call documentation in our systems with precision. Meet performance metrics such as quality, productivity, attendance, and first-contact resolution. Suggest process improvements and flag recurring customer issues through proper channels. Skills Required: Good verbal and written communication skills in English. Strong customer service mindset with active email communication skills. Ability to empathize with customers, manage time effectively, and work independently. Basic user-level knowledge of Windows operating systems. Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat). High school diploma or equivalent and above. 0-2 years of experience (freshers welcome!). Work Location: Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 Shift: Rotational shifts-includes both day and night 5 days of work, 2 day-rotational off Additional Information: A fast-paced, global work environment where your voice matters. Skills for life: problem-solving, professionalism, adaptability, and communication. A team that feels like family and celebrates every win big or small. A platform to grow quickly within a global MNC with learning and development opportunities. Recognition and rewards as you shape your career journey. 12th & Above
Posted 2 weeks ago
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