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Veridian Tech Solutions, Inc. logo
Verint WFO Process Analyst Veridian Tech Solutions, Inc.

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the Verint WFO Process Analyst, your role is to be a dedicated ambassador for Verint best practices within the organization. You will collaborate with the wider team to develop a thorough understanding of Verint products and methodologies. Your key responsibilities include serving as the primary point of contact for any technical or behavioral challenges related to Verint WFO, training new users on Verint WFO, ensuring adherence to established processes and procedures, managing escalated issues, defining and standardizing process times, upholding Verint WFO best practices, conducting system setup and audits, and supporting further rollouts. In terms of system maintenance, you will act as ...

Posted 5 months ago

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