Verint WFO Process Analyst Veridian Tech Solutions, Inc.

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As the Verint WFO Process Analyst, your role is to be a dedicated ambassador for Verint best practices within the organization. You will collaborate with the wider team to develop a thorough understanding of Verint products and methodologies. Your key responsibilities include serving as the primary point of contact for any technical or behavioral challenges related to Verint WFO, training new users on Verint WFO, ensuring adherence to established processes and procedures, managing escalated issues, defining and standardizing process times, upholding Verint WFO best practices, conducting system setup and audits, and supporting further rollouts. In terms of system maintenance, you will act as a Super User for the Verint WFO system, overseeing system configuration, process setup, change control, and access management. You will collaborate with relevant teams and users to provide effective support and training. Additionally, you will proactively analyze key trends and provide recommendations to enhance customer experience and achieve business goals. You will deliver individual and group training sessions on Verint WFO, including guidance on system upgrades. When working with new teams, you will conduct process analysis and work measurement to ensure effective system setup for new team implementations and refine existing users as needed. It is essential for you to understand customer objectives, business structure, processes within operational teams, compliance requirements, and communication strategies. Your ability to adapt to change, effectively manage challenges, drive change strategies, and promote the benefits of change will be crucial in this role. Your communication skills, including written and verbal abilities, listening skills, and rapport-building skills, will be essential for engaging with stakeholders at all levels of the organization. By demonstrating strong process analysis and design skills, compliance awareness, and change management capabilities, you will contribute to the success of Verint WFO implementations and optimizations within the organization.,

Posted 2 days ago

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