355 Opentext Jobs - Page 8

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less

Summary Position Summary Senior Analyst – ServiceNow QA - Deloitte Support Services India Private Limited Solutions Delivery-Canada is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems. Solutions Delivery Canada develops and maintains solutions built on varied technologies like SalesForce, Microsoft technologies, SAP, Hadoop, ETL, BI , ServiceNow, PowerAutomate, OpenText. Solutions Delivery Canada has various groups which provide the best of the breed solutions to the clients by following a streamlined system development methodology. Solutions Delivery Canada comprises of groups like Usability, Application Architecture, Development and Quality Assurance and Performance. Work you’ll do Role: Operates as ServiceNow QA for ServiceNow implementation projects. Responsibilities Strategic Strong communication skills regarding technical topics and remote collaboration skills are critical to this role. Demonstrates an ability to provide accurate project estimates and timelines. Demonstrates an ability to deliver on project commitments. Produces work that consistently meets quality standards. Operational Demonstrates the ability to understand complex business and functional requirements. Demonstrates superior analytical skills in analyzing user, functional and technical requirements Demonstrates practical application of the Testing Concepts in day-to-day project activities. Demonstrates the ability to derive the Test Scenarios from the Business Requirements. Demonstrates working understanding in Test Design and writing detailed test cases based on user scenarios. Demonstrates a working understanding of analyzing test execution results and the creation of appropriate test metrics. Demonstrates a working understanding of the defect management process. Demonstrates a working understanding of ServiceNow Test Management and Agile Demonstrates a working understanding of automation testing concepts and hands on ServiceNow ATF Demonstrate a working understanding of Automation execution like preparing smoke test scenarios and execution in continuous basis with each deployment Demonstrates the ability to enhance automation scripts to build a regression suite. Demonstrates a working understanding of software testing techniques and strategies. Demonstrates working understanding in Mobile Testing. Demonstrates a working understanding of the various Test Management and Defect Management tools. Demonstrates a working understanding of quality assurance and/or software development processes and methodologies, with the ability to share that knowledge with peers, and project team members. Demonstrates excellent analytical skills and ability to solve complex problems. Identifies ways of “working smarter”, through elimination of unnecessary steps or duplication. Location : Hyderabad Work shift Timings : 11 AM to 8 PM Qualifications B.Tech, BE, M.Tech or equivalent technical degree. 1-2.6 years experience in a similar role and Enterprise organisation. Essential Tools/Technology Skills: ServiceNow: The candidate should have knowledge on various ServiceNow applications like GRC/IRM, ITSM, ITBM, CMDB, Service Mapping. Demonstrates working understanding of QE Tools tools like TFS, ServiceNow Test Management, ServiceNow Agile Demonstrates working understanding of Various Service Now Application like GRC/IRM, ITSM, ITBM Demonstrates working understanding of Experience on all ITSM modules ITIL Foundation certified Demonstrates working understanding of ServiceNow ATF, Tricentis Tosca Worked in Agile / Scrum Good to have: Working experience / Knowledge in ServiceNow ATF Experience / Knowledge on ITBM, ITFM, CMDB etc. ServiceNow System Administrator Certification Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Professional development From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Requisition code: 302822 Show more Show less

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact The resource will be part of a Managed Services team providing Application Management, Maintenance, Enhancement and Optimization for OpenText customers spread across the globe. Wide breadth of skills enabling one to interact with global customers delivering ITIL compliant Application Managed Services. This is a Service Management role where the incumbent will be managing customer relationship which includes daily, weekly and monthly sync ups with customer executives ranging from application admins to application owners to senior executives. What The Role Offers Coordinate the service management function along with practice managers who own and contribute resources to various managed services projects. Such projects involve Solutions built from multiple Opentext products. Typical responsibilities include full bread of service management activities including but not limited to: Ticketing systems for various processes and change management: supervision of queues for prompt responses, satisfactory and quick workarounds/resolutions, quality of communication etc. Prioritize scheduled and unscheduled deliverables whether arising from the customer staff, the monitoring tools or the technical team. Ensure critical planned activities like patching and upgrades are well planned, delivered on time, efficiently and with zero rework and/or regressions. Reporting on operational performance on weekly, fortnightly and monthly basis to customers. Communicate with customers and regional colleagues in a global environment involving senior to very senior executives, multi-lingual and multi-cultural environments. What You Need To Succeed Around 10 years of experience combining Technical role in any of the Opentext products and solutions (preferably) plus Service Management and/or Program Management role for Production Operations or Software Support and Maintenance of which the last 3 to 5 years should be in the Application Managed Services stream. Experience working in ISO27k (or similar standards) compliant work environment is a definite plus. Experience in responding to RfQ’s/RfP’s including detailed questionnaires on security compliance requirements, product features, service features/KPI’s etc. Planning for operations in a 24x7 work environment with various resource skill and availability levels necessitating strategic planning as well as tactical skills in team organization and communication. Communicating KPI’s, achievements, governance summaries, utilization and other metrics to senior management involving standard office productivity tools. Experience working with any of the Opentext products: ECM, AppWorks, VIM, OTMM etc. Excellent communication / presentation / verbal and written communication skills Office productivity tools, preparation of reports, presentation materials (Dashboards: Excel or any other) Sound understanding of KPI’s in a Service Management organization. Data Science and Data Analysis skills (on any tools ranging from Excel to BI tools) Desirable (or) familiar with below at any time during career Familiarity or basic communication capabilities with one or more European languages Programing and scripting: Core Java, J2EE (Certification preferred), HTML, Ajax Operating Systems: Linux and/or Windows. Web and application servers (any one or more of): Tomcat, Apache, IIS Directory Services: Open-LDAP, Active Directory, OTDS Database: MSSQL, Oracle (DML and routine maintenance tasks) Troubleshooting and debugging Competencies Proficient in Communication Timely and high impact feedback to colleagues and management on performance of workforce, compliance to contractual obligations, process improvements etc. Proactively advocate organizational changes needed for staying competitive in the market, acquiring and retaining talent. Definite Plus Prior experience working in an ISO27001 certified (or similar global standards compliant) work environment ITIL Foundation certification OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. 46107 Show more Show less

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience. What The Role Offers 3+ years’ experience in a technical support environment. Flexible to provide on-call / outside business support hours as, and when, needed. A Science /Technology Engineering or bachelor’s degree preferred. Strong analytical and critical thinking skills. Strong verbal and written communication skills. Proven experience working in a fluid environment that is ever growing and changing. Ability to multi-task and prioritize work effectively. Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge. What You Need To Succeed Hands-on experience troubleshooting Windows/Linux Operating Systems. Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing. Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML Virtualization Skills – VMware, Hyper-V Experience on Cloud technologies – AWS, Azure or Google Cloud Good Scripting knowledge - Perl, Python, Shell Must be familiar with HA and DR setup. Experience in Docker/Kubernetes Experience in Web Service/Java script Identity Management, Access Management, Data Security, Application Security SIEM applications. Experience on Cloud technologies – AWS, Azure Familiarity with containerization tools like Docker or Kubernetes Experience in Docker/Kubernetes is a plus. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. 46697 Show more Show less