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11.0 years
0 Lacs
Greater Kolkata Area
On-site
Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less
Posted 5 days ago
11.0 years
0 Lacs
Greater Kolkata Area
On-site
Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less
Posted 5 days ago
11.0 years
0 Lacs
Greater Kolkata Area
On-site
Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less
Posted 5 days ago
11.0 years
0 Lacs
Greater Kolkata Area
On-site
Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less
Posted 5 days ago
11.0 years
0 Lacs
Greater Kolkata Area
On-site
Contract Duration: 6 Months (Extendable) Location: PAN India Experience: 8–11 Years Key Skills: OpenText VIM, SAP S/4HANA Upgrades, Core Capture, Invoice Management 🔹 Responsibilities Analyze business processes, identify system gaps, and propose automation/improvement areas. Implement custom solutions in OpenText VIM—saved 3300+ hours and improved process efficiency. Support S/4HANA & VIM upgrades (v7.5 to v23.4), ensuring smooth integration and process continuity. Coordinate cross-functional testing and resolve VIM post-upgrade issues. Manage Core Capture (CC4S) migration from BCC—full setup and configuration. Resolve upgrade-related compatibility issues between SAP S/4HANA 2023 LAP and VIM. Ensure seamless daily operations, approvals, and reporting in VIM. Assist with impact analysis and testing during system upgrades and rollouts. Show more Show less
Posted 5 days ago
8.0 years
0 Lacs
India
On-site
Job Description Imaging and capture solutions for Document processing 8+ Years of relevant experience in ECM-Imaging and Capture products, solutions for Document processing Strong hands-on experience with OpenText Captiva (now Intelligent Capture) Good understanding of Imaging and capture concepts – Scan, Classify, Index, extract etc. Experience in executing successful implementations of document processing solutions in an enterprise environment Strong Knowledge with .NET and scripting Experience in integrating with REST API and applications like ECM repositories. Experience on other ECM tools like OpenText Documentum (added advantage) Experience in Agile Delivery, ability to manage team and adhere to the delivery plan. Strong interpersonal skills & ability to manage customer and internal stake holders Show more Show less
Posted 5 days ago
6.0 years
0 Lacs
Andhra Pradesh, India
Remote
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In SAP technology at PwC, you will specialise in utilising and managing SAP software and solutions within an organisation. You will be responsible for tasks such as installation, configuration, administration, development, and support of SAP products and technologies. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Skills Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Job Summary - A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital Minimum Degree Required (BQ) *: Bachelor’s Degree Required Field(s) Of Study (BQ) Preferred Field(s) of Study: Minimum Year(s) of Experience (BQ) *: US Minimum of 6 years of experience and maximum of 10 years of experience Certification(s) Preferred SAP RTR/VIM certification Preferred Knowledge/Skills *: Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member with focus on deep expertise, continuous execution, throughput and quality Responsibilities Serve as primary contact for the SAP VIM. Coordinate Identified efforts for vendor invoice integration to VIM. Create and approve Identified Business process design, to be processes, configuration document, cutover task, Sit/UAT, and support hyper care and hand over of the project to the customer Implement and configure BCC/IES Invoice processing, exceptional handling, COA approval workflows, 3-way match workflows, Central reporting, Scan, Email channel set up, and IDocs set up with input channels in VIM. Configure and customize VIM settings, PO, NPO document types, and facilitate implementation and support throughout the entire cycle. Troubleshoot VIM implementation issues during all phases, including build, test, cutover, and post-production support. Interact with customer business contact for gathering business requirement, must collaborate with Ariba team for invoice rules set up on Ariba network, build and show demo of invoice process, educate customer representative, prepare training content, and lead training workshops and education content. Reinforce Solution compliance with Identified business AP SPOCs/department stakeholders as part of change management program. Coordinate with Functional Lead(s), SAP MM and SAP Ariba consultants for testing of suppliers including integrated suppliers to support optimal project timelines or if functional questions need resolution to move forward. Coordinate with Technical Team Lead(s) if technical issues from integration for Ariba network/testing require troubleshooting Coordinate with Customer's purchasing department, AP team for invoice processes Position Requirements Willingness to work second shift (2pm IST to 11pm IST) to support US based clients Along With The Above, Candidate Should Have 5 to 10 years of proven experience with OpenText VIM, including at least two full end-to-end implementations. Demonstrate hands-on experience in OpenText Vendor Invoice Management (VIM), OpenText Intelligent Capture Center (IC), Account Payable (AP), Content Server, Archive Center, Remote Cache Server, OpenText Archiving, VIM integration with SAP S/4HANA and Ariba business network. Experience in integration of VIM for external invoices - particularly on SAP Ariba Supplier Network (SAP Ariba business network). Expertise in Mapping Changes for EDI, IDocs, including bringing in Vendor Part No, EDI/Any doc source field, PO vs. NPO determination (using the same logic in pre-process). Experience in handling complex enhancement in the OpenText VIM (Vendor Invoice Management) Have at least two full end-to-end implementation experiences with OpenText VIM and related components. Possess working knowledge of integration with other modules (MM, FICO-AP modules with VIM integration). Hands-on experience in configuring and customizing VIM settings and workflows. Hands-on exposure in Vendor determination for PO and NPO Invoices automation logic – pre-process and mapping engine of Send to Requisitioner Role. Strong troubleshooting and problem-solving skills, with the ability to identify and resolve issues effectively. Working knowledge of ABAP for debugging and integration with other SAP modules will be an added advantage Functional knowledge of SAP Ariba Buying and Ariba business network will be an added advantage Preferred Skills SAP Certification ITIL 4 Certification Show more Show less
Posted 5 days ago
5.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
Use Your Power for Purpose At Pfizer, technology impacts everything we do. Our digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions, from research to manufacturing. By digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your dedication and hard work will be instrumental in helping Pfizer achieve new milestones and make a positive impact on patients worldwide. Role Summary Leads SAP Finance projects from start to finish, understanding legal and business requirements, design solutions and make necessary out-of-box configurations in SAP Finance area adhering to Pfizer SAP global model Develops functional specifications for gaps and collaborates with contractor resources from solution vendors, internal business stakeholders, middleware team, SAP security team and SAP ABAP team to build, test and deploy solutions ensuring compliance with Pfizer processes and methodologies. Demonstrates subject matter expertise in one or more Finance solution areas including e-Invoicing & Tax; OpenText document management, Credit to Cash and SAP Banking Role Responsibilities Demonstrate a broad understanding of SAP Finance process knowledge to evaluate the changes required based on Business requirements Collaborate with business users to understand legal/business requirements, design appropriate solutions, and provide estimates. Configure SAP Finance system to achieve the desired results and perform testing as needed; Design enhancements to SAP standard solution or new custom solution, create functional specifications, and collaborate with SAP developers to implement the solution. Develop strong relationships at all levels of the organization. Collaborate and communicate with stakeholders at different levels, different cultural backgrounds and in different geographical regions. Lead a team of consultants and collaborate closely with regional and global Digital teams to deliver solutions on time and on budget. Basic Qualifications Bachelor’s degree. 5+ years of hands-on experience with SAP configurations in SAP Finance module specifically in one of more areas among e-Invoicing & Tax; OpenText document management, Credit to Cash and SAP Banking. Ability to define and understand business requirements, design SAP solutions, and configure the system to meet legal and business requirements. Ability to work with middleware team or ABAP/web developers to design, develop, and test interfaces or system enhancements. High degree of acumen and deep process knowledge in Finance space. Preferred Qualifications Extensive integration experience with other SAP functional modules as well as other edge systems. Previous consulting experience of at least 3 full life cycle projects implementing SAP Finance solutions. Experience with OpenText document management is a plus. Familiarity with common middleware technologies, IDOC, SFTP, API, etc. Basic understanding of SAP table structures and table relationships. Familiarity with Microsoft Office tools. Working as part of a team on major, complex business change / IT programs. Show ability to lead, build teams, and manage / coordinate complex activities across multiple teams. Knowledge of the software development lifecycles. Work Location Assignment: Hybrid Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates. Information & Business Tech Show more Show less
Posted 6 days ago
4.0 years
0 Lacs
India
Remote
Job Role: xECM - Senior Consultant/ Team Lead Job Location: Remote Experience : 4 - 10 years Job Responsibilities: 1. Leading projects from a technical perspective. 2. Conducting workshops with business stakeholders to understand the requirements and create functional designs for ECM implementation. 3. Lead teams and assign work as per the design. 4. Designing solutions based on Business requirements. 5. Work with Project Manager to complete the project on time. 6. Resolve technical issues related to the solutions being implemented. Required Skills: 1. Worked on a minimum of three end-to-end implementations for OpenText Content Server and related modules. 2. Understanding of Content Server Architecture and related components like Brava, Blazon, and Archive Center. 3. Experience in setting up OpenText Content Suite environments including Content Server, Archive Server, Brava, Blazon, etc. 4. Excellent Communication skills. 5. Experience in configuring Workflow, Web reports. 6. Experience in xECM for SAP and Archiving 7. Knowledge of Records management and Physical Object 8. Experience with Capture Center (OCR) and Enterprise Scan is a plus 9. Experience in Extended ECM for Engineering is a plus. 10. Experience in OpenText Integration with Share Point is a plus. About Avaali: Headquartered in Bangalore, started in 2013, Avaali Solutions is a leading provider of digital solutions to help reduce operational costs for upper mid to large enterprises. The company has executed over 250+ engagements for large marquee brands across Asia, MEA and parts of Europe. The company has its product line under Velocious as well as its services and consulting offerings in partnership with various technology vendors. The company has done some of largest and most complex shared service automation projects and consolidated, standardized and automated these processes. As a result of their engagements, they have brought about a 35-50% reduction in process cycle time and a 10-15% reduction in cost. Improved visibility, governance and transparency are other themes that Avaali focuses on via these initiatives. The company has deep skills on technologies such as ML based ICR/OCR, enterprise content management, workflow automation solutions, chatbot, RPA and digital signature. The company has a dominant presence in procure to pay automation with over 100+ implementations in this space. Some of the prominent clients of Avaali are Tata Sky, Borosil, Sun TV, Bidco Africa, Nayara Energy and many more. For more information please website: https://www.avaali.com/ What one can expect with Avaali : Avaali offers a high degree of autonomy and control to employees to execute your responsibilities. We offer each employee significant opportunities for advancement and growth as we engage senior audiences in customer organizations to transform their business via emerging technologies. We offer great job stability – several of our employees have been with us for over 5+ years. Show more Show less
Posted 6 days ago
8.0 years
0 Lacs
Sadar, Uttar Pradesh, India
On-site
Were Hiring! Micro Focus OBM Administrator/Analyst 2 Positions (Offshore Role) Location : Onsite in Noida Shift Timing : 2 PM ET 10 PM ET Experience : 8+ years We're looking for seasoned Micro Focus OBM Administrators/Analysts to join our IT Operations team. If you have strong hands-on experience with Micro Focus OBM, Sitescope, and OpenText, this is a fantastic opportunity to work with a global healthcare leader. Key Responsibilities Include Administer and configure Micro Focus OBM for infrastructure and application monitoring Implement automated alerting, event correlation, and reporting Integrate OBM with tools like Operations Orchestration (OO) and Business Service Management (BSM) Develop custom dashboards, scripts, and monitoring policies Provide technical support, perform upgrades/patches, and resolve performance issues Must-Have Skills Micro Focus OBM administration (installation, configuration, Sitescope and OpenText monitoring experience Scripting (PowerShell, Shell, Python) Strong understanding of ITSM/ITIL practices Cross-platform infrastructure monitoring (Windows, Linux, VMware) If you're passionate about infrastructure monitoring, automation, and delivering high-availability solutions, wed love to connect! (ref:hirist.tech) Show more Show less
Posted 6 days ago
7.5 years
0 Lacs
Coimbatore, Tamil Nadu, India
On-site
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : OpenText ECM Tools Good to have skills : NA Minimum 7.5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: Seeking a skilled and proactive Production Support architect with strong hands-on experience in supporting and maintaining OpenText xECM Content Server (v23.x) and OpenText Core Capture (v24.x and 25.x) in a SaaS-deployed environment. This role will be responsible for ensuring high availability, performance, and reliability of ECM services with multiple integrated environments (e.g. SAP), while managing incidents, configuration, and change requests in a mission-critical enterprise environment. Roles & Responsibilities: - Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. - Architect, design, develop, and maintain applications using OpenText ECM Tools - Monitor, troubleshoot, and resolve application and integration issues across xECM CS and capture processes. - Configure and customize OpenText ECM Tools to meet specific business needs. - Manage and support OpenText SaaS-deployed platforms, ensuring compliance with cloud operations best practices - Collaborate with business and cross-functional teams to analyze business requirements and develop solutions to meet those requirements. - Must Have Skills: Architect and design Experience with OpenText ECM Tools (xECM Technology and Core Capture Solutions specialization), minimum 3+ years of architect experience. -Should have good analytical skills with experience in OpenText ECM Tools i.e. OpenText Content server(OTCS), OTDS, Core Archive/OTAC, xECM for SAP and OpenText Core Capture. -Should have good design knowledge on xECM for SAP solutions via REST/SOAP APIs, and should be able to look things from architecture standpoint and provide solutions and workaround. -Should have sound knowledge on Open Text Capture solutions (Core Capture/Intelligent Capture), able to write custom scripting and provide solutions and workaround for the issues. -Should have good knowledge of archiving and SAP ADA (archiving document access) component & strong understanding of software development principles and methodologies. -Familiarity with document-centric business processes and records management concepts & strong experience in integrating xECM with enterprise systems via REST/SOAP APIs Programming/Scripting : XML/XSLT for templating -JavaScript or OScript (Content Server's scripting language) for advanced customizations Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText ECM Tools. - Strong understanding of application development methodologies. - Experience with integration of OpenText solutions with other enterprise applications. - Familiarity with database management and data modeling. - Ability to troubleshoot and resolve application issues efficiently. - Should be able to work in multicultural multi location multivendor team environment. - Eagerness to learn and develop self on an ongoing basis. Additional Information: - The candidate should have a minimum of 6 years of experience in OpenText ECM Tools. - The candidate should have a minimum of 3 years of architect/design experience in OpenText ECM Tools (xECM, OTCS and Core Capture). - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions using OpenText ECM Tools - OpenText certifications in xECM or Core Capture Show more Show less
Posted 6 days ago
3.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
Project Role : Business Architect Project Role Description : Define opportunities to create tangible business value for the client by leading current state assessments and identifying high level customer requirements, defining the business solutions and structures needed to realize these opportunities, and developing business case to achieve the vision. Must have skills : SAP Vendor Invoice Management Good to have skills : NA Minimum 3 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Business Architect, you will define opportunities to create tangible business value for the client by leading current state assessments and identifying high-level customer requirements. Your typical day will involve collaborating with various stakeholders to understand their needs, analyzing existing processes, and designing innovative business solutions that align with the client's strategic goals. You will also be responsible for developing comprehensive business cases that outline the necessary steps to achieve the envisioned outcomes, ensuring that all proposed solutions are practical and beneficial for the organization. Roles & Responsibilities: a: To Work as SAP VIM Consultant b: Conduct Client workshops on the SAP VIM/OpenText Vendor Invoice Management. c: Requirement gathering & preparation of BBP d: Configuration, Prepare Testing Scenarios and Test Scripts, Prepare Functional Specifications for custom developed functionalities e: Prepare cutover strategies and issue resolution post Go Live f: Expertise in design and configuration on Document Processing, PO Blocking Process, and Invoice Approval, VIM Central Reports Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Vendor Invoice Management. - Strong analytical skills to assess business processes and identify improvement opportunities. - Experience in stakeholder management and effective communication. - Ability to create detailed documentation and business cases. - Familiarity with project management methodologies to ensure timely delivery of solutions. Additional Information: - The candidate should have minimum 3 years of experience in SAP Vendor Invoice Management. - This position is based at our Kolkata office. - A 15 years full time education is required. Show more Show less
Posted 6 days ago
7.0 - 10.0 years
10 - 20 Lacs
Bengaluru
Work from Office
SuccessFactors OpenText Technical & Functional domain knowledge Contract Creation: Develop contracts based on various input requirements and integrate them with SuccessFactors to retrieve employee data.
Posted 6 days ago
7.0 - 12.0 years
25 - 35 Lacs
Bengaluru
Hybrid
Hi all, We are hiring for the role SAP BASIS S4 HANA Consultant Experience: 7+ years Location: Bangalore Notice Period: Immediate - 15 Days Skills: Experience in SAP Basis Experience in S4Hana Version Upgrade S4Hana version upgrades Experience in SOLMAN and GRC Upgrades Experience in OpenText Mandatory Skills: Experience 6 -14 years in SAP BASIS S/4 HANA Version Upgrade Performed SOLMAN and GRC Upgrades Worked with OpenText. SAP Basis Administration, solution management, SAP Upgrade, communication skills, performance tuning, bw 4hana, Bobj, production support, configuration. If you are interested drop your resume at mojesh.p@acesoftlabs.com Call: 9701971793
Posted 6 days ago
5.0 years
0 Lacs
Noida
Remote
Location: Noida/ Hyderabad/ Remote Positions: 1 Job Type: Full Time Experience: 5+ years The VIM Senior Consultant will provide Technical and Functional subject matter expertise through the design and implementation of SAP and OpenText software solutions that meet Project requirements and scope. In addition, they must be conversant with the business challenges in Accounts Payables and Procurement. Roles and Responsibilities: Execute complete project deliverables such as blueprints workshops (scoping, fit-gap workshops, etc.), documents, specifications, configuration, and testing/training support (Full life cycle of a typical SAP project) Implement SAP VIM by OpenText add-on technologies (solution extensions) for AP Automation Evaluates alternative approaches, prototypes as needed, recommends solutions, creates and maintains architecture documentation for the assigned Project Analyze business requirements (functional and technical) to develop a system design and strategy Develop functional specifications associated with system enhancements, interfaces and reports Prepare test scripts for all the in-scope business processes. Supports hyper care, hand-over, and post-implementation review Collaborate with offshore teams (internal and external) Required Skills and Experience: Candidate must have experience in complete project deliverables such as updating Design documents, specifications, configuration, and testing/training support (Full life cycle of a typical SAP project) Must have minimum of 2 End to End VIM project experience. Implement SAP VIM by OpenText add-on technologies (solution extensions) for AP Automation Evaluates alternative approaches, prototypes as needed, recommends solutions, creates, and maintains architecture documentation for the assigned Project. Understands business requirements (functional and technical) to develop quality solution based on design. Develop functional specifications associated with system enhancements, interfaces and reports Prepare test scripts for all the in-scope business processes. Supports Production issues Nice to have skills: Knowledge and experience with FIORI Custom application. Knowledge of SAP Workflows ARIBA
Posted 1 week ago
0 years
0 Lacs
Bengaluru East, Karnataka, India
On-site
Organization: At CommBank, we never lose sight of the role we play in other people’s financial wellbeing. Our focus is to help people and businesses move forward to progress. To make the right financial decisions and achieve their dreams, targets, and aspirations. Regardless of where you work within our organisation, your initiative, talent, ideas, and energy all contribute to the impact that we can make with our work. Together we can achieve great things. Role: Software Engineer Location: Bangalore-Manyata Tech Park (Hybrid) Business & Team: Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business. We also use technology to drive efficient and timely processing, an essential component of great customer service. CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps. Impact & contribution: The Software Engineer will be contributing towards building best in class centralised reporting platform. You will be involved from requirements, design, development, testing CICD, and implementation. Roles & Responsibilities: Have passion for solving problems using software Demonstrated experience operating within a mature SRE capability Have good experience in software development within an agile/DevOps environment Are ready to execute state-of-the-art coding practices, driving high quality outcomes to solve core business objectives and minimise risks Are capable to create both technology blueprints and engineering roadmaps, for a multi-year document management transformational journey Can lead and drive a culture where quality, excellence and openness are championed Constantly think outside the box and breaking boundaries to solve complex problems Essential Skills: Experience in Scripting languages, bash, powershell or any other structured language Experience in AWS cloud and cloud patterns, certified in AWS and Kubernetes desirable Experience in on-prem to cloud interop desirable DB knowledge API’s Serverless and microservice architecture GitHub, GitActions, TeamCity Kubernetes, Helm, EKS Architecture principles Experience maintaining monitoring solutions and CI/CD pipelines AWS Code Pipeline Web services, REST/SOAP/XML and API/Service based testing using tools such as POSTMAN and Pact Selenium, SonarQube, WiZ, Splunk, Observe, PagerDuty, Prometheus/Grafana, Terraform Atlassian Suite (JIRA, Confluence) OpenText knowledge – Documentum and InfoArchive desirable but not a mandate Education Qualifications Bachelor’s degree or Master’s degree in Engineering in Computer Science/Information Technology If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 26/06/2025 Show more Show less
Posted 1 week ago
7.0 - 12.0 years
12 - 22 Lacs
Hyderabad, Pune, Bengaluru
Hybrid
Hello Aspirant, Greetings from Tranzeal Technologies!!! We are hiring for Tranzeal Technologies seeking a highly skilled and motivated SAP BTP to join our dynamic team. SAP Fico with BTP Mode of Work: Hybrid Job Location: Hyderabad Notice Period: Immediate Interview Process: Round 1: Virtual Round 2: Face-to-Face (In-person) from any Pan India office Job Description: Good understanding of BTP architecture, BTP services and tools (BAS, BTP Cockpit, Cloud Foundry, CI/CD and SAP Business Application Studio) Installations and Configurations (SAP BTP, Cloud connector) Experience with Administration and Support of SAP BTP and Cloud Connector Good understanding of the overall OpenText xECM processes and concepts Experience integrating OpenText xECM solutions with SAP S/4 Experience with Administration and Support of OpenText Content Server. NOTE: For any future information kindly reach me @ Divya - divyas@tranzeal.com
Posted 1 week ago
4.0 years
0 Lacs
Greater Kolkata Area
On-site
Skills: OpenText, Business Analysis, Manage OpenText Design Program, Requirements Gathering, Stakeholder Management, Agile Methodologies, OpenText Document Management, Business Analyst Open Text Document Management Domain: Open Text Document Management Business Analyst Location: Any location (India) Type : FTC (Fixed Term Contractor) Purpose of your role The vacancy is for a highly motivated Business Analyst who will be responsible for below Key Responsibilities Experienced specifically in OpenText. Should understand OpenText as a platform for Document Management and are proficient with the technical aspects of configuring & building the platform. Lead requirement gathering for Open Text Document Management Lead design sessions Manage the OpenText design program. Agile experience Global stakeholder experience is required. Experience And Qualifications BE / B-Tech / MCA / Any Graduate . Overall 4 to 7 years experience with at least 9+ year experience in software Essential Skills Experience of working with global projects with international stakeholders Strong Business Analyst experience Strong leadership and communication skills and the ability to teach and learn from others Ability to work collaboratively with others and navigate complex decision making Experience in delivering and maintaining Experience of driving project team Proven ability to work well under pressure and in a team environment Desirable Skills Good communication, influencing & negotiation skills. Self-motivated, flexible, responsible, and a penchant for quality. Notice period 1 month/serving notice period Show more Show less
Posted 1 week ago
4.0 years
0 Lacs
Noida, Uttar Pradesh, India
On-site
Skills: OpenText, Business Analysis, Manage OpenText Design Program, Requirements Gathering, Stakeholder Management, Agile Methodologies, OpenText Document Management, Business Analyst Open Text Document Management Domain: Open Text Document Management Business Analyst Location: Any location (India) Type : FTC (Fixed Term Contractor) Purpose of your role The vacancy is for a highly motivated Business Analyst who will be responsible for below Key Responsibilities Experienced specifically in OpenText. Should understand OpenText as a platform for Document Management and are proficient with the technical aspects of configuring & building the platform. Lead requirement gathering for Open Text Document Management Lead design sessions Manage the OpenText design program. Agile experience Global stakeholder experience is required. Experience And Qualifications BE / B-Tech / MCA / Any Graduate . Overall 4 to 7 years experience with at least 9+ year experience in software Essential Skills Experience of working with global projects with international stakeholders Strong Business Analyst experience Strong leadership and communication skills and the ability to teach and learn from others Ability to work collaboratively with others and navigate complex decision making Experience in delivering and maintaining Experience of driving project team Proven ability to work well under pressure and in a team environment Desirable Skills Good communication, influencing & negotiation skills. Self-motivated, flexible, responsible, and a penchant for quality. Notice period 1 month/serving notice period Show more Show less
Posted 1 week ago
3.0 - 7.0 years
0 Lacs
Chennai, Tamil Nadu, India
On-site
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact We are looking for service management consultant to join our highly motivated team. We want dynamic people and welcome and encourage candidates with a diverse variety of experience and history. People who have the motivation to develop and excel in Micro Focus technology and deliver value to our customers. Works on problems of diverse complexity and scope. What The Role Offers Responsible for delivery of assigned tasks within the delivery cycle of a project. Tasks may include performing systems configurations, troubleshooting systems errors/problems, monitoring and/or testing systems performance, and contribute to the design of technical solutions for customer environments. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant to customer. Liaises with Solutions Architect as appropriate (case to case basis). Should be confident and capable of handling solution implementation / customization / configuration/ Upgrade of the tool / solution. Provides technical support and input on the application of technology to a defined business segment. Provides advice on solution and integration opportunities to defined segments. . Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment. Demonstrates execution of the MicroFocus strategy. Contributes to knowledge tools and communities and ensures project learnings are documented and shared. Acts professionally with the company customers. Role models Knowledge sharing and re-use within practice or profession. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc. Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities. Education And Experience Required Any Bachelor’s degree 3-7 years of technical experience on any of the Service Management tools preferably Micro Focus/ OpenText SMAX Desired process experience - ITIL v3, ITIL v4 foundations or different modules What You Need To Succeed Must have the ability to understand proposed solution and identify tasks for configurations. Must have the ability to gather requirements for implementations. Must have hands on experience in full deployment of SMAX and its components along with its integration (Minimum 2 Full Project each) Must have knowledge on writing business Rules, creating Fulfilment plans and custom apps. Experienced in SMAX application administration, tailoring, and L2/L3 level support for internal or external users, experience working with SMAX R&D on applying hot fixes for fixing L3 issues would be an added advantage. Working knowledge on Integration Engine and Business rules Working knowledge of PostgreSQL and REST API, Installation and Integration using OPB Trouble shooting SMAX integrations, Connect-It (CIT), On Premises Bridge Agent Must have the ability to create documents sets like Implementation and Configuration Guide, SOP, RCA, Health Checklist, Training Manuals and User Guides Must be a specialist in integrations such as Connect IT, UCMDB, OBM, AM, LDAP, Email (Inbound and Outbound) Must have knowledge on Power BI or any BI Tool Good to have the Ability to Create UAT, QA Test, PIV Test and Regression Test plan/cases. Good to have the knowledge on Dockers and Kubernetes, its working, and components. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Show more Show less
Posted 1 week ago
3.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Sr. Technical Support Specialists are responsible for providing exceptional technical support on OpenText products. As a Senior Technical Support Specialist, you will reproduce, troubleshoot, and resolve customer issues. You’ll identify defects and escalate to OpenText Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. This position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking. Our strong team-based environment ensures that our team members support each other to deliver excellent Customer Experience. What The Role Offers 3+ years’ experience in a technical support environment. Flexible to provide on-call / outside business support hours as, and when, needed. A Science /Technology Engineering or bachelor’s degree preferred. Strong analytical and critical thinking skills. Strong verbal and written communication skills. Proven experience working in a fluid environment that is ever growing and changing. Ability to multi-task and prioritize work effectively. Strong attention to detail and the ability to grasp concepts quickly with a thirst for knowledge. What You Need To Succeed Hands-on experience troubleshooting Windows/Linux Operating Systems. Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing. Database knowledge - PostgreSQL, Oracle, MS SQL, Vertica Network and security protocols like TPC/IP, HTTP, TLS/SSL, REST API, SOAP and SAML Virtualization Skills – VMware, Hyper-V Experience on Cloud technologies – AWS, Azure or Google Cloud Good Scripting knowledge - Perl, Python, Shell Must be familiar with HA and DR setup. Experience in Docker/Kubernetes Experience in Web Service/Java script Identity Management, Access Management, Data Security, Application Security SIEM applications. Experience on Cloud technologies – AWS, Azure Familiarity with containerization tools like Docker or Kubernetes Experience in Docker/Kubernetes is a plus. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Show more Show less
Posted 1 week ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact The Senior Technical Support Specialist will be responsible for making our customers wildly successful by providing an end-to-end technical support experience of the highest quality on our products and providing support and guidance to the Technical Support Specialists. Our Senior Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world’s top Fortune 500 companies. As a Senior Technical Support Specialist, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. Our strong team-based environment ensures that if you get stuck or need help, you will always feel supported and in-turn, you will provide support to others. What The Role Offers Assisting customers with complex, technical support enquiries via chat, phone and email. Providing advanced troubleshooting on issues that have been escalated by previous support levels, including advanced and complex technical issues. Working with customers who have our solutions on premise and in the cloud. Written and verbal communication and able to use them to represent our organization with excellent composure and patience, whilst clearly documenting all interactions for multiple issues and attending, and leading, status calls. Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations. Properly escalating cases to the appropriate teams as needed based on issue complexity, progress and process documentation. Work closely with these teams to identify new trend/resolutions. Positively promoting Knowledge Centred Services and assisting in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes, but is not limited to, documenting new issues and solutions, editing existing content for clarity, and removing content that is no longer relevant. Continued use, and encouraging others use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer issues. Remaining current on internal alerts, training and process changes that are designed to prepare you for the evolving requirements of the role. Acting as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary. Familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity. You can serve as an escalation point and mentor to your team for more complex issues. Being flexible with your working hours to allow us to provide on-call / outside business support hours as, and when, needed. Maintaining excellent communications with others in support and management Representing the company as a technical expert with customers, sharing knowledge in area of expertise and being recognized as an expert in your field. What You Need To Succeed You enjoy learning about new technologies and teaching others about them The ability to interact with people and be able to adjust your communication style based on their individual needs You are passionate about resolving customer issues and helping to proactively resolve issues for future customers A quick learner who, understands the need for and, follows process and acts as a role-model for others in the team You will not be satisfied until you are an expert in what you do A strong focus on continuous improvement and career progression Demonstrated strong analytical and critical thinking skills Strong verbal and written communication skills 5+ years’ experience in a technical support and customer centric environment A Science, Technology, Engineering, or Mechanics University or Bachelor's degree preferred. Extensive knowledge of either Windows and/or Linux/UNIX Operating Systems. Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing. Proven experience working in a fluid environment that is ever growing and changing. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Show more Show less
Posted 1 week ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact OpenText is looking for Senior Test Automation/Quality Assurance Engineer to join our Quality Assurance Team. The ideal candidate will help us build a culture that believes everybody owns quality and that our customers and partners come first. We’re looking for someone with a passion for leveraging test automation to deliver high-quality solutions to market. As a hands-on developer, coach, and evangelist, the candidate will influence and guide agile development teams toward quality engineering within a DevOps culture. What The Role Offers Complete code reviews of test automation across levels of the test pyramid: e.g. unit tests, browser/UI tests, integration/API tests Work alongside Product Owners, Developers, and fellow QA team members to plan test automation and architectural evolution for new and existing products Apply and enhance understanding of practices of risk-driven exploratory testing Evaluate and inform automation solutions for current manual testing suites Collaborate with the development team to architect and develop automation testing practices, tools, and solutions Create and maintain automated regression, smoke, and feature-focused test suites in various programming languages. Define test plans and create test scenarios and cases for web services, user interfaces, and back-end systems Create and maintain test data for use with automated and manual testing Create and organize test documentation to provide audit and traceability reporting Troubleshoot and analyze test failures and drive resolutions What You Need To Succeed 5+ years of experience as a Manual QA Engineer and SDET 4+ years of experience with static analysis, white box testing and/or debugging in a C# or Java environment Strong Object-Oriented design skills is desired Strong ability to pick up new products, develop test plans, measure test coverage based on automation Proficiency in developing stable and maintainable automation frameworks and test data management systems in a shared environment An understanding of how test automation fits into an automated deployment pipeline (quality gates, CI/CD, deployment verification, etc.) Experience using Selenium, JMeter, BlazeMeter, Postman or comparable testing tools. Proficiency in Python based test frameworks like Pytest, Robot, Behave, etc. Proficiency in Java or .NET-based test frameworks such as TestNG, JUnit/xUnit, Selenium, etc. Basic competency with Git source control A clear understanding of Agile/XP methodologies OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Show more Show less
Posted 1 week ago
0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique and complex situations. What The Role Offers Responsible for implementing part or all the technical solution to the client, in accordance with an agreed technical design. Responsible for providing a detailed technical design for enterprise solutions. Understands a broad spectrum of Micro Focus/OpenText ITOM technology in order to provide part or all of a detailed technical design which meets customer requirements. Often leads & front ends small to medium technical projects as part of the or individually. Works with and under the direction of the Project/Technical Manager and with customer nominated representatives or independently as a consultant or as a Subject Matter expert to customer. Provides advice on solution and integration opportunities to defined segments. Communicates across client community and is viewed as adding value. Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards. Participates in the selling process in delivery reviews and works with sales/principals on pre- sales activities. What You Need To Succeed Must have the ability to conduct workshops for ITIL Process, SMAX/SM Entities and prepare design documents. Must have the ability to understand RFP and Prepare SMAX/SM and Its integration solution based on RFP. Must have hands on experience in Deploying SMAX/SM on HA and DR architectures. Must have hands on experience in Upgrading SMAX (Single Hop and Multi Hop) Must have hands on experience in Upgrading SM Must have hands on experience in full deployment of SMAX/SM and its components along with its integration (Minimum 3 Full Projects) Experience in Linux, REST API, Rest Client (Postman), PG Admin (Postgres Client) Experience in OPB (On-Premises integration) agent integration 3rd Party tools Familiarity in AWS, Azure, GCP, OpenShift, Kubernetes, Docker, and Containers Must be an expert in integrations such as Connect IT, UCMDB(NSACM), OBM, LDAP, Email (Inbound and Outbound) Knowledge on Integration engine a must Knowledge on Configuration Management and Asset Management Good to have knowledge on JavaScript’s, Python, SQL Queries, or any other programing language. Must have the ability to Train Colleagues, Customer and New Joiners Good to have knowledge on BI tools like Power BI, Crystal reports. Experience of building app(s) in SMAX platform for the customer would be given preference. Knowledge on other MF/OT Products is added advantage. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Show more Show less
Posted 1 week ago
5.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact The Senior Technical Support Specialist will be responsible for making our customers wildly successful by providing an end-to-end technical support experience of the highest quality on our products and providing support and guidance to the Technical Support Specialists. Our Senior Technical Support Specialist position offers you an opportunity to learn new and exciting technology, while working with the world’s top Fortune 500 companies. As a Senior Technical Support Specialist, you will conduct troubleshooting, gather diagnostics, reproduce problems, diagnose faults and escalate software change requests to Product Engineering, and test software patches for customers. You will be recognized by your peers as an expert in your chosen product area. Our strong team-based environment ensures that if you get stuck or need help, you will always feel supported and in-turn, you will provide support to others. What The Role Offers Assisting customers with complex, technical support enquiries via chat, phone and email. Providing advanced troubleshooting on issues that have been escalated by previous support levels, including advanced and complex technical issues. Working with customers who have our solutions on premise and in the cloud. Written and verbal communication and able to use them to represent our organization with excellent composure and patience, whilst clearly documenting all interactions for multiple issues and attending, and leading, status calls. Remaining focused and able to express empathy to manage customer expectations and relationships in critical situations. Properly escalating cases to the appropriate teams as needed based on issue complexity, progress and process documentation. Work closely with these teams to identify new trend/resolutions. Positively promoting Knowledge Centred Services and assisting in the content creation/editing process for our Knowledge Base by creating and editing content as necessary based on findings within your support interactions. This includes, but is not limited to, documenting new issues and solutions, editing existing content for clarity, and removing content that is no longer relevant. Continued use, and encouraging others use of Support utilities (CRM, Customer Account Information, Knowledge Base, Training Materials, etc.) to think critically and resolve assigned customer issues. Remaining current on internal alerts, training and process changes that are designed to prepare you for the evolving requirements of the role. Acting as the key point of contact while collaborating with other cross-product or cross-functional teams such as development to ensure software defects and customer requested features are documented and followed through to resolution as necessary. Familiar with isolating, reproducing, and analyzing complex or escalated issues through to resolution, either through direct ownership or with assistance from an expert, depending on complexity severity. You can serve as an escalation point and mentor to your team for more complex issues. Being flexible with your working hours to allow us to provide on-call / outside business support hours as, and when, needed. Maintaining excellent communications with others in support and management Representing the company as a technical expert with customers, sharing knowledge in area of expertise and being recognized as an expert in your field. What You Need To Succeed You enjoy learning about new technologies and teaching others about them The ability to interact with people and be able to adjust your communication style based on their individual needs You are passionate about resolving customer issues and helping to proactively resolve issues for future customers A quick learner who, understands the need for and, follows process and acts as a role-model for others in the team You will not be satisfied until you are an expert in what you do A strong focus on continuous improvement and career progression Demonstrated strong analytical and critical thinking skills Strong verbal and written communication skills 5+ years’ experience in a technical support and customer centric environment A Science, Technology, Engineering, or Mechanics University or Bachelor's degree preferred. Extensive knowledge of either Windows and/or Linux/UNIX Operating Systems. Strong troubleshooting skills, diagnostic analysis using traces, dumps and other tools, and hypothesis formulation and testing. Proven experience working in a fluid environment that is ever growing and changing. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Show more Show less
Posted 1 week ago
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