575 Opentext Jobs - Page 2

Hi Hope you are doing well Please look at below mentioned Job Description and share your updated resume and mention your work authorization & Current Location . If the JD match with your skills. Title : OpenText VIM (Vendor Invoice Management) Functional Consultant Location: India (Remote) Job type: 6 months + (long term opportunity) Job Description: The Client uses VIM for some attachments as well as other tools for unstructured document storage, and this need is just for a functional expert for OpenText VIM. Other areas of unstructured document storage are covered by the client. Must Haves: ·Minimum of 2 years of OpenText VIM functional experience. Thanks & Regards Pradeep Pathak Senior Technical Recruiter KPG99 Inc. |http://www.kpg99.com/ Direct: 609-325-2290 Email id: pradeepk@kpgtech.com / pradeep1@kpg.in LinkedIn: https://www.linkedin.com/in/pradeep-pathak-5026a016a/ Address: 3240 E State St EXT , Hamilton, NJ 08619 ___________________________________________________________

Company Description Techlimber Consulting Private Limited (TLC), founded in 2019, specializes in enhancing business transformation with expertise in consulting, integration, and security. Our comprehensive services include Digital & Cloud Transformation, Cyber Security, Data Governance and Protection, and Enterprise Content Management. We partner with trusted IT providers to boost revenue, profitability, and business outcomes while ensuring exceptional customer experience. Known for our reliability and customer satisfaction, Techlimber Consulting empowers businesses with cutting-edge technology and strategic partnerships. Role Description This is a full-time, on-site role for a Solution Consultant specialized in Opentext, located in New Delhi/Mumbai. The Solution Consultant will be responsible for understanding client needs, providing technical consulting, conducting technical activities, supporting customer technical team, and managing project implementation. Daily tasks include analyzing requirements, proposing solutions, creating and delivering presentations and demos, coordinating with internal and external stakeholders, and ensuring successful project delivery. Qualifications Analytical Skills to assess and understand client requirements Consulting experience to provide expert advice and technical solutions Technical skills for conducting demos, presentations, and supporting customer teams Project Management skills to oversee and manage project implementation Excellent communication and interpersonal skills Ability to work collaboratively in a team environment Experience in the IT and enterprise content management sector is a plus Bachelor's degree in Computer Science, Information Technology, or related field

Department: Delivery Location: India Remote Compensation: $20.00 - $34.00 / hour Description We are seeking a skilled and detail-oriented OpenText Vendor Invoice Management (VIM) Support Contractor to join our offshore team. The contractor will provide technical and functional support for OpenText VIM, ensuring seamless invoice processing, system optimization, and issue resolution within the accounts payable process. This role requires strong expertise in OpenText VIM configuration, troubleshooting, and integration with SAP or other ERP systems, along with excellent communication skills to collaborate with global teams. Key Responsibilities System Support and Maintenance: Provide day-to-day support for OpenText VIM, including troubleshooting issues, resolving errors, and ensuring system availability. Monitor and maintain VIM workflows, document types, and approval processes to ensure efficient invoice processing. Perform root cause analysis for recurring issues and implement preventive measures. Configuration and Customization: Configure and customize OpenText VIM components, including OCR, workflows, and business rules, to meet business requirements. Support enhancements and updates to VIM configurations based on user feedback and process improvements. Ensure seamless integration of OpenText VIM with SAP or other ERP systems. User Support and Training: Assist end-users with VIM-related queries, including invoice processing, approval workflows, and exception handling. Provide training and documentation to users on VIM functionalities and best practices. Issue Resolution and Ticket Management: Manage and resolve support tickets related to VIM in a timely manner, adhering to SLAs. Escalate complex issues to senior technical teams or OpenText support as needed. Testing and Upgrades: Support system upgrades, patches, and enhancements for OpenText VIM. Conduct testing (unit, integration, and user acceptance testing) to validate system changes and ensure functionality. Documentation and Reporting: Maintain detailed documentation of configurations, processes, and issue resolutions. Generate reports on invoice processing metrics, system performance, and issue resolution status. Collaboration: Work closely with onshore and offshore teams, including accounts payable, IT, and business stakeholders, to align on requirements and deliverables. Participate in regular status meetings and provide updates on support activities. Skills, Knowledge and Expertise Required Education: Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field. Equivalent experience may be considered in lieu of a degree Required Experience: 2+ years of experience in supporting OpenText Vendor Invoice Management (VIM) solutions. Hands-on experience with VIM configuration, including OCR, workflows, and business rules. Experience with SAP integration (SAP ECC or S/4HANA) and understanding of accounts payable processes. Prior experience in an offshore support role is a plus. Required Technical Skills: Strong knowledge of OpenText VIM components (e.g., OCR, Invoice Capture Center, Business Center). Familiarity with SAP FI/CO modules and integration with VIM. Proficiency in troubleshooting VIM issues, including workflow errors and document processing failures. Basic knowledge of ABAP debugging and VIM scripting is a plus. Understanding of invoice formats (PDF, XML, EDI) and data extraction processes. Soft Skills: Excellent problem-solving and analytical skills. Strong communication skills to interact with global teams and end-users. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong attention to detail and commitment to delivering high-quality support. Certifications (Preferred): OpenText VIM certification. SAP certification in FI/CO or related modules. Work Schedule and Environment Location: Remote (offshore), with flexibility to align with global time zones (e.g., US, Europe). Shift: May require working in shifts to support 24/7 operations or overlapping hours with onshore teams. Tools: Familiarity with ticketing systems (e.g., ServiceNow, Jira), remote collaboration tools (e.g., MS Teams, Zoom), and SAP systems. How to Apply Interested candidates should submit their resume and a brief cover letter highlighting their experience with OpenText VIM and SAP integration. Please include any relevant certifications and examples of previous VIM support projects. Benefits Benefits are not available for this position. Equal Employment Opportunity Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qellus, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. We are committed to providing equal employment opportunities to all qualified applicants and employees. Work Authorization Requirements At this time, Qellus, LLC cannot provide work visa sponsorship for most positions. Candidates must have legal authorization to work in the country where the position is located to be considered for this role. Specific work authorization requirements will be clearly stated in individual job postings. Accommodations If you need assistance or an accommodation due to a disability during the application or interview process, please contact us at HR@qellus.com. We will work with you to provide reasonable accommodations to ensure you have an equal opportunity to participate in our recruitment process.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact Technical Support Specialists are responsible for delivering highest quality technical support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Our Technical Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions. What The Role Offers Represent OpenText acting as first point of contact for all technical support inquiries. Incident management and collaboration with other teams while adhering to SLA’s and KPI’sUtilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy .Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveysCollaborate with various stakeholders to act as a trusted customer advocate. What You Need To Succeed 2 - 4 years of prior experience working on relevant technologies Focused on scoping problems and strong troubleshooting ability University/College degree within a related discipline Willingness to work in shifts during weekdays and on-call during weekends OS - Win/Linux - OS fundamentals, Troubleshooting fundamentals, Logs Webservers - IIS/WebSphere/WebLogic/apache/tomcat/Jboss Knowledge of TCP/IP, Networking, Firewalls and troubleshooting, and traffic analysis, (e.g. Wireshark) OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. OPENTEXTOpen Text is the market leader in providing Enterprise Information Management (EIM) solutions that bring together people, processes and information. Our software seamlessly combines collaboration with content management, transforming information into knowledge that provides the foundation for innovation, compliance and accelerated growth. Put your great mind to work. Our Software development group focuses on developing and building world-class, high-performance enterprise software solutions based on Open Text and SAP technologies. We’re currently seeking a Lead Software Engineer who is experienced in SAP ABAP development and manual testing to develop and test applications in SAP S/4HANA. Candidate must enjoy working with and learning about new technology trends in SAP. Join the Market Leader in Collaboration and Content Management in the role. YOUR IMPACT Open Text is seeking a Lead Software Engineer to be instrumental in the analysis, design, development, deployment and testing of SAP based applications. A position is located at our office in Hyderabad, India. This position requires an experienced hands-on developer, who works effectively as part of a team in agile development with demonstrated experience delivering mission-critical operational SAP applications, for S/4HANA Cloud. The candidate must be able to serve with a commitment to quality. Candidate will need to work closely with our team in developing solutions and other work products through multiple phases of the Systems Development Life Cycle using SAP technologies and frameworks. What The Role Offers This position is accountable for, but not limited to, the following responsibilities: Responsible for full SDLC of various SAP products in Enterprise Applications portfolio. Design and Develop robust OpenText applications using SAP ABAP, OOABAP and ABAP Cloud. Adapt existing applications to SAP Clean Core guidelines. Analyse and fact out the root cause for the bugs reported by QA or customer support and develop solutions to the problems. Conducts unit testing and integration testing for functionality. Produces precise documentation describing product and sub-systems architectures. Develop and re-factor code for high performance and scalability. Ability to coordinate and lead developmental activities with a team of developers. What You Need To Succeed B.S Degree in Computer Science, Information Systems, or relevant field. 8+ years of development experience in SAP ABAP OOPS and ABPA Cloud Application development experience with RAP programming model (ABAP RESTful) Hands-on experience in oDATA, CDS Views and AMDP Experience in custom code adaptation to ABAP Cloud, Clean Core and Extensibility Experience in Dialog Programming and ABAP workflow Expertise in Design Patterns. Familiar with Performance optimization and Security aspects Domain experience on S/4HANA is needed Experience in JavaScript and SAP UI5 / Fiori would be plus Familiarity with SAP BTP and Cloud environments would be plus Know-how of Opentext SAP Solutions would be plus. Self-starter and demonstrated team player. Motivated to learn new toolsets and accept new challenges. Experience with agile software development methodologies (Iterative, XP, Scrum etc.) is a strong plus. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. OPENTEXT OpenText is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need to succeed in today’s rapidly evolving marketplace. That’s high tech without the drama. The OpenText Application Delivery Management (ADM) solutions allow customers to deliver more and better software, faster that their competitors. They allow customers to automate DevOps, make the most of value stream management (VSM), and accelerate burdensome activities across their digital value stream—from planning, through development and testing, all the way to delivery. YOUR IMPACT As a Java Software engineer you will utilize superior knowledge and experience to perform highly complex product architecture, design, systems analysis, research, maintenance, troubleshooting and other programming activities. You will also play a key role in the development of work teams by providing others with direction and leadership. You will also be involved in cross-team planning activities such as providing status updates and coordinating activities. What The Role Offers Drive and implement highly scalable and complex solutions Produce high quality code according to design specifications Utilize superior analytical skills to troubleshoot and fix highly complex code defects Define best practices and standards for database design. Collaborate with Product Owner to plan and prioritize tasks for others to support the achievement of team objectives Provide status updates to stakeholders and escalate issues when necessary. Participate in the software development process from design to release in an Agile Development Framework What You Need To Succeed Bachelor’s degree in computer science or related field with 2+ years of enterprise product development Experience in an Agile/Scrum development model Strong OOD and Java programming experience is required Strong knowledge of algorithm design and analysis, including knowledge of data structures and design patterns RDBMS experience is required with at least with one of the databases: PostgreSQL, Oracle, MSSQL, MySQL. Expert in Java Expert in Spring framework, Hibernate. Experience in JSP, JavaScript, JavaScript web frameworks (Angular, React), HTML5, CSS/CSS3. Exposure to any of the Hyperscalers GCP /Azure / AWS Exposure in Configuring and working with LDAP and SSO Systems Exposure in handling performance and Security related aspects Exposure to at least one of the following application servers is preferred: Tomcat, JBoss, Oracle application server/web logic, web sphere Experience/knowledge Restful API are preferred, Knowing SOAP is an added advantage. Experience working with Eclipse development environment is required Experience in performance-critical enterprise software development is a strong plus Experience in Akka Framework, ActiveMQ or RabbitMQ and Groovy is an added advantage. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

The Senior Applications Developer role at UPS involves leading the development team in designing, coding, testing, and debugging applications in an Agile Scrum environment. You will be responsible for providing feedback for process improvement, acting as a technical mentor, ensuring effective communication within the team, and collaborating with Product Owners and other IT areas. Additionally, you will play a crucial role in full systems life cycle management to ensure timely delivery within budget. Key responsibilities include directing component and data architecture design, technology planning, and testing for Applications Development initiatives. You will lead project activities, integrations, and guide teams towards achieving objectives. This role involves researching and integrating emerging technologies, providing support for applications development, integration, and maintenance, as well as leading junior team members in project-related tasks. The ideal candidate should have 5-10 years of experience in developing complex enterprise solutions, proficiency in Web development technologies like Java/J2EE, Restful web services, OpenShift CI CD pipeline, and Content Management Systems technology. Familiarity with vendor management and experience with Azure or Google Cloud is advantageous. A bachelor's degree in Computer Science or a related field is required, along with a solid background in applications programming and proven success as a technical team leader. Minimum qualifications for this role include expertise in Java Programming, Spring, web services, Agile Development/DevOps, CMS Development, and knowledge of CMS Digital Platform experiences such as AEM, OpenText (LiveSite, TeamSite). Familiarity with Agile and Scrum Concepts, Collaboration, Mentoring, and web development skills (HTML, CSS, JavaScript) are beneficial. Strong written and verbal communication skills are essential for effective collaboration with stakeholders. This is a permanent position at UPS, and the company is committed to maintaining a work environment free of discrimination, harassment, and retaliation.,

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. The Opportunity As a Lead Software Engineer, you will utilize superior knowledge and experience to perform highly complex product design, systems analysis, research, maintenance, troubleshooting and other programming activities. You will drive innovation for both team and product development. You Are Great At Produce high quality code according to design specifications. Analyze, troubleshoot, and fix highly complex code defects. Propose creative solutions or alternatives balancing risk, complexity, and effort to meet requirements. Work across teams and functional roles to ensure interoperability among other products, including training and consultation. Participate in the software development process from design to release in an Agile Development Framework. What It Takes Bachelor’s degree in Computer Science or related field 8+ years of product development experience In depth knowledge in Python ,nodejs or Java and design&architecture Excellent RDBMS experience for any DB Knowledge of Angular JS Excellent knowledge of WebServices Working experience in cloud platforms like AWS Fundamentally good programming and debugging skills Strong hands-on experience with building enterprise applications Good experience in Server and Client side technologies Contribute to the continual improvement of our agile development processes Maintain up-to-date documentation on processes and code. Experience working with groups of people across several geographies Excellent communication and time management skills OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

About Chubb Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: www.chubb.com . About Chubb India At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. We are proud to share that we have been officially certified as a Great Place to Work® for the third consecutive year, a reflection of the culture at Chubb where we believe in fostering an environment where everyone can thrive, innovate, and grow With a team of over 2500 talented professionals, we encourage a start-up mindset that promotes collaboration, diverse perspectives, and a solution-driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning. Position Details Job Title : Technical Lead Function/Department : Technology Location : Hyderabad – Work From Office Employment Type : Full-time Role Overview Responsibilities:- Use Agile engineering practices and other technologies to rapidly develop creative and efficient solutions to enhance customer experience and create business impact. Able to link the architectural vision with the business vision and building solutions that focus on business value, not just technical excellence. Identify and communicate issues/risks to the relevant stakeholders (Product Owners, Team lead, Engineering Managers) Work with Product Owner and members to refine and maintain product backlog and estimate resourcing/timing requirements for development. Deep dive on technical solutioning or troubleshooting with the Tech Leads and Squads as required. Build solutions adhering to best-in-class integration standards and practices. Comply with standard coding guidelines and code reviews including change control, configuration management and logical access control. Strive for continual development; upgrade skillset and expertise continuously to improve problem solving ability and engineering “craft”. Create and maintain technical design documentation for solutions Functional Competencies: Able to provide technical excellence while embracing flexibility over building “bulletproof” systems. Passionate learner who keeps up with evolving technologies and is willing to experiment to test what would work for the business. Experience in or willingness to learn Agile methodology and working in a cross functional team. Prior knowledge working in Financial Domain and Life Insurance Processes are preferable. Technical Competencies: 5+ years of hands-on, software development experience building applications using any open tech stack like Java/J2EE, Spring boot, NodeJS, Typescript, Angular and other JavaScript based technology stacks or .NET Experience working with RDBMS (SQL Server/Oracle), including database design, and tuning programs for optimized performance. 2+ years of experience working with Workflow tools (e.g. BPM tool with concept of BPMN) and hands-on knowledge in process modelling, automation, integration patterns with enterprise systems and BPM tool (e.g. OpenText, Camunda, JBPM, Appian, Appworks etc.) Experience in integrating with REST based APIs using Microservice architecture, Open API Specification and/or creating specifications w/Swagger. Knowledge of non-functional considerations (scalability, availability, reliability, manageability) for complex, distributed environments. Experience with secure SDLC and application security & compliance. Desirable Skills: A background in the insurance/financial services sector. A background in building workflow using any Appian BPM tool or equivalent platform. Why Chubb? Join Chubb to be part of a leading global insurance company! Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results. Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026 Laser focus on excellence : At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results Start-Up Culture : Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter Growth and success : As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment Employee Benefits Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include: Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs. Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits. Application Process Our recruitment process is designed to be transparent, and inclusive. Step 1 : Submit your application via the Chubb Careers Portal. Step 2 : Engage with our recruitment team for an initial discussion. Step 3 : Participate in HackerRank assessments/technical/functional interviews and assessments (if applicable). Step 4 : Final interaction with Chubb leadership. Join Us With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion , and are ready to make a difference, we invite you to be part of Chubb India’s journey . Apply Now : Chubb External Careers

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact: An OpenText Content Server Consultant is responsible for the technical delivery of the xECM based solutions. Such delivery activities encompass development, testing, deployment and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis. Engagements are usually long term, but some relatively short ones requiring only specific services like an upgrade or a migration also happen. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run& maintain (upgrades, patching etc.) support.The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing. What the Role offers: Work within an OpenText technical delivery team in order to: Participate and contribute to deployment activities. Participate in the day to day administration of the systems, including Incident& Problem Management Participate in planning and execution of new implementations, upgrades and patching activities. Participate in the advanced configuration of ECM software components, in line with project and customer time scales. Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Perform code reviews and periodic quality checks to ensure delivery quality is maintained. Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text enabling resolution of complex technical issues. Document or Implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What you need to succeed: Well versed with deployment, administration and troubleshooting of the OpenText xECM platform and surrounding components (Content Server, Archive Center, Brava, OTDS, Search& Indexing) and integrations with SAP, SuccessFactors, Salesforce. Good experience/knowledge on following: Experience working in an ITIL aligned service delivery organisation. Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL). Independently construct moderate complexity SQL’s without guidance. Programming/scripting is highly desirable, (ie. Oscript, Java, JavaScript, PowerShell, Bash etc.) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration. Experience in installing and configuring xECM in HA and knowledge in DR setup/drill. Experince in patching, major upgrades and data migration activities. Candidate should possess: Team player Customer Focus and Alertness Attention to detail Always learning Critical Thinking Highly motivated Good Written and Oral Communication Knowledge sharing, blogs OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact As part of the Product Security team, you must have a strong understanding of information security processes across product development lifecycle including secure coding principle, static code / dynamic scanning, application penetration testing, container security, cloud security, supply chain security and threat modelling the applications. You should be familiar with the industry best practices for information security policies and product security. standards. You will have the opportunity to collaborate with the product stakeholders such as product development, cloud operation, system architects, security champions, Global Information Security on the Product security process and customer escalations/support What The Role Offers Please review the below write up and highlight for any corrects Strategic Planning: • Align application security initiatives with business goals; refine Product Security processes and tools. Technical Leadership: • Stay updated on the latest trends and advancements in application security and apply them to continually improve the organization’s security program. Recommend mitigations for vulnerabilities; manage third-party and open-source software risk. Architecture and Design: • Review application designs for security best practices. Design, enhance, and advocate for the threat modelling process. Conduct threat modelling and advise product teams on implementing appropriate security controls. Security Reviews: • Conduct security assessments throughout the development lifecycle. Collaborate with development teams to remediate security vulnerabilities. Code Review and Analysis: • Conduct code reviews and implement automated code analysis tools. Secure Development Practices: • Enforce secure coding practices, train developers in secure coding. Incident Response/Customer Escalations: • Lead incident response efforts related to application security incidents. Work with cross-functional teams to investigate and remediate security breaches. Policy and Standards: • Develop and enforce application security policies; ensure compliance with industry standards. Security Testing: • Oversee the implementation of security testing methodologies Conduct Penetration Testing activity for applications/systems Security Awareness: • Promote security awareness across engineering; conduct training for development teams on Static Application Security Testing (SAST) and Dynamic Application Security Testing (DAST). Collaboration: • Collaborate with cross-functional teams, including development, operations, GIS, etc., to integrate security into all aspects of the software development lifecycle and improve security maturity. Documentation and Reporting: • Maintain comprehensive documentation of security processes/policies; produce maturity status reports for senior management. Generate reports and conduct peer reviews. Research and Innovation: • Stay informed on emerging threats and vulnerabilities, and proactively implement innovative security solutions. Vendor and Tool Evaluation: • Evaluate and recommend security tools/technologies; Manage vendor relationships What You Need To Succeed 5 - 8 years of experience with the relevant technologies Bachelor’s degree in engineering, computer science or equivalent is preferred Industry standard best practices on application security controls, requirements, features, and specifications Application security issues, weaknesses, vulnerabilities, threats, risks, and impacts of exploitation Familiarity with Security Standards and groups (OWASP, PCI, SANS, OSSTMM etc.) Strong vulnerability assessment experience of web, mobile and thick client applications, RESTful& JSON APIs, web servers, databases, and hosting environments (cloud, off-cloud, Containers) Strong experience in manual vulnerability assessment and penetration testing Hands on experience on Application Security tools such as Fortify, WebInspect, Burp, etc. Experience in planning, researching and developing security policies, standards and procedures in line with industry best practices A natural curiosity to learn how things work, and more importantly, how they can be made to work outside of their intended purposes, (i.e. the ethical hacker mentality) Preferably to have application security penetration testing related certifications, (e.g. GWAPT, OSWE, OSCP, GPEN, CPTE, CEH, GWEB, GCIH, etc.) Highly desirable to have general information security related certifications, (e.g. CISSP, CISM, GSEC, CCSP, etc.) Should have excellent team playing and collaborative skills, to work with multiple stake holders. Strong analytical, troubleshooting, writing, communication, and consultancy skills Possess a commitment to quality and a thorough approach to work OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us athr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Title: Manager, Software Engineering Bringing structure to the unstructured by unleashing the power of informationYour Impact As aSenior Manager, Software Engineering you will provide project Techno management and leadership on medium to large scale products with internal and direct customer impact. Responsible for day-to-day management of Engineering team to ensure technical quality, product quality, and efficient use of resources. Ensure projects are delivered on time, within budget and within agreed upon quality standards. Work closely with cross-functional teams within OpenText and partner with key stakeholders. What the role offers Deliver assigned projects to time, budget and agreed quality standards Partner with Product Management, Architecture, Operations, other delivery teams and Release Management to ensure effective launch and delivery of projects to satisfy business needs Lead teams to ensure project delivery success Build and maintain strong client relationships, internal and external Apply best-practices and coding patterns that ensure world-class solutions that are maintainable, modular, and of high code-quality Create a culture that insists on meeting expectations and delivering value Drive automated solutions that enable better efficiency and process improvement Grow and manage the skills and talent in the team Manage People Resource processes related to objectives definitions, regular check-in, assessment and compensation Manage communication cross-functionally and escalate promptly as issues arise Facilitate regular Steering Committee meetings and present to senior level management Take responsibility for ensuring customer satisfaction during project delivery Maintain project management documentation including but not limited to project plans, issues, risks, action items, scorecards and project sites.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. About US: Micro Focus, an OpenText company, is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running. We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need to succeed in today’s rapidly evolvingmarketplace. Your Impact: Help Sales (teams) by discussing deal opportunities, built what-if analysis, validate proposals on affordability both from discount, profit margin, revenue recognition as well as Legal point of view. After the deal shaping session, validate and help Sales obtaining approvals for the proposal against Micro Focus internal policy and guidelines. Lastly, when needed, draft the non-standard proposal and have it validated by the Legal team for final review. Reporting to: Regional Deal Management Manager What the role offers: Acts as a project manager for complex medium to large Sales Quotations/offers. Advise sales population in APAC and Japan (“APJ”) on complete contractual paperwork for correct revenue accounting conform IFRS accounting ruling in compliance with Sarbanes Oxley and SEC ruling, including management reporting to local management and HQ. Revenue (what-if) analyses for sales management and recommend operational improvements to ensure compliance with accounting rules. Develop and implement and maintain business controls regarding processes around Opportunity management, pricing and proposals, revenue recognition according to applicable accounting rules and company policy. Focal point between customers, business units, sales population, revenue recognition team, legal, regional management, order fulfilment, local financial management, general management. Enablement of sales population and other relevant MF teams on new guidance around revenue recognition and accurate company policy. Build and draft proposals and draft contracts for software offerings respecting the internal guidelines and procedures. Ensure and follow up approvals of assigned deals are obtained. Complete contract paperwork considering revenue accounting guidelines and Software Legal terms. Develop and maintain business control processes according to revenue recognition, opportunity management, solution design& delivery including pricing and proposals, as per corporate policies. Communicate and educate Software sales teams (and other stakeholders) on updates regarding pricing, policies, revenue treatments etc. Focal point to escalate specific customer requests on pricing, offerings, Terms& Conditions. Facilitate the necessary approvals needed for the negotiated offerings. Upon Sales request, participate in customer negotiations. What you need to succeed: First level university degree or equivalent experience; advanced university degree preferred. Typically, 3-5 years of experience in Deal Desk role for a Corporate (international) Software company. A clear interest and understanding of the Software accounting guidance as well as the “most negotiated Software Legal terms” is a (big) plus. Excellent communication skills in English (e.g., written, verbal, presentation). Additional language skills (preferably Chinese and Japanese) are a big plus. Expert knowledge and skills with business applications (Salesforce, Excel). Ability to lead a project team. Advanced understanding of internal business processes and policies. Solid Software business acumen and understanding of Software accounting concepts. Genuine Team player. No 9 to 5 mentality, especially at peak moments (during quarter end periods). OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Overview: TekWissen is a global workforce management provider throughout India and many other countries in the world. The below clientis a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet Job Title: Architect Practitioner Location: Chennai Work Type: Hybrid Position Description: We are seeking a highly skilled and self-driven Senior OpenText UFT & Selenium Automation Engineer to take a leading role in our test automation initiatives. This is a critical individual contributor position where you will be responsible for designing, developing, and implementing robust automation frameworks from scratch, primarily focusing on OpenText UFT for our SAP applications, and leveraging Selenium for other web-based platforms. The ideal candidate will possess deep expertise in UFT, Selenium and Java 21 with strong understanding of test automation best practices, and the ability to drive automation strategy and execution independently. Skills Required: Test Automation Skills Preferred: Selenium Experience Required: Overall Experience: 15+ Years Experience Required in UFT: Minimum 7 Years Experience Required in SAP Automation using UFT: Minimum 3 Years Experience Required in Selenium: Minimum 5 Years Education Required: Bachelor's Degree TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact An OpenText Content Server Consultant is responsible for the technical delivery of the xECM based solutions. Such delivery activities encompass development, testing, deployment and documentation of specific software components – either providing extensions to specific items of core product functionality or implementing specific system integration components. This role has a heavy deployment and administration emphasis. Engagements are usually long term, but some relatively short ones requiring only specific services like an upgrade or a migration also happen. The nature of work may include full application lifecycle activities right from development, deployment/provisioning, testing, migration, decommissioning and ongoing run & maintain (upgrades, patching etc.) support. The role is customer facing and requires excellent interpersonal skills with the ability to communicate to a wide range of stake holders (internally and externally), both verbally and in writing. What The Role Offers Work within an OpenText technical delivery team in order to: Participate and contribute to deployment activities. Participate in the day to day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades and patching activities. Participate in the advanced configuration of ECM software components, in line with project and customer time scales. Actively contribute in automating provisioning, patching and upgrade activities where possible to achieve operational efficiencies. Perform code reviews and periodic quality checks to ensure delivery quality is maintained. Prepare, maintain and submit activity/progress reports and time recording/management reports in accordance with published procedures. Keep project managers informed of activities and alert of any issues promptly. Provide inputs as part of engagement closure on project learnings and suggest improvements. Utilize exceptional written and verbal communication skills while supporting customers via web, telephone, or email, while demonstrating a high level of customer focus and empathy. Respond to and solve customer technical requests, show an understanding of the customer's managed hosted environment and applications within the Open Text enabling resolution of complex technical issues. Document or Implement proposed solutions. Respond to and troubleshoot alerts from monitoring of applications, servers and devices sufficient to meet service level agreements Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. What You Need To Succeed Well versed with deployment, administration and troubleshooting of the OpenText xECM platform and surrounding components (Content Server, Archive Center, Brava, OTDS, Search & Indexing) and integrations with SAP, SuccessFactors, Salesforce. Good Experience/knowledge On Following Experience working in an ITIL aligned service delivery organisation. Knowledge of Windows, UNIX, and Application administration skills in a TCP/IP networked environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL). Independently construct moderate complexity SQL’s without guidance. Programming/scripting is highly desirable, (ie. Oscript, Java, JavaScript, PowerShell, Bash etc.) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration. Experience in installing and configuring xECM in HA and knowledge in DR setup/drill. Experince in patching, major upgrades and data migration activities. Candidate Should Possess Team player Customer Focus and Alertness Attention to detail Always learning Critical Thinking Highly motivated Good Written and Oral Communication Knowledge sharing, blogs OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Job requisition ID :: 84586 Date: Jul 26, 2025 Location: Mumbai Designation: Manager Entity: Deloitte Touche Tohmatsu India LLP VIM Configuration Manager

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact: We are seeking a dynamic and experienced Director of Account Development to build, lead, and scale our Sales Development Representative (SDR) Center of Excellence (CoE) in Bangalore. In this pivotal leadership role, you will architect and manage a high-performing SDR organization responsible for inbound lead qualification and response for all English-speaking regions worldwide and outbound demand generation for the India market. This is an opportunity to make a significant impact by leveraging Bangalore’s vibrant talent pool and OpenText’s global reach, driving pipeline acceleration and sales excellence across markets. What the Role Offers: Establishing and scaling a world-class BDR Center of Excellence in Bangalore, hiring and developing a diverse, high-performing team. Leading, coaching, and mentoring BDR team members to achieve excellence in both inbound and outbound prospecting, fostering a culture of continuous learning and high performance. Designing and implementing data-driven, repeatable inbound lead response processes for North America, EMEA, APAC, and India. Building and executing outbound prospecting strategies tailored to the India market, leveraging local market insights. Collaborating closely with global Marketing, Sales, and Revenue Operations to align strategies, optimize funnel conversion, and accelerate pipeline generation. Monitoring and analyzing KPIs, SLAs, and funnel metrics to ensure responsiveness and high conversion rates. Driving adoption and optimization of sales technologies (Salesforce, Salesloft, LinkedIn Sales Navigator, 6Sense, etc.) to maximize team productivity. Contributing as a strategic thought partner to the evolution of global BDR best practices and technology stack enhancements. Fostering a collaborative, high-energy, and inclusive team culture that reflects company values and supports global go-to-market strategies. What you Need to Succeed: 15+ years of experience in B2B sales or business development, including 3–5 years in a leadership role managing centralized SDR/BDR teams (preferably in Bangalore or another major Indian tech hub). Proven success building and scaling regional or global sales development hubs in high-growth SaaS or technology companies. Demonstrated expertise in both inbound lead management and outbound pipeline generation, with a strong track record of exceeding targets. Deep understanding of demand generation and Sales-Marketing alignment for revenue growth. Hands-on experience with modern sales tech stacks (Salesforce, Salesloft, 6Sense, LinkedIn Sales Navigator, etc.). Excellent verbal and written communication skills; strong cross-functional collaboration and stakeholder management abilities. Passion for recruiting, developing, and mentoring teams in a dynamic, global environment. Preferred Experience supporting multiple global markets and adapting sales playbooks to regional nuances. Exposure to B2B enterprise and mid-market sales cycles. Familiarity with intent-based or ABM-driven prospecting strategies. WORKPLACE, CULTURE& BENEFITS: Location: Bangalore (Hybrid; minimum 3 days/week in-office) Hours: Oversee teams working both day and night shifts to support global time zones. Benefits: Comprehensive health and wellness programs, learning and development opportunities, and a dynamic, inclusive, and collaborative work culture. Office Perks: Modern, centrally located offices with collaborative spaces, recreation areas, wellness rooms, and company-sponsored transport options. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. YOUR IMPACT: As an Account Executive, Government & Public Sector at OpenText you help customers use information to grow faster and be more efficient in an increasingly Digital World. You are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change. Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks. You are comfortable with complex sales cycles. Your track record of successful attainment of your targets will be rewarded with one of the most competitive compensation packages in the industry. WHAT THE ROLE OFFERS: Consultative selling and intensely listening to your customers. Preparing comprehensive territory plans. Identifying and converting opportunities into sales. Skillfully executing each phase of the sales process from pipeline generation to closing the deal. Masterful client presentations and running effective meetings. Clearly articulating the value proposition of solutions and products and the endless possibilities of the digital enterprise to your customers. Thorough understanding of the Government ecosystem of customers, consultants and system integrators. Experience and Clear understanding of the RFP process of the Central and State Government departments Understanding the buying process of National Public Procurement Portal (GeM). Clearly articulating the value proposition of solutions and products and the endless possibilities of the digital enterprise to your customers. Collaboration across all internal teams and resources to ensure you bring the best solution to your clients. WHAT YOU NEED TO SUCCEED: You have a track record of at least ten years (out of total fifteen years+) selling across the Government segment. You have experience working in a consultative capacity with C-level customers on complex cloud-based, on-premises or hybrid solutions. You have expert knowledge of the Government buying process and know all your key competitors and closely follow industry trends You deploy advanced sales methodologies and tools to achieve and exceed your targets. Whether it’s the challenge of developing new accounts or finding untapped opportunities in your existing client base, the opportunity to grow our business is what drives your efforts every day. You Develop long term sales pipeline to increase the company's market share in specialized area. Prior selling experience includes multiple, diverse set of selling responsibilities, preferably in West Region. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact We’re looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You’ll need excellent communication and organizational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude. You will act as a trusted advisor to your accounts and collaborate with internal teams to ensure customer needs are met; run weekly status calls, monthly SLA reporting, business reviews, issue tracking, reporting and cross-functional communication with other OT development teams and Onshore Stakeholders. An excellent opportunity to be part of the development of the cutting-edge customer success services - BN CSM Team. What The Role Offers Customer Health Ownership: Proactively manage customer relationships to ensure optimal health status (green), driving satisfaction and long-term retention. Project Execution & Delivery: Lead end-to-end execution of customer projects, including weekly status calls, monthly SLA reviews, issue resolution, and coordination with cross-functional teams and the Onshore Delivery Manager. Queue & Workflow Monitoring: Oversee customer support and request queues to ensure timely and effective responses. Stakeholder Collaboration & Estimation: Partner with customers and internal stakeholders to evaluate work complexity and contribute to accurate quoting and time estimation. Customer Data Management: Maintain and own comprehensive customer profiles by consolidating data from multiple sources, ensuring a single source of truth for internal teams. Customer Insights & Reporting: Develop analytics and dashboards to provide a 360° view of customer health, usage trends, and engagement metrics. Executive Communication: Deliver regular updates and strategic communications to internal stakeholders and executive sponsors to maintain alignment on customer goals and outcomes. Trusted Advisor Relationship: Build strong, trust-based relationships with customers, serving as their advocate within OpenText to ensure their voices are heard and needs are met. Process Improvement: Contribute to ongoing enhancement of CSM best practices, playbooks, and engagement templates. Customer Engagement Programs: Collaborate with the Customer Experience team to design and execute tailored outreach initiatives such as product usage campaigns, newsletters, webinars, and user groups. What You Need To Succeed Strong Project Management Expertise: Proven ability to plan, execute, and monitor multiple customer-facing initiatives and programs effectively. EDI Knowledge: Solid understanding of Electronic Data Interchange (EDI) systems and their role in customer integrations and operations. Flexible Work Hours: Willingness and ability to work US business hours to align with customer needs and internal teams. Leadership & Influence: Ability to earn trust, command respect, and foster a collaborative environment among both customers and internal stakeholders. Planning & Execution Skills: Familiarity with structured approaches to planning, tracking progress, and controlling deliverables across projects. Proactive Problem Solving: Skilled in identifying potential risks early and implementing preemptive solutions to maintain project momentum. Program & Project Methodologies: Good understanding of established program and project management frameworks (PMP-based methodologies). Adaptability & Curiosity: High level of commitment with a continuous learning mindset; able to quickly grasp and implement new tools, technologies, and processes. Excellent Communication: Strong verbal and written English communication skills, capable of clearly articulating technical and business concepts to diverse audiences. Education and Experience: BE/B.Tech /ME/ M.Tech/MCA with 8 years of work experience OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact We are seeking a dynamic and experienced Director of Account Development to build, lead, and scale our Sales Development Representative (SDR) Center of Excellence (CoE) in Bangalore. In this pivotal leadership role, you will architect and manage a high-performing SDR organization responsible for inbound lead qualification and response for all English-speaking regions worldwide and outbound demand generation for the India market. This is an opportunity to make a significant impact by leveraging Bangalore’s vibrant talent pool and OpenText’s global reach, driving pipeline acceleration and sales excellence across markets. What The Role Offers Establishing and scaling a world-class BDR Center of Excellence in Bangalore, hiring and developing a diverse, high-performing team. Leading, coaching, and mentoring BDR team members to achieve excellence in both inbound and outbound prospecting, fostering a culture of continuous learning and high performance. Designing and implementing data-driven, repeatable inbound lead response processes for North America, EMEA, APAC, and India. Building and executing outbound prospecting strategies tailored to the India market, leveraging local market insights. Collaborating closely with global Marketing, Sales, and Revenue Operations to align strategies, optimize funnel conversion, and accelerate pipeline generation. Monitoring and analyzing KPIs, SLAs, and funnel metrics to ensure responsiveness and high conversion rates. Driving adoption and optimization of sales technologies (Salesforce, Salesloft, LinkedIn Sales Navigator, 6Sense, etc.) to maximize team productivity. Contributing as a strategic thought partner to the evolution of global BDR best practices and technology stack enhancements. Fostering a collaborative, high-energy, and inclusive team culture that reflects company values and supports global go-to-market strategies. What You Need To Succeed 15+ years of experience in B2B sales or business development, including 3–5 years in a leadership role managing centralized SDR/BDR teams (preferably in Bangalore or another major Indian tech hub). Proven success building and scaling regional or global sales development hubs in high-growth SaaS or technology companies. Demonstrated expertise in both inbound lead management and outbound pipeline generation, with a strong track record of exceeding targets. Deep understanding of demand generation and Sales-Marketing alignment for revenue growth. Hands-on experience with modern sales tech stacks (Salesforce, Salesloft, 6Sense, LinkedIn Sales Navigator, etc.). Excellent verbal and written communication skills; strong cross-functional collaboration and stakeholder management abilities. Passion for recruiting, developing, and mentoring teams in a dynamic, global environment. Preferred Experience supporting multiple global markets and adapting sales playbooks to regional nuances. Exposure to B2B enterprise and mid-market sales cycles. Familiarity with intent-based or ABM-driven prospecting strategies. Workplace, Culture & Benefits Location: Bangalore (Hybrid; minimum 3 days/week in-office) Hours: Oversee teams working both day and night shifts to support global time zones. Benefits: Comprehensive health and wellness programs, learning and development opportunities, and a dynamic, inclusive, and collaborative work culture. Office Perks: Modern, centrally located offices with collaborative spaces, recreation areas, wellness rooms, and company-sponsored transport options. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook . Inviting applications for the role of Principal Consultant, MuleSoft ! In this role, Implement and co lead the offshore MuleSoft development team in implementing APIs, connectors, and flows to replace OpenText EDI integrations. Responsibilities Own API build plan and execution. Translate business and EDI specs into MuleSoft flows. Implement data transformations and error handling. Review code and enforce quality practices. Mentor junior developers. Coordinate with onshore architect. Qualifications we seek in you! Minimum Qualifications Bachelor’s in Computer Science , Engineering, or related field. integration/API development, experience in MuleSoft. MuleSoft Certified Developer (Mule 4). Strong in DataWeave , API policies, and integration lifecycle. Experience in EDI integration, AS2, SFTP, flat file handling. Proficient in DataWeave and API policies. Git, CI/CD, Jenkins knowledge. Preferred Qualifications/ Skills MuleSoft Architect Certification Familarity with AI features of MuleSoft Why join Genpact? Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation Make an impact – Drive change for global enterprises and solve business challenges that matter Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color , religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Principal Consultant Primary Location India-Hyderabad Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Jul 25, 2025, 8:15:35 AM Unposting Date Ongoing Master Skills List Digital Job Category Full Time

Business Unit: Cubic Corporation Company Details: Job Summary: Supports and maintains the technical infrastructure of SAP systems across Cubic’s landscape, including but not limited to ECC, BW, GRC, PI, BPC, BO, Tableau, and Alteryx. Provides technical expertise in the installation, configuration, monitoring, and performance tuning of SAP applications and supporting platforms. Identifies, evaluates, and implements system-level changes that are secure, cost-effective, and aligned with business and IT requirements. Performs system maintenance, patching, transport management, and backup activities. Coordinates system upgrades and supports integration between SAP and non-SAP platforms. Ensures system availability and performance across development, quality, and production environments. Partners with functional and technical teams to troubleshoot issues and lead or support infrastructure projects and initiatives. This position typically works under general supervision and direction. Job Details: Job Summary: Supports and maintains the technical infrastructure of SAP systems across Cubic’s landscape, including but not limited to ECC, BW, GRC, PI, BPC, BO, Tableau, and Alteryx. Provides technical expertise in the installation, configuration, monitoring, and performance tuning of SAP applications and supporting platforms. Identifies, evaluates, and implements system-level changes that are secure, cost-effective, and aligned with business and IT requirements. Performs system maintenance, patching, transport management, and backup activities. Coordinates system upgrades and supports integration between SAP and non-SAP platforms. Ensures system availability and performance across development, quality, and production environments. Partners with functional and technical teams to troubleshoot issues and lead or support infrastructure projects and initiatives. This position typically works under general supervision and direction. Essential Job Duties and Responsibilities: Perform day-to-day administration and technical support for SAP systems, including ECC, BW/BI, GRC, PI/PO, BPC, BO, ME/MII, and associated platforms like Tableau and Alteryx. Proactively monitor all SAP systems, HANA databases, and analytics environments (work processes, system logs, short dumps, locks, traces, disk space, CPU, memory usage) for performance, availability, and stability using SAP monitoring tools and third-party solutions. Analyze system logs, short dumps, work processes, and performance metrics to identify and resolve issues. Monitor HANA database performance, identify bottlenecks, and perform tuning across the SAP landscape and HANA database. Experience in implementing and managing HANA table management techniques (data compression, partitioning). Troubleshoot and resolve HANA database issues. Implement performance tuning strategies, including database optimization, buffer tuning, and workload analysis. Support SAP technical operations including system monitoring, job scheduling, transport management, client copies, and system refreshes. Collaborate with the global SAP Basis team (including external partners) to execute system upgrades, kernel patches, OS patches, enhancement packs, and installation of new components. Manage and maintain SAP BW/BI and BPC platform operations, including security authorizations, process chain troubleshooting, solution deployment, and environment stability. Administer Business Objects platform: handle installation, upgrades, configuration, monitoring, and performance tuning. Maintain and support a multi-tier Tableau infrastructure: monitor server health, manage upgrades and releases, troubleshoot data connectivity, and implement new features. Administer and support Alteryx Servers in Windows environments: perform installations, upgrades, migrations, job scheduling, and monitor performance using best practices. Support DEV to PROD activities to support Alteryx Designer and Tableau; work with MongoDB when necessary to support backend functionality. Maintain technical documentation for SAP system configurations, platform standards, SOPs, and deployment guides. Participate in performance tuning and system optimization initiatives across SAP and BI platforms. Provide effective support for technical project activities, including sandbox provisioning, cutover planning, and infrastructure setup. Respond to incidents and service requests using ticketing systems, ensuring resolution within agreed SLAs. Support system audits and compliance requirements by maintaining consistent configuration, access control, and process documentation. Communicate clearly with management and team leads, providing updates, identifying risks, and suggesting corrective actions. Demonstrate strong commitment to company values, ethics, and quality standards, contributing to continuous improvement initiatives. Experience with OpenText products (e.g., Document management, Content Server, Archive Server and ECM) Experience with SAP HANA Security – Manage user and role administration within SAP HANA. Configure and monitor Redwood-based batch jobs across SAP modules (FI, MM, SD), improving scheduling efficiency and system uptime. Design, implement, and test disaster recovery (DR) strategies to ensure business continuity. Develop and maintain comprehensive technical documentation for SAP system configurations, processes, and procedures. Perform root-cause analysis for problem tickets and implement preventive measures. Excellent written and verbal communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users. Ability to manage multiple tasks and prioritize effectively in a dynamic environment. Assume additional technical responsibilities and provide backup support as needed. Minimum Job Requirements: A bachelor’s or master’s degree in Computer Science, Information Systems, or a related field. Candidates should have a minimum of 8 years of hands-on experience in SAP Basis administration, with exposure to SAP ECC and other core components such as BW, BPC, or PI. Familiarity with operating systems like Windows and Linux, as well as basic knowledge of database platforms such as HANA, Oracle, or SQL Server, is expected. Experience with SAP cloud solutions (such as SAP BTP, AWS, or Azure) and tools like Solution Manager is a plus. A solid understanding of SAP system architecture, transport management, and system monitoring is important. Candidates should have strong problem-solving skills, an analytical mindset, and the ability to work effectively within a global, cross-functional team. Strong written and verbal communication skills are essential. SAP Basis certification or ITIL Foundation certification is preferred but not required. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type: Employee

OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. Your Impact As part of the Common Components – Localization team, you will have the opportunity to work with other localization professionals and participate across functions with teams that include Product Management, Software Development, Quality Assurance, Documentation, and external translation vendors as primary participants. Localization Project Managers are involved throughout the product life cycle and participate in the end-to-end delivery of our localized products. You will gain valuable experience in a highly dynamic and professional software development environment, while being encouraged to provide innovation toward our ongoing success. What The Role Offers A Lead Localization Engineer role with OpenText is a role that will allow you to change people’s lives. You will be enabling global access to industry-leading Information Management Solutions that help organizations develop sustainable supply chains, aid refugees, or save lives through better medical information access. You will solve intriguing and important problems within a highly motivated team environment, coordinating with internal stakeholders and external vendors, and managing the localization process from beginning to end. You will be encouraged to foster an engineering mindset, and an innovative spirit as we continue to optimize our localization delivery system. Advanced organizational and leadership skills Proven ability in project planning, budget forecasting, resource & quality management Localization project risk analysis and mitigation planning experience Strong networking & relationship management skills Excellent English verbal and written communication skills Experience defining and tracking quality standards and metrics for localized software products Established desire to explore and learn AI/LLM-driven solutions in pursuit of a modern operation Strong team player, self-starter, and pro-active Growth mindset with a commitment to continually expanding knowledge and education relative to localization trends and industry evolution Proficiency with SDL Passolo, SDL Trados Studio, MadCap Lingo, and/or competing CAT/TMS solutions. Experience with SGML, XML, and HTML-based doc production. Experience with GitLab, Perforce, or similar source control systems. What You Will Need To Succeed Have at least 8 years of localization project management experience in both waterfall and agile methodologies Bring extensive industry and organizational knowledge, applying advanced expertise in internationalization and localization concepts and best practices Take proactive leadership, overseeing medium to large scale projects, complex model development, and end-to-end programs and solutions. Direct the application of existing principles and drive the development of innovative policies and ideas. Coordinate and direct cross-functional teams, ensuring exceptional results through collaboration and leadership. Develop effective solutions for broad projects, evaluating all potential variables and adapting complex techniques. Make critical decisions as a project team leader, foster valuable networks with stakeholders, and provide guidance on complex matters. One Last Thing OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Business Unit Cubic Corporation Company Details Job Summary: Supports and maintains the technical infrastructure of SAP systems across Cubic’s landscape, including but not limited to ECC, BW, GRC, PI, BPC, BO, Tableau, and Alteryx. Provides technical expertise in the installation, configuration, monitoring, and performance tuning of SAP applications and supporting platforms. Identifies, evaluates, and implements system-level changes that are secure, cost-effective, and aligned with business and IT requirements. Performs system maintenance, patching, transport management, and backup activities. Coordinates system upgrades and supports integration between SAP and non-SAP platforms. Ensures system availability and performance across development, quality, and production environments. Partners with functional and technical teams to troubleshoot issues and lead or support infrastructure projects and initiatives. This position typically works under general supervision and direction. Job Details Job Summary: Supports and maintains the technical infrastructure of SAP systems across Cubic’s landscape, including but not limited to ECC, BW, GRC, PI, BPC, BO, Tableau, and Alteryx. Provides technical expertise in the installation, configuration, monitoring, and performance tuning of SAP applications and supporting platforms. Identifies, evaluates, and implements system-level changes that are secure, cost-effective, and aligned with business and IT requirements. Performs system maintenance, patching, transport management, and backup activities. Coordinates system upgrades and supports integration between SAP and non-SAP platforms. Ensures system availability and performance across development, quality, and production environments. Partners with functional and technical teams to troubleshoot issues and lead or support infrastructure projects and initiatives. This position typically works under general supervision and direction. Essential Job Duties And Responsibilities Perform day-to-day administration and technical support for SAP systems, including ECC, BW/BI, GRC, PI/PO, BPC, BO, ME/MII, and associated platforms like Tableau and Alteryx. Proactively monitor all SAP systems, HANA databases, and analytics environments (work processes, system logs, short dumps, locks, traces, disk space, CPU, memory usage) for performance, availability, and stability using SAP monitoring tools and third-party solutions. Analyze system logs, short dumps, work processes, and performance metrics to identify and resolve issues. Monitor HANA database performance, identify bottlenecks, and perform tuning across the SAP landscape and HANA database. Experience in implementing and managing HANA table management techniques (data compression, partitioning). Troubleshoot and resolve HANA database issues. Implement performance tuning strategies, including database optimization, buffer tuning, and workload analysis. Support SAP technical operations including system monitoring, job scheduling, transport management, client copies, and system refreshes. Collaborate with the global SAP Basis team (including external partners) to execute system upgrades, kernel patches, OS patches, enhancement packs, and installation of new components. Manage and maintain SAP BW/BI and BPC platform operations, including security authorizations, process chain troubleshooting, solution deployment, and environment stability. Administer Business Objects platform: handle installation, upgrades, configuration, monitoring, and performance tuning. Maintain and support a multi-tier Tableau infrastructure: monitor server health, manage upgrades and releases, troubleshoot data connectivity, and implement new features. Administer and support Alteryx Servers in Windows environments: perform installations, upgrades, migrations, job scheduling, and monitor performance using best practices. Support DEV to PROD activities to support Alteryx Designer and Tableau; work with MongoDB when necessary to support backend functionality. Maintain technical documentation for SAP system configurations, platform standards, SOPs, and deployment guides. Participate in performance tuning and system optimization initiatives across SAP and BI platforms. Provide effective support for technical project activities, including sandbox provisioning, cutover planning, and infrastructure setup. Respond to incidents and service requests using ticketing systems, ensuring resolution within agreed SLAs. Support system audits and compliance requirements by maintaining consistent configuration, access control, and process documentation. Communicate clearly with management and team leads, providing updates, identifying risks, and suggesting corrective actions. Demonstrate strong commitment to company values, ethics, and quality standards, contributing to continuous improvement initiatives. Experience with OpenText products (e.g., Document management, Content Server, Archive Server and ECM) Experience with SAP HANA Security – Manage user and role administration within SAP HANA. Configure and monitor Redwood-based batch jobs across SAP modules (FI, MM, SD), improving scheduling efficiency and system uptime. Design, implement, and test disaster recovery (DR) strategies to ensure business continuity. Develop and maintain comprehensive technical documentation for SAP system configurations, processes, and procedures. Perform root-cause analysis for problem tickets and implement preventive measures. Excellent written and verbal communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical users. Ability to manage multiple tasks and prioritize effectively in a dynamic environment. Assume additional technical responsibilities and provide backup support as needed. Minimum Job Requirements A bachelor’s or master’s degree in Computer Science, Information Systems, or a related field. Candidates should have a minimum of 8 years of hands-on experience in SAP Basis administration, with exposure to SAP ECC and other core components such as BW, BPC, or PI. Familiarity with operating systems like Windows and Linux, as well as basic knowledge of database platforms such as HANA, Oracle, or SQL Server, is expected. Experience with SAP cloud solutions (such as SAP BTP, AWS, or Azure) and tools like Solution Manager is a plus. A solid understanding of SAP system architecture, transport management, and system monitoring is important. Candidates should have strong problem-solving skills, an analytical mindset, and the ability to work effectively within a global, cross-functional team. Strong written and verbal communication skills are essential. SAP Basis certification or ITIL Foundation certification is preferred but not required. The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. Worker Type Employee

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your Impact Our Senior Technical Support Specialist position offers you an opportunity to learn cutting-edge backup, high-availability, and disaster recovery software. You’ll leverage critical thinking on an ongoing basis, as each customer situation is unique. Therefore, you will need to be creative with your solutions. The successful candidate will join an established team that provides world-class customer support through technical assistance to external customers and other departments via phone, e-mail, and support portal message board. Our strong team-based environment ensures that if you get stuck or need some help, you’ll always feel supported. What The Role Offers Diagnose, troubleshoot, and identify/resolve service and product offerings issues. This could be at any level: operating system, application, network, hardware level, hypervisor, cloud environment, etc. Manage multiple customer cases simultaneously while maintaining high levels of customer satisfaction. Ensure all case-related information and activities are accurately documented and provide timely progress updates to customers and account managers to maintain service level agreements. Work with Tier 3, Operations, and Development on technical escalations, bugs, and feature requests. Excellent customer service skills, adding to the customer experience. A track record of sound judgment and decision-making in positions with significant responsibility. Challenging yourself to master the complex subject matter Communicating with and assisting people of varying technical skill levels Consistently providing excellent technical support when subjected to different degrees of visibility into affected environments Troubleshooting errors with diverse degrees of depth and complexity Keeping a patient and collected composure while resolving customer requests and possessing excellent customer service skills. Searching information sources for relevant documentation, user/admin guides, knowledge base articles, white papers, PDFs, reliable websites, etc. Building and leveraging VMs, maintaining a functional virtual workspace What You Need To Succeed 3+ years of experience in backup and recovery operations. Hands-on experience with Backup and recovery solution. Familiarity with cloud backup solutions (e.g., AWS Backup, Azure Backup). Solid understanding of storage systems (NAS/SAN), virtualization (VMware/Hyper-V), and Windows/Linux environments. Ability to automate tasks using PowerShell, Bash, or Python. Strong troubleshooting and documentation skills. Willing to work in rotational shifts Nice To Have Experience in SMB or startup environments. Knowledge of cybersecurity best practices related to data protection. Certifications in backup technologies or cloud platforms (e.g., Veeam VMCE, AWS Certified). OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.