2 Open Air Jobs

About the Role: Egen is seeking a proactive and versatile Technical Project Manager to lead multiple internal IT Applications teams. The IT Applications Technical Project Manager is responsible for managing the critical applications, systems and tools used by 500+ consultants delivering 100+ concurrent AI and Data Analytics Professional Services projects. This role requires the ability to act as Product Owner to interface with business owners, understand business use cases and define appropriate upgrades and new features; as a Technical Project Manager to provide technical oversight, direct software design and development and guide technical direction and as a Scrum Master to plan and manage multiple teams implementing biweekly Sprints and releases to Production. Key Responsibilities: Product Ownership Understand how critical business applications function to meet business needs Work closely with internal stakeholders and business owners to understand their application needs, translate them into clear and actionable user stories, define acceptance criteria, and drive innovation and continuous improvement Design new processes within existing business applications to meet key business priorities Scrum Master Lead multiple scrum teams using Agile Best Practices in requirements gathering, User Story documentation, Quality Assurance and Task lifecycle management Plan biweekly sprints to build key functionality to meet business needs Facilitate Scrum ceremonies (e.g., daily stand-ups, Sprint planning, retrospectives) to ensure maximum team effectiveness Manage and prioritize application backlogs, including bug fixes, enhancement requests, and operational improvements, ensuring they align with business needs and user impact Project Management Create and manage project plans, resource allocation, timelines, and deliverables Oversee project planning, execution, and delivery for longer-term system upgrades and implementations Manage multiple concurrent teams delivering features to multiple business owners Identify and communicate potential risks and issues, develop mitigation strategies, and manage to closure Create status reports as needed Stakeholder Communication Coordinate with different departments (e.g. Operations, Finance, HR, Delivery) to communicate progress, manage expectations, and gather feedback Communicate project status and issues to stakeholders Develop and communicate short and long term roadmaps Manage executive prioritization of backlog Coordinate business users developing Test Suites and executing UAT of candidate releases Resource Management : Allocate resources to projects. Balance workload among team members Helpdesk support Oversee IT helpdesk process Ensure SLAs are met Reporting and Analytics : Define and measure performance KPIs Create and distribute regular reports on project status, resource utilization, financial performance, etc. Analyze data to identify trends, issues, and opportunities for improvement Provide insights and recommendations to senior management Process Improvement : Identify areas for process improvement within the PSA system Implement best practices and new tools to enhance efficiency Train team members on new processes and tools. Required Skills and Qualifications: Project Management : Strong project management skills and experience with project management tools (e.g., Asana, Smartsheet, Jira, MS Project) Agile Development: Strong experience planning and managing Agile Sprints, defining User Stories, managing team capacity and managing backlogs. Analytical Skills : Ability to analyze data, generate reports, and provide actionable insights. Technical Proficiency Experience managing Salesforce implementations Familiarity with PSA software (e.g. Mavenlink, NetSuite OpenAir). FinancialForce PSA (Certinia) preferred Experience using reporting and analytics tools (Looker, Tableau, CRMA) Experience with Google Cloud Platform is a plus Communication : Excellent verbal and written communication skills Organizational Skills : Strong organizational skills and attention to detail Problem-Solving : Ability to identify issues and develop effective solutions. Collaboration : Ability to work effectively in a team environment and collaborate with various stakeholders. Adaptability : Ability to adapt to changing priorities and manage multiple tasks simultaneously. Global Collaboration : Ability to work synchronously and asynchronously with stakeholders around the globe.

WHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders. WHO YOU ARE: We are seeking a highly skilled Workforce Management Analyst with strong expertise in OpenAir administration, business intelligence, and workforce analytics. The ideal candidate will play a pivotal role in optimizing workforce operations, streamlining reporting, and driving efficiency through advanced tools and methodologies. WHAT YOULL DO: Workforce Management & Analytics Monitor and analyze workforce metrics, including utilization, capacity, and performance. Provide actionable insights through detailed workforce analysis and reporting. Ensure compliance with workforce management policies and procedures. Collaborate with PMO, Finance, Technology teams to set the expectations and monitor the compliance. Collaborate with project managers and leadership teams to ensure proper staffing and workload distribution. OpenAir Administration & Integration Support administration of OpenAir platform, managing system configurations, user access, and workflows, ensuring data integrity and system optimization. Work closely with US WFM counterpart. Collaborate with PMO, Finance, Data and IT teams to integrate OpenAir with Microsoft BI for advanced data visualization and reporting leveraging OpenAir API. Business Intelligence & Reporting Design and develop BI dashboards to track workforce utilization, availability, and capacity, and visualize key workforce performance metrics. Automate and streamline reporting processes to enhance operational efficiency. Generate regular reports and analyses for leadership to inform decision-making. Leverage Power BI, Tableau, or other BI tools to deliver insights that support workforce forecasting and decision-making. Provide trend analysis and predictive analytics to identify risks and opportunities for operational improvements. Present workforce insights to leadership, helping drive data-backed decisions on staffing, hiring, and resource allocation. Forecasting & Scheduling: Conduct demand forecasting to anticipate workforce needs and ensure alignment with business objectives. Work with leadership to implement real-time workforce adjustments based on business demand. Ensure workforce planning aligns with financial targets and revenue goals. Project Management Support Utilize tools like JIRA and Confluence for tracking tasks and managing team collaborations. Support Agile and Scrum workflows to improve team performance and project delivery. Generate progress reports, dashboards, and KPIs for leadership. Support data collection for post-project analysis and lessons learned. Help onboard new project team members and provide administrative support. Technical Expertise Develop workflows and tools to enhance workforce-related processes. Troubleshoot and resolve issues in OpenAir and other integrated systems. Utilize advanced Excel functions for data manipulation and reporting. Partner with data team on possibility of new data pipelines and ingestion requests as well as on data model improvements WHAT YOU’LL NEED: Bachelor's degree in business administration, Information Systems, or related field. 5-7 years of experience in workforce management, system administration, or analytics. Proficiency in OpenAir administration and API integration. Strong expertise in Microsoft BI, JIRA, Confluence, and advanced Excel. Familiarity with Scrum and Agile methodologies is a plus. Excellent analytical, problem-solving, and communication skills. Core Competencies: Strong technical and analytical skills with a focus on workforce management. Expertise in OpenAir and business intelligence tools for advanced reporting. Effective collaboration and communication abilities. Proven ability to streamline processes and deliver insights that drive efficiency. WHAT’S IN IT FOR YOU? At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability Role & responsibilities Preferred candidate profile