Guest Relation Executive Vasantha Subaramanian Hospitals

2.0 - 5.0 years

1 - 3 Lacs

chennai

Work from Office

Roles and Responsibilities Ensure seamless coordination between guests, doctors, nurses, and other hospital staff to provide exceptional patient care services. Handle guest complaints and feedback in a professional manner to resolve issues promptly. Manage front office operations efficiently, including handling patient registration, billing, and scheduling appointments. Provide excellent customer service by responding to guest queries and resolving concerns in a timely fashion. Maintain accurate records of patient interactions and updates for smooth communication among team members. Desired Candidate Profile 2-5 years of experience as a Guest Relations Executive or similar role in a healthcare setting (OPD/Hospital). Strong knowledge of GRE (Guest Relationship Executives) principles and practices. Excellent communication skills with ability to handle sensitive situations professionally. Proficiency in front office executive activities such as registration, billing, and scheduling appointments.

Posted 2 days ago

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Out Patient Coordinator ( OP Coordinator) Rhea Healthcare

3 - 8 years

3 - 4 Lacs

Noida, Greater Noida

Work from Office

Role & responsibilities At OP: - Greet customers with warmth & politeness. - Guide them to the area they are required to go. - Attend to all guests promptly and courteously; coordinate services as per their requirements. - Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. - Help customers fill the registration forms and any related documents. - Complete the Registration Process and generate UHID Cards for patients. - Handle VIP customers with special attention; ensure all departments are alert and services are smooth. - Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest. - While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior. - Communicate updates of the patients to their relatives time to time. - Coordinate patient movement into Consultant chambers; be alert and track waiting patients. - Be aware of open slots for walk-in patients; schedule them as per availability. - If consultant advises, accompany patients to referred departments for investigations. - Ensure Billing is advised to charge for all diagnostic services and bills are updated accurately. - Make bookings (reservations) for the beds if required; book appropriate bed type. - Be aware of escalation matrix. - Collect feedback from all customers. Admissions : - Receive admission request form from patient. - Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked - Collect deposit - Escort patient to the floor and assigned room - Nursing station and concerned consultant is informed about the admission OP coordinator: Ensure effective and efficient service interaction with customers, patients, colleagues. - Handle general enquiries and requests, explain procedures when required; make new and follow-up appointments. - MIS : Daily rounds Report, Daily discharge report - to be updated on time and accurately. - Offer suggestions for service quality and process improvements, cost saving based on real time operational experience. At admission: TAT of admission and room allocation - 15 min - Coordinate daily admissions: ensure bed allocation and room readiness. - Check room amenities to ensure room has items as per standard. - Supervise completion of admission formalities, ensure customer is comfortable. - Within 30 minutes of patient admission, to personally meet, introduce themselves, share contact numbers and conduct room orientation. - For Emergency admission directly to LDR, patient attenders to be met by In-charge, introduce and advised regarding room, contact numbers and relevant information. Preferred candidate profile Strong functional knowledge. Good understanding of customer service skills - Competence in:- computer skills , understands software. - Eye for detail; meticulous; accurate and thorough in completion of tasks; - Good Interpersonal Skills , team player; patient and helpful; - Capable of communicating effectively and with empathy; - Fluency in English and Regional language; - Works well under pressure, maintains calm; seeks to resolve situations gracefully; - Logical thinker, makes decisions smartly and quickly. Perks and benefits As per company standards

Posted 3 months ago

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