Microsoft Dynamics 365 CRM/CE Technical Consultant HSO

3.0 - 8.0 years

20 - 35 Lacs

Bengaluru

Remote

Role Overview We are seeking a skilled and experienced Senior Technical Consultant to join our Microsoft Dynamics 365 CRM/CE team. This role will be instrumental in designing, developing, and integrating technical solutions across CRM modules, with a focus on customizations, extensions, and cloud-based integration. The ideal candidate will bring deep technical expertise in Dynamics 365 CE, Power Platform, Azure integration, and client-facing solution delivery. Key Responsibilities • Lead technical design, customization, and extension of one or more Dynamics 365 CE modules using OOB features and custom development. • Develop and enhance complex plugins, including integration with Azure services (Service Bus, Functions, Logic Apps). • Build and deploy custom components using JavaScript and PCF controls. • Create and maintain Power Automate flows with robust exception handling and efficiency in mind. • Design and implement scalable CRM solutions using Power Platform and Dynamics 365 SDK. • Manage solutions and deployments across environments in the Power Platform ecosystem. • Collaborate with functional teams, business stakeholders, and global delivery teams to ensure successful end-to-end implementations. • Provide technical documentation, knowledge transfer, and post-implementation support. Required Skills & Experience • 59 years of hands-on experience in Microsoft Dynamics 365 CRM/CE (Customer Engagement). • Expertise in customizing OOB modules (e.g., Sales, Customer Service, Field Service) and enhancing existing features. • Strong experience in plugin development, C#, .NET, and Azure integrations. • Proficiency in JavaScript, TypeScript, and PowerApps Component Framework (PCF). • Deep knowledge of Power Automate, including error handling and advanced flow design. • Strong command over solution packaging, ALM, and environment strategies within Power Platform. • Experience working with Azure DevOps, Git, and CI/CD pipelines for D365 projects. • Solid understanding of security, scalability, and data modeling in Dynamics 365. • Excellent communication, presentation, and analytical skills. Preferred Qualifications • Microsoft Certified: Power Platform Developer Associate or Dynamics 365 Customer Engagement Developer Associate (MB-400). • Experience with customer-focused delivery in multi-country/enterprise-level CRM implementations. • Knowledge of Dataverse, custom connectors, and RESTful API integrations. • Exposure to Azure security models and role-based access control within D365.

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