Role Overview: We are looking for a meticulous and experienced Service Supervisor to oversee the inspection and quality assurance of our two-wheeler fleet after servicing. The Service Supervisor will be responsible for ensuring that all bikes meet our high standards of quality and safety before they are returned to customers. This role is critical in maintaining customer satisfaction and trust in our service. Key Responsibilities: Inspect each two-wheeler post-service to ensure all maintenance and repairs have been completed to the highest standards. Sign off on all serviced vehicles, confirming they are roadworthy and meet company quality criteria. Address and resolve any service complaints related to vehicles that have been signed off, taking full responsibility for the quality assurance process. Provide feedback to mechanics and service staff to improve the quality of maintenance and repairs. Maintain detailed records of inspections, including any issues found and corrective actions taken. Work closely with the Service Manager to develop and implement inspection protocols and quality control measures. Ensure compliance with all safety regulations and company policies. Assist in training mechanics on proper service procedures and quality standards. Stay updated on industry best practices and emerging technologies to continually improve the inspection process. Collaborate with the operations team to ensure timely availability of serviced vehicles for rental. Qualifications: Proven experience as a Service Supervisor, Quality Inspector, or similar role in the automotive or two-wheeler industry. Strong technical knowledge of two-wheeler maintenance and repair. Keen attention to detail and a commitment to quality. Excellent problem-solving abilities and decision-making skills. Strong communication skills, both written and verbal. Ability to work independently and take responsibility for the quality assurance process. Proficiency in using inspection tools and quality control software. Job Type: Full-time Pay: ₹20,000.00 - ₹23,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Experience: total work: 1 year (Preferred) Work Location: In person Expected Start Date: 03/06/2025
Job Description - Customer Support Executive We are seeking a qualified Customer Support Executive to oversee a team of representatives dedicated to providing exceptional customer service and after-sales support. Responsibilities: The primary responsibilities of the Customer Support Executive include: 1. Demonstrated customer support or client service experience. 2. Professionally handling calls to provide information about products and services, addressing issues, and ensuring resolution. 3. Maintaining accurate records of transactions and interactions. 4. Timely and appropriate follow-ups as necessary. 5. Escalating unresolved queries to relevant departments for resolution. Additional Responsibilities: 6. Achieving assigned goals and targets. 7. Proficiency in CRM systems and practices. 8. Customer-centric approach with adaptability to various customer behaviors. 9. Efficient multitasking, prioritization, and time management. Competencies and Skills Required: Effective communication skills in English, Hindi, and Kannada are essential for this role. Other key competencies and skills include: 1. Exceptional communication and presentation abilities. 2. Strong listening and problem-solving capabilities. 3. Ability to handle stress and pressure effectively. 4. Excellent interpersonal skills. Requirements: 1. Bachelor’s degree. 2. Minimum of 1 year of relevant experience. 3. Proficient in Hindi, Kannada, and English communication. 4. Strong computer skills. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person Expected Start Date: 25/02/2025
Job Description - Customer Support Executive We are seeking a qualified Customer Support Executive to oversee a team of representatives dedicated to providing exceptional customer service and after-sales support. Responsibilities: The primary responsibilities of the Customer Support Executive include: 1. Demonstrated customer support or client service experience. 2. Professionally handling calls to provide information about products and services, addressing issues, and ensuring resolution. 3. Maintaining accurate records of transactions and interactions. 4. Timely and appropriate follow-ups as necessary. 5. Escalating unresolved queries to relevant departments for resolution. Additional Responsibilities: 6. Achieving assigned goals and targets. 7. Proficiency in CRM systems and practices. 8. Customer-centric approach with adaptability to various customer behaviors. 9. Efficient multitasking, prioritization, and time management. Competencies and Skills Required: Effective communication skills in English, Hindi, and Kannada are essential for this role. Other key competencies and skills include: 1. Exceptional communication and presentation abilities. 2. Strong listening and problem-solving capabilities. 3. Ability to handle stress and pressure effectively. 4. Excellent interpersonal skills. Requirements: 1. Bachelor’s degree. 2. Minimum of 1 year of relevant experience. 3. Proficient in Hindi, Kannada, and English communication. 4. Strong computer skills. Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month Work Location: In person Expected Start Date: 25/02/2025
Location: Bangalore, Karnataka - IN Job Description: Backend Developer Role Overview: We are seeking a skilled Backend Developer to join our tech team at Ontrack Technologies. As a Backend Developer, you will be responsible for designing, implementing, and managing robust, scalable backend solutions using a tech stack that includes Node.js, Express.js, MongoDB, MySQL, Docker, AWS S3, and various authentication and authorization methods. You will also handle integrations with third-party services to enhance our platform's functionality. Key Responsibilities : ● Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance ● Contributing to all phases of the backend development lifecycle ● Writing well-designed, testable, and efficient backend code ● Implementing security and data protection measures ● Developing and maintaining APIs for front-end and mobile applications ● Managing and optimizing data storage solutions ● Collaborating with the team to ensure smooth deployment and operation of backend applications ● Staying up-to-date with emerging backend technologies and industry trends ● Troubleshooting issues, fixing bugs, and improving backend application performance Required Skills and Qualifications: ● Proficiency with Node.js and frameworks such as Express.js ● Strong experience with database technologies such as MongoDB and MySQL ● Experience with containerization and orchestration using Docker ● Familiarity with cloud services, specifically AWS S3, and other AWS services ● Knowledge of authentication and authorization mechanisms (e.g., JWT, OAuth) ● Experience with integrating third-party APIs and services ● Familiarity with version control using Git and code repositories on GitHub ● Excellent problem-solving and analytical skills ● Strong communication and collaboration skills Preferred Qualifications: ● Bachelor’s degree in Computer Science, Engineering, or a related field ● Relevant certifications Benefits: ● Competitive salary ● Opportunity to work on cutting-edge technologies and innovative backend projects ● Collaborative and supportive team environment ● Career growth and professional development opportunities Application Process: If you are passionate about backend development and possess the skills and experience required for this role, we encourage you to apply. Please submit your resume outlining your qualifications and interest in the position. Ontrack Technologies is an equal opportunity employer and values diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Job Type: Full-time Pay: ₹400,000.00 - ₹600,000.00 per year Education: Bachelor's (Preferred) Experience: Programming: 1 year (Preferred) total work: 1 year (Preferred) Work Location: In person Expected Start Date: 09/10/2025