83 Onsite Support Jobs - Page 4

Responsibilities: * Manage IT help desk requests via phone, email & chat * Provide remote & onsite support for desktop issues * Collaborate with teams on project implementation & maintenance

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

Description External Job Description Job Purpose Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools Business Responsibility Areas 1 Complaint Handling & Onsite Support Coordination • Act as the first point of contact for service engineers regarding customer complaints Engineers will be reporting to him • Coordinate with onsite engineers to ensure timely resolution of complaints • Ensure adherence to service SLAs Service Level Agreements and response timelines •Ensure Open complaints and NPS need to be under control for every region 2 Spare Parts Inventory & Management • Oversee the spares inventory for the assigned region • Ensure timely availability, tracking, and replenishment of spare parts • Work with vendors and supply chain teams to manage stock levels •Coordinate with Servicing agency for maintaining optimum inventory at engineer level •Open and Manage Service centres to handle all the mech tools complaints 3 Performance monitoring and documentation • Oversee engineers weekly performance and give regular feedback for improvement • Provide training and arrange knowledge-sharing sessions to service engineers • Maintain documentation of service reports, common failures, and solutions 4 Cross-functional Coordination • Work closely with the OEM service team to escalate unresolved technical issues • Coordinate with logistics and warehouse teams for smooth movement of spares 5 Process Management • Ensure compliance with company policies, safety guidelines, and service standards • Monitor KPIs Key Performance Indicators for service efficiency and suggest improvements • Maintain and update MIS reports and dashboards for tracking performance 6 Establishing Service Centres at PAN India level - contractual meetings, management of spares, money collection & overall hygiene of service centres Qualifications Essential Technical Qualifications • BE / BTech / Diploma in Mechanical, Electrical, or related field • 4-5 years of experience in a service coordination, technical support, or after-sales role • Strong understanding of mechanized tools, pneumatic systems, and servicing processes Soft Skills • Strong problem-solving and troubleshooting abilities • Excellent communication and coordination skills • Ability to manage multiple stakeholders and work in a fast-paced environment • Proficiency in MS Excel, ERP systems, and service management tools

Role & responsibilities The person will be responsible for a set of dealership and will manage workshop of channel partners to ensure customer satisfaction and complaint resolution, achievement of business goal, ensure and sustain quality of repair & implementation of in dealership processes Extend Technical support dealer when required / intervene and solve technical issues at dealership. Act as a conduit between Field and Product support team and share reports as required so that relevant technical information is passed to QA and R&D. Enhance and maintain quality of repair in dealership. Achieve vehicle reporting plan in dealer workshop / achieve Spare and Oil Business plan for assigned dealerships. Ensure manpower adequacy and % of trained manpower in dealer workshop. Secondary network expansion - planning and execution / Conduct OJT for dealer service manpower. Guide dealers about warranty SOP and ensure claims are submitted by dealer on Time. Ensure customer satisfaction in dealership. Plan and execute service marketing activities in dealers territory. Ensure escalated customer concern closure in a timely manner in coordination with dealer team. Preferred candidate profile Degree in B.E. / Diploma in Mechanical / Automobile. Min. 7 to 10 years of Experience in Field Service of Automobile Industry. Should have Exposure of Diesel / CNG / EV Technology. Should have Exposure of Direct handling of Dealerships.

Job Title: Customer Support Executive Location: Pune & Thane, MH Job Type: Full-Time Industry: Software About Us: At Allied, we are passionate about building innovative solutions that solve real-world problems. We are a growing team of developers, designers, and product thinkers working collaboratively to deliver scalable, high-quality applications. As we expand our team, we're looking for a skilled and motivated Software Support Engineers to join us. The Role: You will be the frontline of our customer experience, providing exceptional support to users of our software products & services. You will empower our customers to get the most out of our software, troubleshoot technical issues, and ensure their success. Key Responsibilities: * Provide timely and effective technical support to customers via phone, email, chat and personal visits. * Guide customers through software functionalities, best practices, and troubleshooting steps. * Diagnose and resolve technical issues, escalating complex problems to our senior & development team when necessary. * Document customer interactions and solutions accurately in our CRM system. * Collaborate with product and development teams to identify and report bugs and suggest improvements. * Create and update knowledge base articles and FAQs to empower self-service. * Contribute to a positive and supportive team environment. Requirements: * Proven experience in a customer support role, preferably within a software or technology company. * Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and patiently. * Strong problem-solving abilities and a methodical approach to troubleshooting. * A genuine desire to help customers and a passion for delivering exceptional service. * Ability to work independently and as part of a team in a fast-paced environment. What We Offer: * Competitive salary * Opportunity to work with a cutting-edge software product and a talented team. * Ongoing training and professional development opportunities. * A supportive and collaborative work environment. To Apply: Just get in touch with us! Email: careers@alliedsoftech.com

Job title: Electronics Engineer Job Description: We are looking for an Electronics Engineer with 1 - 2 years of experience to join our team. The role involves testing, installation, and servicing of electronic systems and equipment. Candidates must be willing to travel for on-site assignments and client support. Key Responsibilities: • Conduct testing, troubleshooting, and quality checks on electronic systems. • Perform installation, commissioning, and maintenance of equipment at client sites. • Provide technical support and service to customers. • Maintain service reports and ensure timely resolution of technical issues. • Coordinate with the team and clients for smooth execution of projects. Requirements: • Diploma/Degree in Electronics or related field. • 12 years of relevant work experience. • Strong understanding of basic electronics and testing equipment. • Good problem-solving and troubleshooting skills. • Willingness to travel frequently. • Only male candidates (due to travel requirements). Compensation & Benefits: • CTC: 2.4 3.6 LPA (based on experience and skills). • PF coverage provided. • Salary level is above ESI threshold (No ESI applicable).

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Analog layout designer providing onsite support for advanced nodes, working with global layout and design team. - Candidate should work independently on block level and IP level Analog layout design, coordinating with the circuit designer & the layout team - Candidate should have minimum 8+ years of hands-on experience in Analog or RF layout. - Should have worked on floorplan and layout for analog modules like SerDes, ADC/DAC, PLL, etc. - Should have worked on and top-level integration - Should have a good understanding of analog layout concepts for deep sub-micron processes and knowledge of fabrication process, preference will be given to FinFet experience candidates. - Should have a good understanding of ESD, latch-up, EM, and strong skills debugging DRC, LVS, and antenna errors. - Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. - Supervision: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). - Experience with Cadence tools and TSMC processes are preferred .

Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: Analog layout designer providing onsite support for advanced nodes, working with global layout and design team. - Candidate should work independently on block level and IP level Analog layout design, coordinating with the circuit designer & the layout team - Candidate should have minimum 8+ years of hands-on experience in Analog or RF layout. - Should have worked on floorplan and layout for analog modules like SerDes, ADC/DAC, PLL, etc. - Should have worked on and top-level integration - Should have a good understanding of analog layout concepts for deep sub-micron processes and knowledge of fabrication process, preference will be given to FinFet experience candidates. - Should have a good understanding of ESD, latch-up, EM, and strong skills debugging DRC, LVS, and antenna errors. - Job Complexity: Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. - Supervision: Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). - Experience with Cadence tools and TSMC processes are preferred