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3 - 5 years
7 - 8 Lacs
Pune
Work from Office
As an L1 Resource for BMC Truesight, your primary responsibility will be to provide technical support and assistance to users encountering issues with BMC True-sight software. You will be responsible for diagnosing, troubleshooting, and resolving technical issues, as well as escalating more complex problems to higher-level support teams when necessary. Additionally, you will play a crucial role in documenting issues, solutions, and best practices to improve overall support efficiency and customer satisfaction. Key Responsibilities: Provide first-level technical support to users experiencing issues with BMC Truesight software via phone, email, chat, or ticketing system. Diagnose and troubleshoot technical problems related to BMC Truesight installation, configuration, usage, and performance. Collaborate with other support teams and stakeholders to escalate and resolve complex technical issues in a timely manner. Document support cases, including steps taken, solutions provided, and any relevant troubleshooting procedures, in the knowledge base. Continuously update technical knowledge and skills related to BMC Truesight and relevant technologies through training and self-study. Assist in testing new releases, patches, and updates of BMC Truesight software to ensure compatibility and stability. Participate in team meetings, training sessions, and knowledge-sharing activities to contribute to the improvement of support processes and workflows. Provide occasional on-call support during non-business hours as part of a rotation schedule. Required Skills and Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Proven experience in providing technical support for enterprise software products, preferably BMC Truesight or similar IT monitoring and management tools. Strong understanding of IT infrastructure components such as servers, networks, databases, and applications. Excellent communication skills with the ability to convey technical information clearly and concisely to both technical and non-technical users. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities effectively. Strong problem-solving skills with a keen attention to detail and a proactive approach to issue resolution. Familiarity with ITIL best practices and principles is a plus. BMC Truesight certifications (such as BMC Certified Associate: TrueSight Operations Management 10.x) are desirable but not mandatory. Working Conditions: This position may require occasional travel for training or onsite support. Availability for occasional on-call support during non-business hours. Work may be performed remotely or onsite, depending on company policies and project requirements.
Posted 2 months ago
5 - 8 years
4 - 9 Lacs
Gurgaon
Work from Office
Onsite Software Support Specialist Location: Gurgaon, India CTC: 8-12 LPA Experience: 5-8 years, who manage, maintain, and support the ERP system, troubleshooting technical issues,, training users. can call or whatsapp Nishi singh,7905661467
Posted 2 months ago
4 - 10 years
6 - 10 Lacs
Chennai
Work from Office
Job Title: Oracle FLEXCUBE Technical Consultant Location: Chennai (Onsite - Willing to Travel) Experience: 4+ Years Employment Type: Full-time Travel Requirement: Open to international/domestic travel for onsite projects Job Overview: We are seeking an experienced Oracle FLEXCUBE Technical Consultant to provide technical support, system enhancements, and integrations for Oracle FLEXCUBE 12.4 and above . The ideal candidate should have expertise in PL/SQL, FLEXCUBE customization, and API integrations to support banking solutions in an onsite environment. Key Responsibilities: Provide technical support and enhancements for Oracle FLEXCUBE 12.4 . Develop and maintain PL/SQL scripts, batch jobs , and troubleshoot application issues. Support FLEXCUBE integrations with REST/SOAP APIs for third-party banking systems. Analyze logs, debug issues, and optimize system performance. Work with Reports, WebLogic, and BI Publisher for system enhancements. Provide EOD support and ensure smooth operations. Collaborate with functional teams, bank users, and technical teams for requirement analysis . Assist in system configurations, onsite support , and train local IT teams. Required Skills: Expertise in Oracle FLEXCUBE 12.4 and above . Strong expertise in Consumer Lending (CL) module . Preferred Skills: Proficiency in PL/SQL, Java, Reports, and WebLogic . Knowledge of Unix/Linux scripting and batch processing. Experience in FLEXCUBE customization, APIs, and debugging tools . Strong problem-solving skills with the ability to work in onsite banking environments . Excellent communication and coordination skills. Experience in Oracle FLEXCUBE upgrade/migration projects . Understanding of banking operations and workflows . Prior experience in onsite implementation and support .
Posted 2 months ago
0 - 2 years
2 - 3 Lacs
Belpahar, Delhi NCR, Bengaluru
Work from Office
80% travelling for client visit and support Demo, installation and resolving issues Good hand on technology Complaints resolution with in time frame Coordination with technical Support team and service Partner Tickets should be closed from the client Required Candidate profile Graduate with any technical CCNA, IT Assets Management, Wi-fi routers and switches configuration, Smart Devices
Posted 2 months ago
1 - 3 years
3 - 5 Lacs
Mumbai, Hyderabad
Work from Office
Job Title :IT Support Engineer. Job Summary :. As an IT Support Engineer, you will be supporting IT operations, ensuring system security, and optimizing technology usage across the organization. You will handle technical troubleshooting, audits, training, and asset management while collaborating with various teams to enhance IT processes. Key Responsibilities :. Technical Support. Respond to client IT issues via email, phone. Diagnose and resolve hardware, software, and network issues efficiently. Provide remote and onsite support as required. Client Relationship Management. Maintain clear and professional communication with clients to understand their IT needs. Collaboration And Reporting. Work with internal teams to ensure timely issue resolution. Provide regular status updates and reports to clients and internal team. Stay updated with the latest IT trends and recommend tools and technologies to improve efficiency. Asset Management. Maintain an up-to-date inventory of all company devices, including hardware, software, and licenses. Audits And Compliance. Coordinate and handle internal Vulnerability Assessment and Penetration Testing and Source Code Reviews with other internal audits. Ensure compliance with IT security and operational standards. Documentation And Reporting. Document technical processes, resolutions, and standard operating procedures. Prepare regular reports on IT operations, incident resolutions, and audit findings. Required Qualifications :. Education. Any Bachelor's degree. Technical Skills. Proficiency in troubleshooting Windows and Linux systems. Understanding of networking concepts (e.g., LAN/WAN, TCP/IP, VPN, DNS). Familiarity with IT security practices, including VAPT, SCR, and incident management. Knowledge of asset management tools and remote support solutions. Experience :0-2 years. Soft Skills. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to manage multiple priorities. Customer-centric mindset with a proactive approach to issue resolution. (ref:hirist.tech). Show more Show less
Posted 3 months ago
2 - 6 years
3 - 4 Lacs
Bengaluru
Work from Office
We are seeking a highly skilled and motivated Field Application Engineer with strong technical expertise in electrical engineering and excellent customer handling abilities. The ideal candidate will have hands-on field experience, a problem-solving mindset, and the ability to deliver engaging presentations. If you're looking for a dynamic role where you can directly interact with customers and collaborate with a team to ensure successful product implementations, this is the opportunity for you. Key Responsibilities: Customer Handling: Provide excellent technical support and solutions to customers, ensuring smooth implementation and integration of products. Presentation & Communication: Conduct engaging presentations and training sessions for clients, partners, and internal teams to promote product knowledge and usage. Technical Expertise: Use your electrical engineering knowledge to troubleshoot, support, and optimize home automation solutions. Field Experience: Perform on-site visits for system installations, setups, and debugging of electrical systems as required. Team Handling: Coordinate with internal teams to ensure customer satisfaction and the successful execution of projects, fostering a collaborative work environment. Requirements: Education: Diploma or Degree in Electrical Engineering. Experience: A minimum of 2+ years of relevant field experience in electrical systems or home automation. Skills: Strong customer handling and presentation skills. Excellent written and verbal communication in English. Problem-solving mindset with hands-on field experience. Other Requirements: A valid two-wheeler is mandatory for travel within Bangalore. Desired Profile: Excellent customer handling and presentation abilities. Proficient in English communication (both written and spoken). A proactive problem-solver with the ability to manage field operations effectively. Demonstrated field experience in electrical systems or related technology.
Posted 3 months ago
1 - 2 years
2 - 3 Lacs
Hyderabad
Work from Office
Hardware engineer with minimum Knowledge on Hardware like servers and desktops Motherboards and components, assembling, and dissembling. Basic knowledge on Data Center . Monitoring and troubleshooting of servers.
Posted 3 months ago
8 - 9 years
25 - 45 Lacs
Mumbai
Work from Office
Responsibilities: Quality assurance (QA) and Quality control (QC) of design deliverables Review of documents/ drawings with respect to classification society, standards and regulations Review of documents/ drawings with respect to Client requirement/build specification Produce detailed and accurate 2D and 3D technical drawings for marine and offshore structural projects. Collaborate with lead engineers and designers to interpret design concepts into comprehensive drafting documents. Provide technical guidance and mentorship to junior design staff. Collaborate with project managers to develop and maintain project schedules. Guidance and review on Site Measurements and preparations of as built drawings Utilize industry-standard drafting software such as AutoCAD, Rhino, and other relevant tools. Review outsourced engineering drawings as deliverables. Should have in-depth knowledge of shipbuilding and repair practices. Onsite support for installation/ fabrication. Qualification: BE/ B.tech in Naval Architecture. Desired Profile: Experience of 5 to 8 years in Shipyard Having good knowledge in AutoCAD and 3D modeling tool is mandatory. Autodesk Inventor experience Candidates having experience in shipyard or design office of marine/offshore consulting engineering companies will be ideal.
Posted 3 months ago
3 - 7 years
5 - 9 Lacs
Bengaluru
Work from Office
The team that built the innovative Silicon IP AZ1 Neural Edge that is powering the latest generation of Echo devices is looking for a Senior ATE Engineer to continue to innovate on behalf of our customers. We are a part of Amazon Lab126 that revolutionized reading with our Kindle family of products and re-imagined user experience through Echo and Alexa. We want you to help us build on the success of our first generation of ML accelerator at edge. Work hard. Have fun. Make history. Key job responsibilities As a Test Engineer, you will contribute to new product introduction by supporting first silicon bring-up, production ramp-up, and yield optimization. You will collaborate with OSAT (Outsourced Semiconductor Assembly & Test) vendors to collaborate in developing ATE test methodologies, board design, and debug strategies to ensure product performance, manufacturability, and cost efficiency. This role requires hands-on debugging on ATE testers, first silicon characterization, and close collaboration with cross-functional teams to ensure smooth production readiness. Key job responsibilities: First Silicon Debug & Characterization - Execute first silicon bring-up, debug test failures, perform rigorous characterization, and correlate results with SLT. ATE Debug & Correlation - Develop and debug ATE test programs, bring up code on testers and correlate results with SLT. Test Development & Optimization - Optimize test methodologies, program flows, and patterns to improve test coverage, reduce test time, and optimize costs. Yield Analysis & Improvement - Analyze engineering sample data, characterize NPI product performance, debug yield-limiting issues. Production Readiness & OSAT Execution- Own wafer-sort and final test program deployment, drive early production stages, and support yield and test cost improvements. Knowledge Transfer & Sustaining Support - Work closely with OSAT sustaining engineers to implement improvements and maintain test stability. Board Design & Debug - Develop and debug test hardware, including load boards and probe cards, and ensure proper qualification for mass production. Bachelor s or Master s degree in Electrical Engineering, Electronic Engineering, or a related field. Minimum 5years of experience in semiconductor test engineering, including ATE test development, yield analysis. Hands-on experience in ATE test coding, first silicon debug, PVT characterization, and test time optimization. Proficiency in ATE test methodologies, including wafer-sort and final test program development. Experience in board design and debug, including load boards, probe cards, and interface hardware. Strong skills in statistical ATE data analysis, failure analysis, and root cause identification. Effective communication skills to collaborate across design, product, and manufacturing teams. Willingness to travel for onsite support at OSAT locations during silicon bring-up and mass production.
Posted 3 months ago
1 - 4 years
3 - 6 Lacs
Nizamabad, Warangal, Hyderabad
Work from Office
World Change Starts with Educated Children Position Overview: Through its Girl s Education and Gender Equality Program (GEGEP), Room to Read engages with school-going adolescent girls from economically disadvantaged communities and vulnerable backgrounds to ensure that they complete secondary school and have the skills to negotiate key life decisions. GEGEP is operational in 8 States of India, namely, Chhattisgarh, Madhya Pradesh, Uttarakhand, Rajasthan, Delhi, Uttar Pradesh, Maharashtra, and Telangana. Room to Read envisions a world in which all children, can pursue quality education that prepares them to make positive change - in their families, schools and communities. Within its Life Skills Education Framework, GEGEP with its intervention, enables adolescent girls to discover their own strength, advocate for themselves, think critically, empathize, rely on themselves, navigate through day-to-day challenges and make informed decisions. The Program Facilitator will report to the Program Associate/Program Officer in the state. The position will be field based; one Program Facilitator will be responsible for 5 schools. This position is focused on working on thematic area of Boys Life Skills Curriculum and would involve working with teachers and adolescent boys. Roles and responsibilities: Programmatic Understanding and Preparedness: Develop a thorough understanding of Room to Read s Girls Education program design and implement activities basis the inputs from the national and state team. Develop thorough understanding of the complete content package of the thematic area- Boys life skills curriculum to be rolled out in the selected schools. Understand and support in Program planning (in consultation with State Office and program officer/ associate) Undertake corrective action and incorporate feedback when provided by the supervisor. Participation in monthly review meetings, quarterly meetings and trainings organized by GEP national and state office team. Onsite Support and Capacity Building: Contribute in capacity building of facilitators on the program content providing necessary support to team in planning, execution and facilitation. Co-facilitation of life skill session curriculum in capacity building sessions of facilitators. Demonstrate and support teachers in life skill sessions, parents meetings and other activities of program design during implementation. Support school teachers to set schedule of program activities with girls, observing sessions and providing handholding support to the teachers. Set a schedule of visit to the schools as per the benchmarking indicated in the design. Ensuring Quality program at the field level: Observe the life skills sessions and other activities as per the program design and benchmarking indicators. Engage in regular handholding and coaching of teachers for qualitative program implementation. Ensure and support the school teachers for keeping program records as decided per the program design. Understand and work on factors that may impede quality and fidelity of Life skills on the field. Support in tracking of quality standards is being met and provide updates to PA/ PO. Use life skill observations form along with the PA/PO and basis this provides feedback to teachers. Support and facilitate the administration of teacher s training assessment tool for all the trainings. Facilitate or participate in monthly/quarterly meetings of school teachers to discuss and identify solutions to challenges are facing in program implementation and in working with the girls. Conduct discussions on Program Quality with School teachers during meeting. Ensure feedback is given to specific school and recorded. Support in dissemination of LS journals at the school level. Liaising, networking and building linkages: Support in planning and organizing trainings and meetings for government officials with SCERT, Gender Cell, District Officials, Block level/Cluster level etc about the program and its updates, upcoming plans. Effective liaison with program school administration for smooth operations of the program design. Support state PO/PA in building linkages with like-minded organizations. Support PO/PA for creating visibility of the program. Participate and support in learning events at state level. Reporting and Documentation: Fill the record and monitoring forms and trackers consolidate and report to state office. Support in documentation of best practices, case studies, photos and lessons learned and share with the GEP Team. Maintain general book-keeping of attendance in program activities at school. Record qualitative reflections of sessions. Family and Community engagement: Lead the community campaign in the schools as per the design and ensure stakeholder involvement. Support in organizing, planning and monitoring of parents meeting (conduct parents meeting if needed in specific design situations). Supporting PA/PO in facilitating donor, country office, GO team members visit. Support in ensuring the sustainability and scalability of the program. Conduct initial home visits of the participants if the design requires. Organizational Engagement: Participate in regular trainings and meetings with Room to Read staff. Participate in donor/ government stakeholders visits to program locations and provide information to donors/stakeholders about Room to Read s Girls Education Program as needed. Qualifications: Required: Bachelor s degree in education / social sciences or equivalent/ or higher. Minimum experience of 3-4yrs (1-2 years of relevant experience in the education /development sector including internships). Good verbal and written communication skills in English / Hindi and the local language of the state where position is based. Preferred: Experience working on life skills/gender /adolescents. Proven experience of working with school administration and travel to field sites. Ability to work effectively with schools and facilitators. Strong field planning and project implementation skills. Room to Read is a child-safe organization. Location(s) India - Telangana To be successful at Room to Read, you will also: Have passion for our mission and a strong desire to impact a dynamic nonprofit organization Be a proactive and innovative thinker who achieves results and creates positive change Have a very high level of personal and professional integrity and trustworthiness Embrace diversity and a commitment to collaboration Thrive in a fast-paced and fun environment Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled About Room to Read: Founded in 2000 on the belief that World Change Starts with Educated Children , Room to Read is creating a world free from illiteracy and gender inequality through education. We are achieving this goal by helping children in historically low-income communities develop literacy skills and a habit of reading, and by supporting girls as they build life skills to succeed in school and negotiate key life decisions. We collaborate with governments and other partner organizations to deliver positive outcomes for children at scale. Room to Read has benefited more than 45 million children and has worked in 24 countries and in more than 213,000 communities, providing additional support through remote solutions that facilitate learning beyond the classroom. Learn more at www.roomtoread.org.
Posted 3 months ago
1 - 4 years
3 - 6 Lacs
Korba, Raigarh, Bhilai/Bhillai
Work from Office
World Change Starts with Educated Children Position Overview: Through its Girl s Education and Gender Equality Program (GEGEP), Room to Read engages with school-going adolescent girls from economically disadvantaged communities and vulnerable backgrounds to ensure that they complete secondary school and have the skills to negotiate key life decisions. GEGEP is operational in 8 States of India, namely, Chhattisgarh, Madhya Pradesh, Uttarakhand, Rajasthan, Delhi, Uttar Pradesh, Maharashtra, and Telangana. Room to Read envisions a world in which all children, can pursue quality education that prepares them to make positive change - in their families, schools and communities. Within its Life Skills Education Framework, GEGEP with its intervention, enables adolescent girls to discover their own strength, advocate for themselves, think critically, empathize, rely on themselves, navigate through day-to-day challenges and make informed decisions. The Program Facilitator will report to the Program Associate /Program Officer in the state . The position will be field based; one Program Facilitator will be responsible for 5 schools. This position is focused on working on thematic area of Boys Life Skills Curriculum and would involve working with teachers and adolescent boys. Roles and responsibilities: Programmatic Understanding and Preparedness: Develop a thorough understanding of Room to Read s Girls Education program design and implement activities basis the inputs from the national and state team. Develop thorough understanding of the complete content package of the thematic area- Boys life skills curriculum to be rolled out in the selected schools. Understand and support in Program planning (in consultation with State Office and program officer/ associate) Undertake corrective action and incorporate feedback when provided by the supervisor. Participation in monthly review meetings, quarterly meetings and trainings organized by GEP national and state office team. Onsite Support and Capacity Building: Contribute in capacity building of facilitators on the program content providing necessary support to team in planning, execution and facilitation. Co-facilitation of life skill session curriculum in capacity building sessions of facilitators. Demonstrate and support teachers in life skill sessions, parents meetings and other activities of program design during implementation. Support school teachers to set schedule of program activities with girls, observing sessions and providing handholding support to the teachers. Set a schedule of visit to the schools as per the benchmarking indicated in the design. Ensuring Quality program at the field level: Observe the life skills sessions and other activities as per the program design and benchmarking indicators. Engage in regular handholding and coaching of teachers for qualitative program implementation. Ensure and support the school teachers for keeping program records as decided per the program design. Understand and work on factors that may impede quality and fidelity of Life skills on the field. Support in tracking of quality standards is being met and provide updates to PA/ PO. Use life skill observations form along with the PA/PO and basis this provides feedback to teachers. Support and facilitate the administration of teacher s training assessment tool for all the trainings. Facilitate or participate in monthly/quarterly meetings of school teachers to discuss and identify solutions to challenges are facing in program implementation and in working with the girls. Conduct discussions on Program Quality with School teachers during meeting. Ensure feedback is given to specific school and recorded. Support in dissemination of LS journals at the school level. Liaising, networking and building linkages: Support in planning and organizing trainings and meetings for government officials with SCERT, Gender Cell, District Officials, Block level/Cluster level etc about the program and its updates, upcoming plans. Effective liaison with program school administration for smooth operations of the program design. Support state PO/PA in building linkages with like-minded organizations. Support PO/PA for creating visibility of the program. Participate and support in learning events at state level. Reporting and Documentation: Fill the record and monitoring forms and trackers consolidate and report to state office. Support in documentation of best practices, case studies, photos and lessons learned and share with the GEP Team. Maintain general book-keeping of attendance in program activities at school. Record qualitative reflections of sessions. Family and Community engagement: Lead the community campaign in the schools as per the design and ensure stakeholder involvement. Support in organizing, planning and monitoring of parents meeting (conduct parents meeting if needed in specific design situations). Supporting PA/PO in facilitating donor, country office, GO team members visit. Support in ensuring the sustainability and scalability of the program. Conduct initial home visits of the participants if the design requires. Organizational Engagement: Participate in regular trainings and meetings with Room to Read staff. Participate in donor/ government stakeholders visits to program locations and provide information to donors/stakeholders about Room to Read s Girls Education Program as needed. Qualifications: Required: Bachelor s degree in education / social sciences or equivalent/ or higher. Minimum experience of 3-4yrs (1-2 years of relevant experience in the education /development sector including internships). Good verbal and written communication skills in English / Hindi and the local language of the state where position is based. Preferred: Experience working on life skills/gender /adolescents. Proven experience of working with school administration and travel to field sites. Ability to work effectively with schools and facilitators. Strong field planning and project implementation skills. Room to Read is a child-safe organization. Location(s) India - Chhattisgarh To be successful at Room to Read, you will also: Have passion for our mission and a strong desire to impact a dynamic nonprofit organization Be a proactive and innovative thinker who achieves results and creates positive change Have a very high level of personal and professional integrity and trustworthiness Embrace diversity and a commitment to collaboration Thrive in a fast-paced and fun environment Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled About Room to Read: Founded in 2000 on the belief that World Change Starts with Educated Children , Room to Read is creating a world free from illiteracy and gender inequality through education. We are achieving this goal by helping children in historically low-income communities develop literacy skills and a habit of reading, and by supporting girls as they build life skills to succeed in school and negotiate key life decisions. We collaborate with governments and other partner organizations to deliver positive outcomes for children at scale. Room to Read has benefited more than 45 million children and has worked in 24 countries and in more than 213,000 communities, providing additional support through remote solutions that facilitate learning beyond the classroom. Learn more at www.roomtoread.org.
Posted 3 months ago
0 - 5 years
2 - 2 Lacs
Navi Mumbai, Thane
Work from Office
DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff
Posted 3 months ago
0 - 5 years
2 - 2 Lacs
Navi Mumbai, Thane
Work from Office
DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff
Posted 3 months ago
1 - 6 years
3 - 8 Lacs
Bengaluru, Kochi, Mumbai (All Areas)
Work from Office
Why Ample: We value our team members, and you can look forward to Humane work environment with strong focus on people well - being Work Culture that is growth oriented and fun Continuous learning - on the job as well as through programs, and mentoring Compensation in line with the best in the industry Ample is a 28 years old organisation. What does it mean for you? We are a stable organisation with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10 We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations Globally revered brands in partnerships with Ample - in the enterprise and retail industry You would be representing a brand that the market has revered and valued over two decades We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity. Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine We live our vision and values Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation. Key Responsibilities: 1. Repairs Management: Ensure all repairs are completed within the stipulated 4-day Turnaround Time (TAT). Maintain high accuracy in repairs, with zero deviations and no debits on tools. Exclude consumables from damages on maintained tools. 2. Apple Care Service Excellence: Uphold a score of 95+ in Apple Care Service Excellence Metrics. Stay current with all relevant information, including Apple Service News, Apple Service Guide, and Apple Articles. 3. Customer Satisfaction (CSAT): Gather and analyze feedback from both Apple and Ample clients to enhance service quality. Strive for excellence in customer service, aiming for high CSAT scores. 4. Additional Responsibilities and Project Support: Provide support for new projects applicable to all Residential Engineers / Onsite Engineers Assist with on-site calls and address issues promptly and effectively. 5. Timely Escalation and Responsiveness: Promptly escalate issues to users/IT team of clients and Ample. Respond to external and internal emails and messages in a timely manner. 6. CRM 3 SOP Management: Accurately document repair notes, diagnoses, CompTIA details, repair images, and updates in the analysis. Handle L1 declined cases efficiently and in a timely manner with proper documentation. 7. Compliance and Quality Assurance: Adhere to ESD precautions and maintain impeccable workbench neatness. Achieve zero deviations on audits performed at client locations by the Team Lead. Ensure 100% process adherence, including certification, periodic skill technical evaluation, and KBB validation notification. 8. Team Collaboration and Professionalism: Maintain punctuality and exhibit professional behavior within the team and with clients. Foster positive interactions with customers and stakeholders. Adhere to grooming standards to present a polished and professional image. 9. Engineer Certifications & Learning Skill Development: Pursue relevant certifications to enhance technical expertise and stay updated with industry standards. Engage in continuous learning and skill development to adapt to evolving technologies and methodologies. 10. Zero Escalation Assurance: Ensure there are zero escalations from clients, demonstrating competence in issue resolution. 11. Grooming and Punctuality: Maintain a professional appearance and adhere to grooming standards. Demonstrate punctuality in attendance and meetings. Knowledge and Skills: In-depth understanding of service processes Knowledge of computer hardware and software is a plus Familiarity with consumer behavior principles Excellent communication skills with the ability to build trusting relationships Proven ability to perform well in fast-paced environments Flexibility to work various shifts and locations Strong technical proficiency Capable of handling customer queries with a focus on customer satisfaction Self-motivated and goal-oriented
Posted 3 months ago
7 - 12 years
3 - 5 Lacs
Shillong, Guwahati, East Khasi Hills
Work from Office
Resident Network Engineer to be posted at NIT Meghalaya to install, configure and maintain their ICT infrastructure which includes OFC Backbone, Datacenter, Networking - wired and wireless, Firewall, IP Surveillance, AV equipment, Required Candidate profile Apply only if interested in Resident Engineer post with CCNA/MCSE and minimum 7 yrs work experience as Support Engineer Perks and benefits Performance Incentive and Annual Bonus
Posted 3 months ago
1 - 5 years
3 - 6 Lacs
Rajkot
Remote
Solar EPC Project Execution & Sales Representative is responsible for overseeing site visits, evaluation, and measurements, ensuring smooth project execution, commissioning, and handover while also driving sales.• Bachelor’s in Engineering. Perks and benefits Sales Incentives
Posted 3 months ago
3 - 8 years
4 - 9 Lacs
Pune, Bengaluru
Work from Office
Wipro PARI has focused on delivering automation solutions of international standards, yet cost- effectiveness of the solution to make the solution affordable to the industry. To understand more about Job Role: Job Title: Software Developer Location : Pune/Bangaluru Qualifications: - Diploma B.E in Electronics /Telecommunication, Electrical Domain Exposure: Project based Automation company with Machine/ material handling, power train, SPM Machine manufacturing, EV battery assembly lines, Vehicle operations. Experience Required: 3 to 8 Years. As a Software Developer at Wipro PARI, you will be responsible for : 1.Experience in debugging application on Windows platform using C/C++, C#, VB. 2.Excellent command over Visual Studio IDE 3.Trouble shooting electromechanical system 4.Must be comfortable working on shop floor for onsite support 5.Experience in developing application on Windows platform using C/C++, C#, VB. 6.Hands on UI-UX development using C/C++, C#, VB. 7.Excellent command over Visual Studio IDE 8.Trouble shooting electromechanical system Interested candidates are invited to share their resumes with the subject line "Application for Software Developer " to Shrutika.p@wipropari.com in Wipro PARI, where innovation meets excellence in industrial automation, and contributes to shaping the future of automation and robotics. We look forward to welcoming dynamic and passionate individuals to our growing team.
Posted 3 months ago
3 - 8 years
3 - 5 Lacs
Indore, Bengaluru, Mumbai (All Areas)
Work from Office
O3Hire is hiring for Field Service Engineers with one of leading MNC in commercial vehicles. Position : Field Service Engineer Location : Bangalore, Mumbai, Indore, Ahmedabad, Hyderabad, Pune, Kolkata, Assam CTC : Decent hike on current package Job Description :- Execute Live Trials targeting accurate data, vehicle performance, customer experience and reporting. Resolving customer complaints (vehicle performance, value delivery, customer disputes, technical issues) Support the Sales team, Interviewing customers, fleet managers and drivers to collect data. Train stake holders like fleet managers, drivers to ensure best utilization of the vehicle features. Work with the customer and stake holders to establish good relation. Train the customer and users in telematics. In-depth study and understanding of various usage segments. Train manpower to Conduct professional demos, create business proposals, Track and monitor vehicle performance. Help the customer derive benefit from various truck features. Report customer wise profitability. Qualifications:- Diploma/B.Tech/B.E. 2 - 3 years exp in field service, Aftersales, Technical support from Commercial Vehicles, Heavy Engineering, Construction equipment, Tractors or Farm equipment & Electric vehicles. After- sales experience followed by a sales stint will be an added advantage. Strong product knowledge, Communication & analytical skills. Working knowledge of SAP, Excel & PowerPoint. Must be open to travel PAN India. ... Regards, Ishita Thakur. Team O3Hire M: +91-9875971827 (Call & WhatsApp)
Posted 3 months ago
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