BPO Trainer Razor Infotech Private Limited

1.0 - 5.0 years

0 Lacs

noida, uttar pradesh

On-site

As a BPO Process Trainer, your primary responsibility will be to design, deliver, and evaluate training programs for new and existing employees in a BPO environment. Your goal will be to ensure that agents possess the necessary knowledge, skills, and competencies to meet the performance standards set by the client and the organization. You will conduct training sessions, both in a classroom and virtual setting, focusing on BPO processes, product knowledge, customer service skills, and performance standards. It will be your duty to develop and update training materials such as manuals, presentations, and e-learning modules to ensure alignment with current business needs and process changes. Maintaining up-to-date knowledge of client processes, systems, and industry trends is essential to ensure that the training content remains relevant and accurate. You will evaluate employee performance during training, provide feedback for improvement, and administer assessments and training evaluations to measure understanding and effectiveness. In addition to training, you will oversee the induction process for new hires, organize refresher training and continuous learning programs for current employees, and collaborate with team leaders and managers to identify areas requiring additional training or support. Compliance with company policies and industry regulations in all training materials and sessions is crucial. Reporting on the effectiveness, success, and areas for improvement of the training programs to senior management will be part of your responsibilities. To qualify for this role, you should have 1-3 years of training experience in a BPO environment, with a solid understanding of customer service, sales, or technical processes. A bachelor's degree in any stream is required, preferably in Business, Communication, or a related field. Strong communication skills, presentation skills, problem-solving abilities, a customer-centric mindset, familiarity with Learning Management Systems and MS Office Suite, interpersonal skills, and adaptability are the key qualifications needed for this role. This is a full-time position with a day shift schedule and an in-person work location.,

Posted 1 day ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.