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Incident Manager - Fulltime / Consultant Epiq Softech

15.0 - 20.0 years

20 - 35 Lacs

pune

Remote

Ensures that IT services are delivered effectively and efficiently. Incident and Problem Management are services under the ITIL Service Operation process. Responsible for working with small to medium service deficiencies to ensure that normal service operation is restored as quickly as possible and minimize adverse impact on the business. Responsible for managing the lifecycle of a problem, helping to eliminate recurring incidents and minimizing the impact of incidents that cannot be prevented. Requires 24/7 on-call support and the ability to manage bridge line of multiple teams on an escalated incented until resolution. The Ideal Candidate will possess Techno-functional capabilities with st...

Posted 2 months ago

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