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Quality Analyst for BPO Citizens Alliance

2.0 - 6.0 years

0 Lacs

kolkata, west bengal

On-site

A Quality Analyst is responsible for ensuring that the service and processes of an organization meet specified Quality standards. You will be developing and implementing Quality Control Procedures, auditing calls, and conducting complete analysis of service requests. Providing One-O-One Feedback with agents based on audits, you will work with the team to develop the overall process improvement strategy and quality plan. Highlighting issues as per the quality parameters and sharing daily reports and Quality Scores with the team will be part of your responsibilities. You will also participate in internal and external calibration sessions with Quality/Operations to ensure quality standards are ...

Posted 3 months ago

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