Roles and Responsibilities Develop and maintain strong relationships with clients, vendors, and internal teams to drive successful project outcomes. Oversee daily tasks, prioritize workloads, and allocate resources effectively to meet deadlines. Identify areas for improvement and implement process enhancements to increase efficiency. Collaborate with cross-functional teams to resolve issues and achieve business objectives. Desired Candidate Profile 1-3 years of experience in Business Operations or related field (BPO/Call Centre). Excellent communication skills in English; ability to communicate complex ideas simply. Strong business coordination skills; able to manage multiple projects simultaneously. Proven management skills; able to lead a team towards achieving goals.