1122 Onedrive Jobs - Page 9

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: 5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Excellent communication and collaboration skills, especially in cross-functional and global teams. Ability to work in rotational shifts and handle critical situations (CritSits) with composure. Key Responsibilities Own and resolve escalated SharePoint and OneDrive issues that are technically complex, time-sensitive, or politically sensitive. Perform in-depth troubleshooting using diagnostic tools, logs, and debugging techniques. Collaborate with Product Engineering Groups for code-level investigations and hotfixes when required. Act as a liaison between frontline support and engineering teams, ensuring clear communication and timely updates. Document and share learnings through knowledge base articles, internal wikis, and readiness sessions. Participate in triage meetings, swarming sessions, and case wellness reviews to ensure backlog hygiene and resolution velocity. Mentor and coach junior engineers, contributing to team capability building. Engage in proactive support initiatives, including readiness content creation and customer health assessments. Language Qualification English Language: fluent in reading, writing and speaking. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description: We are seeking a proactive and detail-oriented Endpoint Security Engineer to manage and enhance our endpoint protection technologies. This role focuses on deploying, tuning, and monitoring Microsoft Defender products (such as Defender for Endpoint, Defender for Identity, Defender for O365 and Defender Antivirus ) with a strong emphasis on SCCM\Intune platform expertise to ensure comprehensive visibility, compliance, and rapid threat response. Key Responsibilities: Administer, monitor, and optimize Microsoft Defender suite deployments across the enterprise . Serve as an escalation point for complex endpoint and infrastructure-related incidents. Design and manage endpoint detection and response (XDR) policies using Defender for Endpoint. Develop threat-hunting hypotheses and implement new detection logic in Defender XDR. Provide mentorship and guidance to Tier 1/2 SOC analysts. Develop and maintain configuration baselines, health checks, and compliance reporting using Tanium. Investigate and remediate security alerts and endpoint incidents. Collaborate with SOC and IR teams for threat hunting, forensic analysis, and response automation. Document processes, configurations, and incident response procedures. Automate compliance and remediation workflows using PowerShell and Intune configuration profiles. Manage and monitor Microsoft Defender for Office 365 to protect users from phishing, malware, and other threats across Exchange, SharePoint, OneDrive, and Teams. Requirements: 3–5 years of experience in endpoint security or a related cybersecurity role. Deep knowledge of Microsoft Defender for Endpoint, Defender for Identity, and related Defender XDR tools. Strong experience with Intune platform. Experience with scripting (PowerShell,Python) for automation and remediation. Familiarity with SIEMs (e.g., Splunk, Sentinel) and EDR integrations. Strong analytical and troubleshooting skills.

Job description This is a work from office position only. Ideal candidate must have following: Code (CPT and ICD10) all E/M and office procedures. Deep knowledge of auditing concepts and principles. Responsibility of auditing of coding team and maintaining target accuracy %. Adhere to and enforce departmental policies and procedures (coding and compliance). Reviewing office dictation and/or charge ticket (assigned levels by Provider) received from the clinic. Research all coding problems and resolve them with an effective and appropriate solution. Keep up to date on all coding changes by reviewing subscription newsletters (CEUs). Participate in monthly calibration sessions with operations & clients. Providing on the spot feedback. Prepare and review data and QA reporting with key stakeholders. Discuss audit sheets changes on need basis with the operations & clients. Conduct RCA /1 Year analysis on monthly audit data & publish the findings. Conduct monthly quality session for operations teams to share top improvements & preventive actions. Conduct TNA on need basis for junior team members. Facilitate the preparation and processing of daily charge documents. Required Candidate profile: Any life science graduate or postgraduate. B.Sc. Biology preferred. Must have worked on multi specialities including Radiology, ENM, behavioral, nephrology, podiatry, dermatology etc. Must be CPC certified from AAPC or AHIMA, (CPC, COC, CIC, CCS). Experience of medical billing, client management, AR follow up, charge entry, denial management etc. will be added advantage. Should have good knowledge of ICD-9, ICD-10 and/or CPT medical billing codes. Must have medical record auditing experience. Team management experience will be big plus. Proficient in Microsoft 365 office applications like Teams, Outlook, CRM Dynamics, OneDrive etc. Competencies: Excellent verbal and written English business communication skills for interacting with USA based team members/ physicians/vendors/patients. Professional and able to make a great impression on the phone. Required to understand, communicate & work regularly with USA based team. Must have long term association with Chandigarh Tricity area. Must maintain confidentiality of all company, client, employees’ information and not disclose it to any other team member. Ability to work well with others and facilitate teamwork and cooperation. Positive attitude and able to follow directions. Willing to cross train and cross learn other areas of IT, software support. Tact, diplomacy, and the ability to maintain confidentiality of company, client, and patient information. Must have very strong work ethic and excellent attention to detail. Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹30,000.00 per month Benefits: Provident Fund Work Location: In person

JD for Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the different types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Known issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of the latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Roles & Responsibilities JD for Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the different types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Known issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of the latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Mandatory Skills SharePoint Online, SharePoint OneDrive, Metadata, Content Types

Do you want to be a part of a multi-billion-dollar organization that is rapidly growing and is responsible for 200M MAU and exabytes of customer data in the cloud at high performance and scale? Do you want to work on technically challenging problems on the cloud in a full-stack environment, with an opportunity to influence the roadmap and vision of not only your team but your partner teams as well? If so, come join the OneDrive-SharePoint (ODSP) team as part of Office M365 ecosystem in Hyderabad! SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. We create global scale services to store, secure and manage some of the most sensitive data on the planet. We are seeking a Senior Sofware Engineer to disrupt and build next generation of products and take it to the next level.We have fantastic opportunities and are on the front-line of making many of our next generation architecture investments to deliver multi-geo content store, amazing performance/scale/reliability, and security capabilities using cloud-based distributed systems. Join a team of builders and innovators that think outside the box. A team that’s committed to a low operational burden by designing for it. A team that puts work-life balance, personal and professional growth as a principle, not just a goal. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Own and influence the architecture roadmap and vision along with strong execution. Influence the product vision by working closely with product development and engineering teams and ensure best quality design and architecture. Lead key technical initiatives and serve as the lead on our most technically complex, cross-functional projects. Design systems for scalability and performance with highest quality and following best engineering practices. Lead the design, get hands dirty and write/review code/design and finally deploy the best code into production. Assist in the career development of others, actively mentoring individuals and the community on advanced technical issues. Create and execute appropriate quality plans, test strategies and processes. Be self-driven, curious to learn, proactive, and result-oriented. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Working in agile teams with strong customer focus. Good communication and cross group collaboration skills. Experience in Azure, Exchange, or other cloud and distributed systems is a big plus. Preferred Requirements Bachelor's Degree in Computer Science OR related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. #SharePointIndia Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Key Responsibilities 1. M365 Global Administration & Security · Serve as Global Admin for Microsoft 365, managing tenant configurations, user access, and license allocation. · Design, create, delegate, and maintain SharePoint Online sites with granular security/permissions. · Implement and enforce security policies (e.g., Conditional Access, DLP, MFA) across M365 suite (Teams, Exchange Online, OneDrive, etc.). · Troubleshoot M365 service issues, perform root-cause analysis, and lead migrations/upgrades. 2. Domain, DNS & Network Management · Administer global domains, including DNS record management (A, MX, CNAME, TXT), renewals, and SSL/TLS certificates. · Monitor network infrastructure (routers, switches, firewalls) and liaise with ISPs to ensure 99.9%+ uptime. · Optimize network performance, conduct bandwidth analysis, and implement WAN/LAN solutions. 3. Infrastructure & End-User Support · Oversee system health (Windows/Linux servers, Azure AD, Hyper-V/VMware), patching, and backups. · Resolve hardware/software issues (e.g., OS errors, driver conflicts) and minor printer troubleshooting (connectivity, driver setup, jam resolution). · Manage IT assets (laptops, servers, network devices) and vendor relationships. 4. Strategic & Security Leadership · Develop IT infrastructure roadmaps aligned with business goals (e.g., cloud migration, zero-trust architecture). · Conduct security audits, vulnerability assessments, and ensure compliance (GDPR, ISO 27001). · Lead disaster recovery planning and testing. 5. Process Optimization & Documentation · Automate routine tasks via PowerShell (e.g., M365 reports, user provisioning). · Maintain detailed documentation for configurations, SOPs, and incident responses. --- Required Skills & Qualifications · Experience: o 5+ years in IT infrastructure roles with 3+ years as M365 Global Admin. o Proven expertise in SharePoint site management, security delegation, and compliance. o Hands-on experience with DNS/domain management (e.g., GoDaddy, Cloudflare) and network protocols (TCP/IP, VLANs, VPN). o Proficiency in resolving system/end-user issues (OS, printers, mobile devices). · Technical Knowledge: o M365 suite (Exchange Online, Intune, Purview), Active Directory, Azure AD. o Network monitoring tools (e.g., Nagios, PRTG) and firewall management (Palo Alto, Fortinet). o Basic scripting (PowerShell for M365 automation). · Soft Skills: o Strong leadership, problem-solving, and cross-functional collaboration. o Ability to communicate technical concepts to non-technical stakeholders. · Education/Certifications: o Bachelor’s degree in Computer Science/IT or equivalent experience. o Certifications: Microsoft 365 Certified: Enterprise Administrator Expert, CompTIA Network+, or similar. --- Preferred Qualifications · Experience with cloud platforms (Azure/AWS). · Knowledge of ITIL frameworks and DevOps practices. · Certifications: CCNA, CISSP, or PMP. Job Type: Full-time Pay: ₹15,000.00 - ₹35,000.00 per month Work Location: In person

Job Title: Sr. Consultant - M365, Exchange & Teams Job Description: Experience: 8-10 Years Notice Period: Max 30 days Location: Bangalore Department: IT / Collaboration & Messaging Services Job Summary: We are looking for a Senior M365, Exchange & Teams Administrator to manage, support, and optimize our Microsoft 365 collaboration, messaging, and communication platforms. With a focus on Exchange Online and Microsoft Teams, the ideal candidate will have 8-10 years of experience in enterprise messaging environments, proficient in managing cloud-based solutions, security, and cross-platform integration. This role is critical to ensuring seamless communication, collaboration, and compliance across the organization. Key Responsibilities: Exchange Online & Messaging Administration: Administer and maintain Exchange Online in Microsoft 365 services, ensuring high availability, performance, and security for email services across the organization. Manage IIS SMTP Relay Server with IP whitelisting. Troubleshoot and resolve mail flow issues, message routing, and delivery problems in Exchange Online and Microsoft 365 environments. Configure and manage Exchange Online Protection (EOP) for spam filtering, anti-malware, and security controls. Implement and monitor email security protocols (e.g., DKIM, DMARC, SPF, TLS) to ensure safe, encrypted communication. Microsoft Teams Administration: Administer and optimize Microsoft Teams, ensuring full integration with Exchange Online, SharePoint, OneDrive, and other Microsoft 365 services. Configure Teams policies, meeting and calling features, and ensure seamless communication across endpoints (PC, mobile, Teams Rooms). Oversee Teams Direct Routing, Teams Calling Plans, and integration with third-party telephony systems. Troubleshoot Teams issues, including voice, video, and chat problems, and assist users with Teams-related inquiries. Work with security and compliance teams to enforce Teams governance, data retention, and archiving policies. Microsoft 365 Integration & Governance: Lead M365 integrations between Exchange, Teams, OneDrive, SharePoint, and other Microsoft 365 applications. Collaborate with internal stakeholders to understand business needs and customize M365, Exchange, and Teams configurations to optimize workflows and user experience. Security & Compliance: Ensure organizational messaging and collaboration platforms comply with security policies, data loss prevention (DLP), retention, and legal compliance (e.g., eDiscovery, litigation hold). Work with security teams to implement advanced authentication policies, conditional access, and multi-factor authentication (MFA) for M365, Exchange, and Teams access. Automation & Scripting Leverage PowerShell and Microsoft Graph API to automate administrative tasks and reporting for M365, Exchange, and Teams environments. User & Support: Provide tier-2/tier-3 support for Exchange and Teams-related incidents, troubleshooting complex issues with messaging, mail flow, and collaboration services. Mentor and guide junior administrators and assist with training and onboarding staff on Microsoft 365 tools, Teams features, and best practices. Ensure regular communication with users to improve adoption, troubleshoot problems, and provide technical guidance. Required Skills and Qualifications: Experience: 8-10 years of experience with Exchange Online administration. 8+ years of experience with Microsoft Teams administration, configuration, and support. Strong experience in Microsoft 365 tenant management, including Exchange Online, Teams, OneDrive, and SharePoint integration. Basic Windows Server administration experience is preferred. Technical Skills: Strong knowledge of email security protocols (DKIM, DMARC, SPF, TLS), Exchange Online Protection (EOP) and Microsoft Purview Message Encryption." Strong in PowerShell scripting for Exchange, Teams, and M365 automation and reporting. Experience with Teams Direct Routing, Teams Calling Plans, and telephony integrations. Familiarity with Microsoft 365 Security & Compliance Center and Data Loss Prevention (DLP). Hands-on experience with M365 Admin Center, Exchange Admin Center (EAC), and Teams Admin Center. Certifications: Microsoft Certified: Messaging Administrator Associate (or equivalent) Microsoft Certified: Teams Administrator Associate Microsoft Certified: Enterprise Administrator Expert or similar certification is preferred. Relevant security certifications such as Microsoft Certified: Security, Compliance, and Identity Fundamentals are a plus. Desired Attributes: Strong problem-solving and troubleshooting abilities in messaging and collaboration environments. Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders. A proactive approach to managing platform updates, feature rollouts, and ongoing platform optimization. Ability to thrive in a fast-paced, constantly evolving technological landscape, ensuring platforms are always up to date. Ready to work in rotational shifts. Knowledgeable of incident, service request, problem, and change management Experience managing and implementing service improvement projects/plans desirable Experience using IT Service Management tools such as Service Now. ITIL Foundation certification preferred. Nice to have skills Develop and implement governance frameworks for Microsoft 365, ensuring compliance, security, and best practices across all platforms. Develop custom scripts for bulk management, reporting, and user lifecycle management. Advanced knowledge of the O365 Microsoft platform components.

Job Summary The L1 Support Engineer provides first-line technical support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Azure Active Directory. This role focuses on resolving basic user issues, escalating complex problems, and ensuring excellent customer service. Key Responsibilities Respond to support tickets for M365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD). Troubleshoot basic issues like login problems, email delivery failures, and Teams connectivity. Assist with user account management in Azure AD (e.g., password resets, MFA setup, group memberships). Support Teams issues related to meetings, chat, and basic call functionality. Help users with OneDrive file access, sharing, and synchronization. Provide initial troubleshooting for SharePoint Online access and permissions. Document issues and resolutions in ticketing systems (e.g., ServiceNow, Zendesk). Escalate unresolved issues to L2 support with detailed notes. Follow ITIL processes and maintain SLA compliance. Qualifications Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience). 2-3 years of experience in IT support, preferably with M365 or cloud-based services. Basic knowledge of Azure AD, Exchange Online, Teams, SharePoint, and OneDrive. Familiarity with networking concepts (DNS, TCP/IP). Certifications like Microsoft 365 Fundamentals or ITIL Foundation are a plus. Strong communication and customer service skills. Skills Problem-solving and analytical skills. Proficiency in ticketing and remote support tools. Location: New Delhi - EMBI, New Delhi, Delhi, India

Department: Tech - IT Location: Gurugram, India Description We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support. To succeed in this role, you’ll need up to 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting. We’re looking for someone who is resourceful, adaptable, and a strong communicator — someone who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations. Key Responsibilities Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA Manage and escalate major incidents, ensuring timely communication and resolution Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management Provide remote support for end users, including troubleshooting applications and hardware issues Support Microsoft Teams calls and video conferencing, including investigation of call quality issues Carry out onboarding and offboarding tasks for employees Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools) Contribute to the development and maintenance of IT knowledge base content for both users and IT staff Monitor and support site-based video conferencing equipment Skills, Knowledge and Expertise Soft Skills: Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team. Strong customer service ethos; proactive and team-oriented mindset Excellent written and verbal communication skills in English Ability to build strong working relationships at all levels Flexible, positive attitude with a willingness to take on new challenges Self-starter with strong problem-solving and time-management abilities Ability to prioritise and handle multiple tickets effectively Technical skills (Required): Microsoft Office 365 administration and application support Windows 11 setup, configuration and troubleshooting Hardware provisioning and installation Hands-on experience resolving hardware-related issues Familiarity with cloud VPNs and basic networking concepts Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager Microsoft Teams support and administration Audio/Visual (AV) hardware experience (e.g., Logitech systems) Working knowledge of ITSM tools (e.g., Jira Service Desk) Desirable attributes: ITIL certification or familiarity with the ITIL framework Awareness of GDPR and ISO 27001 compliance Microsoft or other IT support certifications What we offer A fun, informal, collaborative and international work culture Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects Some of the other benefits are: Medical, Accidental & Term life insurance Gratuity Hybrid work culture Provident Fund Scheme Fun Friday’s The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period.

As an On-Site Support Engineer at Astellas Pharma Inc., you will play a crucial role in providing comprehensive technology support and services at the Bengaluru site. Your responsibilities will include installation, maintenance, troubleshooting, and repair of hardware and software to ensure optimal performance of IT infrastructure and systems. By delivering exceptional customer service, you will address technical issues efficiently and effectively. Your essential job responsibilities will involve timely and effective technical support for hardware, software, and networking issues. You will perform routine maintenance, upgrades, and installations of various IT systems and peripherals. Diagnosing and resolving technical issues, conducting hardware repairs and replacements, and utilizing diagnostic tools to address system faults will be key aspects of your role. In addition to technical tasks, you will provide exceptional customer service by promptly and professionally addressing clients" technology concerns. Effective communication with clients to understand their needs, training end-users on technology usage and best practices, and maintaining accurate records of all onsite activities will be vital components of your job. Ensuring compliance with company policies, industry standards, and regulatory requirements, as well as implementing security protocols to protect client data and IT infrastructure will be crucial. Staying current with emerging technologies, participating in training opportunities, and contributing to process improvements will be expected. Collaboration with counterparts within and between sites, other support teams, and remote teams to share knowledge and provide the best service will be essential. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 3 years of experience in a technical support role. Strong knowledge of computer hardware, software, networking, operating systems, and proficiency in troubleshooting and repair is required. Excellent customer service, communication skills, and the ability to work independently and manage multiple tasks effectively are necessary. Fluency in written and verbal business English, some knowledge of pharmaceutical business, IT Service Management, and experience across multiple cultures are preferred. Certifications such as CompTIA A+, Network+, Microsoft Certified, familiarity with Microsoft products, ITIL, Agile, and ServiceNow ITSM are advantageous. The working environment at Astellas Global Capability Centres offers a hybrid working solution, promoting work/life balance and productivity. Your role as an On-Site Support Engineer will contribute to the company's strategic priorities, sustainable growth, and commitment to delivering value to patients. Astellas is an equal opportunity employer, inclusive of all individuals, including those with disabilities and protected veterans.,

Since 2003, Oceaneerings India Center has been an integral part of operations for Oceaneerings robust product and service offerings across the globe. The center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics. Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more. In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE). Our world-class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy. At Oceaneering India Center, we take pride in Solving the Unsolvable by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale. Position Summary and Location: To provide support with our Windows 11 rollout project. Additionally, the technician will assist with end-of-life hardware replacements scheduled for 2025. Duties And Responsibilities: - Good analytical and troubleshooting abilities - Good understanding of installations and updates - Floor walking activities to support Deployment activities - Assist in training end-users during all upgrade phases - Must have 1 year of MS O365 and Windows 10/11 experience - Provide hand-off to other service delivery areas prior to project closure - Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems - Take on other duties as assigned from time to time - Assist in IT Client Services Support for all Oceaneering Offices - Other special duties as assigned by Management - Ensure that the safety policies and procedures are understood and adhered to as far as is reasonably practicable in order to ensure a safe working environment Qualifications: Required: - Minimum BS degree in a related field (i.e. computer science, MIS, etc.) - 1 year of experience as a Tier II technician, including 1 year of hands-on experience with Hardware/Software application and Windows 10 & Windows 11 OS installation, configuration, and troubleshooting - Experience with Microsoft Azure - Strong written and verbal communication skills - Knowledge of Hardware/Software troubleshooting Knowledge, Skills, Abilities, And Other Characteristics: - Office 365 - Active Directory - Hands-on experience with Hardware/Software application and Windows 10/11 OS installation, configuration, and troubleshooting - Must be a self-starter with the ability to work independently and in a collaborative team environment - Practical knowledge of Active Directory Federation Service, Azure and O365 solutions (SharePoint online, OneDrive, Teams, Planner etc.) - Quickly respond to technical assistance requests and excellent people skills with the ability to handle difficult personnel situations Working Conditions: This position is considered OFFICE WORK which is characterized as follows: - Almost exclusively indoors during the day and occasionally at night - Occasional exposure to airborne dust in the workplace - Work surface is stable (flat) Oceaneerings policy is to provide equal employment opportunity to all applicants. Career Development: Oceaneering prioritizes providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. In addition to developing employees in a specific role, the company is committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Oceaneering offers long-term employment and career advancement across countries and continents, with a strong ethos of internal promotion. If you have the ability, drive, and ambition to take charge of your future, Oceaneering will support you in achieving your goals.,

Job Summary We are SME IT consulting company focusing on CLOUD COMPUTING & DATA SCIENCE CONSULTING space as MICROSOFT AI CLOUD SOLUTION PROVIDER within UNITED KINGDOM and across EUROPE. We provide EoR services to our customer in different countries to deploy IT consultants on contract having fully compliant with the local employment law and execute IT projects with smooth precision. In INDIA, as a strategic partner in the ONDC ecosystem, we design modular digital services for MSMEs, LSPs, and SNPs—integrating Microsoft365, CRM, and support automation into agile, subsidy-aware bundles. Our mission is to simplify tech adoption through structured pricing, adaptive onboarding, and long-term client success. Mindverse India is seeking experienced freelance Senior Support Engineers to deliver incident-based resolution (L1–L3) across Microsoft365 environments powering ONDC-based SaaS deployments. This role is pivotal to our long-term support infrastructure for digitally transforming Indian businesses via structured, modular license and service packs. Responsibilities & Duties · Core Technical Support Functions Ø Resolve L1–L3 incidents across user-level, system, and platform escalations Ø Administer Microsoft365 environments, including license provisioning, mailbox management, security policies, and Teams/SharePoint support Ø Execute remote diagnostics and troubleshooting using standard tools (e.g., Microsoft Admin Center, remote desktop tools, Powershell) · ONDC & SaaS Service Lifecycle Tasks Ø Facilitate client onboarding aligned with ONDC protocols, TEAM stack workflows, and SaaS product bundles Ø Support catalogue activation, product upgrades, and license sync with SNPs and buyer apps Ø Collaborate with internal catalogue and CRM teams to ensure support ties into service metadata and SKU governance · Microsoft Partnership Interaction Ø Act as a technical liaison for product registration, escalation, and lifecycle support between customer and Microsoft Partner Center. Ø Assist in new client onboarding via Microsoft portals and advisory workflows Ø Provide inputs on product roadmap alignment based on Microsoft updates and service evolution Ø Periodic product upgrade advisory and patch management. · Documentation & SLA Management Ø Maintain detailed incident logs, solution documentation, and preventive fix libraries Ø Track SLA adherence for resolution timing, escalation chains, and ticket throughput Ø Recommend process automation or knowledge base improvements to reduce future incidents · Strategic Impact Ø Help shape Mindverse’s support architecture for scalable ONDC-based eCommerce Ø Contribute to evolving modular support packs, cost modelling, and success metrics for distributed technical support Ø Support trust-building and frictionless adoption for micro and SME segments through reliable issue resolution. Ø Initiate and participate in customer satisfaction survey on behalf of MINDVERSE. Certifications · Must-Have Certifications Ø Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) Covers managing Microsoft365 services, governance, identity, and compliance. Ø Microsoft Certified: Azure Fundamentals (AZ-900) Ensures baseline cloud fluency, useful for hybrid or Azure-linked ONDC models. Ø Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-102) Focuses on endpoint management, deployment, and remote troubleshooting. · Highly Preferred Ø Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC-900) Valuable for SaaS bundles involving sensitive MSME data and ONDC buyer apps. Ø Microsoft Partner Center Experience / MCP ID While not a certification per se, prior association with Microsoft Partners—verifiable via MCP ID or portal experience—is a strong plus for client onboarding, product registration, and Microsoft escalation flows. · Optional but Strategic for ONDC Ecosystem Alignment Ø ITIL Foundation Certification Adds credibility in incident-based support models and SLA-oriented ticket handling. Essential Skills · Technical Expertise Ø Must have 6+ years of experience on Microsoft365 Administration . Ø Microsoft365 Administration: License provisioning, Exchange Online, SharePoint, Teams, OneDrive setup and troubleshooting Ø PowerShell Scripting: For automation, remote fixes, and batch operations Ø User & Device Management: Through Azure AD and Microsoft Endpoint Manager Ø Security & Compliance: MFA, DLP policies, Conditional Access, compliance center familiarity Ø Incident Handling (L1–L3): Diagnosis, escalation management, and root-cause analysis · ONDC & SaaS Ecosystem Fluency Ø Catalogue Sync Knowledge: Understanding of SKU codes, modular service packs, and metadata alignment Ø Workflow Familiarity: Integration experience with TEAM stack tools, buyer apps, and SNP logic Ø Support for MSMEs: Sensitivity to low-tech users and regional onboarding nuances Ø Upgrade & Onboarding Flow Execution: Especially for seller apps and CRM-linked SaaS · Microsoft Partnership Experience Ø Partner Center Portal Usage: Client registration, subscription lifecycle ops Ø Escalation & Advisory Handling: Navigating Microsoft support tiers and relationship protocols Ø Licensing Communication: Articulating bundled services and entitlements during onboarding or upgrades · Process Discipline Ø SLA Tracking & Documentation: Timely resolution with traceable audit logs Ø Knowledge Base Contribution: Creating help articles, preventive fix libraries Ø Asset & License Governance: Tracking usage, expiry, cost coverage, and incident linkage · Consulting Mindset Ø Client Empathy & Clarity: Explaining technical issues in approachable terms Ø Proactive Engagement: Identifying recurring issues and proposing scalable fixes Ø Trust Building: Acting as a reliable interface for service continuity across multiple business classes. Ø Prior experience on conducting technical session for the user community is a definite plus. Nice to have Skills · Advanced Technical Capabilities Ø Experience with Intune and Autopilot – for device deployment in distributed MSME environments Ø Power Platform familiarity (Power Automate, Power BI) – useful for workflow insights and dashboarding service health Ø Hybrid deployment support – Exchange Hybrid or SharePoint Hybrid knowledge for transitioning legacy setups · ONDC Ecosystem Depth Ø API-level catalogue diagnostics – for troubleshooting sync between seller apps and SNPs Ø TEAM stack customization awareness – ability to advise on adapting CRM or onboarding flows for localized use Ø Understanding of subsidy-linked onboarding – especially where support packs tie into government schemes or digital grants · Process & Governance Enhancers Ø Experience with ITSM platforms – such as Zoho Desk Ø ISO 27001 or other compliance exposure – helpful for mid-market clients with stricter data governance needs Ø Template documentation & FAQ authoring – creating reusable knowledge kits for MSME end users · Relationship & Advisory Strengths Ø Experience interfacing with Microsoft Partner Advisors – not just via portal, but via pre-sales or escalation calls Ø Comfort with stakeholder communication – especially for client-side IT heads during onboarding or incident escalations Ø Consulting experience in licensing optimization – advising clients on cost-effective packs or renewal timelines Home Office – Workplace This is purely “Work from Home” engagement. The freelancer must have his/her own computing device with the latest OS, anti-virus software including other necessary software like office, email etc. He / She must have access to high-speed internet connectivity. These expenses are not reimbursable. Payment Mechanism You will have to work on incidents raised by the customer on our helpdesk. You will be assigned to a particular incident, which we will call a work packet. You can get zero or multiple work packets daily from us. You will get your monthly payment based on the number of work packets, (hour spent for a work packet) you have completed, and the customer has accepted the same in a particular month. Every month, we will share a statement of account on such completed incidents and outstanding amount. You need to raise the invoice from your side to us and upon receiving an undisputed invoice from you will transfer the amount electronically to your bank account. Benefits · Weekly Hours: Not predefined. Always incidents-based work packet. · Day Rate: ₹400.00 per hour plus GST all-inclusive basis. · Expenses Allowed: Reimbursement of phone calls on actuals. · Duration: Continuous contract. · Language: Fluent in English and Hindi Additional Assessment · Interview · Presentation Evaluation Weighting · Technical competence - 70% · Cultural fit - 05% · Price - 25%

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. DE-NCLC-Google Workspace to M365 Migration Specialist EY GDS Consulting digital engineering, is looking out for experienced web content management expert, especially on Microsoft 365. Resource will be part of Enterprise Content Management team delivering to clients across regions. The opportunity We are seeking experienced M365 Migration Engineers with expertise in workload migrations such as email, SharePoint, Teams, OneDrive, and M365 Groups to join our Digital Engineering Consulting team. This is a great opportunity to be part of a leading organization and play a key role in the expansion of our service offerings. Your Key Responsibilities Plan and execute migrations for M365 workloads (email, SharePoint, Teams, OneDrive, M365 Groups). Use and configure migration tools (e.g., SharePoint Migration Tool, Exchange Online Migration). Prepare environments for migration, conducting assessments and identifying dependencies. Execute migrations with minimal downtime, ensuring data integrity and user access. Validate post-migration success through testing of data, settings, and permissions. Automate migration processes using PowerShell or other scripting tools for efficiency. Troubleshoot and resolve migration-related issues quickly to ensure smooth transitions. Ensure compliance with security, governance, and data protection policies during migration. Skills And Attributes Upto 6 years of experience in Expertise in M365 Workloads: Strong knowledge of email, SharePoint, Teams, OneDrive, and M365 Groups migrations. Technical Expertise: Proficient in migrating from Google Workspace to Microsoft 365, using tools like BitTitan, CloudM, and Quest, with strong knowledge of Gmail, Google Drive, SharePoint, OneDrive, and Exchange Online. PowerShell Scripting: Proficiency in PowerShell for automating migration tasks, troubleshooting, and reporting. Cloud Platform Knowledge: Deep understanding of M365 cloud architecture, including configuration and security best practices. Data Migration Strategy: Knowledge of data mapping, validation, and optimization techniques for successful migrations. Automation Experience: Experience in automating migration processes to improve efficiency and scalability. Migration Process & Execution: Skilled in planning, executing, and validating migration projects, including email, files, calendars, and identity synchronization with Azure AD and Google Admin Console. Collaboration and Communication: Effective communication with clients and stakeholders to provide status updates and resolve issues. Security and Compliance Focus: Ability to ensure migrations meet organizational security, compliance, and governance requirements. Compliance and Data Governance: Knowledge of M365 Purview, compliance configurations, and data governance best practices to ensure secure and compliant migrations. Soft Skills Excellent Communication Skills Team Player Self-starter and highly motivated Ability to handle high pressure and fast paced situations Excellent presentation skills Ability to work with globally distributed teams To qualify for the role, you must have A bachelor's or master's degree 6-8 years of experience, preferably background in a professional services firm. Strong knowledge on following area Areas of Expertise Expert in M365 workload migrations (email, SharePoint, Teams, OneDrive), migration tools (AvePoint, Quest, ShareGate), PowerShell automation, cloud platform configuration, data governance, compliance (M365 Purview), troubleshooting, project management, and security best practices. Excellent communication skills with consulting experience preferred Ideally, you’ll also have Analytical ability to manage multiple projects and prioritize tasks into manageable work products. Can operate independently or with minimum supervision What Working At EY Offers At EY, we’re dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are. You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Do you want to be a part of a multi-billion-dollar organization that is rapidly growing and is responsible for 200M MAU and exabytes of customer data in the cloud at high performance and scale? Do you want to work on technically challenging problems on the cloud in a full-stack environment, with an opportunity to influence the roadmap and vision of not only your team but your partner teams as well? If so, come join the OneDrive-SharePoint (ODSP) team as part of Office M365 ecosystem in Hyderabad! SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. We create global scale services to store, secure and manage some of the most sensitive data on the planet. We have fantastic opportunities and are on the front-line of making many of our next generation architecture investments to deliver multi-geo content store, amazing performance/scale/reliability, and security capabilities using scalable cloud distributed systems. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Lead the design/development of software and ensure its quality. Define new components with complete understanding of service interdependencies and limitations. Possess knowledge and is curious to learn more about performance, scalability, enterprise system architecture, and engineering best practices. Create prototypes and proof-of-concepts for iterative development. Work effectively with product development and engineering teams. Actively mentor junior team members. You must be self-driven, curious to learn, proactive, and result. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Working in agile teams with strong customer focus. Experience in Azure, Exchange, or other cloud and distributed systems is a big plus. Preferred Qualifications Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Good communication and cross group collaboration skills. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Role & responsibilities Role: SharePoint Online Exp - 3 to 6 years Location- Hyderabad NP- Immediate to 15 Days Job Description: JD for Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the different types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Roles & Responsibilities JD for Sharepoint Online: 1. Should have strong knowledge on SharePoint Online environment. 2. Should know the difference types of Sites used in SharePoint Online. 3. Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues. 4. Hands on experience on Metadata, crawled properties, managed properties, Content Types, Workflows, User Profiles and SharePoint Online Search. 5. Must be aware of latest and deprecated features in Sharepoint online. 6. Should have basic knowledge on DirSync, Azure ADSync, or Azure ADConnect. 7. Must know how Point in time restore works in SharePoint Online. 8. Good Knowledge on retention policy, DLP and E-discovery hold. 9. Need knowledge on OneDrive for Business sync issues. 10. Should have understanding about office 365 groups and Permissions in SharePoint Online. 11. Office 365 Licensing. 12. Should have basic knowledge on Fiddler, Search Query tools and SharePoint Designer Mandatory Skills SharePoint Online, SharePoint OneDrive, Metadata, Content Types

About the Job: Designation: Videographer & Editor Experience: 2-5 years Salary: ₹2,40,000 – ₹3,00,000 LPA Requirement: Personal DSLR/Mirrorless Camera (e.g., Canon, Sony, Nikon), Laptop Location: Gurgaon ; On-Site Role Overview: Are you a visual storyteller who loves bringing brands to life through stunning videos? We’re on the hunt for a Videographer & Editor who can capture the energy of our brand and turn it into scroll-stopping content. From dynamic product shoots to immersive event coverage, you’ll be the creative force behind the visuals that connect us with our community. If you’re passionate about storytelling, thrive in fast-paced environments, and love creating content that resonates, we want to hear from you! Key Responsibilities: Plan, shoot, and edit high-quality photographs and videos of Kshm's products for social media, website, and advertising campaigns Shoot and edit videos, reels for promotional content, product highlights, behind-the-scenes, etc. Retouch and edit photos using professional software while maintaining brand consistency Organize and manage all digital assets, backups, and file libraries. Stay updated with videography trends and social-first visual formats Collaborate with the marketing and product teams to plan and execute creative campaigns. Qualifications: 2-5 years of professional experience in videography (UGC Content for a fashion brand or agency client) Proficiency in tools such as Adobe Photoshop, Lightroom, Premiere Pro, and After Effects. Knowledge of Product styling, Trends, and Lighting Techniques. Familiarity with social media platforms and content trends is a plus. Familiarity with Google Drive, OneDrive, or Dropbox for asset management. About Us KSHM | क्षम् is a consumer lifestyle brand based in Gurugram, dedicated to defining fashion by blending movement, innovation, and style. Our vision is to empower individuals to embrace an active lifestyle through meticulously crafted apparel that exudes confidence and individuality. In just 3 years , we’ve served over 5L+ customers and built a thriving community of 30K+ followers on Instagram—proof that we’re not just creating clothes, but shaping a cultural movement. Our designs stand at the intersection of comfort, craftsmanship, and creativity, inspiring a new standard in contemporary fashion.

Job Description: We are seeking a proactive and detail-oriented Endpoint Security Engineer to manage and enhance our endpoint protection technologies. This role focuses on deploying, tuning, and monitoring Microsoft Defender products (such as Defender for Endpoint, Defender for Identity, Defender for O365 and Defender Antivirus ) with a strong emphasis on SCCM\Intune platform expertise to ensure comprehensive visibility, compliance, and rapid threat response. Key Responsibilities: Administer, monitor, and optimize Microsoft Defender suite deployments across the enterprise . Serve as an escalation point for complex endpoint and infrastructure-related incidents. Design and manage endpoint detection and response (XDR) policies using Defender for Endpoint. Develop threat-hunting hypotheses and implement new detection logic in Defender XDR. Provide mentorship and guidance to Tier 1/2 SOC analysts. Develop and maintain configuration baselines, health checks, and compliance reporting using Tanium. Investigate and remediate security alerts and endpoint incidents. Collaborate with SOC and IR teams for threat hunting, forensic analysis, and response automation. Document processes, configurations, and incident response procedures. Automate compliance and remediation workflows using PowerShell and Intune configuration profiles. Manage and monitor Microsoft Defender for Office 365 to protect users from phishing, malware, and other threats across Exchange, SharePoint, OneDrive, and Teams. Requirements: 3–5 years of experience in endpoint security or a related cybersecurity role. Deep knowledge of Microsoft Defender for Endpoint, Defender for Identity, and related Defender XDR tools. Strong Experience With Intune Platform. Experience with scripting (PowerShell,Python) for automation and remediation. Familiarity with SIEMs (e.g., Splunk, Sentinel) and EDR integrations. Strong analytical and troubleshooting skills.

About This Role Fundamental Equities – Associate Business Manager Gurgaon Fundamental Equities (FE) sits within BlackRock’s Portfolio Management Group (PMG), which encompasses Fundamental and Systematic investing across Fixed Income, Equities and Multi-Asset Strategies. The FE business is a key division at BlackRock with over $260bn of assets under management, across 90+ strategies and over 200+ investment professionals. FE teams use traditional analytics to pick stocks and assemble coherent, deliberate and diversified portfolios. Through cutting-edge technology, sophisticated models and embedded proprietary research, our investment management approach is to deliver consistent outperformance to our clients. Role & Impact BlackRock has an opportunity for an Associate Business Manager to join the FE COO team, based in Gurgaon. This team is responsible for supporting the delivery across a wide range of tasks, from budget tracking to managing technology implementations, ensuring compliance and coordinating with various stakeholders. This role demands a high level of organization, attention to detail and the ability to manage multiple projects simultaneously. This role will provide pivotal support to the regional COO team centers, facilitating the seamless delivery of FE’s day to day business operations as well as strategic projects across the platform. In close collaboration with other members of the COO team, the Business Manager will support the delivery across a wide range of tasks, from budget tracking to managing technology implementations, ensuring compliance and coordinating with various stakeholders This role demands a high level of organisation attention to detail and ability to manage multiple projects simultaneously as well as a passion for problem solving and critical thinking. This position reports to a Business Manager in London and extends support to the COO team globally. The role, with its broad focus, offers an excellent opportunity to gain a comprehensive understanding of business management and all the supporting functions of an investment team, with exposure to a variety of locations, products, and stakeholders at all levels. The ideal candidate will bring prior experience from an investment environment and have a demonstrated history of executing and achieving results in complex projects spanning multiple regions and offices. Key Responsibilities Support day-to-day business activities for the FE Platform including: Reporting: Produce monthly as well as periodic and ad hoc reporting and analytics to support COO team processes. Be a Workday "super-user" for reporting, data updates and ‘how to’ Financial Tracking & Budget Management: coordinate data updates for monthly compensation visibility and quarterly ExCo notes as well as monitoring team T&E spend to budget, provide reporting and escalate as required Market Data Management: review and approve market data tools on ServiceNow (Bloomberg, Refinitiv, Morningstar, Factset) as well as monitoring usage. Technology & Business Process Change Coordination: partner with Technology and partner teams as platform point for technology, includes deploying new firm initiatives, migrations and rollouts, policy compliance as well as platform projects (OneDrive, MS Teams & SharePoint) and assisting with general day-to-day technology issues to triage for speedy resolution. T&E Discipline & Management: conduct first-line reviews of Coupa invoices, flag spend a Audit & Compliance: project manage FE audits end to end and point person for compliance ensuring adherence to regulatory responsibilities including updates, correct data tracked and maintained, and issues escalated as appropriate to COO and team Data, Risk & Permissions: responsible for managing the vendor risk on Process Unity; onboard and maintain vendors, drive data cohesion across the platform (folder management, FE SharePoint updates, distribution list reviews) as well as reviewing platform permissions quarterly Business Continuity: Coordinate initiatives to ensure the platform is prepared to function effectively during any disruptive events People & Talent: central coordinator for early careers FE program delivery and FE talent and culture building training programs Communication & Connectivity: revive FE channels with a communication strategy as well as coordinating the weekly FE Opps Note Ad hoc projects: identify, support and enable initiatives to drive efficiencies and improvements to protect and strengthen the FE platform through continuous review and development of processes and controls Qualifications Keen interest in equity markets and working in an investment environment 4-6 years of relevant industry experience in same domain Proven experience in operations management, project management, or a similar role Flexible, responsive and self-starting personality. Proven experience working both independently and as part of a team in a highly collaborative, global, demanding and dynamic environment Strong analytical, organisational and project management skills along with outstanding communication, sound judgment, integrity and discretion Thorough with exceptional attention to detail Understanding of financial tracking and budget management as well as familiarity with audit and compliance processes Excellent communication and team coordination skills Degree in Business Administration, Finance, or related field Our Benefits To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Technical Support Min exp 1+ year in (active directory, DNS, DHC server) Upto 8lpa Gurgaon location Immediate Joiner Call: 8448387768 sakshitiwari.img@gmail.com Required Candidate profile Skills: DNS, DHCP, O365, Window server, Active Directory, EPS, Trouble shooting

Job Title - Exchange Online & M365 Support Engineer Location - Bangalore, Hyderabad Total exp : 5 to 8 years Interview Mode : 1 virtual; 1 face to face Job Description - We are looking for a professional with 5–8 years of hands-on experience in the following areas and willingness to work in a 24x7 support setup: Primary Responsibilities Administration and management of Exchange Online , Microsoft Teams , Mimecast Email Security Gateway , Enterprise Vault , PST Migration , and Smart Tap . Manage and administer Exchange Server 2016 and 2019 , including: Maintenance of on-premise Exchange servers Adding servers to relay Troubleshooting email queue issues and performing message tracing Apply monthly patches and fix vulnerabilities on on-prem Exchange servers. Handle certificate renewal , installation , and configuration . Perform Exchange Online tasks such as: Message tracing and creation of transport rules Enabling online archiving for users Mailbox migration from on-prem to Exchange Online Troubleshooting mailbox and distribution list issues Managing user, resource, and shared mailboxes License validation via the O365 portal Handle licensing activities , including: Processing license requests Communicating with stakeholders for new license procurement Geo-licensing validation and mailbox migration based on geography (Teams, Groups, OneDrive) Microsoft Teams Administration Create and configure Teams groups Setup and configure Auto Attendants , Call Queues , and Resource Accounts Configure Direct Routing and Federation with external partners Mimecast Administration Policy creation and user management (allow/block) Email release, tracing, and inter-unit user migration Additional Responsibilities Troubleshoot OneDrive sync issues Manage external sharing for Teams sites Perform and support PST migrations Required Skills Mandatory: Exchange On-Premise / Hybrid Windows Server Microsoft 365 Suite Google Workspace

Job Description What's this role about? Service Desk French & English Bi-lingual technical support. Here's How You'll Contribute Excellent French verbal and written communication skills with email etiquette and customer service skills. 1+ years of experience in handling end-user calls, Incidents/service requests, and application Break fixes. Experience with VDI, AD, O365, VPN, OneDrive, User device management & authentication issues. Working experience on the latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. Ability to notify and escalate the issues based on the Severity. Have worked with international customers and technical support. Shift Timings 8 PM - 5:30 AM IST and not ready to work from the office. Proper phone etiquette, including using client verbiage and positive positioning. Collaborate with other support teams, as well as system administrators and other IT departments, to address complex technical challenges Participate in team meetings and share insights to improve overall support effectiveness Troubleshoot simple issues including password resets, basic network, and application issues and apply first call resolution (FCR) using Knowledge Base for simple issues How We’d Like You To Lead Advantage Zensar We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity. Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status. Zensar Is a Place Where You Are Free To Express Yourself In An Environment That Values Individuality, Nurtures Development And Is Mindful Of Wellbeing. We Put Our People And Customers At The Center Of Everything That We Do. Our Core Values Include Putting people first Client-centricity Collaboration Grow. Own. Achieve. Learn. with Zensar