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About The Role Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. Basic Qualifications What We’re Looking For: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

About The Role Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. Basic Qualifications What We’re Looking For: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our Benefits Include Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring And Opportunity At S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

MNC Hiring For Technical Support /AD, DNS , DHCP , 365/ 8LPA Need min 1yr of relevant experience on paper in International Tech Support (Mandate) Salary up to 4LPA - 8.4LPA + incentives + variables Location- Gurgaon / Pune / Bangalore - 1 year exp 5 days working 2 roster off Night Shifts Both side cabs Looking for immediate joiners, Senior Technical Advisor/International Voice, (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. Interested can share their resume on ankita2.jobfinder@gmail.com CALL- 8840819455

Office 365 Support Engineer Location: Kolkata Mode: 6 Days work from office Job Description Role Summary: We are looking for a skilled and proactive L3 Office 365 Support Engineer to manage, support, and optimize enterprise-level O365 environments. The candidate will handle complex escalations, lead service improvements, and ensure smooth functioning across core Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features. Key Responsibilities: Provide L3-level support for Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive). Troubleshoot complex issues involving mail flow, calendar sync, hybrid Exchange, and connectivity. Manage and maintain Exchange Online Protection (EOP), anti-spam, DLP, and Safe Links/Attachments. Configure and manage Microsoft Defender for Office 365, Purview (Compliance Center), and data retention policies. Administer and troubleshoot Microsoft Teams (including voice/telephony if applicable). Handle identity and access issues, including Azure AD roles, MFA, and Conditional Access. Work on PowerShell scripts to automate tasks, reporting, and bulk operations. Perform user provisioning, license assignments, group management (security, distribution, M365 groups). Support hybrid environments AD sync with Azure AD (Entra ID), Exchange Hybrid deployments. Participate in incident response, root cause analysis, and change management activities. Document runbooks, SOPs, and knowledge base articles.

When our customers are looking for IT consulting expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals. Join us to do the best work of your career and make a profound social impact as a Solutions Architecture Engineer 1 on our Global Remote Delivery Team (EUC) Team in Remote-Bengaluru/Hyderabad . What you’ll achieve As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved. The Global Remote Delivery Team (EUC) operates in the Application Services and Infrastructure Migration space with the delivery teams spread across Bangalore, Hyderabad & Malaysia. Working at the cutting edge, we design and develop Application Packages, ensure compatibility with all the latest releases of Microsoft Windows (Client and Server) OS and assist customers in the consolidation and migration of their Infrastructure environments. The Global Remote Delivery Team is looking for an Application Packaging & Client Engineers who will be responsible for working on the Application Packaging and Infrastructure Services Projects, assisting with creation of packages on MSI, App-V, ThinApp, MSIX as well as assist with any of the Infrastructure Migrations. You will: SCCM\ Intune support and management activities (Incident and Request for end users) Assist with application packaging requirements (MSI, App-V, MSIX, PSADT) & deployment Mobile Device Management, onboarding, registration, offboard, assist with Active Directory and Entra task (Roles, Groups, Access, DNS etc) Contribute to Azure Infrastructure Activities. Follow & update corporate workflows for Quality Check & Runbooks Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 2-4 years of related experience in a professional role with a Bachelor’s degree, good Understanding of Windows Client Operating Systems (Windows 10, Windows 11) Good Understanding & experience with SCCM, Intune\MECM Concepts. Understanding of Azure Infrastructure (Intune, Entra) Good Scripting Knowledge (PowerShell) Expertise on Windows Installer Technologies & App Virtualization Technologies Desirable Requirements: Exposure to M365 technologies Office Suite, Team, SharePoint, OneDrive and other Productivity & Collaborative platforms. MSCE or similar certifications Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 15 Aug 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job ID: R274035

Solutions Architecture Engineer 1 When our customers are looking for IT consulting expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals. Join us to do the best work of your career and make a profound social impact as a Solutions Architecture Engineer 1 on our Global Remote Delivery Team (EUC) Team in Remote-Bengaluru/Hyderabad . What You’ll Achieve As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved. The Global Remote Delivery Team (EUC) operates in the Application Services and Infrastructure Migration space with the delivery teams spread across Bangalore, Hyderabad & Malaysia. Working at the cutting edge, we design and develop Application Packages, ensure compatibility with all the latest releases of Microsoft Windows (Client and Server) OS and assist customers in the consolidation and migration of their Infrastructure environments. The Global Remote Delivery Team is looking for an Application Packaging & Client Engineers who will be responsible for working on the Application Packaging and Infrastructure Services Projects, assisting with creation of packages on MSI, App-V, ThinApp, MSIX as well as assist with any of the Infrastructure Migrations. You will: SCCM\ Intune support and management activities (Incident and Request for end users) Assist with application packaging requirements (MSI, App-V, MSIX, PSADT) & deployment Mobile Device Management, onboarding, registration, offboard, assist with Active Directory and Entra task (Roles, Groups, Access, DNS etc) Contribute to Azure Infrastructure Activities. Follow & update corporate workflows for Quality Check & Runbooks Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: 2-4 years of related experience in a professional role with a Bachelor’s degree, good Understanding of Windows Client Operating Systems (Windows 10, Windows 11) Good Understanding & experience with SCCM, Intune\MECM Concepts. Understanding of Azure Infrastructure (Intune, Entra) Good Scripting Knowledge (PowerShell) Expertise on Windows Installer Technologies & App Virtualization Technologies Desirable Requirements: Exposure to M365 technologies Office Suite, Team, SharePoint, OneDrive and other Productivity & Collaborative platforms. MSCE or similar certifications Who We Are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 15 Aug 2025 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here. Job ID: R274035Job Function: Professional Services

About the Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

Engineer II AppOps Gurgaon, India; Hyderabad, India; Penang-Jalan, Malaysia Information Technology 317512 Job Description About The Role: Grade Level (for internal use): 09 S&P Global Commodity Insights The Role: Engineer II, Application Support Analyst, The Location: Hyderabad/Gurgaon, India The Team: AppOps is responsible for providing high quality operational and technical support for all Commodity Insights (CI) business specific applications and systems. Responsible to provide CI Business Partners with initial first line remote support for IT issues and requests which occur during business hours in relation to the use of CI business specific applications. Ensuring that standard operating procedures is followed for all incident and service requests received into the helpdesk function. Proactively monitor applications responding to alerts and providing the business with periodic health check reports. We operate 24x7 which can involve working during APAC|EMEA|AMER Hours & requires weekend support. (Rotational shifts 5 day a week). Work hours can change depending on Business requirements. Enter the grade level of the position: Grade 9 The Impact: You will be the first line of support for all requests and incidents raised by Commodity Insights business partners. You will ensure the business receives a prompt response to any requests and ensure issues are resolved within agree service level agreements What’s in it for you: The position is the part of the global application Support team supporting users based in three time zones and across 26 offices. Exposure to Application /Product support, technical operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations. Responsibilities: Provide initial first line Application/Product support and triage of incidents and service requests for IT issues which occur during use of Platts applications. Technical Excellence: In-depth Technical understanding of all Applications, Monitoring Tools, and all available technical resources. Executing Effective Weekend Support Incident Identification, Effective Shift handovers, Major Incident Mgmt. & Process Hygiene. Log and capture incidents from all sources into ticketing system (ServiceNow) ensuring correct categorization and prioritization of IT issues Application Support Operations: Ensure application operations excellence and guaranteed response times by actively monitoring application health checks, end user emails/tickets and ensuring all Incidents/service requests are resolved in a timely and comprehensive manner. Server maintenance, monitoring, health checks, restarts, and BAU operational work. Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns Major Incident Management: Engaging & driving the major Incidents during the weekends to Initiate bridge call, engage technical teams and restore the service Immediately Incident Hygiene: Adhering to the Incident Hygiene process, ensuring High Hygiene in the Incidents & requests handled. Knowledge Management and competency development: Create & share the SOPs, Best Practice documents, check list, technical knowledge articles. Resolving IT incidents to restore service as quickly as possible using known error database. Escalation of tickets to other teams as required Active participation in knowledge transitions, also coming up with Process Initiatives, deliver ideas and values to achieve the desired results. What We’re Looking For: Basic Qualifications: Experience working with various Application Monitoring systems and tools (Autosys / AppDynamics /Nagios/Naemon/Splunk preferred) Experience in IT Service Management frameworks (ITIL or similar) Knowledge of troubleshooting & supporting applications running on either Linux (preferred) or Windows server OS Exposure to industry standard ITSM tools (ServiceNow strongly preferred) Experience supporting Cloud computing (AWS). Familiar with infrastructure concepts related to distributed applications (Load balancers, Networking. Firewall, NAT, Virtual servers) Exposure working with tools like Putty, RDP, SSH, WinSCP, MySQL Query Browser, Oracle SQL Developer. Familiar with reporting and analyzing tools (Beneficial but not essential) Experience working collaborative platforms like Microsoft SharePoint, Box, OneDrive, MS Teams. Good understanding of Agile Framework. Any knowledge of Webservers either (Beneficial but not essential) Windows IIS Linux Apache, and WebLogic (preferred) Any knowledge of scripting languages (JScript and JavaScript DOS, VBScript, Pearl, Python, PowerShell, or shell script) preferred (Beneficial but not essential) Microsoft Office / Office 365 especially Excel (Macros, Worksheets, and add-ins) Preferred Qualifications: 5+ years of relevant experience with bachelor’s degree. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 317512 Posted On: 2025-07-26 Location: Gurgaon, Haryana, India

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements Qualifications Preferred Qualifications, Abilities and Experience Basic understanding of O365 concepts and SaaS concepts a must. Deep understanding and hands-on experience on OneDrive Sync, new NGSC sync flow and troubleshooting. Must have good technical knowledge on different versions of SharePoint Onpremise and SharePoint Online. Operating Systems Concepts both Windows and MAC (a basic installation roubleshooting knowledge is a plus). Hands on experience and conceptual through understanding of Active Directory, Security, Performance. Networking concepts - DNS, protocols, Devices, Active directory federation and Single Sign On concepts. Basic understanding of IIS, HTTP Requests. Analysis of HTTP requests at intermediate level is preferable. Office Installation basics and Office architecture (c2r) understanding is a plus. Advanced troubleshooting skills using the tools Netmon, Perfmon, Fiddler traces, Offcat diagnostics. Should be passionate to work on cloud technologies and collaborate with teams across the business to drive seamless experience to the customers. Experience in using various Office 365/SharePoint Online command is a plus. Must know the concepts of Sharepoint Mysite concepts (Social/user profile). Understand the social features in SharePoint such as Yammer, Delve etc., SharePoint and Office365 certificates are highly considerable. Prior experience on Azure, Sharepoint Onpremise and Sharepoint online or Office C2R understanding is an added advantage Qualifications Required/Minimum Qualifications 3+ years prior product, customer support and/or technical support experience. Language Qualification: English Language: fluent in reading, writing, and speaking. 5+ years prior product, customer support and/or technical support experience Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Summary : As an Enterprise Technical Support Engineer, you will play a crucial role in ensuring the smooth operation of our customer IT infrastructure. Your responsibilities will include troubleshooting hardware and software issues, maintaining computer systems, and ensuring optimal performance and security. You will act as the first point of contact for IT related issues and work closely with other IT professionals to deliver high-quality support services. Additionally, you will support IT systems in our production line environments, ensuring minimal downtime and efficient operations. Key Skills : • M365 Suite Administration • Entra ID • Windows Administration • Intune (MDM, Autopilot, MAM) • Networking • Active Directory • Printer Management • Incident Management • Application Support • Hardware Support Key Responsibilities : • Technical Support : Provide on-site technical support for hardware, software, and networking issues. Respond to IT support requests and resolve technical problems promptly. • System Maintenance : Install, configure, and maintain computer systems, including desktops, laptops, printers, and other peripheral devices. • Troubleshooting : Diagnose and resolve hardware and software faults. Perform regular system checks and maintenance to ensure optimal performance. • User Support : Assist users with IT-related queries and provide training on new systems and technologies. Ensure a high level of customer satisfaction through effective communication and problem-solving . • Security & Compliance : Basic understanding of security policies to protect IT systems from threats. Ensure compliance with industry regulations and organizational policies, including Cyber Security and Anti-Virus measures. • Documentation : Maintain accurate records of IT support activities, including incident reports, service requests, and system configurations. Prepare technical documentation and user manuals as needed, Write Help Desk articles and "How To" guides for end users. • Collaboration : Work closely with other IT team members to coordinate support efforts and share knowledge. Participate in IT projects and initiatives to improve overall IT service delivery. • Continuous Improvement : Stay updated with the latest IT trends and technologies. Recommend and implement improvements to enhance IT support services. • Wi-Fi and LAN Troubleshooting: Address connectivity issues for both Wi-Fi and Local Area Networks (LAN) to ensure stable, secure, and reliable network access. • Microsoft Application Troubleshooting: Provide support for Microsoft applications, including Office 365, ensuring smooth operations and resolving any application-related issues. JD ETS L1/L2 Proprietary of Surya Technologies, Inc. Qualifications: • Experience : Proven experience in providing on-site IT support or a similar role. Minimum of 3+ years of relevant experience required. • Technical Skills: Strong knowledge of computer hardware, software, and networking. Proficiency in troubleshooting and resolving technical issues. • Communication Skills : Excellent verbal and written communication skills. Ability to explain technical concepts to non-technical users. • Problem - Solving : Strong analytical and problem-solving skills. Ability to work independently and as part of a team. • Education : Bachelors degree in information technology, Computer Science, or a related field (or equivalent experience). Preferred Skills : • Certifications : Great to have any of the certifications(MS-900,AZ-900,MS-102,AZ-104,ITIL) • Customer Service : Strong customer service orientation with a focus on delivering high-quality support. • Adaptability : Ability to adapt to new technologies and work in a fast-paced environment. Benefits: • Transport and Meal Allowance : Allowance as per company policy. • Additional Perks : Opportunities for professional growth, skill development, and mentoring within asupportive and dynamic team.

Please email your resume to: hr@sanganan.co.in 🚀 Open Positions 1. Team Lead – IT Support (Microsoft 365 / Azure) Reports To: Head of Managed Services & Support Key Responsibilities: Lead a team of L2/L3 engineers delivering Microsoft 365 and Azure support. Own escalations and ensure end-to-end incident resolution. Monitor ticket SLAs, response quality, and customer satisfaction. Plan 24x7 shift/standby rosters and oversee rotation. Coordinate with internal teams (Sales, Projects, Security). Drive team coaching, documentation standards, and SOPs. Must-Have: 5+ years of IT support experience, 1–2 years in leadership. Strong expertise in Microsoft 365 (Exchange, Intune, Teams, SharePoint) and Azure (Entra ID, VM, networking). Excellent spoken and written English – clear and professional communication is a must. Experience managing support teams and planning rotations. Good-to-Have: Microsoft certifications (e.g. MS-101, AZ-104, SC-series) Familiarity with Jira, Freshservice, ServiceNow Exposure to managed services, documentation, SOP design Best-to-Have: Fortinet experience (FortiGate firewall, VPN, policies) Familiarity with Defender for Endpoint, Sentinel, Purview Prior SOC or cybersecurity support experience 2. IT Support Engineer – Microsoft 365 / Azure (L2/L3) Reports To: Team Lead – IT Support We are hiring engineers across Level 2 and Level 3 support tiers. Internally designated as L2/L3; externally positioned as L1/L2 to clients. Key Responsibilities – L2: Troubleshoot Microsoft 365 issues (Teams, Outlook, SharePoint, OneDrive, Intune). Manage device onboarding, MFA, Conditional Access. Communicate effectively via phone/email and document resolutions. Escalate critical issues to L3 or vendors. Key Responsibilities – L3: Deep-dive troubleshooting and advanced Azure/M365 configurations. Handle escalated or high-impact incidents. Execute support for projects (tenant migrations, VM setup, scripting). Use PowerShell for automation and diagnostics. Must-Have: 3+ years in IT support with Microsoft 365/Azure. Strong English communication (written & spoken). Experience with admin centers, Intune, Entra ID, Azure VMs, basic PowerShell. Willingness to work in shift/standby coverage as needed. Good-to-Have: Microsoft certifications (e.g. MS-100, AZ-104, SC-300) Experience with managed services or client-facing support Familiarity with ticketing systems and knowledge bases Best-to-Have: Fortinet firewall (VPN, policy config) Microsoft security tools (Sentinel, Defender, Purview) SOC background or experience with security triage and alerts

Job Description: At RSM USI, we are looking for dynamic and passionate individuals to join our team in India. As part of a rapidly growing organization, you will have the opportunity to work on exciting projects, collaborate with industry experts, and make a real impact. RSM’s Management Consulting CFO Advisory practice provides strategic advisory support to our clients to enhance the overall effectiveness and efficiency of the Finance and Accounting function. We are looking for a Manager, CFO Advisory practice to join this team! As a CFO Advisory Manager at RSM USI, you will work with businesses in diverse industries while managing staff to deliver projects on time, on budget, and in line with client expectations. Working on numerous projects per year, you will not only work on delivering the projects and developing the staff but also identify new opportunities to gain more work with each client. Working in a mutually respectful team environment helps our consultants perform at their best and advance their career and professional capabilities. Responsibilities: Project Execution: Assist in optimizing all elements of the finance organization, including finance assessment, target operating model definition, business process improvement, enterprise transformation, and finance technology enablement and deployment. Finance Function Expertise: Demonstrate a fundamental understanding of finance and accounting functions and the people, processes, and technology components that support them, such as Procure to Pay, Order to Cash, Source to Report, Acquire to Retire, and Forecasting & Planning. Digital Delivery: Leverage digital skillsets – e.g., experience with visualization tools like PowerBI and Tableau, as well as automation technologies such as Alteryx, to continue modernizing our service delivery model within Management Consulting through the digitization of our service offerings. Quality Delivery: Deliver high-quality work within expected timeframes, scope, budgets, and client expectations. Project Oversight and Management: Oversee and drive projects to completion by identifying opportunities and solutions to client challenges, monitoring progress, managing risk, and keeping stakeholders informed about key milestones, engagement progress, and outcomes, while also assisting with the preparation and communication of project financials to firm leadership. Business Development: Actively support in internal and external business development activities and networking. Cross-Selling: Understand firm capabilities across lines of business to identify cross-selling opportunities. Industry Research: Identify industry focus areas, assist with industry research, and support prospect and existing client targeting activities. Service Development: Assist in developing new service offerings, innovative solutions, and deliverables for the rapidly changing finance environment and market. Mentorship: Effectively manage, coach, and develop junior resources and peers by providing timely and actionable feedback, as well as recruitment and retention efforts. Communication: Communicate effectively both internally and externally with client employees, C-suite executives, and/or private equity partners to develop and foster client relationships. Preferred Qualifications & Skills: Chartered Accountancy / Cost & Management Accountancy / MBA from a Top Tier Institution with a minimum of 8 – 12 years of experience working in a Big 4 or large organization. Ability to demonstrate knowledge in advising Finance organizations on the above business processes. Experience in at least one of the following focus areas: Finance Transformation Business Process Improvement Shared Services Technology Enablement Must have working knowledge of one or more visualization tools like PowerBI, Tableau, and automation technologies such as Alteryx. Must have exposure to one of the following technologies: ERPs / financial systems such as NetSuite, D365, Workday, Sage Intacct, Blackline, Workiva, Adaptive, Kyriba and other similar systems etc. Excellent critical thinking skills and ability to solve complex business problems through fact gathering, business process mapping, and data analysis. Ability to work in a fast-paced, ever-evolving work environment and deal effectively with ambiguity. Demonstrated ability to lead and manage a team of associates and senior associates, ensuring high - quality project delivery, reviewing deliverables for accuracy and completeness, while being a team player with strong attention to detail and problem - solving skills; able to effectively work both independently and collaboratively in a team environment. Excellent verbal and written communication, project management, and organizational skills. Proficiency in MS Word, MS PowerPoint, MS Project, MS Visio, MS Teams, MS Outlook, OneDrive, LucidCharts, Smartsheet. Ability to travel to the US for short term project meetings/workshops.

Job Title: ServiceDesk Engineer / SD Analyst Experience: 4 – 8 Years Location: Hyderabad, India. OSI Digital is looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel. To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk analyst will be someone whose IT expertise results in enhanced end-user support and system performance. Responsibilities Deliver effective user experience and satisfaction by providing first-level support services on an assigned shift for 24/7 - 365 Days. Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, RDP, TeamViewer, and MS Teams. Preparing training manuals and FAQ materials for easy-access end-user guidance. Making recommendations to optimize IT performance and to prevent future problems. Candidate should be ready to work from office. Requirements Excellent verbal and written communication skills with email etiquette and customer service skills. Minimum 3 years of experience in handling international customers IT ServiceDesk support. Handling business user calls, Incidents/service requests, application installations and break fixes. Experience working on VDI, AD management, O365 and end user device management is required. Hands on experience to handle VPN, Network drives, MS Suite, and OneDrive authentication issues. Good experience on latest RDP tools (TV, LogMeIn, Bomgar) and Ticketing tools (ITSM, SNOW, JIRA) Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures. We Are Not Looking For Someone Who Is Never worked on international customers call and technical support. Never worked on end user computing issues, onboarding & offboarding on Active Directory. Never worked on business users’ application issue like VPN, MS Suite, OneDrive, MFA, Printers.

Dell Technologies customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. Join us as a Solutions Architecture Engineer 2 on our Professional Services team in Bengaluru / Hyderabad to do the best work of your career and make a profound social impact. The Global Remote Delivery Team (EUC) operates in the Application Services and Infrastructure Migration space with the delivery teams spread across Bangalore, Hyderabad & Malaysia. Working at the cutting edge, we design and develop Application Packages, ensure compatibility with all the latest releases of Microsoft Windows (Client and Server) OS and assist customers in the consolidation and migration of their Infrastructure environments. What you’ll achieve As a Solutions Architecture Engineer 2 you will be responsible for working on the Application Packaging and Infrastructure Services Projects, assisting with creation of packages on MSI, App-V, ThinApp, MSIX as well as assist with any of the Infrastructure Migrations. You will: Designs and Packages Complex application packages (MSI, App-V, MSIX, PSADT), SCCM\MECM\Intune support and management Assists other packaging Engineers & Analysts with complex problems Under the direction the Project Lead\Tech Lead takes up assigned tasks, such as config, customization, migration, Incident and Request resolutions on SCCM, Intune, M365 etc. Conducts Training & Mentoring, Assists with Technical Interviews Write corporate workflows for Quality Check Procedures, identifies areas of Process improvement and assists with Org level initiatives. Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements 4-6 years of related professional experience, expertise on Windows Client Operating Systems (Windows 10, Windows 11) & Server OS Understanding of Active Directory and Entra (Roles, Groups, Access, DNS etc.) Good Understanding & experience with of SCCM, Intune Concepts. Understanding of Azure Infrastructure, good Scripting Knowledge (PowerShell) Expertise on Windows Installer Technologies & App Virtualization Technologies Desirable Requirements Understanding of Messaging, Active Directory, SharePoint, OneDrive and other Productivity & Collaborative platforms. MSCE or similar certifications Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: 10 Aug 2025. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Job ID: R274036

Requisition Number: 101662 Cloud Engineer III - Intune Location: The role will be a hybrid position located in Gurugram, Bangalore, Hyderabad. Shifts- 24*7 rotational Insight at a Glance 14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions. About the role Our team consists of skilled and experienced professionals who are committed to delivering high-quality work in cloud migration, DevOps, FinOps, datacenter migrations, AD migration and Infrastructure security across multi-cloud. Role: As an Intune Modern Workplace Engineer, you will play a pivotal role in driving the adoption and management of modern workplace technologies. Your expertise in Microsoft Intune and related tools will ensure seamless device management, robust security, and enhanced productivity for clients or internal teams. Collaborating with cross-functional stakeholders, you will design, implement, and maintain innovative solutions that meet the evolving needs of the modern workplace. As a Cloud Engineer III you will: Engage with clients to understand their business objectives and technical requirements. Provide strategic consulting on cloud migration, optimization, and best practices. Strong understanding of cloud security frameworks and architectures. Collaborate with development, operations, and security teams to ensure seamless integration and deployment of cloud services. Comprehensive understanding of Identity and Access Management principles and practices. Understanding of Zero Trust security models and their application within modern workplace solutions. Skilled with Microsoft Entra ID, Entra Connect, Azure AD DS, and related technologies. Designing and implementing IDAM policies to ensure secure and efficient user access management. Proficiency in Entra ID, including advanced configurations for conditional access, identity protection, and single sign-on (SSO). Strong knowledge of Microsoft 365 services, including Teams, OneDrive, SharePoint, and their integration with other Microsoft and third-party tools. Proven experience with Microsoft Intune and Endpoint Manager, including device lifecycle management and application deployment. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career What we’re looking for Bachelor’s degree in computer science, Information Technology, or a related field. Minimum of 5-8 years of experience in cloud engineering and consulting, with a strong focus on Microsoft 365, Microsoft Entra, Intune, and Defender. Demonstrated expertise in designing and implementing Intune environments Exceptional problem-solving skills and strategic thinking abilities. Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences. Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate, Microsoft Certified: Enterprise Administrator Expert, or Azure Solutions Architect Expert are highly desirable What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

We are seeking an experienced senior accounting executive with an experience in US accounting to join our team. The candidate will be responsible for managing accounts in QBO and finance-related operations. Key Responsibilities Process various financial transactions, including remittance reports, vendor payments, and credit card payments. Review transactions to ensure accurate sales & purchase posting and invoice management. Oversee income recognition across various branches and payment methods. Reconciliation of bank, credit card, accounts receivable, accounts payable, and intercompany transactions. Manage financial reports and conduct regular inventory analysis. Review financial statements, identify discrepancies, and ensure accurate reporting. Perform reconciliations to maintain financial accuracy. Communicate with clients regarding financial matters, providing updates and addressing queries. Suggest improvements for financial processes and automation. Assist clients in automating manual processes to enhance efficiency. Managed a team and ensured the work was performed on time. Qualifications Master or Bachelors degree in Commerce, Inter CA, US CMA. Prior experience in US KPO is preferred. Well versed with Microsoft Excel, OneDrive, PDF, and other office tools. Knowledge of QuickBooks is an added advantage. Proficiency in English is must Job Type: Full-time Experience: total work: 4 years (Required) Accounting US: 4 years (Required) QuickBooks: 4 years (Required) Language: English (Required) Work Location: In person

About the Role Mjolnir Security, a global cybersecurity firm headquartered in Canada, is expanding its operations in India and looking for a Cloud Security Engineer (Night Shift - India) to join our growing team at Gurugram, India for ON-SITE ONLY . This position is vital to our 24/7 support strategy and will focus on supporting our North American clients by managing, maintaining, and troubleshooting all aspects of their Microsoft 365 (O365) environments. Youll be part of a fast-paced security operations and IT support team, ensuring seamless functionality across cloud-based productivity and security tools. This is an exciting opportunity to grow your skills in modern workplace technology, cloud security, and endpoint management. Responsibilities Support and troubleshoot all components of Microsoft 365, including: •Intune (Endpoint Manager) •Microsoft Purview •SharePoint Online •OneDrive for Business •Outlook and Exchange Online •Teams and related collaboration tools Manage O365 updates, service health, and tenant configurations. Respond to client issues with urgency and professionalism, including hands-on troubleshooting and escalations. Provide Tier 1 and Tier 2 technical support for end users. Perform basic administration of endpoint security and compliance policies (e.g., Intune app protection, DLP settings). Assist clients in understanding and adopting Microsoft cloud services. Document issues, resolutions, and changes for internal and client-facing records. Requirements Proven experience supporting Microsoft 365 environments (minimum 4 years). Strong understanding of O365 administration portals, Exchange Online, SharePoint, and Intune. Ability to clearly communicate technical concepts in English (spoken and written). Familiarity with troubleshooting Windows endpoints, Azure AD, conditional access, MFA, and compliance settings. Willingness to work exclusively night shifts and out of our Gurugram office. Ability to independently manage and prioritize tasks in a fast-paced environment. Preferred Qualifications Microsoft Certifications (e.g., MS-100, MS-101, SC-300, MD-102) are a plus. Exposure to Microsoft Purview (Compliance, DLP, Insider Risk Management) preferred. Familiarity with cybersecurity principles and endpoint protection tools.

About The Company TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Microsoft 365 L3 Support Engineer / Senior Microsoft 365 Administrator Key Responsibilities Act as a technical SME (Subject Matter Expert) for all Microsoft 365 services: Exchange Online, SharePoint Online, OneDrive, Teams, Entra ID (Azure AD), Intune, Defender for Office 365 Own and resolve escalated incidents from L1 and L2 teams Perform root cause analysis (RCA) of recurring issues Configure and manage security, compliance, and identity features (e.g., DLP, conditional access, MFA, SSPR, ATP) Handle PowerShell scripting for automation, bulk operations, and reporting Configure and manage Entra ID roles, licensing, and hybrid configurations Work with hybrid Exchange/AD environments, M365 migration, and mail flow analysis Implement and maintain Intune policies, app protection, and device compliance Coordinate with Microsoft Support for unresolved or critical issues Participate in change management, documentation, and solution design Conduct health checks, audits, and performance tuning of M365 services Mentor L1 and L2 resources and assist in creating knowledge base articles

We are seeking a skilled with 6 to 8 years of experience in managing Microsoft 365 SharePoint environments. The ideal candidate will have strong experience in site-level configurations , permissions management , and light development using Power Platform (Power Automate, Power Apps) and basic scripting . You will work closely with business teams to design and optimize collaboration solutions on SharePoint Online. Key Responsibilities Administration & Configuration Administer and manage SharePoint Online including creation and maintenance of site collections , communication/team sites , lists , libraries , metadata , and site permissions . Implement site templates , themes, branding, and navigation customization. Manage user access , security groups, and sharing settings based on governance policies. Create and maintain site pages , web parts , and views as per business needs. Development (Light/Low Code) Design and implement Power Automate flows to automate business processes. Build and maintain Power Apps for forms and basic data capture. Use JSON formatting for list views, column formatting, and simple UI customization. Develop basic PowerShell scripts for administrative automation and reporting. Support & Maintenance Serve as primary point of contact for SharePoint-related issues and requests. Conduct site audits, cleanups, and ensure adherence to governance. Train users and site owners on SharePoint Online best practices. Monitor site usage and performance and recommend improvements. Collaborate with Microsoft 365 teams for Teams, OneDrive, and integration scenarios. Required Skills & Experience 6–8 years of hands-on experience with SharePoint Online / Microsoft 365 administration. Strong understanding of site architecture , document management , permissions , and content types . Experience with Power Automate , Power Apps , and SharePoint Framework (SPFx) basics. Familiarity with PowerShell scripting for SharePoint Online admin tasks. Understanding of Microsoft 365 compliance , retention policies , and data loss prevention (DLP) . Exposure to JSON , HTML , CSS , and basic JavaScript for customizing UI elements (preferred). Nice to Have Experience in modern SharePoint UI , Viva Connections , or adaptive cards . Knowledge of ShareGate , PnP PowerShell , or migration tools . Microsoft Certification: MS-900 , PL-100 , or MS-700 . Soft Skills Excellent written and verbal communication skills. Strong problem-solving and analytical mindset. Ability to work independently and collaborate with cross-functional teams. Customer-centric and proactive attitude.

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications Organisation : Novamesh Ltd (TATA Commununications Ltd) Position : L1, Location – Belapur, Customer location Shift : 9x5 Job Summary We are seeking a well-rounded Security Solutions Specialist with hands-on experience in deploying, configuring, and managing security platforms including EfficientIP (DNS, DHCP, IPAM), Picus Security (Breach and Attack Simulation), Varonis (Data Security & Governance), and ColorTokens (Microsegmentation & Zero Trust). The candidate will play a key role in optimizing the security posture of the organization through proactive technology implementation, tuning, and continuous improvement. Key Responsibilities EfficientIP (DNS Security & DDI Management): Configure and manage DDI (DNS, DHCP, IPAM) solutions using EfficientIP. Implement DNS threat protection, DNS tunneling detection, and response actions. Integrate EfficientIP with SIEM/SOC platforms for alerting and incident enrichment. Picus Security (Breach And Attack Simulation - BAS) Operate and tune the Picus BAS platform to continuously validate security controls. Conduct attack simulations mapped to MITRE ATT&CK to identify gaps in defenses. Collaborate with red/blue teams to interpret simulation outcomes and drive improvements. Varonis (Data Security And Insider Threat) Deploy and maintain Varonis to monitor access to critical data repositories (file shares, SharePoint, OneDrive, etc.). Investigate anomalous file activity, permissions misuse, and potential data exfiltration attempts. Support data classification, audit, and compliance initiatives (e.g., GDPR, HIPAA, PCI). ColorTokens (Microsegmentation & Zero Trust) Implement Zero Trust and application-layer segmentation policies using ColorTokens platform. Monitor east-west traffic, define security zones, and restrict lateral movement. Work with infrastructure and cloud teams to enforce policy across hybrid environments. Education Required Qualifications: B.E./B.Tech/MCA/M.Sc. in Computer Science or Information Technology Certification : CEH

IT Manager – Digital Transformation & Enterprise Solutions Organization Overview Established in 1984 in Kerala, Herbal Isolates (part of Synthite Group) is a trusted global leader in value-added food ingredients. Our organization is a growth-oriented mid-sized enterprise with an annual turnover of approximately ₹150 Crores. We are undertaking a strategic digital transformation involving enterprise application management, automation, AI implementation, and integrated systems that align IT operations with business objectives. Position Summary The IT Manager will lead, manage, and support all technology initiatives and maintain business continuity across critical IT systems. This includes overseeing business process automation, ERP/CRM systems, AI integration, user lifecycle support, and infrastructure. The candidate will be a key driver in aligning digital innovation with business needs through stakeholder collaboration, vendor coordination, and sustainable technology deployment. Key Responsibility Areas A. Strategic Technology Implementation 1. Material Resource Planning (MRP) Implement and manage MRP systems to improve inventory management and procurement planning. Ensure integration with operational workflows and accurate forecasting capabilities. 2. Knowledge Repository Development Establish a digital knowledge management system with controlled access, versioning, and AI readiness. Centralize SOPs, policy documents, product manuals, training sheets, and best practices. 3. Third-Party Software Deployment (Labour, Power, Steam Monitoring) Identify, implement, and integrate third-party solutions for utility and workforce analytics. Ensure system interoperability with ERP or custom dashboards for reporting. 4. Coordination with SAP Business One Partners Lead all SAP B1 activities: configuration, partner liaison, module customization, and post-go-live support. Ensure uptime, security, and alignment with evolving business processes. 5. AI Agents & ChatGPT Enterprise Implementation Deploy internal AI agents for support, admin requests, and workflow automation. Lead adoption of ChatGPT Enterprise as a decision-support tool for executives. Ensure secure integration and responsible use practices. 6. Robotic Process Automation (RPA) Identify, design, and deploy attended and unattended RPA bots across critical business functions. Monitor bot performance and ROI post-deployment across teams. 7. Zoho CRM Implementation and Management Implement and customize Zoho CRM for sales, marketing, and service workflows. Ensure seamless integration with ERP, email, website, and analytics tools. 8. Bank API Integration Develop secure API integrations with financial institutions for real-time transaction visibility, reconciliation, and automation. Align with both IT security policies and banking protocols. B. Operational Support & System Administration 1. Systems & Infrastructure Management Maintain day-to-day operations of IT systems including hardware (PCs, printers, servers, switches), software (OS, firewall clients, antivirus), cloud services (AWS, OneDrive), and backups. Deploy, configure, and troubleshoot computer systems, networks, VPN connections, and MDM/DLP software. 2. Vendor & ISP Coordination Work directly with ISPs (Jio, BSNL, Asianet) to ensure uninterrupted Internet services and adequate bandwidth. Liaise with hardware/software service providers to resolve escalated IT issues. 3. User & Helpdesk Support Provide Tier 1 and Tier 2 end-user support related to hardware/software/network issues. Track, prioritize, and manage open cases for business users. Establish productive relationships with users, ensuring high satisfaction through timely support. 4. Preventive Maintenance & Security Conduct scheduled maintenance, updates, backups, and audits for all systems and applications. Administer domain renewals, MS365 account security (email passwords, admin controls, forwarding rules), and website uptime monitoring. 5. SAP Operations Support Provide super user training and facilitate UAT with SAP providers. Support users in SAP report/query development as per business requirements. Optimize performance across SAP modules used by the organization. Deploy necessary SAP patches and upgrades outside business hours to avoid disruption. Maintain licensing (SAP & RDP), server passwords, and documentation. 6. Data Management & Testing Support Assist with data updates to user-maintained tables for testing or production environments. Help develop training manuals and test scenarios. Lead/support user training sessions. Provide post-cutover SAP support, monitor performance, and resolve production incidents through ticket tracking. Required Qualifications and Experience Bachelor’s degree in IT, Computer Science or related discipline; professional certifications preferred (e.g., SAP, RPA, PMP, Microsoft, ITIL). Minimum 5+ years of professional experience in enterprise IT, system administration, ERP/CRM, and business automation tools. Hands-on experience with SAP Business One, Zoho CRM, IT infrastructure management, API integrations, and cloud platforms. Fluency in cybersecurity practices, system backups, endpoint protection (DLP/MDM), and VPNs. Demonstrated track record in vendor and project management, user training development, and team collaboration. Personal Attributes Proactive, with a passion for digital transformation and operational excellence. Ability to bridge technical and business needs, driving cross-functional collaboration. High standards of integrity regarding data privacy and security. Demonstrated ability to handle multiple projects and deadlines in a fast-changing environment. Reporting Structure Reports To: Managing Director Supervises: Functional Analysts, Support Staffs, External Consultants & Service Providers Key Success Metrics 99.9% uptime of IT systems and networks On-time delivery and adoption of all new IT solutions and projects High end-user satisfaction and support response performance Compliance with data security, licensing, and digital infrastructure health Demonstrated gains in productivity, insights, and operational efficiency via automation & intelligence tools

As a Microsoft SharePoint Senior Developer with 5 to 10 years of relevant experience, you will be a key member of our team, responsible for designing, developing, and implementing SharePoint solutions that optimize business processes and collaboration. Your role will involve leading development projects, mentoring junior developers, and collaborating closely with business stakeholders to deliver secure and efficient SharePoint solutions. Your responsibilities will include leading the design, development, customization, and implementation of SharePoint solutions. You will work alongside business analysts, project managers, and stakeholders to gather requirements and define technical solutions. Utilizing client-side technologies like JavaScript, HTML, CSS, and REST APIs, you will develop and manage custom SharePoint components. Integration of SharePoint solutions with other Microsoft 365 applications and services will also be a part of your role. As a technical leader, you will provide mentorship to junior developers, ensure adherence to best practices, conduct thorough testing and debugging, and perform code reviews to maintain high-quality standards. Staying updated with the latest advancements in SharePoint and related technologies is essential to incorporate new features and best practices into solutions. Documenting application architectures, technical specifications, and troubleshooting and resolving complex technical issues are also part of your responsibilities. Key Technical Skill Sets required for this role include extensive experience with SharePoint Online and on-premises SharePoint environments, proficiency in client-side technologies, strong knowledge of SharePoint development tools and frameworks, experience with Microsoft 365 applications and services, and a deep understanding of software development principles and methodologies. Preferred certifications for this role include Microsoft 365 Certified: Teamwork Administrator Associate (MS-300), Microsoft 365 Certified: Developer Associate (MS-600), Microsoft Certified: Power Platform Developer Associate (PL-400), Microsoft Certified: Azure Solutions Architect Expert (AZ 305), and any other relevant Microsoft certifications. Your ability to effectively communicate, think critically, solve problems, work in diverse teams, and manage multiple projects in a fast-paced environment will be crucial for success in this role. The hiring process for this position includes initial screening by HR, two technical rounds, and a final HR round. If you are seeking a challenging and rewarding opportunity as a Microsoft SharePoint Senior Developer, we invite you to apply and join our dynamic team in Hyderabad.,

Department: IT Employment Type: Permanent - Full Time Location: Pune, India Description ParentPay Group is Europe’s leading software product company and the UK’s largest education technology business. We are on a mission to bring next-generation innovation to positively impact on the lives of millions of parents, teachers, and students every day in over 49 countries. Our market leading products use cutting edge cloud-based technology to streamline school processes, including secure web and mobile apps that enable secure online payments for school items such as meals, trips, clubs and uniform, improve parental engagement, simplify meal management and - through our product SIMS - collect and manage a database of student information and core school operations. ParentPay Group’s new offices in Pune are a fantastic tech hub for those looking to boost their careers in software product development. Our bright team FastTrack their career with international exposure and ways of working based on agile development best practices from globally renowned technology consultancies. Key Responsibilities Excellent verbal and written communication skills. Exceptional customer service and problem-solving skills. Working on an IT Service Desk. Supporting Microsoft Windows 10 & 11 operating systems. Troubleshooting Microsoft Office 365 suite (MS Word, Excel etc) Troubleshooting Microsoft 365 suite (Exchange, SharePoint, Teams, OneDrive, AAD etc) Positive, pragmatic, and able to use your own initiative. Understanding of the ITIL framework for IT service delivery. Good understanding of PC hardware set-up and configuration. Basic understanding of IP based networking. Skills, Knowledge and Expertise Triage and support all customer incidents and requests, responding to support queries face to face, via phone, or through the service portal. Follow escalation path within the department to ensure prompt resolution. Support the continuous improvement and escalation of incident and service resolutions by monitoring ticket trends to identify common causes and problems. Collaborate with IT colleagues and management to implement process improvements, optimising response, and resolution times. Arrange for external technical support where problems cannot be resolved in house. Create and maintain detailed documentation of processes, services, and systems.

We are looking for a detail-oriented and organized Back Office Executive to join our team. The ideal candidate will be responsible for handling payment follow-ups, organizing dealer documentation, assisting in sales support tasks, and maintaining records efficiently using Excel, Word, and digital file management systems. Key Responsibilities: Payment Follow-up: Coordinate with dealers/customers and follow up regularly for payment collection as per credit terms. Dealer Documentation Management: Collect, verify, and organize all dealer-related documents in both physical and digital formats. Sales Support: Assist the sales team with quotations, product details, follow-ups, and customer communication when required. After-Sales Support Data Handling: Create and update files related to customer complaints, service reports, and warranty claims. Upload all relevant documents to organized folders. Office Administrative Tasks: Support day-to-day office work related to sales and service coordination. Documentation and Reporting: Create and manage reports, letters, and documentation using MS Excel and Word. File and Folder Management: Maintain structured and easily retrievable file systems—both soft and hard copies—for all operational documentation. Requirements: Proficiency in MS Excel, Word, and basic computer operations. Good communication skills (written and verbal). Ability to manage time and prioritize tasks effectively. Detail-oriented with strong organizational skills. Familiarity with office tools like scanners, printers, and cloud storage systems (Google Drive, OneDrive, etc.) Experience in administrative or back-office roles is preferred.

As the CFO Advisory Manager - SAP Finance Functional Lead at RSM, you will have the opportunity to serve as a strategic advisor to clients on the optimization, (re)engineering, and stabilization of finance business processes within the S/4HANA landscape. Your role will involve identifying opportunities to enhance system design, strengthen internal controls, and align SAP capabilities with broader finance transformation goals and SAP leading practices. You will be responsible for leading the execution of finance transformation initiatives by managing end-to-end project activities, conducting assessments, aligning stakeholders, defining operating models, and ensuring effective delivery of advisory outcomes across people, process, and technology. Your coordination with client teams and technical partners will be crucial in driving sustainable change. In this role, you will deliver high-quality work within expected timeframes, scope, budgets, and client expectations. Your oversight and management of projects will include identifying solutions to client challenges, managing progress and risks, keeping stakeholders informed, and supporting the communication of project financials to firm leadership. Furthermore, you will play a key role in supporting go-to-market initiatives and proposals for SAP-led finance transformation engagements. Understanding firm capabilities across lines of business to identify cross-selling opportunities and contributing to the development of SAP-based accelerators, templates, and toolkits to address common client needs in finance transformation will be part of your responsibilities. Mentorship is an important aspect of this role, where you will effectively manage, coach, and develop junior resources and peers by providing timely and actionable feedback, as well as contributing to recruitment and retention efforts. Effective communication both internally and externally with client employees, C-suite executives, and/or private equity partners will be essential in developing and fostering client relationships. To qualify for this role, you should have a Chartered Accountancy / Cost & Management Accountancy / MBA from a Top Tier Institution with a minimum of 8-12 years of experience working in a Big 4 or large organization. Deep knowledge of SAP S/4HANA Finance modules, related sub-ledgers, and hands-on experience in SAP Tools, Ecosystem, and Journeys are required. Additionally, experience in finance transformation, business process improvement, shared services, or technology enablement is a plus. Critical thinking skills, the ability to solve complex business problems, and proficiency in various software tools are essential for success in this role. You should also demonstrate strong project management, organizational skills, and the ability to work effectively in a fast-paced, ever-evolving work environment. At RSM, we offer a competitive benefits and compensation package, along with flexibility in your schedule to balance life's demands while serving clients. If you require accommodation for disabilities during the recruitment process or employment/partnership, please reach out to us at careers@rsmus.com.,