1201 Onedrive Jobs - Page 33

SharePoint Developer Exp: 5-7 Years Location: Coimbatore POSITION SUMMARY We are seeking a SharePoint Specialist with expertise in Microsoft SharePoint technologies, including Power Apps, Power BI, SharePoint Online, and both classic and modern SharePoint sites/themes. The ideal candidate will have a strong background in configuring, customizing, and optimizing SharePoint environments to meet business requirements, including the creation and management of both classic and modern SharePoint sites. This role also involves leading SharePoint migration projects, integrating SharePoint with other Microsoft services such as Office 365, and utilizing Power BI and Power Apps to create business solutions. You will be responsible for delivering scalable solutions, ensuring smooth migrations, providing ongoing support, and optimizing SharePoint environments. DESIRED SKILLS - SharePoint Online configuration and customization (classic and modern sites) - Experience with both classic and modern SharePoint sites and themes (design and management) - SharePoint Framework (SPFx) for custom development - Power Apps and Power Automate for creating business solutions and automating workflows - Power BI for data analysis, reporting, and visualization - Office 365 Integration (Teams, OneDrive, Outlook, etc.) - SharePoint migration (on-premises to SharePoint Online, content migration, metadata transfer) - REST API and Web API for integration with other systems - PowerShell for automation and scripting - HTML/CSS for customizing SharePoint user interfaces and themes - SharePoint Designer for customizing workflows and forms - SQL Server basics for data integration purposes OPTIONAL ADVANTAGES - Integration with third-party applications and business systems (CRM, ERP) - Knowledge of C# and ASP.NET development is an added advantage, though not mandatory. ROLES AND RESPONSIBILITIES - Design, configure, and customize SharePoint Online environments, ensuring alignment with business needs for document management, collaboration, and workflow solutions across both classic and modern SharePoint sites. - Lead SharePoint migration projects, including the transition of content, metadata, and workflows from on-premises environments to SharePoint Online, and the migration of classic sites to modern SharePoint architecture. - Develop and deploy business solutions using Power Apps to create custom applications and Power Automate to streamline business processes and enhance workflow automation. - Design and implement Power BI dashboards and reports to provide actionable business insights derived from SharePoint data. - Customize and manage SharePoint themes for both classic and modern sites, ensuring a consistent and user-friendly experience across platforms. - Build and configure custom SharePoint sites, lists, libraries, workflows, and web parts tailored to meet the organization’s collaboration and information management needs. - Manage users, groups, and permissions across SharePoint sites, ensuring appropriate access controls and governance for secure and efficient collaboration. - Integrate SharePoint with other Microsoft services such as Office 365, Teams, OneDrive, and third-party business applications (CRM, ERP) to enhance cross-platform functionality. - Provide technical support for SharePoint users, resolve issues, and recommend solutions to improve user experience and site performance. - Develop and enforce SharePoint security protocols, access controls, and governance frameworks to ensure compliance and data protection. - Ensure the smooth execution of SharePoint migrations, including migrating content and configurations from on-premises environments to SharePoint Online and transitioning from classic to modern sites with minimal disruption. - Collaborate with other developers, business analysts, and stakeholders to ensure that SharePoint solutions align with business goals and user requirements. - Monitor SharePoint environment performance, identify optimization opportunities, and implement best practices for both classic and modern SharePoint sites to enhance system reliability. Job Type: Full-time Pay: ₹653,582.05 - ₹900,480.82 per year Schedule: Day shift Monday to Friday Work Location: Hybrid remote in Coimbatore, Tamil Nadu

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Role : IT Helpdesk Analyst - Bangalore, India What will you do: Local support of the Bangalore office on site 5 days a week Global support of all Sprinklr users. Tracking & documenting of all support activities Supporting primarily macOS, Windows, AV and all common office software and applications such as Microsoft, Adobe and cloud SaaS products. Perform laptop setup and inductions for users, hardware troubleshooting and repair. General office IT such as conference room, telephone, office Network and Printer setups etc. Implementation of applications and software upgrades, as well as performance troubleshooting and tuning for users. Communicate and document troubleshooting techniques and best practices. Perform endpoint management deployment and anti-virus security. Work with IT Management to constantly monitor and improve delivery of IT systems and support. Proactively understand, analyse and research new technical problems when needed. Supporting high level events and proactively monitoring of meeting rooms Support new hire onboarding by preparing and provisioning devices, creating user accounts, and guiding users through the IT setup process. Assist with employee offboarding, ensuring secure return of assets and revocation of system access in coordination with HR and Security. Collaborate with cross-regional IT teams to troubleshoot and resolve complex or escalated issues. Maintain documentation for SOPs, knowledge base articles, and user guides to promote self-service and knowledge sharing. Support VIP users and executives, ensuring high-priority response and proactive care during events or travel AV & Event Support Responsibilities Setting up and managing AV equipment for executive meetings and high-profile events, ensuring smooth operations. Configuring and troubleshooting displays, video, and audio connections, including mixers, computers, and peripherals. About You 4+ years' experience within IT or B.S. degree Self-motivation and the ability to work with minimum supervision Excellent written and verbal communication skills and meticulous attention to detail. Experience working with high-level executives Good understanding of Microsoft 365, Computer Network Experience with Jamf Pro and enterprise Mac management concepts Experience with end user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products Ability to use customer-service oriented techniques to determine and resolve problems and respond competently with the appropriate sense of urgency to user requests. Work both independently and as part of a team with professionals at all levels Quick learner, proactive individual with the ability to work in a dynamic, fast changing environment. Ability to prioritise tasks and work on multiple assignments. Essential technologies: Conferencing & collaboration tools: Microsoft Teams, SharePoint, OneDrive. AV & Event Technologies: Video conferencing systems, audio mixers, display management, and camera switching. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law. Show more Show less

About Onit Onit is a global leader in enterprise workflow solutions for legal, compliance, sales, IT, HR, and finance departments. With Onit, companies can transform best practices into smarter workflows, better processes, and operational efficiencies. Onit focuses on enterprise legal management, matter management, spend management, contract lifecycle management, and legal holds, transforming how global Fortune 500 companies and corporate legal departments bridge the gap between systems of record and systems of engagement. Position Summary The Lead IT Infrastructure will be responsible for managing and maintaining all IT Projects and Critical tickets. Project and stakeholder management ensuring seamless execution of IT Projects. Technical expertise in SSO, SPO, OD, MS Teams, PowerShell, Intune, Email Security, Exchangeand IAM is essential for this role, as is the ability to troubleshoot and resolve issues related to various applications and Microsoft 365 services. Key Skills - Microsoft Entra Suite, Security & Endpoint Management Experience: • Hands-on experience in IT Infrastructure, Identity & Access Management (IAM), MS Teams, OneDrive, SharePoint and Security. Responsibilities: • Expertise in Microsoft Entra Suite, including IAM, SSO, App Registration, AD Connect, and Tenant Migrations. • Lead M365 and Entra ID migrations, covering hybrid identity, Exchange Online, MS Teams, OneDrive, and SharePoint. • OneLogin to Entra SSO migration • Box, Dropbox, Google Workspace to SPO and OneDrive Migration. • Slack to MS Teams Migration understanding and knowledge. • Implement and manage Mimecast for email security and threat protection. • Configure and optimize Cloudflare for web security and performance. • Manage email authentication protocols (DKIM, DMARC, SPF) for enhanced security. • Deploy and maintain CrowdStrike for endpoint security and threat detection. Requirements: • 10+ years of experience in Microsoft Entra ID (Azure AD), IAM, and M365 migrations. • Strong hands-on experience with Exchange Online, Teams, OneDrive, and SharePoint migrations. • Solid knowledge of email security best practices, cloud security, and endpoint protection tools. • Migration, Project and stakeholder management experience. • Knowledge of migration tools like Sharegate, Cloudfuze, Quest, Netwoven. • Knowledge of Slack collaboration tools would be a plus. • Knowledge of GDPR, ISO 27001 process and compliance Show more Show less

Talent500 is hiring for one of its client. The position involves but is not limited to: Provide technical support for hardware, software, applications, and network issues via telephone or online to end-users, logging calls made to IT Support team and keep track of response time and outcomes Identifying, diagnosing, and resolving the level 1/2 issues in computer hardware and software in a mainframe system such as Laptops/Desktops/Tablets/Printers/Mobiles within given SLAs When On-Call during after hours, act as the single point of contact for the high priority Incidents and if required escalate them to the respective team within given SLAs Manage IT Support team’s tickets, planning and prioritizing systematically to minimize backlog and ensure operational efficiency and escalate when necessary Undertaking Problem Management to investigate the root causes of incidents for the proactive prevention of problems Assist with IT onboarding for new employees, including device setup, access provisioning, and orientation on IT systems Handle offboarding processes, ensuring secure deactivation of accounts and retrieval of IT assets Manage user accounts and permissions in Active Directory, Microsoft 365, and enterprise applications Document solutions, create user guides, and contribute to the IT knowledge base Educate users on IT policies, security best practices, and self-service resources Participate in IT projects and assist with system rollouts and upgrades Manage group policies and access-related issues Mandatory (critical for the Role): Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience Proven at least 2 years of experience in providing technical support and troubleshooting for hardware, software, and network issues in a similar role Knowledge and experienced with remote access methods and troubleshooting methodologies Excellent experience supporting and troubleshooting Windows 10, 11, M365 Applications including Outlook, Office, OneDrive and SharePoint, Enterprise Applications, and hardware within the Microsoft infrastructure Proficiency in Active Directory for user management, password resets, and group membership administration Experience in troubleshooting user account issues in Microsoft 365 Admin Center, Entra ID, and Microsoft Endpoint Manager Knowledge of networking concepts, protocols, and troubleshooting methodologies including VPN, Wi-Fi, and DNS Strong problem-solving skills and attention to details Skills (Technical, Business, Leadership): Strong hardware support knowledge (laptops, desktops, printers, routers, etc) Exceptional customer service Great communication, both oral and written Excellent problem-solving skills and the ability to work independently or as part of a team. Attention to detail and ability to prioritize tasks in a fast-paced environment. Familiarity with ITSM tools (e.g., ServiceNow, Jira, or similar) Ability to create clear technical documentation and user guides Show more Show less

Software Engineer II Hyderabad, Telangana, India Date posted Jun 17, 2025 Job number 1832626 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview Are you passionate about designing and coding high quality product features that are used by millions? Are you interested in owning the product features that ship every week? Do you like working on technology problems that require learning latest tech patterns and deliver on scenarios that impact millions of people on a global scale? Onedrive and Sharepoint team in Microsoft is investing in several core experiences like Onedrive Files and Photos, Sharepoint Lists, Viva Connections that are used by millions of users to get critical work done and we now want to build delightful experiences across web and Microsoft Teams. We believe the modern workspace is underserved by the existing software solutions and these new scenarios will truly create modern collaboration and productivity hub for the workspace for small and large businesses alike. If you want to work in a startup-like environment with the desire to move fast, this may be the team for you. These scenarios have more than 100M MAU so there is great opportunity to learn and create impact at scale. We are looking for exceptional technical leaders to build the product for the next 50M users. It requires us to be both agile and also ship with high quality. If the above excites you, then One drive and Sharepoint team in Hyderabad would like to hear from you! The ideal candidate has should have strong product design, architecture and development skills. As a Software Engineer II , you will be a key member of the engineering team accountable for shipping a complete product feature(s) that succeeds with our customers. Some of the core responsibilities include designing feature, owning and shipping features to end users, writing secure, reliable, scalable and maintainable code. You will gain experience in partnering with other teams for product features that span across teams and geographies, figuring out dependencies and driving them to completion. You should have a solid understanding of the software development cycle. Successful candidates should have ability to ramp up quickly on new technologies, In addition, strong problem solving & debugging skills are necessary. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Exemplary CS, design and problem-solving skills, debugging skills with a proven track record of engineering excellence at scale. Experience with web fundamentals, application performance analysis and improvement. Excellent written and verbal communication skills. Curiosity and willingness to learn, share and improve. Proven track record as a strong performer with significant direct technical contribution. Experience in building full stack features on web technologies and frameworks (JavaScript / TypeScript / HTML / CSS / AngularJS / Electron / ReactJS). Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field AND 2+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Working Knowledge of C / C++ / C# / .NET Technologies. Working Knowledge of web services. Responsibilities Works with appropriate stakeholders to determine user requirements for a set of features. Contributes to the identification of dependencies, and the development of design documents for a product area with little oversight. Creates and implements code for a product, service, or feature, reusing code as applicable. Contributes to efforts to break down larger work items into smaller work items and provides estimation. Acts as a Designated Responsible Individual (DRI) working on-call to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. Remains current in skills by investing time and effort into staying abreast of current developments that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Job Description Role : Microsoft 365 Administrator Overview We are seeking a skilled Microsoft 365 Administrator to join our dynamic IT team. The ideal candidate will be responsible for managing our Microsoft 365 environment with a focus on migrations, email backup and archival, email security, Entra ID, and Intune. This role requires a deep understanding of Microsoft 365 technologies and a proactive approach to maintaining a secure and efficient IT infrastructure. Key Responsibilities Microsoft 365 Migrations : Plan, manage, and execute migrations to Microsoft 365 from various platforms, ensuring minimal disruption to business operations. Email Backup and Archival : Implement and maintain robust email backup and archival solutions to ensure data integrity and compliance with regulatory requirements. Email Security : Configure and manage email security measures to protect against phishing, spam, and other email-based threats. Entra ID : Manage and maintain Entra ID for user authentication and access control, ensuring secure and streamlined access to Microsoft 365 resources. Intune : Administer and optimize Microsoft Intune for device management, ensuring secure and efficient deployment of applications and policies across the organization. Monitoring and Reporting : Regularly monitor the Microsoft 365 environment and generate reports on performance, security incidents, and compliance. Troubleshooting and Support : Provide technical support and troubleshooting for Microsoft 365-related issues, ensuring timely resolution and minimal downtime. Documentation : Maintain comprehensive documentation of configurations, processes, and procedures related to Microsoft 365 administration. Continuous Improvement : Stay updated on the latest Microsoft 365 features and best practices and proactively recommend improvements to enhance the IT infrastructure. Experienced to manage Microsoft 365 and perform tenant-level implementation and administration of cloud and hybrid environments. Functional experience with all Microsoft 365 workloads and Microsoft Entra ID, as well as a working knowledge of networking, server administration, DNS, and PowerShell. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience. Minimum of 3-5 years of experience in Microsoft 365 administration, with a focus on migrations, email backup and archival, email security, Entra ID, and Intune. In-depth knowledge of Microsoft 365 applications and services, including Exchange Online, SharePoint, OneDrive, Teams, and more. Proven experience with Microsoft 365 migrations and integration with other systems. Strong understanding of email security protocols and best practices. Experience with Entra ID and Intune administration. Excellent problem-solving and troubleshooting skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications including MS-102. (ref:hirist.tech) Show more Show less

Position : Senior IT Administrator. Location : Kinshasa, DR Congo (Central Africa). Experience : 7 Years. Job Description Managing Azure virtual Server. Auto Backup - Azure Valt and monitoring. Azure AD-Connect with Azure Hybrid Solution from On-premises to Azure AD. Domain Control (Active Directory) Environment for Office users to centralize management. DNS, Group policy object. Oracle Data base serverMonitoring and daily backup. VMware ESXI 7.0/8 (Creating and Manage VM Server). FTP/ SFTP Configuration and management. Centralized Attendance Server (ESSL) configuration and troubleshooting. Microsoft Office 365 administration (Share point, teams, OneDrive, Emails and security policy). Seqrite Cloud Endpoint Security / Seqrite XDR / Seqrite Hawk protect (Zero Trust installation and policy management and MDM(Mobile Device Management). Manage the firewall (FortiGate) , routers, and switches for secure and efficient data transfer. Install, configure, and manage hardware and software across the organization. Network Printers installation and trouble shooting. Monitor and maintain the organizations entire IT infrastructure, including servers, (2022,2019,2016) storage systems, and networking devices. Oracle 19c installation and restoration of database. Acronis BackupServer Full Backup and incremental Backup, over NAS & One Drive. CCTV HIK-Cloud Online Configuration and Monitoring. Train users on new software or systems and provide guidance on IT best practices. Lead and manage IT upgrades, migrations, and integrations (e., cloud migration, system updates). Evaluate the performance of IT infrastructure and services, identifying opportunities for improvement. IT-Materials stock, Inventory and PM management. IT-Procurement Local/Overseas /Vendor Management. (ref:hirist.tech) Show more Show less

New Delhi, India Job Info Job Identification 27189 Posting Date 06/16/2025, 09:41 AM Apply Before 06/30/2025, 03:59 PM Job Schedule Full time Locations New Delhi, India Agency UNDP Grade NB2 Vacancy Type National Personnel Service Agreement Practice Area Effectiveness Bureau Regional Bureau for Asia and the Pacific Contract Duration 1 Year with Possibility for extension Education & Work Experience Bachelor's Degree - 2 year(s) experience OR High School certificate- 5 year(s) experience Required Languages Fluency in English and Hindi is required Vacancy Timeline 2 Weeks Job Description Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s New Country Programme (2023-2027) Builds On Our Prior Work And Aims To Provide An Integrated Approach To Development Solutions In Three Strategic Portfolios Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment. Job Purpose And Scope Of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties And Responsibilities Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, And User Training Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, And Automation Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education Requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert. Similar Jobs Show more Show less

🚀 We're Hiring! IT Helpdesk Coordinator at Enhancor 🚀 Enhancor, a leading customer service firm specializing in outsourced accounting, regulatory compliance, IT, and financial services for real estate and property management companies, is looking for a skilled IT Coordinator to join our dynamic team in Pune! As an IT Coordinator, you’ll play a pivotal role in supporting our internal teams, ensuring smooth operations across the company. From troubleshooting hardware and software issues to administering Microsoft 365 services, your expertise will be key to maintaining productivity and efficient workflows. Key Responsibilities: Efficiently triage, log, and prioritize support tickets in accordance with established procedures. Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs). Communicate effectively with users to provide updates and solutions to their issues Provide expert technical assistance to employees on a diverse range of software, hardware, and networking issues. Troubleshoot and resolve problems with user devices, including desktops, laptops, printers, and other peripherals. Deliver high-quality support via various channels such as phone, email, and chat. Manage and administer Microsoft 365 applications and services, including Exchange Online, OneDrive for Business, Microsoft Teams, and other collaboration tools. Support users with issues related to Microsoft 365 services, including account management, access permissions, and feature functionality. Monitor and maintain the health of Microsoft 365 services to ensure optimal performance. Provide support for common software applications used within the company, such as Outlook, Microsoft Teams, and Zoom. Assist with software installation, configuration, and troubleshooting to ensure smooth operation and integration with other systems. Set up, configure, and maintain user workstations, laptops, printers, and other network-connected devices. Diagnose and resolve issues with printers, copiers, scanners, and other office equipment. Ensure that all hardware and peripherals are functioning correctly and are up to date with the latest software and drivers. Perform routine software updates and installations to maintain system performance and security. Perform regular virus, spyware, and adware scans to ensure the security and integrity of company systems and data. Implement and monitor security measures to protect against potential threats and vulnerabilities. Utilize diagnostic techniques and remote tools to troubleshoot and resolve issues for users who are working off-site or in remote locations. Provide clear instructions and guidance to users during remote troubleshooting sessions. What You’ll Need: 🎓 A Bachelor's degree in IT, Computer Science, or a related field 💼 5-7 years of IT support experience (Help Desk/Call Center/IT Technician) ⚙️ Proven expertise in managing and troubleshooting Microsoft 365 services 💡 Strong problem-solving and communication skills 💻 Experience with remote troubleshooting tools 🔒 Knowledge of system security, virus protection, and software updates. 📩 Send your resume and cover letter to hr@enhancor.com to apply today! #Hiring #ITCoordinator #TechJobs #ITSupport #PuneJobs #Enhancor #JobOpening #ITCareers Show more Show less

Requisition ID: 94291 Job Category: Information Technology Location: Gurugram, Haryana, India Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you. As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems. Looking to take the next step in your career? Hatch is currently seeking an experienced Services Desk Support to join our Team in Gurugram, Haryana. Responsibilities As the successful candidate, you will have: Provide technical support to end-users in local offices and to remote offices daily, including PCs, telephones, mobile phones, network equipment and other IT services; Respond to service requests and incidents from customers and users via telephone, email, chat, or web portal; Prioritize and manage service support requests in line with expected service levels targets; Escalate complex or unresolved problems to the appropriate level of support; Setup, oversee & teardown corporate events Monitor and update the service delivery system for assigned tickets and assigned locations and/or projects; Must be able to deploy image and software to computers locally and remotely; Preparing and providing support documentation, including procedural documentation when required, including providing user and group training as required; Manage the breakdown, relocation and set-up of workstations to accommodate user relocations, site relocation, site remodels and new location installations as assigned by support lead; Promote and adhere to departmental and organizational information security policies, standards and procedures; Perform other related duties incidental to the work described; Strive for excellence in customer service in line with the company values and expectations; Qualifications College diploma or degree with experience in desktop/technical support in a Microsoft Windows network environment. Ability to support HP laptop/desktop computers, peripherals, Ricoh, Canon, HP multi-function printers and other computer hardware. Knowledge of engineering software such as Autodesk, ESRI and Bentley products, is a clear advantage, but not required; Familiarity with standard Service Desk software and a good knowledge of remote user support; Excellent understanding of Microsoft products, including MS Office 365, Teams, SharePoint, OneDrive is required; Application Support for Adobe Acrobat, Bluebeam, and other current and new applications that exist within the organization; In-depth knowledge of Windows Active Directory User and Computer Administration; MS Intune, SCCM, Microsoft Exchange and 365 Admin; Experienced in handling Events, Live Meetings, Webinars and corporate events using MS Teams, WebEx or Zoom Video or similar platforms; Exposure to IT Service Management and delivery systems, e.g. Zendesk, ServiceNow, Remedy; Jira; Strong analytical, problem solving and troubleshooting skills; Ability to function well in a team environment; work independently as needed; A+, Network +, Security + or MCP certifications are an asset Strong customer focus skills; Strong oral and writing proficiency in English is mandatory; Minimum two-year relevant experience working in a similar corporate service desk technical support role; All candidates must have legal authorization to work without employer sponsorship and ability to travel if necessary; Why join us? Work with great people to make a difference Collaborate on exciting projects to develop innovative solutions Top employer What we offer you? Flexible work environment Long term career development Think globally, work locally Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed. We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation. Show more Show less

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise 6+ Years of hands-on experience with Microsoft Teams administration, deployment, and support. Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business. Experience with VoIP technologies, SIP protocols, and Direct Routing configurations. Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features. Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC. Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools. Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance. Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments. Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center. Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators. Support migration and adoption projects related to Teams and unified communications solutions. Ensure compliance with organizational security and privacy policies in Teams configurations. Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700). Preferred Technical And Professional Experience Familiarity with Skype for Business and hybrid deployments is a plus. Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management. Ability to troubleshoot complex issues related to voice, video, and collaboration services. Excellent communication skills and ability to work with cross-functional teams and customers. Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred. Bachelor’s degree in Computer Science, Information Technology, or related field is desirable. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address. Show more Show less

Requirements Elicitation, Understanding, Analysis, & Management Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting Estimate the tasks and resources required to design, create (build), and test the code for assigned module(s). Provide inputs in creating the detailed schedule for the project. Support the team in project planning activities, in evaluating risks, and shuffle priorities based on unresolved issues. During development and testing, ensure that assigned parts of the project/modules are on track with respect to schedules and quality. Note scope changes within the assigned modules and work with the team to shuffle priorities accordingly. Communicate regularly with the team about development changes, scheduling, and status. Participate in project review meetings. Tracking and reporting progress for assigned modules Design: Create a detailed (LLD) design for the assigned piece(s) with possible alternate solutions. Ensure that LLD design meets business requirements. Submit the LLD design for review. Fix the detailed (LLD) design for the assigned piece(s) for the comments received from team. Development & Support Build the code of high-priority and complex systems according to the functional specifications, detailed design, maintainability, and coding and efficiency standards. Use code management processes and tools to avoid versioning problems. Ensure that the code does not affect the functioning of any external or internal systems. Perform peer reviews of code to ensure it meets coding and efficiency standards. Act as the primary reviewer to review the application code created by software engineers to ensure compliance to defined standards. Recommend changes to the code as required. Testing & Debugging Attend the Test Design walkthroughs to help verify that the plans and conditions will test all functions and features effectively. Perform impact analysis for issues assigned to self and software engineers. Actively assist with project- and code-level problem solving, such as suggesting paths to explore when testing engineers or software engineers encounter a debugging problem, and escalate urgent issues. Documentation Review technical documentation for the code for accuracy, completeness, and usability. Document and maintain the reviews conducted and the unit test results. Process Management Adhere to the project and support processes. Adhere to best practices and comply with approved policies, procedures, and methodologies, such as the SDLC cycle for different project sizes. Shows responsibility for corporate funds, materials and resources. Ensure adherence to SDLC and audits requirements. Adhere to best practices and comply with approved policies, procedures, and methodologies. Position Summary As a Lead Collaboration Engineer at Guardian Life Insurance, you will be responsible for designing, building, testing, deploying, and supporting Microsoft 365 collaboration capabilities for 16,000 users globally. You are Excellent problem solver Strong collaborator with team members and other teams Strong communicator, documenter, and presenter Strong project ownership and execution skills, ensuring timely and quality delivery. Continuous self-learner, subject matter expert for Microsoft 365 You have Bachelor’s degree in computer science, Information Technology, or significant relevant experience 5+ years of experience, preferably in a large financial services enterprise Expert-level experience with Microsoft 365: Administration, Outlook/Exchange Online/Exchange Server, Teams, SharePoint Online/OneDrive, Power Automate, Viva Engage (Yammer), Stream, PowerShell scripting, advanced troubleshooting diagnostics, Copilot, Word, Excel, PowerPoint, OneNote, Visio, Project, Whiteboard, To Do, Planner, Lists, Viva Insights, Power Apps, Loop, Azure. Intermediate-level experience with Proofpoint E-mail Protection or a similar e-mail security service – Administration, Routing, Allow/Block List, Encryption, DLP, Send Securely, Secure Portal, SPF/DKIM/DMARC, delivery troubleshooting, incident response. Knowledge of other complimentary collaboration applications are desired: Zoom, BitTitan MigrationWiz, or ShareGate. Strong knowledge of IT Service Management and ITIL, preferably using Service Now – Incidents, Tasks, Problems, Knowledge, CMDB, Reporting, Dashboards. Proven ability to manage support and request tickets within SLAs, and drive Microsoft support cases to closure. Knowledge of Project Management using waterfall and agile frameworks. Proven ability to complete projects reliably and with quality. Knowledge of Networking and Security - DNS, Active Directory, Entra ID (Azure AD) including conditional access policies, certificates, firewalls, proxies, cloud access security brokers (CASB), single sign on (SSO), multi-factor authentication (MFA), data loss prevention (DLP) and identity and access management (IAM). Knowledge of Endpoints, Servers, and Cloud – Devices, operating systems, browsers, Intune, System Center, Nexthink, Amazon AWS, Azure. Microsoft certifications are desired, preferably MS-900, MS-700, MS-721, MS-102 You will Deliver excellent support for Collaboration capabilities to achieve service level agreements. Participation in the team on-call support rotation is required. Design, build, test, and deploy new Collaboration capabilities to achieve strategic goals and key deliverables reliably and with quality. Current goals are focused on Copilot, and Service Improvements. Reporting Relationships As our Collaboration Engineer, you will administratively report to our Delivery Manager/ Head of IT who reports to our Head of Infrastructure IT; and functionally to the Head of Collaboration Technology. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106866

Job Description Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s New Country Programme (2023-2027) Builds On Our Prior Work And Aims To Provide An Integrated Approach To Development Solutions In Three Strategic Portfolios Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment . Job Purpose And Scope Of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties And Responsibilities Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, And User Training Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, And Automation Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education Requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. Years Of Relevant Work Experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required Skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert. Show more Show less

About the Company Teknorix is an IT solutions and product engineering company that helps businesses across industries transform through innovative technology. We specialize in software development, SaaS products, and digital transformation solutions that empower companies to grow, streamline operations, and improve customer experiences. At Teknorix, we are committed to creating lasting value for our clients through cutting-edge technologies and expert-led services. Key Responsibilities: Design, develop, and maintain canvas and model-driven apps using Microsoft PowerApps. Build and automate workflows using Power Automate (Flow). Collaborate with stakeholders to gather and analyze business requirements. Integrate PowerApps with SharePoint, Microsoft Teams, and other data sources like Excel, SQL, and Dataverse. Assist in the deployment, testing, and troubleshooting of PowerApps solutions. Maintain documentation for developed solutions. Learn and stay updated with Microsoft Power Platform capabilities and best practices. Required Skills & Qualifications: Bachelor’s degree in Computer Science, IT, Engineering, or related field. 1–2 years of experience in PowerApps development or internships/projects using Microsoft Power Platform. Basic understanding of Microsoft 365 services (SharePoint, Teams, OneDrive). Knowledge of relational databases, data modeling, and connectors. Familiarity with Power Automate, Power BI, and Dataverse is a plus. Good analytical thinking and problem-solving skills. Strong communication and teamwork abilities. Willingness to learn and adapt in a fast-paced environment. Preferred Qualifications (Not Mandatory): Microsoft Certified: Power Platform Fundamentals or similar certification. Experience in any scripting language (JavaScript, HTML, etc.) or Excel macros. Understanding of Agile methodologies and SDLC processes.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description 4+ Years of experience of manage and support Microsoft 365 services: Exchange Online, Teams, SharePoint Online, OneDrive, and Intune. Handle escalated incidents and service requests from L1/L2 teams. Perform user and license management using Microsoft 365 Admin Center and PowerShell. Monitor service health, audit logs, and compliance alerts. Implement and maintain security policies, DLP, and conditional access. Document technical procedures and contribute to knowledge base articles. Strong experience with Microsoft 365 Admin Center and PowerShell. Proficiency in Exchange Online, Teams, SharePoint Online, and Azure AD. Familiarity with Microsoft Defender for Office 365 and compliance tools. Good understanding of identity and access management. Primary Skills Strong experience with Microsoft 365 Admin Center and PowerShell. Proficiency in Exchange Online, Teams, SharePoint Online, and Azure AD. Familiarity with Microsoft Defender for Office 365 and compliance tools. Secondary Skills Microsoft 365 Certified: Modern Desktop Administrator Associate Microsoft 365 Certified: Messaging Administrator Associate Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Security Consultant Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity As a Security Consultant, the individual will provide security guidance to internal IT project teams responsible for delivering business solutions, with a focus on end user technology and related solutions. They will identify and prioritize security-related requirements, promote secure-by-default designs and ensure information systems and infrastructure will be secured throughout the system development life cycle (SDLC) in an agile environment. Your Key Responsibilities The successful candidate is expected to perform risk assessments of mobile applications, mobile and desktop end user technology platforms, infrastructure systems and solutions; effectively articulate findings and recommendations to internal customers and management; and they will be expected to work on multiple projects and tasks concurrently. Skills And Attributes For Success Solid understanding of key security and privacy issues, risks and threats, and ability to apply this expertise across business needs via internal consulting and security risk assessment types of activities. Strong written and verbal communication skills are essential Proven background in IT risk assessments, and knowledge of good security practices and controls used in applications and infrastructure. Translate technical vulnerabilities and security risks into business risk terminology for business units and recommend corrective actions to customers and project stakeholders. Ability to document and produce important artefacts on risk assessments, engagement Statements of Work, process, minimum security baselines and presentations on security risks. Manage customer expectations and deliver quality security consulting services while balancing business objectives with security requirements. Ability to partner with technical teams in a practical manner when conflicting interests arise while preserving EY core security principles and policies. Ability to proactively lead, own and research security related subject matters when required to take a position or resolve issues. Ability to collaborate to facilitate and enhance the understanding & compliance to security policies. To qualify for the role, you must have A minimum of 8-10 years of experience in an Information Security or Information Technology subject area. Two or more years of experience with iOS and Android security such as mobile application security analysis, mobile application penetration testing, mobile threat modelling, mobile device forensics, and assessing mobile device security capabilities. Three or more years of experience with understanding and defining good security practices for end user technology platforms (e.g., iOS, Android, macOS, Windows 10), multi-tier information systems, applications (e.g., web, mobile, desktop), and End Point Security solutions. Working experience in performing security risk assessments for information systems and applications such as those for web, desktop, and mobile. Develop appropriate risk treatment and mitigation options to address security risks identified during security reviews or risk assessments. Good interpersonal, communication, organizational and project management skills. Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Ideally,you will also have One or more years of experience with iOS and Android mobile application development, Agile Methodology, Continuous Integration / Continuous Delivery, and IoT security. Knowledge or experience with Microsoft Azure cloud technology stack (e.g., M365, SharePoint, OneDrive for Business, Intune, Conditional Access) and Azure cloud applications. Knowledge of common information security standards and risk analysis methodologies, such as: ISO 27001/27002, NIST, PCI, COBIT, ISF IRAM2, and OWASP. What We Look For We look for people who are customer-centric with good interpersonal, communication and organizational skills. The ideal candidate will have flexibility in adjusting to multiple demands, shifting priorities, ambiguity, rapid change, and an ardent desire to learn. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here is a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

About Us Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies. Position Name Service Desk Analyst-L2 Experience 3-5years Location Bangalore Shift Timings 24x7 rotational shift Job Description Proven experience as a Service Desk Analyst or in a similar technical support role, preferably in Global Environment (3 / 4 years of experience). Excellent verbal and written communication skills with email etiquette and customer service skills Hands-on experience in handling end-user calls, Incidents/service requests, and application Break/ fix Hands-on Experience on VDI, AD, O365, VPN, OneDrive, User Device Management & Authentication issues Hands-on experience on latest RDP tools like Bomgar & Ticketing tools (ITSM, SNOW). Preferable - ITIL best practices around ServiceDesk, Incident & Request Management procedures Ability to handle critical incidents with a sense of urgency and quality to create a positive customer service experience and increase customer engagement. Must be flexible to work in rotational shift and rotational week offs Competencies Communication Skills INTERPERSONAL SKILLS JOB KNOWLEDGE Soft Skills Communication Qualification Any Bachelors’s Degree Certifications Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Security Consultant Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity As a Security Consultant, the individual will provide security guidance to internal IT project teams responsible for delivering business solutions, with a focus on end user technology and related solutions. They will identify and prioritize security-related requirements, promote secure-by-default designs and ensure information systems and infrastructure will be secured throughout the system development life cycle (SDLC) in an agile environment. Your Key Responsibilities The successful candidate is expected to perform risk assessments of mobile applications, mobile and desktop end user technology platforms, infrastructure systems and solutions; effectively articulate findings and recommendations to internal customers and management; and they will be expected to work on multiple projects and tasks concurrently. Skills And Attributes For Success Solid understanding of key security and privacy issues, risks and threats, and ability to apply this expertise across business needs via internal consulting and security risk assessment types of activities. Strong written and verbal communication skills are essential Proven background in IT risk assessments, and knowledge of good security practices and controls used in applications and infrastructure. Translate technical vulnerabilities and security risks into business risk terminology for business units and recommend corrective actions to customers and project stakeholders. Ability to document and produce important artefacts on risk assessments, engagement Statements of Work, process, minimum security baselines and presentations on security risks. Manage customer expectations and deliver quality security consulting services while balancing business objectives with security requirements. Ability to partner with technical teams in a practical manner when conflicting interests arise while preserving EY core security principles and policies. Ability to proactively lead, own and research security related subject matters when required to take a position or resolve issues. Ability to collaborate to facilitate and enhance the understanding & compliance to security policies. To qualify for the role, you must have A minimum of 8-10 years of experience in an Information Security or Information Technology subject area. Two or more years of experience with iOS and Android security such as mobile application security analysis, mobile application penetration testing, mobile threat modelling, mobile device forensics, and assessing mobile device security capabilities. Three or more years of experience with understanding and defining good security practices for end user technology platforms (e.g., iOS, Android, macOS, Windows 10), multi-tier information systems, applications (e.g., web, mobile, desktop), and End Point Security solutions. Working experience in performing security risk assessments for information systems and applications such as those for web, desktop, and mobile. Develop appropriate risk treatment and mitigation options to address security risks identified during security reviews or risk assessments. Good interpersonal, communication, organizational and project management skills. Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Ideally,you will also have One or more years of experience with iOS and Android mobile application development, Agile Methodology, Continuous Integration / Continuous Delivery, and IoT security. Knowledge or experience with Microsoft Azure cloud technology stack (e.g., M365, SharePoint, OneDrive for Business, Intune, Conditional Access) and Azure cloud applications. Knowledge of common information security standards and risk analysis methodologies, such as: ISO 27001/27002, NIST, PCI, COBIT, ISF IRAM2, and OWASP. What We Look For We look for people who are customer-centric with good interpersonal, communication and organizational skills. The ideal candidate will have flexibility in adjusting to multiple demands, shifting priorities, ambiguity, rapid change, and an ardent desire to learn. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here is a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Security Consultant Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of almost 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust. Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value. The opportunity As a Security Consultant, the individual will provide security guidance to internal IT project teams responsible for delivering business solutions, with a focus on end user technology and related solutions. They will identify and prioritize security-related requirements, promote secure-by-default designs and ensure information systems and infrastructure will be secured throughout the system development life cycle (SDLC) in an agile environment. Your Key Responsibilities The successful candidate is expected to perform risk assessments of mobile applications, mobile and desktop end user technology platforms, infrastructure systems and solutions; effectively articulate findings and recommendations to internal customers and management; and they will be expected to work on multiple projects and tasks concurrently. Skills And Attributes For Success Solid understanding of key security and privacy issues, risks and threats, and ability to apply this expertise across business needs via internal consulting and security risk assessment types of activities. Strong written and verbal communication skills are essential Proven background in IT risk assessments, and knowledge of good security practices and controls used in applications and infrastructure. Translate technical vulnerabilities and security risks into business risk terminology for business units and recommend corrective actions to customers and project stakeholders. Ability to document and produce important artefacts on risk assessments, engagement Statements of Work, process, minimum security baselines and presentations on security risks. Manage customer expectations and deliver quality security consulting services while balancing business objectives with security requirements. Ability to partner with technical teams in a practical manner when conflicting interests arise while preserving EY core security principles and policies. Ability to proactively lead, own and research security related subject matters when required to take a position or resolve issues. Ability to collaborate to facilitate and enhance the understanding & compliance to security policies. To qualify for the role, you must have A minimum of 8-10 years of experience in an Information Security or Information Technology subject area. Two or more years of experience with iOS and Android security such as mobile application security analysis, mobile application penetration testing, mobile threat modelling, mobile device forensics, and assessing mobile device security capabilities. Three or more years of experience with understanding and defining good security practices for end user technology platforms (e.g., iOS, Android, macOS, Windows 10), multi-tier information systems, applications (e.g., web, mobile, desktop), and End Point Security solutions. Working experience in performing security risk assessments for information systems and applications such as those for web, desktop, and mobile. Develop appropriate risk treatment and mitigation options to address security risks identified during security reviews or risk assessments. Good interpersonal, communication, organizational and project management skills. Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change. Ideally,you will also have One or more years of experience with iOS and Android mobile application development, Agile Methodology, Continuous Integration / Continuous Delivery, and IoT security. Knowledge or experience with Microsoft Azure cloud technology stack (e.g., M365, SharePoint, OneDrive for Business, Intune, Conditional Access) and Azure cloud applications. Knowledge of common information security standards and risk analysis methodologies, such as: ISO 27001/27002, NIST, PCI, COBIT, ISF IRAM2, and OWASP. What We Look For We look for people who are customer-centric with good interpersonal, communication and organizational skills. The ideal candidate will have flexibility in adjusting to multiple demands, shifting priorities, ambiguity, rapid change, and an ardent desire to learn. What We Offer As part of this role, you will work in a highly coordinated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here is a snapshot of what we offer: Continuous learning: You will develop the mindset and skills to navigate whatever comes next. Success as defined by you: We will provide the tools and flexibility, so you can make a significant impact, your way. Transformative leadership: We will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You will be accepted for who you are and empowered to use your voice to help others find theirs. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Show more Show less

Department: Tech - IT Location: Gurugram, India Description We have an excellent opportunity to join our newly established IT Service Desk Team, supporting internal colleagues at Aurora, a highly successful energy analytics consultancy. This is an office-based position located in our Gurugram office, working shifts as part of the Service Desk Team to provide 24x5 rotational global support. To succeed in this role, you’ll need up to 5 years of global technical support hands on experience, delivering solutions across diverse IT environments and ensuring high customer satisfaction. Key technologies include Windows 11, Microsoft 365, MS Teams, account administration tools (e.g., Entra, SharePoint), and general hardware/software troubleshooting. We’re looking for someone who is resourceful, adaptable, and a strong communicator — someone who can quickly diagnose and resolve technical issues while working effectively with colleagues across multiple teams and global locations. Key Responsibilities Triage and categorise IT Support tickets (Incidents, Service Request, etc.) responding to and resolving tickets within SLA Manage and escalate major incidents, ensuring timely communication and resolution Perform IT administrative tasks in line with standard operating procedures (SOPs), including access and account management Provide remote support for end users, including troubleshooting applications and hardware issues Support Microsoft Teams calls and video conferencing, including investigation of call quality issues Carry out onboarding and offboarding tasks for employees Deploy and manage software, systems, and licensing (Office 365, OneDrive/SharePoint, antivirus tools) Contribute to the development and maintenance of IT knowledge base content for both users and IT staff Monitor and support site-based video conferencing equipment Soft Skills Skills, Knowledge and Expertise Willingness to work rotational (monthly/quarterly) shifts as part of a 24x5 team. Strong customer service ethos; proactive and team-oriented mindset Excellent written and verbal communication skills in English Ability to build strong working relationships at all levels Flexible, positive attitude with a willingness to take on new challenges Self-starter with strong problem-solving and time-management abilities Ability to prioritise and handle multiple tickets effectively Technical Skills (Required) Microsoft Office 365 administration and application support Windows 11 setup, configuration and troubleshooting Hardware provisioning and installation Hands-on experience resolving hardware-related issues Familiarity with cloud VPNs and basic networking concepts Experience with Azure Entra ID, Intune, Defender, and Microsoft Endpoint Manager Microsoft Teams support and administration Audio/Visual (AV) hardware experience (e.g., Logitech systems) Working knowledge of ITSM tools (e.g., Jira Service Desk) Desirable Attributes ITIL certification or familiarity with the ITIL framework Awareness of GDPR and ISO 27001 compliance Microsoft or other IT support certifications Benefits A fun, informal, collaborative and international work culture Access to regular coaching and mentoring sessions and the opportunity to learn from experienced professionals Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects Some Of The Other Benefits Are Medical, Accidental & Term life insurance Gratuity Hybrid work culture Provident Fund Scheme Fun Friday’s The Company is committed to the principle that no employee or job applicant shall receive unfavourable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity. The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience. To apply, please submit your Résumé / CV, a personal summary, your salary expectations and please inform us of your notice period. About Us From its academic roots, Aurora Energy Research is a thriving, rapidly growing company, currently serving over 600 of the world’s most influential energy sector participants, including utilities, investors, and governments. While we constantly strive to reach new markets and diversify our product portfolio, we are already active across the globe in Asia-Pacific, Latin America, Europe, and North America, working with leading organisations to provide comprehensive market intelligence, bespoke analytic and advisory services, and cutting-edge software. Show more Show less

Organizational Context UNDP has been working in India since 1951 in almost all areas of human development. Together with the Government of India and development partners, we have worked towards eradicating poverty, reducing inequalities, strengthening local governance, enhancing community resilience, protecting the environment, supporting policy initiatives and institutional reforms, and accelerating sustainable development for all. With projects and programmes in every state and union territory in India, UNDP works with national and subnational government, and diverse development actors to deliver people-centric results, particularly for the most vulnerable and marginalized communities. As the integrator for collective action on the Sustainable Development Goals (SDGs) within the UN system, we are committed to supporting the Government of India’s national development vision and priorities and accelerating the achievement of the SDGs for the people and the planet. UNDP India’s new Country Programme (2023-2027) builds on our prior work and aims to provide an integrated approach to development solutions in three strategic portfolios: Strong, accountable and evidence-led institutions for accelerated achievement of the SDGs. Enhanced economic opportunities and social protection to reduce inequality, with a focus on the marginalized. Climate-smart solutions, sustainable ecosystems and resilient development for reduced vulnerability. South-South cooperation, gender equality and social inclusion are promoted across the pillars. The programme is supported by a framework of renewed partnerships and blended finance solutions, strategic innovation and accelerator labs, and data and digital architecture. You are invited to join a team of future-smart development professionals to support India in achieving the national and globally agreed goals. As part of the UNDP team, your focus will be to work with diverse stakeholders to find country-specific solutions that lead to sustainable development and reach those furthest behind first. Office/Unit/Project Description UN house at 55 Lodhi Estate, New Delhi has an ICT helpdesk team which provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes daily desk support and management of ICT Infrastructure. Within this team, one ICT Assistant is required. S/he will be based at UNDP, New Delhi and shall work under the guidance and supervision of the Head of the ICT Unit (ICT Associate). As this is a full-time position, s/he cannot hold any other job/assignments during this assignment . Job Purpose and Scope of Work Under the guidance and direct supervision of the ICT Associate, the ICT Support Assistant provides onsite ICT services to all UN agencies in the premises as well as remote support to staff in the field. The ICT support includes administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Assistant promotes a client-oriented approach. Main Purpose: The ICT Support Assistant works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large Country Office (CO) and UNDP Headquarters (HQ) staff for resolving ICT-related issues. The ICT Support Assistant provide IT Support services to all UN Agencies staff located in UN House in India. Duties and Responsibilities: Supports implementation of ICT management systems and strategies, focusing on achievement of the following results : Ensure compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. Support with the use of Quantum (UNDP’s implementation of ERP) functionality for improved business results and improved client services. Contribute to the business processes mapping and implementation of the internal standard operating procedures (SOPs). Provision of inputs to prepare results-oriented ICT workplans. Ensure effective functioning of the (CO) hardware and software packages, focusing on the achievement of the following results: Performance of key technical functions, including changing of hardware electronic components (disks, memory, network wiring, power sources, etc.) and routine repairs. Assistance in the installation of commercial and in-house developed software and related upgrades Assistance in upgrading patch and anti-virus programs on a timely basis. Monitoring of internet traffic, usage and performance on a frequent and regular basis. Support users in backing up and restoring their files, as well as in virus detection, removal and prevention. Organizing Video/Audio/Web Conferences Install, configure and troubleshooting O365 applications. Supports networks administration, focusing on the achievement of the following results Assistance in resolving network related issues and monitor network performance Responds to user queries regarding network access. Assistance in backup and restoration procedures for local drivers. Maintenance of backup logs. Assistance with organization of off-site storage of backups. Managing Cisco Meraki Network Provides administrative support, focusing on the achievement of the following results: Maintenance of an up-to-date inventory of software and hardware. Maintenance of a library of ICT related reference materials. Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit. Extraction of data from various sources. Research and retrieval of data from internal and external sources; preparation of statistical charts, tables and reports as required. Provision of ICT support to key events. Facilitates Knowledge Building, Digital Literacy, and User Training: Conduct training and orientation sessions for staff on digital tools and responsible ICT practices. Develop and maintain user guides, FAQs, and internal knowledge resources to support self-service. Provide one-on-one coaching to staff, promoting digital inclusion and the effective use of collaborative tools such as SharePoint, Teams, and OneDrive. Contribute to the digital knowledge management efforts, including organizing shared drives and supporting internal information-sharing platforms. Participation and assistance in the organization of training for the CO staff on ICT issues. Sound contributions to knowledge networks and communities of practice. Supports Digital Transformation, Innovation, and Automation: Support the rollout and adoption of innovative digital platforms and services aligned with UNDP’s global digital strategy. Assist in automating routine business processes using tools like Microsoft Power Apps, Power Automate, Power BI and SharePoint workflows. Participate in the testing and localization of global digital systems and tools to improve programme and operational efficiency. Contribute ideas to improve digital workflows, enhance staff engagement with technology, and foster a culture of innovation. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization Institutional Arrangement [1] This will be a shared position through Common Services Account (CSA) of all UN Agencies located in the UN House and will report to UNDP’s Head of ICT. Reporting To: Head of ICT Support Unit (ICT Associate), UNDP India Reportees to this position (if applicable ): N/A [1] NPSA holders hired under a National implementation modality, remain under the administrative supervision of UNDP, even if daily supervision is ensured by the national counterpart. Competencies Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination Cross-Functional & Technical competencies Thematic Area Name Definition Business Management Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs. Provide inputs to the development of customers service strategy. Look for ways to add value beyond clients' immediate requests. Ability to anticipate client’s upcoming needs and concerns. Information Management & Technology Network, Communication and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable. Information Management & Technology IT Research and Development Regular following new technologies and technical trends, research the technologies that are applicable and beneficial to the organization and develop the systems Information Management & Technology IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar isdesirable Min. Education requirements Secondary education is required. Or A university degree in Information Technology/Computer Science or equivalent field will be given due consideration, but it is not a requirement. Min. years of relevant work experience Minimum of 5 years (with secondary education) or 2 years (with bachelor’s degree) of relevant experience in Information Technology/Computer Science. Required skills Experience in office365 applications including SharePoint & Microsoft Power platform. Experience in organizing online web conferences e.g. Zoom, MS Teams, Cisco Webex etc. Experience in supporting application development on .net technology. Desired skills in addition to the competencies covered in the Competencies section Exposure to Power Apps, Power Automate & Power BI Exposure to app development on .net Experience of working with international organizations including the UN Required Language(s) Fluency in English and Hindi is required. Professional Certificates N.A. Remuneration starting at INR 8,89,418.16 (Annual) / INR 74,118.18 (Monthly) as per the scale depending on qualifications and experience. The remuneration is excluding 8.33% pension amount paid over and above the salary Equal opportunity As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all. Sexual harassment, exploitation, and abuse of authority UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. Right to select multiple candidates UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements. Scam alert UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Principal Software Engineer Hyderabad, Telangana, India Date posted Jun 16, 2025 Job number 1823745 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Software Engineering Discipline Software Engineering Employment type Full-Time Overview SharePoint helps millions of people work better together and empowers the biggest companies in the world to solve mission critical problems. We create and operate global scale services to store, secure and manage critical and the most sensitive data on the planet. We have fantastic opportunities and are on the front-line of making many of our next generation architecture investments to deliver exabyte of customer data in the could with amazing performance/scale/reliability, and security capabilities using scalable cloud distributed systems. You will have lot of opportunities to influence the vision, roadmap, architecture and technical design of not only your team but also your partners. If this sounds exciting, come join the OneDrive-SharePoint (ODSP) team as part of Office M365 ecosystem in Hyderabad! Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Working in agile teams with strong customer focus. Experience in Azure, Exchange, or other cloud and distributed systems is a big plus. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Master's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Good communication and cross group collaboration skills. #SharePointIndia Responsibilities Towards this vision, we are seeking a strong and highly motivated engineers to disrupt and build next generation of products and take it to the next level: Lead the design/development of software and ensure its quality. Define new components with complete understanding of service interdependencies and limitations. Possess knowledge and is curious to learn more about performance, scalability, enterprise system architecture, and engineering best practices. Create prototypes and proof-of-concepts for iterative development. Work effectively with product development and engineering teams. Actively mentor junior team members. You must be self-driven, curious to learn, proactive, and result-oriented. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Technical Support Engineering - Sharepoint & OD Bangalore, Karnataka, India Date posted Jun 16, 2025 Job number 1832251 Work site Up to 50% work from home Travel 0-25 % Role type Individual Contributor Profession Technical Support Discipline Technical Support Engineering Employment type Full-Time Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Qualifications Required Qualifications: 4+ years' troubleshooting experience working for any IT retailers and/or within any tech support role, ideally around Microsoft technologies 3+ years of experience supporting SharePoint (Online and/or On-Prem: 2010, 2013, 2016, 2019) and OneDrive for Business. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies. Exposure to compliance and security features in SharePoint and OneDrive (e.g., DLP, eDiscovery, retention policies). Familiarity with OneDrive sync client, file restore, sharing and permissions, and storage limits. Strong understanding of SharePoint architecture, content deployment, site collections, and retention policies 5. Experience with PowerShell scripting, ULS log analysis, and SharePoint migration tools. Familiarity with Microsoft 365 ecosystem and integration points with SharePoint. Language Qualification English Language: fluent in reading, writing and speaking. Responsibilities Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.  Industry leading healthcare  Educational resources  Discounts on products and services  Savings and investments  Maternity and paternity leave  Generous time away  Giving programs  Opportunities to network and connect Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

We are looking for an experienced and motivated M365 Consultant with several years of customer-facing experience, who combines technical expertise with strong interpersonal skills. If you possess the necessary knowledge and experience, you will have the opportunity to join our team as we help individuals and organizations migrate their infrastructures and applications to the cloud, spanning various platforms. As part of the xDC Delivery Team, your primary responsibility will be to ensure that planning and project requirements are met within the agreed scope, and that customer expectations are consistently fulfilled. You will work on professional projects related to Identity, Mailbox, SharePoint, Teams, OneDrive, Intune/Device Management, the Defender Suite, and Purview, based on client needs. Additionally, you may assist pre-sales teams with their technical requirements. Your role will involve overseeing project technical delivery, ensuring seamless migrations, and collaborating closely with customers and Project Managers to gather all necessary information for project execution. You will also need to identify potential risks and create comprehensive mitigation plans. Throughout the project lifecycle, you will be expected to share your knowledge and lessons learned with your fellow consultants. In terms of professional development, you will collaborate with Senior Consultants, Team Leads, or Service Leads to plan your growth, including obtaining relevant Microsoft and other certifications. You will also be expected to broaden and deepen your expertise across the Microsoft 365 ecosystem, working through a personalized development plan alongside your line manager and leadership team. Job Requirements Core Accountabilities : • More than 8 years of relevant experience in Planning and Migration of M365 Workloads. • Extensive knowledge on M365 workloads - MS Exchange, SharePoint on Prem and Online, File Servers, Teams. • Good have with Knowledge of Migration from Google Workspace, Domino and IMAP to M365. • knowledge of Device Migration from 3rd Party Platform e.g. AirWatch to Intune. • Knowledge of Hybrid Joined Device Migration, Tenant to Teant Device migration. • Extensive knowledge of M365 Security (Defender suite) & Compliance (Purview) Components. • Knowledge on AD, AD Connect and Federation Services (ADFS \ OKTA) • Extensive knowledge of Azure Active Directory, PIM, Enterprise Applications. • Experience on migration Tools (MS Provided and 3rd Party) • Intermediate or Advance PowerShell Scripting knowledge. • Good to have experience in Power Platform. • Solid experience with M365 Workloads related Technical Project documentations. Skills : • Serve as the single point of contact for Project Delivery. • Learn and use groundbreaking technologies • Apply advanced Planning techniques to provide unique solutions to our customers' individual needs • Interact with leading technologies around the world • Experience with driving customer communication. • Obtain and maintain vendor certifications. MS-900, PL-900, SC-900, MS-500, SC-100, MS-102, MS-202, MS-203, MS-700 • Experience and desire to work in a multicultural team and environment. • Good oral and written communication skills in the desired language(s). • Contribute to knowledge sharing within a community (e.g. team, practice, or project). Company description SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities . Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en Show more Show less

Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What To Know Commvault does not conduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us at www.recruitingteam@commvault.com. About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Sr Implementation Specialist The Opportunity We are seeking a highly skilled and experienced Senior Implementation Specialist to join our dynamic team in Mumbai. In this critical role, you will be responsible for the successful deployment, integration, and optimization of our data management solutions for a diverse portfolio of enterprise clients. You will leverage your deep technical expertise, proven project management capabilities, and exceptional communication skills to ensure seamless implementations, maximize client satisfaction, and drive long-term value. The ideal candidate has a strong background in data management technologies, a passion for solving complex challenges, and a proven ability to thrive in a fast-paced, client-focused environment. What You’ll Do… Engage with a broad range of customers to develop a comprehensive understanding of their data and information management environments from a fresh, pragmatic perspective. Employ validated consultative methods to design, implement, and/or remediate solutions related to Modern Data Protection, Multi-Cloud capability, Archive & Compliance, Ransomware/Disaster Recovery, and Operational Improvement. Install and configure Commvault hardware and software according to design specifications to meet customers' technical and business requirements. Assess customer readiness to determine if all technical prerequisites have been met to proceed with project phases. Execute data migration tasks to transition customers from their existing backup infrastructure to the new solution. Install and configure backup agents to protect customers' applications, databases, and hypervisors. Collaborate with customers and Commvault technical support and/or development teams to resolve technical issues that may impede project progress. Provide regular updates on project progress and obstacles to the Project Manager. Complete all necessary documentation associated with client projects in a timely manner, including User Acceptance Test Plans and As-Built Documentation. Maintain current knowledge of the latest implementation methodologies to ensure optimal project delivery. Assist and collaborate with Technical Architects from regional teams for our global customers. Ensure a high level of customer satisfaction throughout all client engagements. Who you are? Bachelor’s degree in computer science, Information Technology, or a related field; advanced degree preferred. 8+ years of experience in IT implementation, systems integration, or a related field, with a focus on data management solutions. Demonstrable experience as Senior Implementation Specialist with enterprise customer exposure. Hands-on Commvault experience; Advanced Commvault Certification (Engineer, or Expert) is highly preferred. Excellent communication etiquette, including strong verbal, written, and active listening skills. Highly developed presentation skills with the ability to articulate complex technical solutions to both technical and non-technical audiences. Customer-centric approach with strong customer service skills and a focus on building lasting relationships. Ability to take detailed notes, work independently, and communicate effectively as part of a remote team. Strong knowledge and experience with cloud environments, ideally with exposure to Cybersecurity, Networking, Storage, and Linux Operating Systems. Ability to multitask and effectively prioritize tasks in a high-volume, time-sensitive environment. Proficiency with TCP/IP networking, SCSI, iSCSI, or Fibre Channel. Proficiency with backup and recovery of Microsoft 365 (Exchange Online, SharePoint Online, OneDrive for Business, Teams). Proficiency with backup and recovery of databases (Oracle, SAP/Oracle, SAP HANA). Hands-on experience with object storage (AWS S3, NetApp Storage GRID), data archive and search, private cloud (VMware, Hyper-V), and public cloud (AWS, Azure). Proficiency with Linux scripting. Excellent diagnostic and troubleshooting skills. A passion for working in a highly technical team and a collaborative environment. Capable of quickly learning new technologies and applying that knowledge effectively. Flexibility to travel as needed. Proven track record of successfully delivering complex enterprise-level projects. Strong understanding of data management principles, technologies, and best practices. Experience with Commvault Software, Data Protection, Multi-Cloud Environments, Archive & Compliance, Ransomware/Disaster Recovery, Cloud Computing (AWS, Azure), Virtualization (VMware, Hyper-V), Storage Systems, Networking, Linux Scripting, Project Management, Stakeholder Management, Consultative Skills You’ll love working here because... Continuous professional development, product training, and career pathing Annual health check-ups, Car lease Program, and Tuition Reimbursement An inclusive company culture, an opportunity to join our Community Guilds Personal accident cover and Term life cover Ready to #makeyourmark at Commvault? Apply now! Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com. Commvault's Privacy Policy Show more Show less