Want to join one of the UK’s fastest growing companies? We are One Retail Group, a multi-national online retailer, brand owner, and marketplace specialist recognised as one of the fastest-growing companies in the UK. Our story is humble, growing from a single product launched in 2013, we now own nine brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. One Retail Group dispatches thousands of orders per day across the globe via our own e-commerce websites and online marketplaces such as Amazon. When you come in to work… We are looking for a technically skilled yet customer-obsessed analyst to help us truly understand our customers and turn their feedback into action. Reporting to the Customer Care & Insights Manager, you will combine advanced analytics with hands-on management of our review and survey platforms — building the reporting infrastructure we need from scratch while keeping close to the real stories behind the numbers. This role is perfect for someone who loves diving deep into data but also thrives on the human side of customer experience. You will design and automate reporting from multiple sources, monitor customer sentiment, and make sure the “voice of the customer” is visible across the business. Your work will directly shape product improvements, customer experience enhancements, and business decisions. Key Responsibilities Review platform management: Own day-to-day monitoring of customer review platforms (e.g. Trustpilot, Amazon), ensuring timely responses and brand-aligned tone. Track ratings, sentiment, and recurring themes — both qualitative and quantitative — and escalate key issues or wins. Design and maintain a sentiment analysis process (manual + AI-driven) to track changes over time. Identify opportunities to proactively encourage positive reviews and address root causes of negative ones. Data Infrastructure & Reporting: Build our customer experience reporting suite from scratch, mapping all relevant data sources. Create automated dashboards and reports in Power BI, Tableau, or similar. Use advanced Excel (Power Query, VBA, macros) and SQL/Python to process, clean, and analyse large datasets. Integrate AI tools for text mining, classification, and predictive analysis of customer feedback. Insight Generation & Communication: Analyse product-related reviews and customer care data to uncover recurring quality issues, functional complaints, and safety-related themes. Collaborate with Compliance and Product teams to ensure findings are used to prioritise product fixes, enhancements, or documentation updates. Highlight emerging product risks or red flags based on customer sentiment and feedback trends. Create regular reports summarising product-related feedback from all sources (reviews, customer queries, returns reasons), tracking issues over time and surfacing actionable insights. Our ideal candidate would be someone who has... 4+ years of experience in customer insights or analytics, ideally within ecommerce or retail Strong analytical skills and familiarity with tools like Excel, Power BI, or Google Sheets Advanced Excel skills (nested formulas, pivot tables, Power Query, VBA/macros) and SQL; Python or R desirable. Experience with customer review/survey platforms and sentiment analysis tools. Strong communication skills to make data meaningful for non-technical audiences. Analytical and structured thinker, but also empathetic and customer-focused. Confident using AI tools for automation and insight generation. Familiarity with GDPR and data privacy best practices. Location: Bengaluru, India You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. You want to work for us because… We are a fast growing and successful company, that likes to make quick decisions to stay at the forefront of retail. You will be working with a passionate, hard-working and dedicated team allowing you to learn a wealth of business skills from day one. This will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re fun, collaborative and enjoy supporting each other achieve our shared ambitious goals.
Want to join one of the UK’s fastest growing companies? We are One Retail Group, a multi-national online retailer, brand owner, and marketplace specialist recognised as one of the fastest-growing companies in the UK. Our story is humble, growing from a single product launched in 2013, we now own nine brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. One Retail Group dispatches thousands of orders per day across the globe via our own e-commerce websites and online marketplaces such as Amazon. When you come in to work… We are looking for a technically skilled yet customer-obsessed analyst to help us truly understand our customers and turn their feedback into action. Reporting to the Customer Care & Insights Manager, you will combine advanced analytics with hands-on management of our review and survey platforms — building the reporting infrastructure we need from scratch while keeping close to the real stories behind the numbers. This role is perfect for someone who loves diving deep into data but also thrives on the human side of customer experience. You will design and automate reporting from multiple sources, monitor customer sentiment, and make sure the “voice of the customer” is visible across the business. Your work will directly shape product improvements, customer experience enhancements, and business decisions. Key Responsibilities Review platform management: Own day-to-day monitoring of customer review platforms (e.g. Trustpilot, Amazon), ensuring timely responses and brand-aligned tone. Track ratings, sentiment, and recurring themes — both qualitative and quantitative — and escalate key issues or wins. Design and maintain a sentiment analysis process (manual + AI-driven) to track changes over time. Identify opportunities to proactively encourage positive reviews and address root causes of negative ones. Data Infrastructure & Reporting: Build our customer experience reporting suite from scratch, mapping all relevant data sources. Create automated dashboards and reports in Power BI, Tableau, or similar. Use advanced Excel (Power Query, VBA, macros) and SQL/Python to process, clean, and analyse large datasets. Integrate AI tools for text mining, classification, and predictive analysis of customer feedback. Insight Generation & Communication: Analyse product-related reviews and customer care data to uncover recurring quality issues, functional complaints, and safety-related themes. Collaborate with Compliance and Product teams to ensure findings are used to prioritise product fixes, enhancements, or documentation updates. Highlight emerging product risks or red flags based on customer sentiment and feedback trends. Create regular reports summarising product-related feedback from all sources (reviews, customer queries, returns reasons), tracking issues over time and surfacing actionable insights. Our Ideal Candidate Would Be Someone Who Has... 4+ years of experience in customer insights or analytics, ideally within ecommerce or retail Strong analytical skills and familiarity with tools like Excel, Power BI, or Google Sheets Advanced Excel skills (nested formulas, pivot tables, Power Query, VBA/macros) and SQL; Python or R desirable. Experience with customer review/survey platforms and sentiment analysis tools. Strong communication skills to make data meaningful for non-technical audiences. Analytical and structured thinker, but also empathetic and customer-focused. Confident using AI tools for automation and insight generation. Familiarity with GDPR and data privacy best practices. Location: Bengaluru, India You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. You want to work for us because… We are a fast growing and successful company, that likes to make quick decisions to stay at the forefront of retail. You will be working with a passionate, hard-working and dedicated team allowing you to learn a wealth of business skills from day one. This will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re fun, collaborative and enjoy supporting each other achieve our shared ambitious goals.
Role Overview: We are looking for a smart, curious, and detail-driven Operations Associate to join our team and play a key role in ensuring the right stock is in the right place at the right time across our global network. You’ll be part of a lean, fast-moving operations team that sits at the heart of how One Retail Group runs — balancing stock flow, data accuracy, logistics performance, and commercial outcomes. This isn’t just about moving boxes — it’s about making smart, data-led decisions that ensure our international supply chain runs efficiently and profitably. You’ll quickly build expertise across inventory management, forecasting, freight coordination, and partner performance, while learning how a high-growth e-commerce business operates end to end. You’ll thrive here if you’re analytical, proactive, and commercially minded — someone who can spot inefficiencies, suggest improvements, and take full ownership of their work. Location: Bengaluru, India You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. Key Responsibilities: Stock Management & Replenishment: Manage stock movement across multiple regions, ensuring products are always in the right place at the right time. Support our replenishment planning to maintain sales momentum and avoid stockouts or excess inventory. Partner with our China and UK teams to coordinate shipments and ensure smooth flow of goods through our network. Data Management & Analysis: Analyse sales, stock, and logistics data to identify trends, issues, and opportunities for improvement. Build and maintain accurate reports and dashboards to support business decisions. Provide insights that inform buying, forecasting, and operational strategy. Logistics & Partner Coordination: Work closely with logistics and freight partners, ensuring they deliver to agreed service levels. Track and reconcile freight costs and invoices, ensuring accuracy and competitiveness. Help identify and onboard new logistics partners as the business expands. Continuous Improvement: Contribute ideas to improve efficiency, reduce costs, and speed up operational processes. Support new logistics network setups, new 3PL integrations, and process automation initiatives. Develop and document best practices as we scale our operations across regions. Forecasting & Planning: Assist in stock forecasting by assessing sales trends, seasonal patterns, and promotional activity. Support purchasing and operations teams in aligning forecast accuracy with supplier lead times. Cross-Functional Support: Partner with commercial, finance, and purchasing teams to provide accurate, timely operational data. Create and share digestible reports that inform strategic decision-making. Ideal Candidate: Highly analytical with strong numerical and Excel/Google Sheets skills — you’re confident working with data. A fast learner who enjoys solving complex problems and takes pride in getting the details right. Communicates clearly and concisely across teams and time zones. Comfortable taking ownership and working independently with accountability. Proactive, organised, and commercially aware — you understand how operational performance impacts business results. Driven by growth and eager to build deep expertise in logistics and operations. Thrives in a fast-paced environment where priorities shift and no two days look the same. Brings energy, curiosity, and a strong sense of responsibility — you’ll be trusted with meaningful work from day one. Who is One Retail Group: One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, and where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
Role Overview: We are looking for a smart, curious, and detail-driven Operations Associate to join our team and play a key role in ensuring the right stock is in the right place at the right time across our global network. You’ll be part of a lean, fast-moving operations team that sits at the heart of how One Retail Group runs — balancing stock flow, data accuracy, logistics performance, and commercial outcomes. This isn’t just about moving boxes — it’s about making smart, data-led decisions that ensure our international supply chain runs efficiently and profitably. You’ll quickly build expertise across inventory management, forecasting, freight coordination, and partner performance, while learning how a high-growth e-commerce business operates end to end. You’ll thrive here if you’re analytical, proactive, and commercially minded — someone who can spot inefficiencies, suggest improvements, and take full ownership of their work. Location: Bengaluru, India You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. Key Responsibilities: Stock Management & Replenishment: Manage stock movement across multiple regions, ensuring products are always in the right place at the right time. Support our replenishment planning to maintain sales momentum and avoid stockouts or excess inventory. Partner with our China and UK teams to coordinate shipments and ensure smooth flow of goods through our network. Data Management & Analysis: Analyse sales, stock, and logistics data to identify trends, issues, and opportunities for improvement. Build and maintain accurate reports and dashboards to support business decisions. Provide insights that inform buying, forecasting, and operational strategy. Logistics & Partner Coordination: Work closely with logistics and freight partners, ensuring they deliver to agreed service levels. Track and reconcile freight costs and invoices, ensuring accuracy and competitiveness. Help identify and onboard new logistics partners as the business expands. Continuous Improvement: Contribute ideas to improve efficiency, reduce costs, and speed up operational processes. Support new logistics network setups, new 3PL integrations, and process automation initiatives. Develop and document best practices as we scale our operations across regions. Forecasting & Planning: Assist in stock forecasting by assessing sales trends, seasonal patterns, and promotional activity. Support purchasing and operations teams in aligning forecast accuracy with supplier lead times. Cross-Functional Support: Partner with commercial, finance, and purchasing teams to provide accurate, timely operational data. Create and share digestible reports that inform strategic decision-making. Ideal Candidate: Highly analytical with strong numerical and Excel/Google Sheets skills — you’re confident working with data. A fast learner who enjoys solving complex problems and takes pride in getting the details right. Communicates clearly and concisely across teams and time zones. Comfortable taking ownership and working independently with accountability. Proactive, organised, and commercially aware — you understand how operational performance impacts business results. Driven by growth and eager to build deep expertise in logistics and operations. Thrives in a fast-paced environment where priorities shift and no two days look the same. Brings energy, curiosity, and a strong sense of responsibility — you’ll be trusted with meaningful work from day one. Who is One Retail Group: One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, and where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
Role Overview: We are seeking a smart, curious, and detail-driven Operations Associate to join our team and play a crucial role in ensuring the correct stock is placed in the appropriate location at the right time within our global network. As part of a lean and fast-moving operations team at the core of One Retail Group, you will be responsible for balancing stock flow, data accuracy, logistics performance, and commercial outcomes. Your role goes beyond merely moving boxes; it involves making intelligent, data-driven decisions to ensure the efficiency and profitability of our international supply chain. You will gain expertise in various areas including inventory management, forecasting, freight coordination, and partner performance, while gaining insights into the end-to-end operations of a high-growth e-commerce business. You will excel in this role if you are analytical, proactive, and commercially minded, able to identify inefficiencies, propose enhancements, and take complete ownership of your tasks. Key Responsibilities: - Stock Management & Replenishment: - Manage stock movement across multiple regions to ensure timely product availability. - Assist in replenishment planning to sustain sales momentum and prevent stockouts or excess inventory. - Collaborate with China and UK teams to coordinate shipments and maintain a smooth flow of goods. - Data Management & Analysis: - Analyze sales, stock, and logistics data to recognize trends, issues, and improvement opportunities. - Develop and maintain precise reports and dashboards to facilitate business decisions. - Provide insights that guide buying, forecasting, and operational strategies. - Logistics & Partner Coordination: - Engage closely with logistics and freight partners to uphold agreed service levels. - Monitor and reconcile freight costs and invoices for accuracy and competitiveness. - Assist in identifying and onboarding new logistics partners as the business expands. - Continuous Improvement: - Contribute innovative ideas to enhance efficiency, reduce costs, and streamline operational processes. - Support new logistics network setups, integrate new 3PL partners, and drive process automation initiatives. - Establish and document best practices for scaling operations across regions. - Forecasting & Planning: - Aid in stock forecasting by evaluating sales trends, seasonal patterns, and promotional activities. - Collaborate with purchasing and operations teams to align forecast accuracy with supplier lead times. - Cross-Functional Support: - Collaborate with commercial, finance, and purchasing teams to deliver precise and timely operational data. - Create and distribute easy-to-understand reports to guide strategic decision-making. Ideal Candidate: The ideal candidate for this role is: - Highly analytical with proficient numerical skills and expertise in Excel/Google Sheets. - A quick learner who enjoys tackling complex problems and ensuring accuracy in details. - Effective communicator across teams and time zones. - Comfortable with taking ownership and working independently with accountability. - Proactive, organized, and commercially aware, understanding the impact of operational performance on business outcomes. - Motivated by growth and eager to develop deep expertise in logistics and operations. - Thrives in a dynamic environment with shifting priorities and diverse daily challenges. - Brings energy, curiosity, and a strong sense of responsibility, ready to handle meaningful work from day one. (Note: No additional company details were mentioned in the provided JD),
Online Marketplace (eCommerce) Assistant Role Overview: We are seeking a detail-oriented, proactive Online Marketplace Assistant to support our Amazon marketplace operations team. This is an ideal opportunity for someone early in their e-commerce career who wants hands-on experience with one of the most critical platforms in online retail. You'll play a key role in ensuring our product listings are accurate, compliant, and optimised for visibility, while helping the wider team stay on top of account health and performance. This role is much more than basic admin – you’ll be diving into the engine room of a high-growth Amazon business, learning how listings, data, and compliance intersect to drive commercial outcomes. You’ll be trusted to manage key operational tasks, with room to grow as you master the platform and gain exposure to other areas of marketplace trading. Location: Bengaluru, India You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. Key Responsibilities: Create & Manage ASINs/SKUs: Accurately set up new product listings in Amazon Seller Central, ensuring all product data, categories, and variations are correctly configured from day one. Listing Management: Support the creation and ongoing optimisation of product listings, including titles, bullets, descriptions, backend keywords, and A+ content, in line with Amazon best practices. Data Management: Maintain and update large datasets relating to pricing, inventory, and product specifications using Excel or Google Sheets, ensuring accuracy and consistency across all touchpoints. Account Health Monitoring: Track key Amazon account health metrics (e.g. policy violations, performance notifications, suppressed listings) and flag issues early to prevent disruption to sales or visibility. Compliance & Policy Checks: Stay up to date with Amazon’s evolving policies and support the team in maintaining listing compliance, helping resolve warnings, flags, or takedowns as needed. Basic Reporting: Generate regular reports on listing status, inventory levels, pricing accuracy, and account performance to inform decision-making and prioritise action. Team Support: Provide day-to-day administrative and operational support to the Amazon team, jumping in to assist with ad hoc tasks and continuous process improvements. Ideal Candidate: Strong attention to detail – you’re meticulous about getting things right, especially when it comes to data. Comfortable working in Excel/Google Sheets and handling large, structured datasets. Fast learner with the ability to quickly grasp new systems and tools – experience with Amazon Seller Central is a plus but not essential. Proactive and organised, with a can-do attitude and the ability to juggle multiple tasks without losing track. Excellent communicator who works well with others and isn’t afraid to ask questions or escalate when needed. Commercially curious – you want to understand how your work contributes to overall marketplace performance and growth. Prior experience in e-commerce, retail, or an administrative/data entry role is helpful but not required. Who is One Retail Group: One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
What does an Online Marketplace Executive do at One Retail Group? As an Online Marketplace Executive, you will play a key role in driving the success of our products across Amazon globally, including Amazon UK/ EU and other marketplaces. You will be responsible for managing a portfolio of best-selling products, ensuring their performance meets sales, revenue, and profitability targets, working alongside our team of 100 people across the UK, China and UAE. Location: Bengaluru, India You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. Key Responsibilities: You will be working closely with a diverse, enthusiastic, and talented team as part of a growing Marketplace Department. You will be responsible for a portfolio of products across our UK and EU Amazon Marketplace. In your role, you will be responsible for: P&L Ownership & Performance Management – Manage a portfolio of products across Amazon and other marketplaces, taking full ownership of product sales, revenue, and profitability, ensuring key financial targets are met. Advertising & PPC Management – Create, manage, and optimise Amazon PPC and other marketplace advertising campaigns to maximise ROI and visibility. Product Strategy & Optimisation – Analyse sales trends, category data, and market dynamics to refine pricing, positioning, and promotional strategies. New Product Launches – Successfully introduce new products into competitive niches, ensuring strong sales and profitability from launch. Marketplace Expansion – Identify and execute opportunities to scale into new platforms beyond Amazon and Noon, working closely with trading and logistics teams. Brand & Content Management – Improve product listings with keyword-optimised descriptions, high-quality visuals, and enhanced brand positioning. Competitor & Market Analysis – Conduct competitor research to inform pricing strategies and product differentiation. Campaign & Deal Execution – Plan and manage major sales events (Prime Day, White Friday, Ramadan) to maximise traffic and conversions. Ideal Candidate: Marketplace Expertise – Preferred 3+ years selling products on Amazon, with experience selling on Noon or other marketplaces. Advertising & PPC Skills – Hands-on experience with Amazon PPC, optimising campaigns to maximise sales and ROI. Data-Driven & Commercially Minded – Strong Excel skills to analyse data, track performance, and drive profit-focused decisions. Strategic & Growth-Oriented – Passion for e-commerce, with a proactive approach to scaling revenue and launching new products. Content & Brand Awareness – Ability to write keyword-optimised product listings and enhance brand positioning. Process & Automation Focus – Experience optimising workflows and leveraging automation tools to improve efficiency. Highly Organised & Results-Driven – Able to work autonomously, prioritise tasks, and perform in a fast-paced environment. Collaboration & Stakeholder Management – Comfortable working with cross-functional teams (trading, operations, design, leadership). Commercial & Competitive Mindset – Strong understanding of pricing, market dynamics, and competitor strategy. Who is One Retail Group? One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. We’re proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.
Role Overview: We are looking for a commercially sharp and data-driven Amazon Advertising Executive to elevate our performance marketing across Sponsored Ads and DSP. Youll be joining one of the most successful Amazon teams globally, managing a high-performance ad portfolio across multiple categories and geographies. This role is built for someone who thrives in a fast-paced, target-driven environment. Youll be responsible for both strategic campaign planning and hands-on execution identifying what will drive growth and then rolling up your sleeves to make it happen. From campaign builds to daily bid adjustments, creative input to budget optimisation, youll have end-to-end ownership over key advertising initiatives that directly impact revenue. Youll work closely with the Marketplace and Brand teams, helping us balance growth and efficiency as we scale our product portfolio. This is a high-impact role with real responsibility ideal for someone hungry to prove what they can do in one of the most competitive marketplaces in the world. You will initially work remotely (from home) in India, but should be prepared to commute daily to our location in Bengaluru, India once on-site operations are established. Key Responsibilities: Campaign Strategy & Planning: Develop advertising strategies that align with commercial goals across product categories, geographies, and customer segments. Hands-On Optimisation: Own daily execution across Amazon Sponsored Products, Sponsored Brands, Sponsored Display, and DSP from bid adjustments and keyword optimisation to placement targeting and budget pacing. Performance Analysis & Insight: Monitor key metrics such as ROAS, ACOS, TACOS and click-through rates to evaluate performance. Use insights to iterate, improve and scale campaigns efficiently. Budget Ownership: Allocate and manage significant monthly budgets across multiple marketplaces, ensuring maximum return while supporting broader sales objectives. Creative Collaboration: Partner with the brand and content teams to shape campaign visuals, copy, and A+ content that drive engagement and conversion. Competitor & Market Intelligence: Keep a close eye on competitor activity, search trends, and Amazon developments turning insight into strategic advantage. Reporting & Recommendations: Build clear, concise reports with actionable recommendations for key stakeholders. Bring commercial thinking to all your insights. Ideal Candidate: Minimum 3 years hands-on experience managing Amazon advertising campaigns (Sponsored Products, Sponsored Brands, Sponsored Display, DSP). Proven track record of driving strong ROAS and scaling profitable campaigns. Analytical mindset with the ability to interpret large datasets and translate them into strategic actions. Comfortable managing high-value budgets and making data-led investment decisions. Experience across both Seller and Vendor Central is a plus. Confident using Amazon Ads Console, DSP, and third-party analytics/reporting tools. Strong commercial acumen you understand how advertising drives the broader business. Clear communicator, both written and verbal, able to present findings and strategies with confidence. Self-starter who takes ownership and thrives on delivering measurable results. A team player who can collaborate cross-functionally but is also comfortable working independently. Who is One Retail Group: One Retail Group is an international online retailer, brand owner, and marketplace specialist. Our story is humble, growing from a single product launched in 2013, we now own multiple brands in the home appliance, lifestyle and personal care categories. Our future is exciting as we strive to launch onto new platforms and expand our operations even further across the globe. We work at pace, we learn fast, where necessary we fail fast. This role will provide you with the chance to leave your mark and make a difference to a very exciting company. Were proud of our collaborative team and continued high standards as we work together to achieve our shared ambitious goals.