2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technology Operations Engineer at our organization, you will play a crucial role in supporting our Technology Operations Center (TOC). Your main responsibilities will include monitoring, maintaining, and troubleshooting our platforms. You will collaborate closely with various teams, such as product management, engineering, information technology, customer success, and security, to drive innovation and enhance efficiency in our SaaS operations. Your duties will involve operating and supporting both private and public cloud platforms. Within the Technical Operations Center, you will handle day-to-day activities like incident management, monitoring, and escalation procedures. You will be part of a 24/7 schedule rotation and coordinate with other teams during critical incidents and outages. Additionally, you will perform deployments, maintenance tasks, data updates, and other necessary duties. Managing our incident management system will be a key aspect of your role. You will identify and troubleshoot anomalies, performance bottlenecks, and connectivity issues. As the primary point of contact for incidents, you will follow standard operating procedures to restore services and escalate complex issues to the appropriate teams and stakeholders. Collaboration with cross-functional teams will be essential to implement best practices, standards, and policies related to technical operations at scale. To be successful in this role, you should have a Bachelor's degree in computer science, information technology, or a related field, OR a CompTIA A+ or Net+ certification, OR at least 4 years of relevant experience. You should also possess 2+ years of experience in operating mission-critical software and services, as well as in 24x7x365 technology operations. An understanding of DevOps principles, experience with on-call and incident management systems, and proficiency with modern observability tools are also required. Preferred qualifications include proficiency with Infrastructure as Code (IaC) tools like Terraform or CloudFormation, experience with Security Operations or working in a SOC, and familiarity with administering Linux and Windows servers in a cloud or datacenter environment. This role involves working in 24/7 rotational shifts, including evenings, late nights, and weekends. The position will follow a hybrid work mode, with at least two days required in the office each week, based in Hyderabad or Gurugram. Please note that this job description may not encompass all activities, duties, or responsibilities required of the employee. Duties and responsibilities are subject to change at any time with or without notice.,

Posted 1 week ago

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