192 Onboarding Process Jobs - Page 2

Description We are seeking a dynamic HR Recruiter to join our team in India. The ideal candidate will support our recruitment efforts by sourcing, screening, and coordinating interviews with potential candidates. This is a great opportunity for someone looking to kick-start their career in Human Resources. Responsibilities Source and attract candidates using various recruitment channels. Screen resumes and job applications to identify suitable candidates. Conduct initial phone interviews and schedule further interviews with hiring managers. Collaborate with hiring managers to understand their staffing needs and develop job descriptions. Maintain and update candidate databases and applicant tracking systems. Manage the onboarding process for new hires and ensure a smooth transition into the company. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. Strong communication and interpersonal skills. Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint). Familiarity with applicant tracking systems (ATS) and HR databases. Basic understanding of recruitment processes and HR best practices. Ability to work independently and as part of a team. Strong organizational skills and attention to detail.

Manage end-to-end recruitment for brown-collar roles, hiring 80-100+ per month. Develop sourcing strategies, screen & onboard candidates, maintain database, coordinate with teams & ensure compliance. Required Candidate profile Experience in high-volume hiring, preferably fire & safety. Strong in recruitment, job portals, networking. Ability to meet targets under pressure. Excellent communication & MS Office proficiency.

Role & responsibilities Cv / resume sourcing from job portals like Naukri, monster etc. Finding and Understanding the relevant cv/resume according to the Job Description. Cv / resume screening of the candidate's profile. Taking Telephonic Interviews. Scheduling candidates for further rounds of interview. Updating and maintaining daily tracker with candidate's details Following up with the candidates until joined. Expected to do complete end-to-end recruitment. Preferred candidate profile Designation - .HR Executive Experience - 0-5 years Qualification - Graduate , PG, MBA or any degree can apply ( Good to have 65% above in educational qualification ) Notice Period - Immediate to 15 days Experienced Candidate's Salary - Depends on the experience and current or last CTC. Intern/ Fresher Salary - 10,000 fixed per month during 3 months of Probation period, after probation, hike will be provided Location - Permanent Work From Home (WFH ). Work timings - Flexible login time between 9-10 a.m. (9 hrs. a day includes 1 hour of break can be taken anytime accordingly ) 9 a.m. to 6 p.m.| 9:30 am to 6:30 pm | 10 a.m. to 7 p.m. | Monday to Friday full day + 3 Saturday (half day) and last Saturday of the month is off and Sundays fixed off. Must Have - Candidate must have their own laptop or system in working condition with good internet connection.

As an HR and Admin professional in this role, you will be responsible for managing job postings, sourcing candidates, and conducting interviews. You will collaborate with department heads to understand staffing needs and role requirements to ensure the organization has the right talent in place. Your role will also involve overseeing the onboarding process to integrate new hires seamlessly into the company culture. Creating and updating company policies, such as attendance, dress code, and workplace conduct, will be a key aspect of your responsibilities. You will also ensure that the organization complies with labor laws, health and safety regulations, and employment standards through conducting internal audits to verify adherence to policies and regulatory requirements. In addition, you will be in charge of overseeing office supplies, equipment, and facilities to ensure smooth operations. This includes coordinating maintenance, repairs, and managing vendor relationships to maintain a clean, organized, and safe workspace for employees. You will play a crucial role in organizing schedules, appointments, and meetings for executives and team members. Managing conference room bookings, coordinating meetings across departments, preparing agendas and materials for meetings, and taking notes as needed will also be part of your responsibilities. This is a full-time position with benefits such as cell phone reimbursement, health insurance, and provident fund. The schedule is during the day shift, and there is a performance bonus included. The ability to commute or relocate to Visakhapatnam, Andhra Pradesh, is preferred. The ideal candidate for this role should have a Bachelor's degree and at least 3 years of total work experience, with a minimum of 2 years in HR. Proficiency in English, Hindi, and Telugu is preferred, and a willingness to travel up to 25% of the time is desirable. The work location is in person.,

We seek an HR Executive with a tech background to manage recruitment, onboarding, policy compliance, engagement, retention, performance, and strategic HR initiatives. Ideal candidate: up to 3 yrs’ experience, strong HR skills, and startup exposure Required Candidate profile HR Manager, HR Executive, Employee Enagagement, Technical Recruiter, Onboarding&Exit, Compliance

As an Onboarding Executive for Delivery Partner Hiring, your main responsibility will be to actively engage and motivate potential delivery partners (DPs) and guide them through the onboarding process. You will play a crucial role in verifying their documents, assisting with app installations, KYC procedures, and training to ensure they meet Zomato's eligibility and documentation standards. This field role also involves basic coordination and communication tasks. Your key responsibilities will include sourcing and engaging potential delivery partners through field visits, local campaigns, and referrals. You will be in charge of assisting candidates with the onboarding process, tracking daily onboarding numbers, and sharing updates with the Team Leader. Additionally, you will be supporting delivery partners with basic queries or app-related issues during the onboarding process. To excel in this role, you should possess basic smartphone handling and app knowledge, along with good communication and convincing skills. Prior experience in field hiring or logistics would be an advantage, and having a two-wheeler is preferred but not mandatory. This position offers a fixed monthly salary of 25,000 along with incentives based on the number of onboardings. If you are proactive, detail-oriented, and enjoy working in a dynamic environment, this role could be the perfect fit for you.,

Welcome to Preethi Hospital's career page! We are thrilled that you are considering the opportunity to join our team of dedicated healthcare professionals. At Preethi Hospital, our primary focus is on delivering exceptional patient care while creating a supportive work environment that nurtures the professional growth of our staff. We offer a wide range of healthcare positions, encompassing roles in nursing, physician services, administration, and support staff. Regardless of your specific role, you will have the opportunity to significantly impact the lives of our patients and their families. If you are intrigued by the prospect of joining our successful team, we encourage you to explore our current job openings and submit your resume to careers@preethihospitals.com. We are excited about the possibility of collaborating with you to further our mission of delivering outstanding healthcare services to our patients. Experience of Candidate: The ideal candidate should possess 10 to 12 years of relevant experience. Location: This position is based in Madurai. Job Description: - Maintaining discipline within the College premises - Evaluating the performance of teaching and non-teaching staff - Coordinating parent-teacher conferences and meetings - Handling urgent matters with a sense of responsibility and professionalism - Ensuring the smooth functioning of daily school activities in collaboration with the Principal - Acting as the Principal in their absence - Resolving conflicts and disputes between teachers and students - Organizing school events, gatherings, and sports activities - Liaising with various departments and conveying their requests and concerns to the Principal - Reviewing and revising school policies and regulations - Assisting the Principal in formulating the academic budget - Participating in the onboarding process and serving as a committee member during interviews - Planning and supervising field trips, exhibitions, and workshops If you believe you meet the qualifications mentioned above and are excited about the opportunity to contribute to our team, please send your resume to careers@preethihospitals.com. Contact Information: For any queries or further information, please reach out to the recruiter at +91 90805 71544. Education Qualification: Candidates should hold a M.Sc. in Nursing degree.,

All Care Therapies is a rapidly growing IT and Medical back office Management Company providing superior consulting and management services for the healthcare industry. Our innovative approach to back office healthcare management sets us apart in the industry. As our US Talent Acquisition team expands, we are seeking a dedicated RN Credentialing / Compliance Officer with essential US health care (Nursing) staffing and credentialing/compliance experience for US Healthcare clients. This position is crucial in ensuring the smooth onboarding and compliance of our nursing staff. Location: Noida, UP Shift: PST Zone Salary: Commensurate with experience and skills Key Responsibilities: - Provide administrative support to the assigned Recruiter - Manage the entire hiring process from application to interview to offer - Conduct reference checks, drug screens, and evaluate incoming applications - Assist in managing candidate files, ensuring compliance with Company and Client requirements - Utilize internal systems for accurate record-keeping of candidate information - Prepare candidate submission packages and manage onboarding paperwork - Conduct VMS submissions and related activities - Assist with credentialing, housing, and time sheet processes as needed - Ensure a seamless communication experience for Travel RNs through various channels - Uphold a culture of professionalism, operational excellence, and results-driven approach - Prioritize tasks, multitask effectively, and meet deadlines in a dynamic environment - Take on additional responsibilities as assigned Qualifications: - Minimum of 5 years of administrative and office experience - US Nurse staffing compliance/credentialing experience is mandatory - Proficiency in Microsoft products, internet job boards, and online recruiting platforms - Ability to thrive in a fast-paced environment - Strong attention to detail and documentation - Self-motivated with excellent interpersonal, organizational, and follow-through skills Benefits: - Group Health Insurance - Leave Encashment on Gross - Yearly Bonus - 12 Paid Indian & US Holidays - Monthly performance incentives If you are ready to join a dynamic team and contribute to the success of our healthcare management services, we encourage you to apply for this exciting opportunity at All Care Therapies.,

vConstruct, a Pune based Construction Technology company seeks a dynamic and detail-oriented HR Operations professional with 3-5 years of experience to join our Human Resources team. The ideal candidate will support and enhance the organizations HR operations, ensuring smooth execution of HR processes across the employee lifecycle. This role demands a strong foundation in HR practices and operational excellence. Key Responsibilities Manage end-to-end HR operations, including onboarding, employee records management, and exit formalities. Ensure timely and accurate payroll inputs, leave management, and employee data updates. Maintain HR systems and ensure data integrity in HRMS platforms. Prepare HR-related reports and analytics (headcount, attrition, eave status, etc.). Assist in policy administration and communication to employees. Handle statutory compliance related to labour laws, PF, ESIC, gratuity, and other HR-related compliances. Coordinate with recruitment, employee engagement, and L&D teams for seamless HR service delivery. Act as a point of contact for employee queries related to HR processes, benefits, and policies. Support the performance appraisal process, documentation, and records. Facilitate background verification and documentation for new hires. Identify opportunities to automate and improve HR operational efficiency. Desired Candidate Profile Bachelor’s degree required; MBA/PG in HR preferred. Proven experience (3-5 years) in HR operations or generalist HR roles. Hands-on experience with HRMS/HRIS (e.g., SAP SuccessFactors, Workday, Zoho People). Good knowledge of Indian labour laws and statutory compliance. Proficient in MS Office (Excel, Word, PowerPoint). Excellent organizational and multitasking skills. Strong attention to detail and accuracy. Excellent interpersonal and communication skills. Ability to maintain confidentiality and handle sensitive information. Why Join Us? Dynamic and inclusive work culture. Opportunities for professional development and growth. Competitive compensation package. About vConstruct : vConstruct specializes in providing high quality Building Information Modeling and Construction Technology services geared towards construction projects. vConstruct is a wholly owned subsidiary of DPR Construction. For more information, please visit www.vconstruct.com About DPR Construction: DPR Construction is a national commercial general contractor and construction manager specializing in technically challenging and sustainable projects for the advanced technology, biopharmaceutical, corporate office, and higher education and healthcare markets. With the purpose of building great things, great teams, great buildings, great relationships—DPR is a truly great company. For more information, please visit www.dpr.com

As a back office operations professional with up to 6 years of experience in KYC and onboarding processes for Current Account and Savings Account within the banking sector, you will play a crucial role in ensuring the smooth functioning of backend activities related to customer account management. Your responsibilities will revolve around meticulously verifying customer information, processing account opening requests, and adhering to all regulatory requirements. You will be expected to demonstrate a strong understanding of KYC (Know Your Customer) guidelines to accurately validate customer identity, assess risks, and prevent fraudulent activities. Additionally, your expertise in onboarding procedures will be essential in guiding customers through the account initiation process, ensuring all necessary documentation is collected and verified efficiently. Your role will demand a high level of attention to detail and a commitment to maintaining data accuracy and confidentiality. Proficiency in utilizing banking software and systems to record and track customer information will be necessary to carry out your duties effectively. Moreover, you will collaborate closely with cross-functional teams to resolve any account-related issues and provide exceptional service to customers. The ideal candidate for this position will possess a solid background in back office operations within the banking industry, with a focus on KYC and onboarding processes. Strong communication skills, both verbal and written, will be advantageous in interacting with customers and colleagues. A proactive approach to problem-solving and a customer-centric mindset will be key to excelling in this role.,

The role involves managing staff attendance, salary & PF compliances, employee onboarding & training, conflict management, checklists & training tutorials generation, streamlining hiring, firing & appraisal processes and staff performance management. Required Candidate profile We seek a detail & growth-oriented, organized individual with an understanding of real estate & construction industry, resource optimization skills, excellent communication, & an adaptable mindset.

About the Role We are looking for an experienced Physiotherapist (5+ years) with a strong background in rehabilitation and proven success in medical device sales and customer engagement. This onsite role is ideal for a clinically trained professional who can leverage their physiotherapy expertise to build trust with healthcare providers, while also driving adoption, training, and long-term success of our medical device solutions. Key Responsibilities Sales & Business Growth Drive adoption of medical device solutions across hospitals, physiotherapy centers, and rehabilitation clinics. Build strong relationships with clinicians, procurement teams, and key decision-makers. Deliver compelling product presentations, demos, and clinical evidence to support sales objectives. Manage the full sales cycle, including lead generation, pipeline development, negotiations, and closures. Customer Success & Training Provide onboarding, training, and ongoing support to physiotherapists, clinicians, and patients. Ensure customer satisfaction by proactively addressing needs, troubleshooting issues, and optimizing product use. Act as the main point of contact for customer success, retention, and renewals. Clinical Expertise & Thought Leadership Apply physiotherapy knowledge to demonstrate clinical efficacy and real-world impact of the device. Conduct workshops, webinars, and continuing education sessions for healthcare professionals. Collect and share clinical insights with product, R&D, and marketing teams. Collaboration & Market Insights Partner with cross-functional teams to align customer needs with product development. Track and report sales performance, customer feedback, and industry trends. Represent the company at conferences, exhibitions, and medical events. Qualifications Bachelors/Master’s degree in Physiotherapy. Minimum 5 years of experience in physiotherapy, with equivalent experience in medical device sales, customer success, or clinical education. Demonstrated ability to drive sales growth and manage long-term customer relationships. Strong knowledge of rehabilitation practices, physiotherapy workflows, and patient engagement. Excellent communication, negotiation, and presentation skills. Willingness to travel for client visits, demos, and events. Preferred Skills Prior experience in digital health, SaaS rehabilitation platforms, or connected medical devices. Understanding of healthcare procurement processes and reimbursement pathways. Familiarity with CRM tools (e.g., Salesforce, HubSpot) for sales and customer management. Existing network in the orthopaedic/physiotherapy/rehabilitation ecosystem.

ResponsibleRole & responsibilities Recruitment, Joining Formalities, Training, Documentation, Performance Management, Payroll, PF & ESI, Bo Responsible for Time Office, Payroll House Keeping, Security, PF, ESIC, Safety, Preferred candidate profile Interested Candidates can Send CV to Whatsapp no. 9993014777.(Only for whatsapp)

Key Responsibilities: Completing the DP BOD process on a daily basis Importing all the other master files from Exchanges in the Techexcel system before the BOD process. Verification of all the client's details received in the Dpulse system before starting the onboarding process. Uploading the client details to Exchanges/CDSL/KRA's after the verification process. Verification and activation of additional segments as per the client's request on a daily basis. Handling the complete onboarding procedure of BSE Star MF clients (Individual and Non-Individual) Follow up with the customer for the activation of the F&O segment (Rejected cases) Handling the tickets related to the BSE Onboarding of Non-Individual / Individual / Minor Accounts. Skills and Qualifications Education: Bachelors Degree Previous experience in the Broking industry is required. Good verbal and written communication skills Microsoft Office prowess/Excel/MS Basic knowledge of document verification Ability to work independently and a desire to learn. Self-motivated and a strong team player.Exchanges/CDSL/KRA's after the verification process.Exchanges/CDSL/KRA's after the verification process.

As a Human Resources Executive based in Vadodara, you will play a crucial role in administering benefits, compensation, and employee performance programs. Your responsibilities will include suggesting new procedures and policies to enhance the efficiency of the HR department and the overall organization while also improving the employee experience. You will be the bridge between management and employees, ensuring legal compliance, and updating policies and procedures as required. Your role will involve maintaining relationships with employment agencies to select the most qualified candidates and offering proactive recruiting assistance through various assessments. Additionally, you will be responsible for preparing employment contracts, facilitating smooth new hire onboarding processes, handling administrative tasks, and conducting exit interviews. Your duties will also include resolving employee issues with minimal intervention from management, maintaining accurate records, and participating in the development of HR objectives and systems. To succeed in this role, you should possess a Master's or Bachelor's degree in HR, business, or a related field, along with 1-2 years of HR experience. Knowledge of how an advertising agency operates is considered a plus. Excellent communication skills, interpersonal skills, ethics, and cultural awareness are essential, along with a resourceful and problem-solving aptitude. Proficiency in MS Office and a willingness to learn new technology systems are required. Preferred qualifications for this position include proven experience in an HR department, a strong detail-oriented mindset, and a resourceful approach to tasks. Your role will involve providing high-quality advice to management on employee relations and performance management issues, contributing to the development of policies, and supporting the implementation of programs to enhance the employee experience. Additionally, you will be responsible for arranging employee activities, training and development initiatives, and organizational events to foster a positive work environment and employee engagement.,

Conduct outbound calls to recruiters to establish and maintain strong communication. Gather feedback from recruiters through outbound calls to improve collaboration and address any concerns. Strengthen relationships with recruiters by providing timely support and follow-up. Complete and maintain accurate documentation related to recruiter onboarding processes.

Partner with leadership and hiring managers to understand executive hiring needs and job requirements. Develop and implement effective recruitment strategies for senior and executive-level roles. Source candidates through headhunting, networking, referrals, and professional platforms (e.g., LinkedIn). Conduct thorough candidate assessments, including resume review, interviews, and background checks. Manage the full recruitment lifecycle from job posting to offer negotiation and onboarding. Maintain strong relationships with clients, providing guidance on market trends and talent availability. Build and nurture a pipeline of high-caliber candidates for future executive opportunities. Prepare detailed candidate profiles and present shortlisted candidates to clients/hiring managers. Negotiate compensation packages and facilitate smooth hiring processes. Ensure compliance with recruitment policies, confidentiality, and ethical standards Strong sourcing, headhunting, and networking skills. Excellent communication and interpersonal abilities. Negotiation and persuasion skills. Ability to assess leadership potential and cultural fit. Relationship-building with clients and candidates. Knowledge of recruitment tools, ATS, and professional networking platforms. Strong organizational and multitasking skills. Discretion and professionalism in handling confidential information.

Onboarding & Integration HR Policies & Compliance MIS to Management Talent Acquisition & Management Legal Compliance expert HR Operations Employee Relations and compliance Learning and Development Strategic HR Leader Perfomance and Culture Developer

Onboarding & Integration HR Policies & Compliance MIS to Management Talent Acquisition & Management Legal Compliance expert HR Operations Employee Relations and compliance Learning and Development Strategic HR Leader Perfomance and Culture Developer

* Manage onboarding process from recruitment to orientation * Ensure HR compliance with company policies & laws * Coordinate exit interviews and departures * Oversee HR ops, generalist tasks, and misc duties Send CV to 9892930479 Health insurance Provident fund

Location : Bangalore We are seeking a dynamic and results-driven HR Manager this leadership role will focus on Talent Acquisition, HR Operations, and Generalist HR Functions, ensuring that the company attracts, retains, and develops

Hello Jobseekers, Greetings from Source4 hire !!! If your are looking for an opportunity as a Merchant onboarding Specialist - Assistant Manager , then this option is for you. Please find below the Job Description for application. Job Summary: We are seeking a highly motivated and detail-oriented professional with 56 years of experience in merchant onboarding within the payment gateway or fintech industry. The role involves end-to-end onboarding of merchants, ensuring compliance, documentation, coordination with internal stakeholders, and delivering a seamless experience to the clients. Key Responsibilities: Merchant Onboarding & Activation: Handle the end-to-end onboarding process for new merchants across various verticals. Coordinate with Sales, Legal, Risk, and Technology teams for smooth merchant activation. Ensure timely processing of onboarding requests in line with SLAs. Documentation & Compliance: Verify KYC documents, business registration certificates, bank account details, and other necessary compliance documents. Ensure all merchants are compliant with RBI guidelines, KYC/AML policies, and internal onboarding standards. Technical Coordination: Liaise with the tech team to facilitate API integration and sandbox/live environment setup for merchants. Assist merchants with UAT and initial transactions post-go-live. Process Improvement & Reporting: Identify bottlenecks in onboarding processes and contribute to automation/improvement initiatives. Maintain accurate reports on onboarding metrics, TAT, and merchant feedback. Stakeholder Management: Act as a point of contact for post-sales onboarding queries from merchants. Engage regularly with business development teams to ensure alignment on merchant requirements and onboarding pipeline. Key Requirements: Bachelor's degree in any discipline; MBA preferred. 56 years of relevant experience in merchant onboarding in a payment gateway, fintech, or digital payments company. Familiarity with payment gateway platforms, merchant documentation, KYC norms, and RBI guidelines. Strong communication and coordination skills with the ability to manage cross-functional teams. Hands-on experience in handling tech integration and ticketing systems. High attention to detail and strong problem-solving ability. Preferred Skills: Experience in onboarding merchants in Fintech based businesses. Understanding of fraud/risk checks and settlement processes. Exposure to tools like Salesforce, Postman, Excel automation, and dashboards. Reporting To: Head Merchant Onboarding Manager Please feel free to connect for any query or for aligning your interview for the same @ 6306942879 ( Ankita ).In case your call is missed please drop your resume on the same number , we will surely connect you back once available. Please excuse in case you don't have any relevant experience into Merchant onboarding.

Conduct outbound calls to recruiters to establish and maintain strong communication. Gather feedback from recruiters through outbound calls to improve collaboration and address any concerns. Strengthen relationships with recruiters by providing timely support and follow-up. Complete and maintain accurate documentation related to recruiter onboarding processes.

Executive - Talent Acquisition, WPP Media - GOC India About WPP Media WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com. WPP Media is WPP global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit https://www.wppmedia.com/ At WPP Media, we believe in the power of our culture and our people. Its what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media shared core values: Be Extraordinary by Leading Collectively to Inspire transformational Creativity. Create an Open environment by Balancing People and Client Experiences by Cultivating Trust. Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise. Role Summary and Impact Senior Executive - Talent Acquisition who will be responsible for locating and attracting the best and brightest talent to WPP Media. You will be responsible for identifying target companies, industries or suitable individuals, perform appropriate research, attract quality candidates and brief them on the opportunities available and manage the processes through to offer stage. You will be leveraging technology and data to make smart business decisions and be the subject of hiring for all levels in the business. 3 best things about the job: You will be recruiting for the world's leading media agency group working with 5 different operating companies, all strong brands. Be recognized for innovation in Talent Acquisition because we do things differently and we are always seeking new ideas to help us deliver more. Work in a demanding and fast-paced industry at the heart of digital, data, analytics, content and technology where change is a constant. Skills and Experience At least 2-4 years of solid experience recruiting in a high-pressure, high-volume environment. Extensive experience sourcing candidates from multiple channels including careers websites, professional and social media, employee referrals and job sites Excellent stakeholder management skills, experience managing clients or internal stakeholders at any level Be highly diligent, ethical, reliable and accountable Ability to coordinate, prioritize and multitask in a high-pressure environment Experience in working on an ATS (preferred) Note - This is a 3rd party payroll opportunity

We are seeking a motivated and detail-oriented HR Recruiter to join our team. The ideal candidate will be responsible for sourcing, screening, and recruiting candidates for various roles within the organization. This position offers an excellent opportunity for individuals looking to start their career in Human Resources. Responsibilities Source candidates through various channels such as job boards, social media, and referrals Screen resumes and applications to identify qualified candidates Conduct initial phone interviews and coordinate interviews with hiring managers Assist in the development of job descriptions and job postings Maintain a database of candidates and track their progress in the hiring process Build relationships with candidates and provide a positive candidate experience Participate in job fairs and recruitment events Keep up-to-date with industry trends and employment legislation Skills and Qualifications Strong communication and interpersonal skills Proficiency in using applicant tracking systems (ATS) Familiarity with various recruitment techniques and tools Ability to work in a fast-paced environment and handle multiple tasks Excellent organizational and time management skills Knowledge of employment laws and regulations in India Bachelor's degree in Human Resources, Business Administration, or a related field is preferred Basic understanding of HR practices and recruitment processes