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4 - 8 years

6 - 10 Lacs

Hyderabad

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External job title Account Mgmt Associate - DE, EU 3P Compliance, L3 Internal Phone Tool title Account Mgmt Associate - DE Job posting category Editorial, Writing, & Content Management Job display language English (US) External job description Amazon provides sellers with a platform to expand their businesses globally by selling their products on the Amazon Marketplace. This Marketplace feature is used by over a million sellers worldwide, benefiting both the sellers and Amazon. To support European sellers in cross-border trade, Amazon has developed a logistics product called Amazon Brokerage & Custom Services (ABACUS). This service offers brokerage assistance through partner management teams, enabling sellers to more easily move goods between the UK and other regions. By utilizing the ABACUS platform, both existing and new Amazon sellers are able to boost their sales on the Amazon marketplace. This service helps remove the complexities of international shipping and customs, empowering sellers to reach customers across borders. Overall, Amazon's Marketplace and ABACUS logistics service work together to give sellers the tools they need to grow their businesses globally on the Amazon platform. Key Responsibilities: • Contacting Sellers to fast track their onboarding procedure, by notifying them on the required/missing documents for onboarding. • Providing Sellers with white-glove support to book their first shipment through calls and emails. • Increase the shipping frequency of Sellers by continuously monitoring their activity and nudge them in case they are dormant. • Maintaining a good seller relationship to assist sellers with any blocker when cross-bordering their goods between European countries and providing a great seller experience. • Managing and driving the growth of the Sellers business by providing market place ASIN level recommendation and delivering on key business opportunities for Sellers • Managing key improvement initiatives and projects: Drive new product launches and relationship extensions by partnering with the business development and on-boarding teams. • Tracking and reporting performance using appropriate metrics. Achieve productivity and seller satisfaction targets. • Using Voice of Seller and HMD as key metrices to flag & improve SX.

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