Understand OMSGuru platform and its functioning thoroughly Support our existing clients via Chat, Phone, Email & Tickets. Help onboard new clients onto our system Respond promptly and professionally to customer inquiries in person, by telephone, or by email Maintain an updated knowledge of the organization's products, services, and customer service policies Explain simply and clearly in response to customer questions and check for customer understanding and acceptance Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits Assist clients by demonstrating the use of goods and programs and answering any questions they may have. Establish and maintain good rapport with customers by using positive language and anticipating their needs. Must Have Skills: Excellent communication Fluent in Hindi & English Working knowledge of Microsoft Excel Typing Speed of minimum 30 Words Per Minute Outspoken personality (someone who likes to talk with people) Good To have Skills: Previous Experience with eCommerce Industry or processes like listings, order processing, etc. Experience with accounting software like Tally, Busy, QuickBooks, etc.