76 Omni Jobs - Page 3

The Global Network SONG Practice | Platforms ?? Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms ?? MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant ?? MS D365 Customer Service & Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting??s Global Network SONG practice. The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce & Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture & landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating ??Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating ??Point of View??, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales ?? Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience ?? not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant. Read about us Blogs Qualifications What's in it for you? An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills: -Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Taking responsibility for Surveillance/BOD process (Odin, Omni, XTS and Greek) Ensure Intraday position Square off(Equity/Derivative/Currency). Allocation of fund/Collateral to respective Exchange. Check & Ensure LIVE Shortage during market.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 Year We are seeking a passionate and analytical Business Analyst to join our dynamic Retirement Services team. In this role, you will play a pivotal role in identifying and driving impactful improvements across our services, helping us deliver exceptional value to our clients as they plan for and navigate their retirement journey.Responsibilities: Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement and optimization. Partner with key stakeholders across the organization to understand needs, challenges, and objectives. Elicit, document, and analyze business requirements for new initiatives, projects, and enhancements. Develop clear and concise user stories and functional specifications. Evaluate potential solutions and technologies, assessing their feasibility, cost-effectiveness, and impact. Collaborate with IT teams to translate business requirements into technical specifications. Manage project scope, timelines, and resources, ensuring projects are delivered on time and within budget. Create and maintain comprehensive documentation, including requirements documents, process maps, and user guides. Present findings and recommendations to stakeholders in a clear and compelling manner. Stay up-to-date on industry trends and best practices in retirement services.Qualifications: X-years of experience as a Business Analyst, preferably in the financial services or retirement services industry. Deep experience/knowledge in more than 2 of the following areas Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Working experience on Agile, DevOps. Good to have experience working as a Scrum master. Working experience on OMNI is preferred. Strong analytical and problem-solving skills. Excellent communication and presentation skills, both written and verbal. Ability to work independently and as part of a team. Proficient in MS Office Suite, with experience in data analysis tools preferred. Knowledge of industry regulations and standards related to retirement plans a plus.Financial Knowledge: Sound understanding of Retirement space- at least in 2 areas Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Good understanding of some of the topics:oTypes of retirement accounts: IRAs, 401(k)s, Roth IRAs, pensions, and health savings accounts (HSAs).oTax implications:Understanding of tax laws and regulations related to retirement savings and distributions.oInvestment strategies:Familiarity with investment vehicles, asset allocation, and risk management strategies suitable for retirees.oEstate planning:Basic understanding of estate planning concepts and their impact on retirement assets.oProducts and Services: understanding of Retirement product offerings, including annuities, investment accounts, life insurance, and retirement planning tools.oPlan rules and regulations:Knowledge of plan specific rules, enrollment procedures, contribution limits, withdrawal options, and loan features.oCompliance requirements:Understanding of ERISA, SECURE Act 2.0 and other regulatory requirements governing retirement plans.Skills: Prior experience as a Product Owner in an agile environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban) and experience working with agile teams. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Ability to prioritize competing demands and make data-driven decisions. Experience with product management tools such as Jira, Rally. Familiarity with software development processes and technologies. Analytical mindset with the ability to interpret data and user feedback to drive product improvements. Creative problem-solving skills and a proactive attitude towards addressing challenges. Strong leadership skills with the ability to motivate and inspire teams towards a common goal.Additional Skills: Problem-solving and Analytical Skills:Ability to identify and resolve discrepancies in data, investigate missing information, and analyze recordkeeping trends. Project Management:Experience managing recordkeeping-related projects on time and within budget. Attention to Detail:Ability to work meticulously and ensure accuracy in recordkeeping tasks. Qualifications 15 Year

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Position - Software Engineer (PLC, Scada, HMI) Industry - Oil & Gas Location - Pune Experience - 4 -8 Years Qualification - Bachelors / Masters degree or equivalent experience in Instrumentation / Electronics Engineering Roles & Responsibility - Looking for experience candidate of S600+, OMNI and Emerson DeltaV based Metering Flow Computers preferred, and Truck loading Batch Controllers or PLC, experience in any HMI(Wonderware/iFix/Cimplicity/Movicon). Verify Calculations as per Metering (AGA-8, AGA-7, or API) Measurement standards preferred. Excellent hands on Experience on PLC/SCADA, HMI, Batch Controllers / Truck or Ship Loading/Unloading Controllers. Experience on Liquid or GAS, Fiscal or Custody Transfer Metering Knowledge, Provers and Master Meters. Able to generate Informative data and complete periodic review with Project Manager / Engineering Manager. Provide idea/Suggestion to improve Test setup for improving quality and save the efforts during FAT. If interested kindly share updated CV on akankshak@hrworksindia.com OR Contact - 9699713611

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 Year We are seeking a passionate and analytical Business Analyst to join our dynamic Retirement Services team. In this role, you will play a pivotal role in identifying and driving impactful improvements across our services, helping us deliver exceptional value to our clients as they plan for and navigate their retirement journey.Responsibilities: Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement and optimization. Partner with key stakeholders across the organization to understand needs, challenges, and objectives. Elicit, document, and analyze business requirements for new initiatives, projects, and enhancements. Develop clear and concise user stories and functional specifications. Evaluate potential solutions and technologies, assessing their feasibility, cost-effectiveness, and impact. Collaborate with IT teams to translate business requirements into technical specifications. Manage project scope, timelines, and resources, ensuring projects are delivered on time and within budget. Create and maintain comprehensive documentation, including requirements documents, process maps, and user guides. Present findings and recommendations to stakeholders in a clear and compelling manner. Stay up-to-date on industry trends and best practices in retirement services. Qualifications: X-years of experience as a Business Analyst, preferably in the financial services or retirement services industry. Deep experience/knowledge in more than 2 of the following areas – Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Working experience on Agile, DevOps. Good to have experience working as a Scrum master. Working experience on OMNI is preferred. Strong analytical and problem-solving skills. Excellent communication and presentation skills, both written and verbal. Ability to work independently and as part of a team. Proficient in MS Office Suite, with experience in data analysis tools preferred. Knowledge of industry regulations and standards related to retirement plans a plus.Financial Knowledge: Sound understanding of Retirement space- at least in 2 areas – Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Good understanding of some of the topics:oTypes of retirement accounts:IRAs, 401(k)s, Roth IRAs, pensions, and health savings accounts (HSAs).oTax implications:Understanding of tax laws and regulations related to retirement savings and distributions.oInvestment strategies:Familiarity with investment vehicles, asset allocation, and risk management strategies suitable for retirees.oEstate planning:Basic understanding of estate planning concepts and their impact on retirement assets.oProducts and Services:understanding of Retirement product offerings, including annuities, investment accounts, life insurance, and retirement planning tools.oPlan rules and regulations:Knowledge of plan specific rules, enrollment procedures, contribution limits, withdrawal options, and loan features.oCompliance requirements:Understanding of ERISA, SECURE Act 2.0 and other regulatory requirements governing retirement plans.Skills: Prior experience as a Product Owner in an agile environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban) and experience working with agile teams. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Ability to prioritize competing demands and make data-driven decisions. Experience with product management tools such as Jira, Rally. Familiarity with software development processes and technologies. Analytical mindset with the ability to interpret data and user feedback to drive product improvements. Creative problem-solving skills and a proactive attitude towards addressing challenges. Strong leadership skills with the ability to motivate and inspire teams towards a common goal.Additional Skills: Problem-solving and Analytical Skills:Ability to identify and resolve discrepancies in data, investigate missing information, and analyze recordkeeping trends. Project Management:Experience managing recordkeeping-related projects on time and within budget. Attention to Detail:Ability to work meticulously and ensure accuracy in recordkeeping tasks. Qualifications 15 Year

COBOL Developers with OMNI Platform expertise for a Fintech project

Preferred Knowledge/Skills *: Demonstrates extensive level of abilities and/or a proven record of success identifying and addressing client needs: Trains junior team members to develop skills in specific Salesforce domains; Analyzes and customizes Salesforce seasonal release notes for engagements, presenting to clients; Serves as a SME for resolving complex production support issues and enhancements; Develops expertise in specific application functions/capabilities; Identifies opportunities for enhancing and/or deploying new functionality based on ticket data trends or changes in client requirements; Leads testing automation efforts; Conducts ticket procedure and other status calls with clients within specific area of expertise; Leads design, development, and deployment of enhancements; Identifies automations and designs solutions to improve service delivery or simplify application processes for end users; Manages a support ticketing queue with multiple open items, demonstrating good written and oral communication skills; Liaises with internal engagement leaders, reporting wins, risks, and concerns; Coaches and mentors staff as necessary for success; Supports engagement management activities, including financial management; Owns and fosters client relationships; Leads resource planning for managed engagements; Possesses fundamental knowledge and experience in support/service management; Conducts fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are thorough using fit and gap analysis templates; Creates functional requirements documents based on templates and presents them to Stakeholders as well as Business Leads and Subject Matter Experts for signoff; Helps the team through the development life cycle of major and minor enhancements, providing key inputs during design, migrating data from external systems, conducting and supporting solution testing, building test cases, assisting with functional, system and user acceptance testing, and supporting user and administrator training; Develops and provides guidance on Salesforce and managed services industry benchmarks, including DevOps; Ability to generate analytical insights and process improvement recommendations from application support tickets or enhancements data; Understanding of enterprise applications to which Salesforce.com clouds (for example: Sales, Service, Marketing, Revenue, Slack, MuleSoft) is commonly integrated to enable an end-to-end ecosystem for enterprise customers (e.g., SAP, Oracle, Marketo and related cloud and/or on-premises ERP business applications); Able to understand and articulate business or technical requirements and propose solutions after performing due diligence; Deliver and track the delivery of issue resolutions to meet the SLAs and KPI’s; Experience in: Development methodologies, including Agile; Application technology stack for Salesforce; DevOps processes and tools; and, ITIL process knowledge/understanding is highly preferred. Possess advanced Salesforce certifications and Certified as Scrum Master. Demonstrating and directing multi-competency teams to deliver complex, quote-to-cash transformation programs. Demonstrating communication skills to lead client executive discussions focused on scope, approach, design and implementation considerations; Vlocity CPQ Developer ( Industries CPQ Developer ). Enterprise Product Catalog (EPC), Configure Price Quote (CPQ), Contract Lifecycle Management (CLM) and Order Management (OM). Subject matter expert for all Saleforce.com/Vlocity product offerings and solutions and provide guidance to the Development team on the best use of OOB Salesforce/Vlocity products. Knowledge and experience in Core Vlocity platform (CMT, INS, PubSec), OmniScript, DataRaptor, Actions, Salesforce and Vlocity Certification preferred. Experience using versioning control/continuous integrations tools such as Jenkins, ANT, git Expert knowledge in JIRA & Confluence tools. Experience in Vlocity Industry Insurance Solution. Salesforce platform developer certification (Must). Salesforce Certified Omnistudio Developer (Must). Salesforce Certified Omnistudio Consultant.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 Year We are seeking a passionate and analytical Business Analyst to join our dynamic Retirement Services team. In this role, you will play a pivotal role in identifying and driving impactful improvements across our services, helping us deliver exceptional value to our clients as they plan for and navigate their retirement journey.Responsibilities: Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement and optimization. Partner with key stakeholders across the organization to understand needs, challenges, and objectives. Elicit, document, and analyze business requirements for new initiatives, projects, and enhancements. Develop clear and concise user stories and functional specifications. Evaluate potential solutions and technologies, assessing their feasibility, cost-effectiveness, and impact. Collaborate with IT teams to translate business requirements into technical specifications. Manage project scope, timelines, and resources, ensuring projects are delivered on time and within budget. Create and maintain comprehensive documentation, including requirements documents, process maps, and user guides. Present findings and recommendations to stakeholders in a clear and compelling manner. Stay up-to-date on industry trends and best practices in retirement services. Qualifications: X-years of experience as a Business Analyst, preferably in the financial services or retirement services industry. Deep experience/knowledge in more than 2 of the following areas – Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Working experience on Agile, DevOps. Good to have experience working as a Scrum master. Working experience on OMNI is preferred. Strong analytical and problem-solving skills. Excellent communication and presentation skills, both written and verbal. Ability to work independently and as part of a team. Proficient in MS Office Suite, with experience in data analysis tools preferred. Knowledge of industry regulations and standards related to retirement plans a plus.Financial Knowledge: Sound understanding of Retirement space- at least in 2 areas – Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Good understanding of some of the topics:oTypes of retirement accounts:IRAs, 401(k)s, Roth IRAs, pensions, and health savings accounts (HSAs).oTax implications:Understanding of tax laws and regulations related to retirement savings and distributions.oInvestment strategies:Familiarity with investment vehicles, asset allocation, and risk management strategies suitable for retirees.oEstate planning:Basic understanding of estate planning concepts and their impact on retirement assets.oProducts and Services:understanding of Retirement product offerings, including annuities, investment accounts, life insurance, and retirement planning tools.oPlan rules and regulations:Knowledge of plan specific rules, enrollment procedures, contribution limits, withdrawal options, and loan features.oCompliance requirements:Understanding of ERISA, SECURE Act 2.0 and other regulatory requirements governing retirement plans.Skills: Prior experience as a Product Owner in an agile environment. Strong understanding of agile methodologies (e.g., Scrum, Kanban) and experience working with agile teams. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders. Ability to prioritize competing demands and make data-driven decisions. Experience with product management tools such as Jira, Rally. Familiarity with software development processes and technologies. Analytical mindset with the ability to interpret data and user feedback to drive product improvements. Creative problem-solving skills and a proactive attitude towards addressing challenges. Strong leadership skills with the ability to motivate and inspire teams towards a common goal.Additional Skills: Problem-solving and Analytical Skills:Ability to identify and resolve discrepancies in data, investigate missing information, and analyze recordkeeping trends. Project Management:Experience managing recordkeeping-related projects on time and within budget. Attention to Detail:Ability to work meticulously and ensure accuracy in recordkeeping tasks. Qualifications 15 Year

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Microsoft Dynamics CRM Technical Good to have skills : Accenture Digital Omni Channel Platform (DOCP), Accenture Delivery Methods (ADM), Microsoft Azure DevOps Minimum 3 year(s) of experience is required Educational Qualification : Masters and Bachelor in Computer Application or Technologies Summary :As a Software Development Engineer specializing in Microsoft Dynamics CRM Technical, you will be responsible for analyzing, designing, coding, and testing multiple components of application code across one or more clients. Your typical day will involve performing maintenance, enhancements, and/or development work using your expertise in Microsoft Dynamics CRM Technical. Roles & Responsibilities: Design, develop, and maintain Microsoft Dynamics CRM solutions, including configuration, customization, and integration with other systems. Collaborate with cross-functional teams to analyze business requirements and translate them into technical specifications. Perform code reviews and ensure adherence to coding standards and best practices. Troubleshoot and resolve technical issues related to Microsoft Dynamics CRM solutions. Stay updated with the latest advancements in Microsoft Dynamics CRM and related technologies. Professional & Technical Skills: Must To Have Skills:Expertise in Microsoft Dynamics CRM Technical. Good To Have Skills:Experience with Accenture Digital Omni Channel Platform (DOCP), Accenture Delivery Methods (ADM), and Microsoft Azure DevOps. Strong understanding of software engineering principles and best practices. Experience with software development life cycle (SDLC) methodologies. Proficiency in programming languages such as C# and JavaScript. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Dynamics CRM Technical. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Masters and Bachelor in Computer Application or Technologies

Pharma exp is a must Job Title: Marketing Operation Analyst Job Location: -Gurgaon/Noida/Bangalore/Pune/Hyderabad Job Overview: We are looking for a detail-oriented and data-driven Marketing Operations Analyst to join our team. The ideal candidate will be responsible for managing the processes, technology, and data that power our marketing campaigns, ensuring smooth execution and enabling data-driven decision-making. This role is ideal for someone who thrives in a data-centric, process-driven environment. Key Responsibilities: Experience in managing healthcare marketing operations for healthcare professionals (HCP) and patient engagements in the United States and Europe. Critical driver in ensuring the successful execution of brand/therapy area-level marketing strategy at the channel level Supports the orchestration of customer experiences tailored to HCP segments Focuses on channel coordination, content creation, and marketing execution Marketing Automation & CRM Management: Oversee the management of marketing automation platforms (e.g., SFMC, Marketo, HubSpot, Veeva CRM, etc. Comprehensive experience any one of these is desirable) to ensure campaigns are executed efficiently and effectively. Maintain and optimize the integration of marketing systems with CRM (e.g., Salesforce), ensuring data accuracy and seamless handoff of leads to sales. Implement workflows, automations, and segmentation strategies that drive personalized marketing campaigns. Data Management & Analysis: Manage the integrity and quality of marketing data, ensuring accurate tracking of campaign performance and lead data. Conduct regular data hygiene processes, including lead scoring, deduplication, and database segmentation. Provide data-driven insights and recommendations for campaign optimization and performance improvement. Campaign Performance & Reporting: Create and maintain dashboards and reports to track marketing KPIs such as lead generation, funnel conversion, customer acquisition cost (CAC), and return on marketing investment (ROMI). Analyze marketing metrics to assess the effectiveness of campaigns and identify opportunities for improvement. Report on key performance trends and provide actionable insights to the marketing team and senior leadership. Process Optimization & Efficiency: Identify opportunities to streamline marketing processes, reduce inefficiencies, and improve campaign execution speed. Develop and maintain documentation for marketing processes, systems, and workflows. Collaborate with cross-functional teams to ensure alignment of marketing and sales processes, optimizing the lead handoff and conversion process. Technology & Tool Management: Act as the point of contact for marketing technology platforms, ensuring systems are properly configured, maintained, and optimized for performance. Research and evaluate new marketing technologies and tools that could improve the efficiency of the marketing team. Manage relationships with technology vendors and ensure effective use of marketing tools. Essential Skills & Experience Experience: 2-5 years of experience in marketing operations or a related role. Technical Proficiency: Strong experience with marketing automation platforms (e.g., e.g., SFMC, Marketo, HubSpot, Veeva CRM, etc. Comprehensive experience any one of these is desirable ) and CRM systems (e.g., Salesforce). Proficiency in data analytics tools and reporting platforms (e.g., Google Analytics, Excel, Tableau, Power BI). Familiarity with lead scoring, segmentation, and campaign attribution models. Basic understanding of HTML, email marketing best practices, and web analytics. Analytical Skills: Strong analytical and problem-solving skills with the ability to analyze complex data sets and make data-driven decisions. Process-Oriented: Ability to design and improve marketing processes for greater efficiency and effectiveness. Communication: Excellent communication skills, with the ability to present complex data and insights to both technical and non-technical stakeholders. Desirable Skills & Experience Experience with advanced marketing analytics techniques (e.g., funnel analysis, attribution modeling, customer journey mapping). Knowledge of data privacy regulations such as GDPR and CCPA and how they impact marketing operations. Certification in marketing automation platforms (SFMC, Marketo) or CRM (Salesforce). We will provide (Employee Value Proposition) Offer an inclusive environment that encourages diverse perspectives and ideas Delivering challenging and unique opportunities to contribute to the success of a transforming organization Opportunity to work on technical challenges that may impact on geographies Vast opportunities for self-development: online Axtria Institute, knowledge sharing opportunities globally, learning opportunities through external certifications Sponsored Tech Talks & Hackathons Possibility of relocating to any Axtria office for short and long-term projects Benefit package: -Health benefits -Retirement benefits -Paid time off -Flexible Benefits -Hybrid /FT Office/Remote Axtria is an equal opportunity employer that values diversity and inclusiveness in the workplace. Who we are Axtria 14 years journey Axtria, Great Place to Work Life at Axtria Axtria Diversity

Pharma exp is a must Job Title: Omnichannel Data Lead Job Location: -Gurgaon/Noida/Bangalore/Pune/Hyderabad We are seeking a highly skilled Omnichannel Data Lead to drive the collection, analysis, and activation of data across multiple channels, ensuring an integrated customer experience and optimized marketing efforts. The ideal candidate will have a deep understanding of data management, analytics, and omnichannel marketing strategies, with a focus on leveraging data to inform decision-making and enhance customer journeys. Key Responsibilities: Omnichannel Data Strategy Development: Develop and implement a comprehensive omnichannel data strategy that aligns with business goals. Ensure data from all customer touchpoints (online, offline, mobile, in-store, etc.) is collected, organized, and utilized to provide a seamless customer experience. 2. Data Integration and Management: Lead the integration of data from various platforms, including CRM systems, POS systems, e-commerce platforms, social media, and other digital tools. Lead client discussion and manage inquiries around Data Management best practices Define reference data models that will support enterprise omnichannel efforts as well as targeted Customer 360 models Ensure high data quality and accuracy by implementing data governance best practices 3. Customer Insights and Analytics: Analyze customer data across multiple channels to generate actionable insights. Use predictive modeling, segmentation, and other analytical techniques to enhance personalization, engagement, and retention efforts Define KPI measurement frameworks for Omnichannel analytics Reporting and Performance Tracking: Create and maintain dashboards and reports that track key performance indicators (KPIs) such as customer acquisition, engagement, lifetime value, conversion rates, and ROI across channels. Present insights and recommendations to senior leadership to inform strategic decisions. Data Privacy and Compliance: Ensure that all data collection and usage complies with privacy regulations (e.g., GDPR, CCPA) and company policies. Implement measures to protect customer data and ensure ethical use of information. Team Leadership and Development: Manage a team of data analysts and engineers, providing leadership, mentorship, and growth opportunities. Foster a culture of continuous improvement and innovation within the team. Skills & Experience Experience: 7+ years of experience in data analysis, business intelligence, or omnichannel marketing. Strong experience in managing data across multiple channels (digital and physical) and integrating them into a cohesive strategy. Proven track record of using data to drive business decisions and improve customer experiences. Technical Skills: Proficiency in data visualization tools (e.g., Tableau, Power BI) and analytics platforms (e.g., Google Analytics, Adobe Analytics). Strong knowledge of SQL, Python, R, or other data manipulation languages. Familiarity with S3, Kinesis, Glue and Athena Fundamental understanding of Marketing Data Marts, CDP, Salesforce and digital marketing ecosystem with working knowledge of Veeva object data model and marketing data sets will be key Soft Skills: Excellent problem-solving and analytical skills. Strong communication skills with the ability to present complex data insights in a clear and actionable manner. Ability to work cross-functionally with teams and manage multiple stakeholders. Desirable Skills & Experience Experience in pharma industry with omnichannel marketing is an added advantage Experience managing a team of analysts or data professionals. Omnichannel experience in orchestration CDP Tools like Tealium, Salesforce CDP or Adobe Real-Time CDP is a major plus Experience in understanding omnichannel journeys and marketing automation is a plus We will provide (Employee Value Proposition) Offer an inclusive environment that encourages diverse perspectives and ideas Delivering challenging and unique opportunities to contribute to the success of a transforming organization Opportunity to work on technical challenges that may impact on geographies Vast opportunities for self-development: online Axtria Institute, knowledge sharing opportunities globally, learning opportunities through external certifications Sponsored Tech Talks & Hackathons Possibility of relocating to any Axtria office for short and long-term projects Benefit package: -Health benefits -Retirement benefits -Paid time off -Flexible Benefits -Hybrid /FT Office/Remote Axtria is an equal-opportunity employer that values diversity and inclusiveness in the workplace. Who we are Axtria 14 years journey Axtria, Great Place to Work Life at Axtria Axtria Diversity

Job Title - Brand and Creative Strategy- Jr. Art Director-Consultant S&C GN SONG Management Level :9 - Consultant Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Experience: 6+ Years Educational Qualification :Graduation Job Summary :The Creative Controller Copy, Consultant is a mid-level position within the Marketing transformation vertical of Accenture GN Song. You will work closely with our clients and Accenture Song team and will work on the development of integrated marketing and communications plans, providing creative expertise and hands-on delivery in the areas of brand strategy, creative development & execution and digital marketing. The Consultant typically has elaborate experience in developing and leading successful marketing and communications programs, with a focus on content strategy and writing Roles & Responsibilities: Lead and own work; conceptualizing, developing and driving creative solutions that build strong brands and achieve business results for clients, with minimal oversight or creative direction. Establish client relationships, owning presentations and working directly with clients on productions Write for all different forms of media, including manifestos, scripts, digital and content. Understand and appreciate the importance of strategy, and ensure that all ideas are on brief. Manage multiple clients and deliverables simultaneously. Handle all facets of production and post-production with minimal supervision. Work with all disciplines to deliver projects of creative excellence on time. Demonstrate strong presentation skills, both internally and with clients. Give and receive constructive feedback in a respectful manner. Show maturity in dealing with the ups and downs of the business and finds creative opportunities on even the most challenging of clients. Mentor and lead creative teams. Partnering business leadership and strategy teams in the development of holistic marketing and communications plans, including brand strategy, creative development and execution, digital marketing, and market research. Working in a team of seasoned professionals & using relevant tools to identify opportunities to create unique content for high-quality traffic that leads to increased engagement and growth. Identify opportunities to apply- direct response and conversion copywriting techniques for engagement, growth and conversions through the customer journey. Use of Image editing, motion graphics and video editing skills to deliver effective solutions to Clients. Familiarity with AI design tools and GenAI applications would be an added advantage. Strive for content excellence within relevant style guides, legal standards and UI/ UX best practices. Experience in visualizing and editing Films/ Avs Qualifications Professional & Technical Skills: Minimum 6 years of branding, creative strategy, or advertising experience as an art director or related role, with a major consulting firm or advertising agency or leading MNC. Bachelors degree in art/design or related field. Strong portfolio of published articles or marketing copy. Proven experience in the development of integrated marketing and communications campaigns for clients. In-depth knowledge of branding, creative development and execution, digital marketing, and campaign deployment. Strong understanding of SEO concepts and online content strategy. Experience in working with middle to senior management levels within existing organization / client organizations. Use of Image editing, motion graphics and video editing skills to deliver effective solutions to Clients. Familiarity with AI design tools and GenAI applications would be an added benefit. Strong verbal communication skills. Good research, organizational, and time-management skills. Creative, collaborative spirit. Knowledge of using AI and GenAI tools. Experience in working across multiple industries. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Omnistudio Platform, Salesforce Health Cloud Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and expertise in Salesforce Omnistudio Platform. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the effort to design, build, and configure applications. Act as the primary point of contact for application-related matters. Oversee the entire application development process. Ensure successful implementation of applications. Professional & Technical Skills: Must Have Skills:Proficiency in Strong Salesforce Omni script Platform, Salesforce Health Cloud. Strong understanding of Salesforce Health Cloud and its functionalities. Experience in designing and implementing applications using Salesforce Omniscript Platform. Knowledge of Salesforce development best practices and coding standards. Experience in integrating Salesforce applications with external systems. Familiarity with Salesforce data models and database concepts. Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Omni script Platform. This position is based in Mumbai. A 15 year full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Business Requirements Analysis Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 Year Summary :As a Business Process Architect, you will be responsible for designing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Your typical day will involve working closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. You will also assist in quality management reviews and ensure all business and design requirements are met. Additionally, you will educate stakeholders to ensure a complete understanding of the designs. Roles & Responsibilities:- Design and develop business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Collaborate with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews and ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Develop and maintain process documentation, including process flows, procedures, and policies. Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement and optimization. Partner with key stakeholders across the organization to understand needs, challenges, and objectives. Elicit, document, and analyze business requirements for new initiatives, projects, and enhancements. Develop clear and concise user stories and functional specifications. Evaluate potential solutions and technologies, assessing their feasibility, cost-effectiveness, and impact. Collaborate with IT teams to translate business requirements into technical specifications. Manage project scope, timelines, and resources, ensuring projects are delivered on time and within budget. Create and maintain comprehensive documentation, including requirements documents, process maps, and user guides. Present findings and recommendations to stakeholders in a clear and compelling manner. Stay up-to-date on industry trends and best practices in retirement services.Professional & Technical Skills:- Must To Have Skills:Strong experience in Retirement Planning Services. Good To Have Skills:Experience in Business Architecture. Experience in designing and developing business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Experience in quality management reviews and ensuring all business and design requirements are met. Experience in educating stakeholders to ensure a complete understanding of the designs. Experience in developing and maintaining process documentation, including process flows, procedures, and policies. Working experience on Agile, DevOps. Good to have experience working as a Scrum master. Working experience on OMNI is preferred. Strong analytical and problem-solving skills. Excellent communication and presentation skills, both written and verbal. Ability to work independently and as part of a team. Proficient in MS Office Suite, with experience in data analysis tools preferred. Knowledge of industry regulations and standards related to retirement plans a plus.Financial knowledge: Types of retirement accounts:Deep understanding of various retirement accounts like IRAs, 401(k)s, Roth IRAs, pensions, and health savings accounts (HSAs). Tax implications:Understanding of tax laws and regulations related to retirement savings and distributions. Investment strategies:Familiarity with investment vehicles, asset allocation, and risk management strategies suitable for retirees. Estate planning:Basic understanding of estate planning concepts and their impact on retirement assets. Products and Services:Deep understanding of Retirement product offerings, including annuities, investment accounts, life insurance, and retirement planning tools. Plan rules and regulations:Knowledge of plan specific rules, enrollment procedures, contribution limits, withdrawal options, and loan features. Compliance requirements:Understanding of ERISA, SECURE Act 2.0 and other regulatory requirements governing retirement plans. Data analysis:Ability to analyze plan data to identify trends, assess performance, and informed decision-making. Recordkeeping Systems:Deep understanding of specialized recordkeeping systems used for managing retirement plan data, including participant demographics, contributions, investments, distributions, and benefit payments.Additional Skills: Problem-solving and Analytical Skills:Ability to identify and resolve discrepancies in data, investigate missing information, and analyze recordkeeping trends. Project Management:Experience managing recordkeeping-related projects on time and within budget. Attention to Detail:Ability to work meticulously and ensure accuracy in recordkeeping tasksAdditional Information:- The candidate should have a minimum of 12 years of experience in Retirement Planning Services. The ideal candidate will possess a strong educational background in Business Architecture, Computer Science, or a related field, along with a proven track record of delivering impactful solutions. Preferred locations are Mumbai, Pune, Bangalore, Hyderabad ( open to all locations). Qualifications 15 Year

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .