76 Omni Jobs - Page 2

Job Title - Brand and Creative Strategy- Designer - Consultant S&C GN SONG Management Level :9 - Consultant Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Job Summary :The Designer is responsible for developing visually engaging and effective designs for marketing campaigns. With 4-6 years of experience, this role requires a strong understanding of both B2B and B2C markets, as well as the ability to design for a variety of media, including print, digital, and social. The Designer will work closely with account, strategy, and creative teams to develop integrated marketing solutions that deliver measurable results. In this role, the Designer will be responsible for developing designs that align with client objectives and brand guidelines, ensuring that all work is delivered on time and within budget. Strong design and communication skills are essential, as the role involves presenting designs to clients and internal stakeholders. The ideal candidate will have a proven track record of developing high-quality designs that drive business growth. Roles & Responsibilities: Lead and own creative work, conceptualizing and developing visually compelling solutions that align with brand objectives and drive business results. Develop high-quality designs for various media, including print, digital, and social, ensuring brand consistency and audience engagement. Collaborate closely with account, strategy, and creative teams to develop integrated marketing solutions. Present design concepts to clients and internal stakeholders, effectively communicating creative rationale and ensuring alignment with business goals. Manage multiple projects simultaneously, meeting deadlines and budget requirements without compromising creative excellence. Oversee all facets of design production and post-production, including working with vendors, printers, and digital platforms. Demonstrate strong visual storytelling abilities through static and motion-based content, ensuring best-in-class execution. Provide constructive feedback to team members and collaborate with cross-functional teams for seamless project execution. Maintain a strategic mindset, ensuring all designs align with marketing objectives and campaign briefs. Stay up to date with design trends, industry best practices, and emerging technologies, including AI-driven design tools and Gen AI applications. Adapt designs based on client feedback and performance insights to enhance effectiveness and engagement. Uphold content excellence within relevant style guides, legal standards, and UI/UX best practices. Professional & Technical Skills: 4-6 years of experience in branding, creative design, or advertising, preferably within a consulting firm, advertising agency, or leading MNC. Bachelor's degree in design, visual arts, or a related field. Strong portfolio showcasing expertise in design across multiple platforms (print, digital, and social). Proficiency in design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro). Experience in motion graphics, video editing, and interactive design is a plus. Familiarity with AI and GenAI tools for design optimization and content generation. Understanding of branding, creative strategy, and digital marketing principles. Strong verbal communication and presentation skills to articulate design concepts effectively. Ability to conduct research and apply insights to enhance visual storytelling and campaign effectiveness. Strong organizational and time-management skills to juggle multiple projects. Experience working across diverse industries and managing client relationships at mid to senior levels. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering. About Our Company | Accenture

Job Title - Brand and Creative Strategy- Senior Designer - Consultant S&C GN SONG Management Level :8 Associate Manager Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Job Summary :The Senior Designer is responsible for developing visually compelling and effective designs for marketing campaigns. With 7-10 years of experience, this role requires a strong understanding of both B2B and B2C markets, as well as the ability to design for a variety of media, including print, digital, and social. The Senior Designer will work closely with account, strategy, and creative teams to develop integrated marketing solutions that deliver measurable results. In this role, the Senior Designer will be responsible for developing designs that align with client objectives and brand guidelines, ensuring that all work is delivered on time and within budget. Strong design and communication skills are essential, as the role involves presenting designs to clients and internal stakeholders. The ideal candidate will have a proven track record of developing high-quality designs that drive business growth. Roles & Responsibilities: Lead and own creative work conceptualizing, developing, and driving innovative design solutions that build strong brands and achieve business results with minimal oversight. Develop high-quality, visually compelling designs across various media, including print, digital, social, and motion, ensuring consistency with brand guidelines and marketing objectives. Collaborate closely with cross-functional teams (account, strategy, and creative) to develop integrated marketing solutions that align with client goals. Manage multiple projects simultaneously, ensuring all deliverables meet quality standards, deadlines, and budget constraints. Present design concepts and strategies to clients and internal stakeholders, articulating creative rationale effectively. Oversee all facets of design production and post-production, ensuring executional excellence from concept to final delivery. Stay ahead of design trends and emerging technologies, including AI and Gen AI-driven tools, and apply them to enhance creative output. Guide and mentor junior designers, fostering a culture of creativity, collaboration, and continuous learning. Ensure alignment with marketing strategy, making data-informed design decisions to optimize engagement and impact. Uphold content and design excellence, adhering to relevant style guides, legal standards, and UI/UX best practices. Professional & Technical Skills: 7-10 years of experience in branding, creative design, or advertising, preferably in a consulting firm, advertising agency, or leading MNC. Bachelor's degree in design, visual arts, or a related field. Strong portfolio showcasing expertise in brand identity, digital campaigns, and multi-platform design execution. Expert-level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and other design tools. Experience with motion graphics, video editing, and interactive design is a plus. Familiarity with AI and Gen AI tools to enhance content creation and design automation. Deep understanding of branding, creative strategy, and digital marketing principles. Strong verbal communication and presentation skills to effectively articulate design ideas and concepts. Excellent research, organizational, and time-management skills. Experience working across multiple industries, handling senior-level client relationships, and managing complex projects. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? 1+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions Alternatively, 1+ years experience in payroll processing (preferred) Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management Process incoming contributions for assigned clients\transactions. Includes;oManual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources oSuspense resolution, research and match contributions that don't auto match to a sourceoResolve errors from a remittance file and review reports prior to postingoIndividual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques Communication:Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues oresolve suspense contributions Ensures all items are processed and\or resolved in a time. Supports business in audit processes. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Perform research on all processing irregularities and drive issues to resolution Strict adherence to non-disclosure of client information by preserving client confidentiality. Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time Take active participation in process improvements and automation opportunities. Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value/ aging transactions. Completing assigned responsibilities and projects within timelines What are we looking for? NANA Roles and Responsibilities: Bachelor's degree Experience in the US retirement industry Experience using Omni or any other Record Keeping platform (preferred) Open core Night shifts based on business requirements Good verbal & written communication skills in English Good typing skill and attention to detail. Good time management skills Ability work independently Qualification Any Graduation

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? " 4+ years of experience in US Retirement Services domain – Defined Contributions – Managing Institutional contributions/ payroll contributions Alternatively, 3+ years experience in payroll processing (preferred) Remittance file management, Incoming contribution management, Payroll file management, Suspense resolution, Client communication (email and phone), Lockbox management Process incoming contributions for assigned clients\transactions. Includes;oManual formatting nonstandard payroll files received (large data), excellent excel skills, data formatting, text to column de-limit. Analytical skills to separate out various contribution sources oSuspense resolution, research and match contributions that don't auto match to a sourceoResolve errors from a remittance file and review reports prior to postingoIndividual contributions - Create deposit TSA/ TPA others, based on contribution received from Lockbox, Wire, ACH, Cheques Communication:Work with plan administrators and Customer Service Management via email and phone for sending Good Order Notices (GON) and or payroll issues oresolve suspense contributions Ensures all items are processed and\or resolved in a time. Supports business in audit processes. Complies with all client policies, procedures, and Federal/State/Local regulations and escalates issues to the management. Perform research on all processing irregularities and drive issues to resolution Strict adherence to non-disclosure of client information by preserving client confidentiality. Research on any queries/ requests sent by the Business Partners/Client Support Teams and replying the same with stipulated time Take active participation in process improvements and automation opportunities." What are we looking for? " Ensure Quality Control standards that have been set are adhered to. Excellent organizational skills with ability identify and prioritize high value/ aging transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU." Roles and Responsibilities: " Bachelor's degree Experience in the US retirement industry Experience using Omni or any other Record Keeping platform (preferred) Open core Night shifts based on business requirements Good verbal & written communication skills in English Good typing skill and attention to detail. Good time management skills Ability work independently" Qualification Any Graduation

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

The Global Network SONG Practice | Platforms Microsoft Dynamics 365 CRM Join our team of GN SONG consultants who solve customer facing challenges at clients spanning service, marketing and sales to accelerate business change. Practice: GN SONG Platforms MS Dynamics CRM (Customer Service) I Areas of Work: Microsoft Business Analyst/Functional Consultant MS D365 Customer Service Marketing, Service module | Level: Consultant | Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,| Years of Exp: 5-10Years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challengesDo you want to design, build and implement strategies to enhance business performanceDoes working in an inclusive and collaborative environment spark your interest Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy Consultings Global Network SONG practice. The practice is aligned to the Global Network Practice of Accenture and works with clients across their service, marketing and sales functions. As part of the team, you will work on transformation services driven by key offerings like Advanced Customer Engagement, Marketing Transformation and Commerce Sales. These services help our clients become living businesses by optimizing their customer service, marketing and sales strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following:- Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing Sales modules) Requirements Gathering: Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes. Process Mapping: Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories. Solution Design: Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes. Process Optimization: Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams. Deploy understanding of detailed MS Dynamics CRM configuration: Use customization and MS Dynamics 365 CRM architecture landscape Use prior experience with MS Dynamics 365 CRM configuration : Apply thorough knowledge hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise. Work with the client and implementation team : to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities. Be a member and/or lead the project delivery workstream across phases. Extensive Microsoft D365 Customer Service, Marketing Sales Implementation experience and developing enhancements: Across life cycle with multiple geographies and work as a CRM solution consultant. Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards. Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options. Develop knowledge of prevailing trends , financials, and operating drivers across multiple industry segments. Participate in pre-sales activities including response to RFPs, creating Proof of Concept (POC), creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process, etc. Participate in practice-specific initiatives including creating Point of View, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions, etc. Participate in growing the MS Dynamics practice Bring your best skills forward to excel at the role: Leverage expertise in designing key tools: Apply the 5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing and Sales, Case Management, Telephony Integration, Omni-Channel Routing, Service Analytics, Sales and Service Process, D365 Marketing features and Automation. Enable MS Dynamics 365 CRM solution: Apply this to facilitate solution build on MS Dynamics CRM ecosystem (Customer Service, Marketing, Sales, etc.). Apply key business Analysis skills: Focus on process analysis and designing/redesigning Customer Service and Marketing processes with the purpose of resolving process bottlenecks and pain areas. Hands-on with MS Dynamics 365 Customer Service, Marketing, Sales Power Platform knowledge Good to Have. Experience of working with business stakeholders across multiple geographic areas, with different priorities and requirements. Ability to work in high-paced and complex projects and understand industry-specific customer service processes, marketing and campaigning processes, operations and functional needs. Thorough skills to manage stakeholder expectations and be engaging in resolving issues and risks for the success of the project. Project management experience, including the ability to manage multiple projects simultaneously. Familiarity with project management methodologies (e.g., Agile, Waterfall). Ability to articulate the business value of recommendations/plans/strategies. Excellent analytical and problem-solving skills. Strong understanding of business processes, workflows, and systems. Thorough understanding of MS Dynamics CRM Framework and integration with internal and external components. Technical implementation experience not mandatory but good to have. Maximize deep skills to manage stakeholder expectations: Engage in resolving issues and risks for the success of the project and MS Dynamics 365 CRM Framework and integration Deep dive with MS Dynamics 365 CRM certification: Certification in one or more these focused solution areas- Service/Marketing/Sales Functional Consultant.

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network practice. The Practice A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors' offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization. About Accenture: Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at About Accenture Strategy & Consulting: Accenture Strategy shapes our clients future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit Song | At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, .

Job Title - Brand and Creative Strategy- Jr. Art Director-Consultant S&C GN SONG Management Level :9 - Consultant Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Experience: 6+ Years Educational Qualification :Graduation Job Summary :The Creative Controller Copy, Consultant is a mid-level position within the Marketing transformation vertical of Accenture GN Song. You will work closely with our clients and Accenture Song team and will work on the development of integrated marketing and communications plans, providing creative expertise and hands-on delivery in the areas of brand strategy, creative development & execution and digital marketing. The Consultant typically has elaborate experience in developing and leading successful marketing and communications programs, with a focus on content strategy and writing Roles & Responsibilities: Lead and own work; conceptualizing, developing and driving creative solutions that build strong brands and achieve business results for clients, with minimal oversight or creative direction. Establish client relationships, owning presentations and working directly with clients on productions Write for all different forms of media, including manifestos, scripts, digital and content. Understand and appreciate the importance of strategy, and ensure that all ideas are on brief. Manage multiple clients and deliverables simultaneously. Handle all facets of production and post-production with minimal supervision. Work with all disciplines to deliver projects of creative excellence on time. Demonstrate strong presentation skills, both internally and with clients. Give and receive constructive feedback in a respectful manner. Show maturity in dealing with the ups and downs of the business and finds creative opportunities on even the most challenging of clients. Mentor and lead creative teams. Partnering business leadership and strategy teams in the development of holistic marketing and communications plans, including brand strategy, creative development and execution, digital marketing, and market research. Working in a team of seasoned professionals & using relevant tools to identify opportunities to create unique content for high-quality traffic that leads to increased engagement and growth. Identify opportunities to apply- direct response and conversion copywriting techniques for engagement, growth and conversions through the customer journey. Use of Image editing, motion graphics and video editing skills to deliver effective solutions to Clients. Familiarity with AI design tools and GenAI applications would be an added advantage. Strive for content excellence within relevant style guides, legal standards and UI/ UX best practices. Experience in visualizing and editing Films/ Avs Qualifications Professional & Technical Skills: Minimum 6 years of branding, creative strategy, or advertising experience as an art director or related role, with a major consulting firm or advertising agency or leading MNC. Bachelors degree in art/design or related field. Strong portfolio of published articles or marketing copy. Proven experience in the development of integrated marketing and communications campaigns for clients. In-depth knowledge of branding, creative development and execution, digital marketing, and campaign deployment. Strong understanding of SEO concepts and online content strategy. Experience in working with middle to senior management levels within existing organization / client organizations. Use of Image editing, motion graphics and video editing skills to deliver effective solutions to Clients. Familiarity with AI design tools and GenAI applications would be an added benefit. Strong verbal communication skills. Good research, organizational, and time-management skills. Creative, collaborative spirit. Knowledge of using AI and GenAI tools. Experience in working across multiple industries. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (example:AWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills:-Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Qualifications 15 years full time education

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. Were inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means youll be joining the pond, a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community and the world at large. About The Role Client Engagement & Advisory: Partner with clients to understand their business goals, CX challenges, and data needs. Provide strategic recommendations on how to leverage data to enhance customer engagement, satisfaction, and retention. Data Strategy Development: Design comprehensive data strategies tailored to client objectives, including customer segmentation, predictive modelling, and personalization. Define KPIs and metrics to measure the success of CX initiatives. Data Analysis & Insights: Analyze structured and unstructured data to derive actionable insights. Leverage advanced analytics techniques, including machine learning and AI, to identify trends and opportunities. Solution Design & Implementation: Collaborate with technical teams to design and implement data platforms, dashboards, and analytics solutions. Drive the implementation of customer data platforms (CDPs), marketing automation tools, and analytics systems. Stakeholder Management: Act as a trusted advisor to business stakeholders. Present findings, recommendations, and reports in a clear, compelling manner Your Profile 8-10 years of experience in data analytics, data strategy, or consulting roles, with a focus on customer experience, marketing, or business transformation. Minimum of 5-8 years of experience in omni-channel marketing, data analytics, or marketing automation implementation, with at least 2 years in a consulting role. 3+ years of experience in marketing orchestration, preferably with hands-on experience using marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, Braze, Marketo, etc.) and leveraging customer data for personalized, cross-channel campaigns. Bachelors degree in data science, Business Analytics, Computer Science, Marketing, or related fields. Masters degree preferable. Technical Skills: Proficiency in analytics tools (e.g., Python, R, SQL). Familiarity with visualization tools (e.g., Tableau, Power BI). Experience implementing CDP tools (Salesforce CDP, Adobe CDP, Segment etc) Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) is a plus. Data Analytics Data modelling Digital Marketing Digital Technology Consulting Data-Driven Marketing Proven track record of contributing to client engagements and delivering data-driven solutions. Strong communication, problem-solving, and interpersonal skills. Equal Opportunities at frog Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.

Job Title - Brand and Creative Strategy- Senior Designer - Consultant S&C GN SONG Management Level :8 Associate Manager Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Job Summary :The Senior Designer is responsible for developing visually compelling and effective designs for marketing campaigns. With 7-10 years of experience, this role requires a strong understanding of both B2B and B2C markets, as well as the ability to design for a variety of media, including print, digital, and social. The Senior Designer will work closely with account, strategy, and creative teams to develop integrated marketing solutions that deliver measurable results. In this role, the Senior Designer will be responsible for developing designs that align with client objectives and brand guidelines, ensuring that all work is delivered on time and within budget. Strong design and communication skills are essential, as the role involves presenting designs to clients and internal stakeholders. The ideal candidate will have a proven track record of developing high-quality designs that drive business growth. Roles & Responsibilities: Lead and own creative work conceptualizing, developing, and driving innovative design solutions that build strong brands and achieve business results with minimal oversight. Develop high-quality, visually compelling designs across various media, including print, digital, social, and motion, ensuring consistency with brand guidelines and marketing objectives. Collaborate closely with cross-functional teams (account, strategy, and creative) to develop integrated marketing solutions that align with client goals. Manage multiple projects simultaneously, ensuring all deliverables meet quality standards, deadlines, and budget constraints. Present design concepts and strategies to clients and internal stakeholders, articulating creative rationale effectively. Oversee all facets of design production and post-production, ensuring executional excellence from concept to final delivery. Stay ahead of design trends and emerging technologies, including AI and Gen AI-driven tools, and apply them to enhance creative output. Guide and mentor junior designers, fostering a culture of creativity, collaboration, and continuous learning. Ensure alignment with marketing strategy, making data-informed design decisions to optimize engagement and impact. Uphold content and design excellence, adhering to relevant style guides, legal standards, and UI/UX best practices. Professional & Technical Skills: 7-10 years of experience in branding, creative design, or advertising, preferably in a consulting firm, advertising agency, or leading MNC. Bachelor's degree in design, visual arts, or a related field. Strong portfolio showcasing expertise in brand identity, digital campaigns, and multi-platform design execution. Expert-level proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro) and other design tools. Experience with motion graphics, video editing, and interactive design is a plus. Familiarity with AI and Gen AI tools to enhance content creation and design automation. Deep understanding of branding, creative strategy, and digital marketing principles. Strong verbal communication and presentation skills to effectively articulate design ideas and concepts. Excellent research, organizational, and time-management skills. Experience working across multiple industries, handling senior-level client relationships, and managing complex projects. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering.

Salesforce Vlocity – Consultant We are a creative digital consultancy. We combine leading digital and creative capabilities with the deep industry knowledge and experience Deloitte is known for. That means, our clients can bring us their biggest challenges, knowing we have what it takes to bring a business vision to life. With more than 4,000 salesforce professionals across 30 countries, Deloitte brings unmatched capabilities and insights for business transformation built around the salesforce technology platform. Work You’ll Do Practitioners will integrate and learn from talented colleagues who have focused around core domains that we may not have had visibility into. Our move towards integrated solutions demands that everyone adopt a growth mindset and invest in expanding their understanding of what we bring to the marketplace. Practitioners will be able to develop skills in a Portfolio that represents the unification of the some of the most diverse, globally recognized brands and businesses in the organization—an exciting opportunity for their career development. The Team The Customer & Marketing Offering Portfolio integrates our most differentiated, globally recognized customer and marketing businesses. It focuses on owning the commercial agenda through growth strategy, enhanced user experiences, and engagement through the entire customer lifecycle. From our core strengths in creative design, to strategy, platforms and solutions, as well as our continued growth through acquisitions, we are specifically positioned to bring fully integrated solutions to our clients. We are all consumers and personal marketers. This reality is what makes the Customer & Marketing Offering Portfolio so exciting. What we deliver in the market each and every day directly impacts who we are as customers. We are able to deliver on outcomes for the very products and services that we have the privilege of engaging with ourselves. Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the “creative digital consultancy” real and in doing so, make new markets. Qualifications and Experience Required: Educational Qualification - B.E/B.Tech/MCA/MSC/MS Experience Level: Salesforce experience: 3 – 6 years with minimum 1 year of project experience in Vlocity/Salesforce Industries. Must Have Skills: Experience on one of the Vlocity Industry Clouds (Health, Insurance, Communications and Public Sector experience is highly preferred), platform level understanding of OmniStudio OmniScripts, DataRaptors, Integration Procedures, Flexcards, Calculation Procedures, Calculation Matrices, Angular Templates, Vlocity LWC, Vlocity IDX and Salesforce Configuration. Should possess experience in Salesforce Configuration (Workflows, process builders, Sharing- Security Settings) and Customization areas (Apex Trigger, Apex classes, Apex Batch, LWC, Lightning Aura. Understand functional requirements and be able to develop technical designs using standard patterns. Should also be able to communicate this effectively to the team. Should have very good technical and problem - solving skills Ability to design, build and configure applications to meet business process and application requirements leveraging Vlocity configuration and/or customization. Proficiency in understanding the underlying Vlocity data model across industries and building solutions keeping ‘Vlocity First’ approach in mind. Analyzing User Story requirements and develop independently. Communicating and working within a team and mentoring resources who do not possess experience with the product. Triaging the defects independently and support deployments/releases. Contribute to practice level initiatives in building go to market solutions, assets and accelerators. Preferred: Salesforce Certified OmniStudio Developer or Consultant, or/and Vlocity Industry certifications. Salesforce.com Admin or Developer certified. Knowledgeable in Apex and LWC. Holds Vlocity Industry experience on one of the Industries. (Health, Insurance, Communications and Government) How you’ll grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the DU in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Deloitte’s culture Our positive and supportive culture encourages our people to do their best every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer comprehensive well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead happy lives. Learn more about Life at Deloitte. Corporate citizenship Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships that we have with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. #CA-AL #CA-PA2 #CA-RG

Job Title - Brand and Creative Strategy- Designer - Consultant S&C GN SONG Management Level :9 - Consultant Location :Mumbai Must have skills: :Graphic Design and Typography, Adobe Creative Suite Proficiency, 3D Modeling and Animation, Branding and Visual Identity Creation, Photography and Image Editing, Storyboarding and Concept Art, UI/UX Design Principles, Print Production and Prepress Knowledge, Motion Graphics and Video Editing, Campaign Management; Omni-Channel campaign design and management; Campaign reporting and analytics, CMS Good to have skills: NA Job Summary :The Designer is responsible for developing visually engaging and effective designs for marketing campaigns. With 4-6 years of experience, this role requires a strong understanding of both B2B and B2C markets, as well as the ability to design for a variety of media, including print, digital, and social. The Designer will work closely with account, strategy, and creative teams to develop integrated marketing solutions that deliver measurable results. In this role, the Designer will be responsible for developing designs that align with client objectives and brand guidelines, ensuring that all work is delivered on time and within budget. Strong design and communication skills are essential, as the role involves presenting designs to clients and internal stakeholders. The ideal candidate will have a proven track record of developing high-quality designs that drive business growth. Roles & Responsibilities: Lead and own creative work, conceptualizing and developing visually compelling solutions that align with brand objectives and drive business results. Develop high-quality designs for various media, including print, digital, and social, ensuring brand consistency and audience engagement. Collaborate closely with account, strategy, and creative teams to develop integrated marketing solutions. Present design concepts to clients and internal stakeholders, effectively communicating creative rationale and ensuring alignment with business goals. Manage multiple projects simultaneously, meeting deadlines and budget requirements without compromising creative excellence. Oversee all facets of design production and post-production, including working with vendors, printers, and digital platforms. Demonstrate strong visual storytelling abilities through static and motion-based content, ensuring best-in-class execution. Provide constructive feedback to team members and collaborate with cross-functional teams for seamless project execution. Maintain a strategic mindset, ensuring all designs align with marketing objectives and campaign briefs. Stay up to date with design trends, industry best practices, and emerging technologies, including AI-driven design tools and Gen AI applications. Adapt designs based on client feedback and performance insights to enhance effectiveness and engagement. Uphold content excellence within relevant style guides, legal standards, and UI/UX best practices. Professional & Technical Skills: 4-6 years of experience in branding, creative design, or advertising, preferably within a consulting firm, advertising agency, or leading MNC. Bachelor's degree in design, visual arts, or a related field. Strong portfolio showcasing expertise in design across multiple platforms (print, digital, and social). Proficiency in design software, including Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects, Premiere Pro). Experience in motion graphics, video editing, and interactive design is a plus. Familiarity with AI and GenAI tools for design optimization and content generation. Understanding of branding, creative strategy, and digital marketing principles. Strong verbal communication and presentation skills to articulate design concepts effectively. Ability to conduct research and apply insights to enhance visual storytelling and campaign effectiveness. Strong organizational and time-management skills to juggle multiple projects. Experience working across diverse industries and managing client relationships at mid to senior levels. Additional Information: In addition, in order to excel at the role, you will also need to Work with the leadership to support business development and thought leadership in the research/insights space . Be adept at working in a fast-paced dynamic environment both on offshore and onshore locations. Have strong communication and presentation Skills to share the perfect pitch with key stakeholders. Have strong client handling skills to develop, manage and deepen relationships with key stakeholders. Have team building skills to collaborate, work and motivate teams with diverse skills and experience to achieve goals. Possess strong leadership skills along with strong communication, problem solving, organizational and delegation skills to nurture and inspire team members. Identify new opportunities, develop solutions and own proposals end to end. Contribute to offering development skills to identify areas of growth related to specific skills, platforms, assets etc. that contribute to enhancing the brand and creative strategy offering. About Our Company | Accenture

Role : Solution Architect Vlocity Exp: 12-20yrs Notice Period : Immediate Joiner to 60days Location : Bangalore, Pune, Kolkata, Delhi, Hyderabad, Chennai, Bhubaneshwar & PAN India Key Responsibilities: Configure and customize solutions using Salesforce platform to support critical business functions and meet project objectives and client requirement Ensuring Salesforce best practices are followed in configuring and customizing the application Provide detailed level of effort estimates for proposed solutions. Articulate the benefits and risks to a solutions feasibility and functionality Develop, test, and document working custom development, integrations, and data migration elements of a Salesforce implementation Follow and understand Salesforce product and technical capabilities resulting from product releases and acquisitions Communicate with project manager, scrum master, clients and other developers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment Interact directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, customized applications and interactions with internal Salesforce instances Required Skills: Minimum one full cycle project implementations in Vlocity required Strong experience in Vlocity implementation in Telecom or Healthcare domain Lightning web component experience is must Hands on experience with Omni Script, Vlocity Card UI framework, Data raptor for building various advance layouts, user interface, portals and guided process. Strong experience in Agile way of working DevOps practitioner with Bitbucket, Git and CI/CD experience Good understanding and exposure to Vlocity DX Proven knowledge of business process and its KPIs, including best practices to support the relevant business processes Good analytical & problem-solving skill Kindly note : Candidates with Telecom / Healthcare domain is needed with an experience as Architect Mandatory Skills : Salesforce Vlocity, Omni Script, LWC(Lighting), Architect exp Interested candidates do share updated cv at reshmi.das@sdnaglobal.com mention subject line as "Applying for Salesforce Technical Architect"

Genesys Contact Centre test experience Genesys WFM knowledge Contact Centre Reports testing experience is beneficial. Omni Channel testing experience preferred i.e. Webchat, Email, Social Media Writing test scripts from designs, including call flow test cases from Visio Working knowledge of Jira, Excel, Word Able to work independently and as part of a team. Ability to lead testing projects. Ability to communicate effectively, including on customer facing calls.

As a Sr Media Analyst, you will execute marketing programs across a variety of brands and businesses. Identifying and understanding target audiences. Determining the most effective media mix to display ads. Coordinating, monitoring and evaluating media campaigns and strategies will be the primary focus. The main job of a Sr Media Analyst is to build strong relationships with clients and provide strategies and innovative ideas for their media; they work closely with top executives and assist junior-level staff with special projects. Should have consistently demonstrated deep media knowledge and developed strong, strategic deliverables. They are strategic thinkers that consistent elevate their work and build award worthy plans. Integrated Planning professional should have shown the ability to successfully train, mentor, and earn the respect of junior team members. They have built strong cross-functional relationships and earned the trust of their colleagues by consistently delivering top tier work. Individuals in this role oversee all aspects in the planning process, working in close collaboration with their team members to meet and exceeding expectations. Team members also need to understand optimization and to be able to actively manage campaign optimization and performance management They can autonomously participate in external discussions, and able to accurately discuss plans and reporting. Individuals may be called upon to oversee a variety of accounts. Individuals in this role may be expected to support various new business initiatives and client on boarding with limited oversight They foster an environment of collaboration, and open communication. Working at both the account and brand level to implement and activate digital media campaigns: inclusive of building segments, forecasting and booking media placements, building media recommendations and assist in crafting insights based on media campaign performance. You will provide a high level of customer service to collaborate teams/clients with effective communication, timely responses to requests, and proactive resolution of potential issues. With support and guidance from your leader you will build various client or sales deliverables, such as proposals, media approaches, and audience strategies. Be required to work during US Day time (CST) for certain period in the year You will be tasked with this position reports to the Media Manager Roundel media. This is a fantastic opportunity to join an amazing team that was awarded 2017 Digital Marketer of the Year and further your digital media career. Job duties may change at any time due to business needs. About You: Minimum of Bachelor's degree or higher in marketing, economics, or technical specialty Minimum 8-10 years of experience preference in digital marketing, including media planning, programmatic optimization across digital and social channels. Team player and keen to share knowledge with the peers, contributes/respects own ideas and those of others equally. Solid understanding of the omni channel paid media practices to create a cohesive, customized programs for the customer. Experience with media planning and forecasting across an entire digital media program. Ability to manage multiple responsibilities in a fast-paced environment. Previous experience managing large media accounts at a paid media agency. Passionate about media, data, analytics and technology. Experience in understanding & performing advanced analytics on digital data sources (e.g., digital analytics data, digital advertising data, DMP data, audience data, social data, search data, etc.)

Project Role : AI / ML Engineer Project Role Description : Develops applications and systems that utilize AI tools, Cloud AI services, with proper cloud or on-prem application pipeline with production ready quality. Be able to apply GenAI models as part of the solution. Could also include but not limited to deep learning, neural networks, chatbots, image processing. Must have skills : Machine Learning Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :These roles have many overlapping skills with GENAI Engineers and architects. Description may scaleup/scale down based on expected seniority. Roles & Responsibilities:-Implement generative AI models, identify insights that can be used to drive business decisions. Work closely with multi-functional teams to understand business problems, develop hypotheses, and test those hypotheses with data, collaborating with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.-Conducting research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services.-Optimizing existing generative AI models for improved performance, scalability, and efficiency.-Ensure data quality and accuracy-Leading the design and development of prompt engineering strategies and techniques to optimize the performance and output of our GenAI models.-Implementing cutting-edge NLP techniques and prompt engineering methodologies to enhance the capabilities and efficiency of our GenAI models.-Determining the most effective prompt generation processes and approaches to drive innovation and excellence in the field of AI technology, collaborating with AI researchers and developers-Experience working with cloud based platforms (exampleAWS, Azure or related)-Strong problem-solving and analytical skills-Proficiency in handling various data formats and sources through Omni Channel for Speech and voice applications, part of conversational AI-Prior statistical modelling experience-Demonstrable experience with deep learning algorithms and neural networks-Developing clear and concise documentation, including technical specifications, user guides, and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.-Contributing to the establishment of best practices and standards for generative AI development within the organization. Professional & Technical Skills: -Must have solid experience developing and implementing generative AI models, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs.-Must be proficient in Python and have experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras.-Must have strong knowledge of data structures, algorithms, and software engineering principles.-Must be familiar with cloud-based platforms and services, such as AWS, GCP, or Azure.-Need to have experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face.-Must be familiar with data visualization tools and libraries, such as Matplotlib, Seaborn, or Plotly.-Need to have knowledge of software development methodologies, such as Agile or Scrum.-Possess excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Additional Information:-Must have a degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. A Ph.D. is highly desirable.-strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience.-You possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Additional Information: The candidate should have a minimum of 5 years of real time experience in Machine Learning. A 15 years full time education is required. Qualifications 15 years full time education

Responsible for the end-to-end solution design and architecture Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins. Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including business capabilities, value streams and business processes. Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA). Effectively communicate technical requirements to engineers and non-technical requirements to the business. Understands the context of the supported product and product portfolio within the organization and its competitive landscape. Minimum Qualifications Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform. 8+ years of experience implementing Salesforce Applications. Demonstrated experience of crafting and owning the 23 year product roadmap and vision. 10+ years of experience integrating systems with third-party service vendors. Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions. Demonstrated experience working in a fast-paced deadline-focused environment. Demonstrated success in challenging the status quo and driving impact across stakeholders. Understands the context of the supported product and product portfolio within the organization and its competitive landscape. Preferred Qualifications Experience in implementing latest AI technology such as Agentforce, Einstein AI, Gen AI and machine learning. 10+ years of experience implementing or building solutions with enterprise software. Experience in handling business and leadership communication with internal and external stakeholders and users. Experience in managing large initiatives and multi-tenant Salesforce orgs. Demonstrated experience with lightning component development and Apex code. Preferred Certifications: Advanced Administrator, Service Cloud Consultant, Application Architect and Agentforce Specialist.

We are seeking an Application Manager to own and maintain the Salesforce platform being part of Care Enterprise Products team group. The role will contribute to the management of Service Cloud features and will guide the work of our Salesforce development team. . Application Manager, Salesforce Service Cloud Responsibilities Responsible for the end-to-end solution design and architecture Demonstrated experience of crafting and owning the 23 year product roadmap and vision. Deliver innovative technical products on an aggressive timeline with a team of world-class engineers and admins. Collaborates with Business, Engineering, and peer Product Managers to capture business and solution architecture including business capabilities, value streams and business processes. Collaborates with peer product manager, and other stakeholders to create product strategy, identify investments and create roadmaps that support business goals and align to the minimum viable architecture (MVA). Effectively communicate technical requirements to engineers and non-technical requirements to the business. Understands the context of the supported product and product portfolio within the organization and its competitive landscape. Having working experience in the Customer Service products and industry's best practices and emerging technologies. Minimum Qualifications Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience. 5+ years of experience implementing Salesforce Applications 5+ years of experience integrating systems with third-party service vendors 5+ years of experience as an SFDC architect with advanced knowledge of Salesforce platform Self-starter with experience working independently Demonstrated experience working in a deadline-focused environment Demonstrated expertise working with stakeholders and users Proficiency using flow builder, process builder, Omni-channel, entitlement and other out of the box solutions Certifications: Advanced Administrator, Service Cloud Consultant, and Application Architect Demonstrated success in challenging the status quo and driving impact across stakeholders Understands the context of the supported product and product portfolio within the organization and its competitive landscape. Preferred Qualifications Experience in implementing latest AI technology such as AgentForce, Einstein AI, Gen AI and machine learning. 10+ years of experience implementing or building solutions with enterprise software. Experience in handling business and leadership communication with internal and external stakeholders and users. Experience in managing large initiatives and rollouts. Demonstrated experience with lightning component development and Apex code.

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Salesforce Omnistudio Platform, Salesforce Health Cloud Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. This role requires strong leadership skills and expertise in Salesforce Omnistudio Platform. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Lead the effort to design, build, and configure applications. Act as the primary point of contact for application-related matters. Oversee the entire application development process. Ensure successful implementation of applications. Professional & Technical Skills: Must Have Skills:Proficiency in Strong Salesforce Omni script Platform, Salesforce Health Cloud. Strong understanding of Salesforce Health Cloud and its functionalities. Experience in designing and implementing applications using Salesforce Omniscript Platform. Knowledge of Salesforce development best practices and coding standards. Experience in integrating Salesforce applications with external systems. Familiarity with Salesforce data models and database concepts. Additional Information: The candidate should have a minimum of 5 years of experience in Salesforce Omni script Platform. This position is based in Mumbai. A 15 year full-time education is required. Qualification 15 years full time education

Project Role : Business Process Architect Project Role Description : Design business processes, including characteristics and key performance indicators (KPIs), to meet process and functional requirements. Work closely with the Application Architect to create the process blueprint and establish business process requirements to drive out application requirements and metrics. Assist in quality management reviews, ensure all business and design requirements are met. Educate stakeholders to ensure a complete understanding of the designs. Must have skills : Retirement Planning Services Good to have skills : Requirements Analysis Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a passionate and analytical Business Analyst to join our dynamic Retirement Services team. In this role, you will play a pivotal role in identifying and driving impactful improvements across our services, helping us deliver exceptional value to our clients as they plan for and navigate their retirement journey. Roles & Responsibilities: Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement and optimization. Partner with key stakeholders across the organization to understand needs, challenges, and objectives. Elicit, document, and analyze business requirements for new initiatives, projects, and enhancements. Develop clear and concise user stories and functional specifications. Evaluate potential solutions and technologies, assessing their feasibility, cost-effectiveness, and impact. Collaborate with IT teams to translate business requirements into technical specifications. Manage project scope, timelines, and resources, ensuring projects are delivered on time and within budget. Create and maintain comprehensive documentation, including requirements documents, process maps, and user guides. Present findings and recommendations to stakeholders in a clear and compelling manner. Stay up-to-date on industry trends and best practices in retirement services.Professional & Technical Skills: X-years of experience as a Business Analyst, preferably in the financial services or retirement services industry. Deep experience/knowledge in more than 2 of the following areas- Institutional Servicing (remittance services, plan management, sponsor management), Distributed Transactions (Money In - Money Out , Transaction Mgmt, accumulation-deaccumulation), Offer Selection and Mgmt (Onboarding (plan/sponsor/participant, setup & change ), Education & Advice (Retirement advisory, Financial Wellness), Participant management, Account Management ( Customer Profile, Customer Account information, Saving and Investing), reporting, customer service, Annuity Servicing, Engagement & Distributions (Enrollment and Onboarding), Financial products ( Defined Contributions, Lifetime Investment Solutions) Marketing ( Messaging and Communications). Working experience on Agile, DevOps. Good to have experience working as a Scrum master. Working experience on OMNI is preferred. Strong analytical and problem-solving skills. Excellent communication and presentation skills, both written and verbal. Ability to work independently and as part of a team. Proficient in MS Office Suite, with experience in data analysis tools preferred. Knowledge of industry regulations and standards related to retirement plans a plus.Financial knowledge: Types of retirement accounts:Deep understanding of various retirement accounts like IRAs, 401(k)s, Roth IRAs, pensions, and health savings accounts (HSAs). Tax implications:Understanding of tax laws and regulations related to retirement savings and distributions. Investment strategies:Familiarity with investment vehicles, asset allocation, and risk management strategies suitable for retirees. Estate planning:Basic understanding of estate planning concepts and their impact on retirement assets. Products and Services:Deep understanding of Retirement product offerings, including annuities, investment accounts, life insurance, and retirement planning tools. Plan rules and regulations:Knowledge of plan specific rules, enrollment procedures, contribution limits, withdrawal options, and loan features. Compliance requirements:Understanding of ERISA, SECURE Act 2.0 and other regulatory requirements governing retirement plans. Data analysis:Ability to analyze plan data to identify trends, assess performance, and informed decision-making. Recordkeeping Systems:Deep understanding of specialized recordkeeping systems used for managing retirement plan data, including participant demographics, contributions, investments, distributions, and benefit payments. Additional Information: Problem-solving and Analytical Skills:Ability to identify and resolve discrepancies in data, investigate missing information, and analyze recordkeeping trends. Project Management:Experience managing recordkeeping-related projects on time and within budget. Attention to Detail:Ability to work meticulously and ensure accuracy in recordkeeping tasks. Qualifications 15 years full time education

The Strategy & Consulting Global Network Song Practice | Nice CXone- Consultant Join our team of Strategy & Consulting Global Network Song consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change. Practice :Strategy & Consulting Global Network Song I Areas of Work :Nice CXone Contact Centre Solutions and Pre-Sales | Level :Consultant | Location :Gurgaon, Mumbai, Bangalore, Hyderabad, Chennai, Pune | Years of Exp: 4-8 years Explore an Exciting Career at Accenture Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consultings Global Network practice. The Practice- A Brief Sketch The practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will Use understanding of contact center framework- Work in high-paced and complex projects along with understanding industry specific customer service processes, operations and functional needs of the project. Deploy customer service concepts and contact center skills: Manage stakeholder expectations and engage in resolving issues and risks for the success of the project Design and deliver customer interaction solutions across: Apply across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...) Apply leading-edge expertise in implementing omni-channel/multichannel applications :Experience across IVR, Callback, Web, Email, Chat, SMS, Social Media etc. contact center applications using dev tools e.g., Designer Maximize understanding of CC Framework: Deep dive into integration with internal and external components, API integrations, understanding of Java and Webservices. Use deep knowledge of multiple self-service and speech recognition vendors offerings: Knowledge of both real-time and historical reporting and analytics, managing routing rules, conversational & contextual services, back-office workload distribution, agent desktop applications. Bring your best skills forward to excel at the role: Sound and expert understanding of Contact Center solutions: Components both for on premise and cloud solution types, in depth experience in designing and implementing key business processes in the domain of Customer Services Read about us. Qualifications Your experience counts! 4-8 years experience in depth Functional and technical experience on delivering Voice and Non-Voice solutions ex. (SMS, Email, Chat, web etc.) applications solutions using application development tools. Experience in implementing at least 1 NICE inContact / CXone project a must (which involves integration with CRM as well as Agent screen pop) and functional, technical detailed design and over-all application experience on building multichannel self-service/IVR and DFO. Experience in CC Cloud administration and system management:Experience in preparing contact center application architecture & design, experience in leveraging CC products to automate customer service processes, experience in integrating web apps with AI for Natural Language processing including Bot, AI, RPA. Whats in it for you? An opportunity to work on with key G2000 clients Potential to with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies. Ability to embed into everythingfrom how you service your clients to how you operate as a responsible professional. Personalized training modules to develop your to grow your skills, industry knowledge and capabilities Opportunity to thrive in a that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.