Om Freight Forwarders Limited

: Customer Service – Freight Forwarders Location: Mulund West Job Summary: Key Responsibilities: Manage Sea Freight Bookings: Handle customer inquiries and bookings for sea freight Coordinate with shipping lines and overseas agents for space bookings and schedules. Customer Communication: Act as the primary point of contact for sea freight customers. Provide updates on shipment status and resolve any service issues promptly. Address customer concerns, complaints, or exceptions professionally. Documentation & Compliance: Prepare and verify shipping documents such as Bill of Lading, commercial invoices, packing lists, etc. Ensure all documentation complies with international trade regulations and Incoterms. Shipment Coordination: Track and monitor shipments from origin to destination. Coordinate with customs brokers, trucking companies, and warehouses for timely pick-up and delivery. Data Entry & System Updates: Accurately input shipment details into the freight management system Generate and issue invoices, handle billing queries. Problem Solving: Proactively manage shipment delays, port congestion, and exceptions. Provide solutions and alternative shipping options when needed. Team Collaboration: Work closely with operations, sales, and customs departments. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Benefits: Food provided Health insurance Paid sick time Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Speak with the employer +91 9321765347