1226 Okta Jobs - Page 29

Partner One Capital is seeking a dedicated Solutions Delivery Specialist with expertise in HPE Nonstop Security to join our dynamic team. In this role, you will be responsible for the implementation, support, and optimization of our security solutions aimed at safeguarding critical data and ensuring robust operational integrity. Responsibilities: Architect, deploy, and secure our product implementations in regulated global customer environments, ensuring high availability and strict security compliance Serve as a Nonstop subject matter expert (SME) with mastery over platform-specific development, integration, and operations Lead full lifecycle solution delivery - from scoping, planning, and installation to configuration, testing, knowledge transfer, and long-term support Collaborate closely with our product, engineering, and sales teams, as well as HPE Nonstop stakeholders, to ensure successful engagements and proof-of-value demonstrations Deliver customer training, technical documentation, and best practices tailored to highly regulated enterprise environments Integrate XYPRO solutions with enterprise ecosystems such as SailPoint, CyberArk, ServiceNow, Splunk, Okta, PING and other identity, compliance, and threat detection platforms Represent XYPRO and HPE Nonstop at customer sites, industry events, and internal strategy sessions—demonstrating thought leadership and technical credibility Identify and influence upsell and cross-sell opportunities during the implementation lifecycle Requirements Multiple years of hands-on experience with HPE Nonstop server architecture, development, and systems operations Recognized expert in security, compliance, and integration on Nonstop, with deep familiarity with Enscribe, SQL/MP, and SQL/MX In-depth understanding of security protocols and enterprise integration standards: LDAP, REST, MFA, SAML, OAuth2, SSL/TLS, TCP/IP, firewalls, and networking Proven experience in customer-facing technical leadership, including facilitating workshops, gathering requirements, leading training, and resolving escalations Comfortable interacting with executives and engineers - able to translate business needs into secure, scalable solutions Strong communication skills, attention to detail, and the ability to manage multiple high-stakes projects simultaneously A passion for delivering excellence and mentoring others in rare, legacy enterprise environments Willingness to travel as needed to meet customer and business demands

Design and develop full-stack applications using React (frontend) and Fast API (backend) Build and optimize LLM applications using Langchain and related frameworks Architect and maintain cloud-native applications on AWS EKS clusters Implement and optimize integrations with Bedrock services for LLM functionalities Develop and maintain AI pipelines using Python ML frameworks Manage and optimize databases (ex. PostgreSQL) in AWS RDS Integrate and maintain SSO solutions using OKTA Collaborate with AI researchers to implement and deploy ML models Design and develop RESTful APIs for AI service integration Implement secure and scalable cloud infrastructure using AWS services Lead technical design discussions and architecture reviews To ensure youre set up for success, you will bring the following skillset & experience: 5+ years of full-stack development experience Strong proficiency in React.js and modern JavaScript/TypeScript Expert-level Python development skills Experience with Python AI/ML frameworks: Langchain for LLM applications NumPy and Pandas for data manipulation Scikit-learn for ML implementations PyTorch or TensorFlow (preferred) Experience with Fast API framework Proven experience with AWS services, especially EKS and RDS Solid understanding of Kubernetes and container orchestration Experience with PostgreSQL and database optimization Knowledge of authentication systems and SSO implementation (OKTA preferred) Experience with CI/CD pipelines and DevOps practices Understanding of RESTful API design principles Whilst these are nice to have, our team can help you develop in the following skills: Experience with LLM integration and AI services Familiarity with AWS Bedrock or similar AI services Strong background in Python ecosystem: Hugging Face transformers Streamlet for AI applications Experience with vector databases (e.g., Pinecone, Chroma) Experience in prompt engineering and LLM optimization techniques Experience in implementing microservices architecture Experience with monitoring and observability tools Security best practices in cloud environments

Who We Are Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from the office three days a week. Who You Are The ideal candidates will be responsible for identifying, engaging, and qualifying potential customers. You’ll play a pivotal role in expanding our customer base by connecting enterprise organizations with our enterprise sales team. We’re looking for SDRs who can produce, learn quickly, and adapt to a variety of solutions and outreach methods. We want someone who is driven, eager to learn, and willing to put in the time to make Ema successful. Responsibilities To create qualified opportunities for the sales team. Use different outreach methods to engage our ICP(LinkedIn, Email sequencing, cold calls.) Work closely with marketing, drive attendance to webinars, follow up with attendees, help set up meetings for our sales teams at different events. Work closely with sales to help book meetings for targeted accounts Own your book of business (Know your metrics, SQL’s value, and assigned solutions) Qualifications Minimum of 3 years of experience in a Sales/Business Development or similar role, ideally in SaaS or technology-driven companies. Proven track record of successful lead generation, qualification, and pipeline management. Has experience selling platform like products with multiple capabilities Familiarity with Hubspot and other sales engagement tools. Exceptional verbal and written communication skills. Experience in a fast-paced startup environment is a plus. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

(Executive, Post-Sales Hybrid — or Bangalore 3 days/week on-site) About Ema Ema is a Series-A startup ( $61 M raised; Accel, Section 32, Prosus, Wipro Ventures, Hitachi Ventures ) that builds the Universal AI Employee – an agentic AI network that observes, reasons and acts across 200+ SaaS and internal APIs via our Generative Workflow Engine™ (GWE). Emerging from stealth in 2024, we have tripled our customer base and forged GTM alliances with Microsoft, Teleperformance, Google, Wipro, Hitachi Digital Services, ISG, KPMG, PWC and NDI . Founded by ex-Google, Coinbase, and Okta executives, we operate out of Silicon Valley and Bangalore. The Opportunity Reporting to the CEO, the Head of Customer Value & Experiences owns the entire post-sales P&L and customer journey – from first pilot to global roll-out and renewal. You will scale Ema’s TAM (Technical Account Management), Customer Value Engineering, and Support functions to propel our next phase of growth (from ~$4 M to $40 M ARR). Success means shorter time-to-value, 130 %+ net-revenue-retention, and NPS ≥ 70. Key Responsibilities Strategy & Planning - Define a 24-month post-sales roadmap that aligns with company OKRs and investor milestones; translate into quarterly targets for TTV, adoption, NRR, and gross margin. Delivery Excellence - Guarantee 100 % enterprise implementations go live on-time / on-budget with onboarding NPS ≥ 80; codify a global playbook that halves average time-to-value within 12 months. Customer Health & Expansion - Own health‐scoring, QBRs, and exec-level success plans; drive ≥ 35 % upsell / cross-sell penetration and partner with Sales on renewal negotiations. Support & Incident Governance - Stand-up tiered, follow-the-sun support; achieve 90 %+ CSAT and 20 % YoY reduction in median resolution time through automation and self-service. Voice of Customer (VOC) - Institute a 60-day closed-loop VOC program that feeds product requirements to GWE and Fusion squads; prioritize roadmap features with $ impact models. Organizational Leadership - Hire, coach, and retain a world-class org (TAM, CVE, Support) across US & India; embed a high-bar culture of ownership, data-driven decision-making, and operational excellence. Ideal Profile 12 + yrs leading post-sales orgs (CS, TAM, Value Engineering) in high-growth B2B SaaS or AI infrastructure; 5 + yrs at VP/Head-of level. Proven ownership of $10 M-$50 M ARR portfolios with NRR ≥ 120 %. Deep fluency in agentic/LLM architectures, cloud (AWS/Azure/GCP), APIs & enterprise integrations; able to whiteboard a secure, scalable GWE deployment for a Fortune 1000. Track record of building geo-distributed teams and process at seed-to-Series C startups. Certifications (PMP, Six-Sigma Black Belt, ScrumMaster) or equivalent operational rigor. Executive gravitas with C-suite customers; inspires trust and action across Product, Sales, and Engineering. Why Ema Category leadership in agentic AI – backed by Accel, Section 32, Prosus, and Microsoft High-impact seat at the exec table – shape GTM, product, and culture. Hybrid flexibility, competitive comp (cash + equity), and fast growth trajectory. Culture built on Quality, Ownership, Impact, and Radical Collaboration. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. Role Overview As a Platform Product Manager at Ema Unlimited, you will drive the vision, strategy, and execution for our core infrastructure and platform capabilities. You'll work closely with engineering, GTM, and partner teams to ensure the Ema platform is reliable, scalable, and always ahead of product needs. This role is ideal for a technically fluent product leader who thrives in fast-paced, high-ownership environments. Roles and Responsibilities Platform Vision & Roadmap Define and evolve the long-term vision for Ema’s infrastructure platform. Maintain a roadmap that balances innovation with scalability and security. Execution & Delivery Drive end-to-end delivery of high-impact platform features. Set aggressive goals and track performance through clear metrics. Balance partner/customer needs with engineering feasibility. Partner & Product Enablement Anticipate and resolve onboarding and operational challenges for internal and external partners. Build infrastructure to empower partners and teams to operate seamlessly on Ema’s platform. Cross-functional Collaboration Collaborate deeply with Engineering, GTM, and partner-facing teams to ensure platform success. Provide product education and resources to internal stakeholders. Product Success & Growth Track adoption and usage metrics to identify growth opportunities. Constantly improve based on data insights and partner feedback. Eligibility Criteria Experience 5+ years of product management experience in fast-paced B2B, SaaS, or enterprise tech environments. Proven background managing backend or infrastructure platforms at scale. Technical Background Degree in Computer Science or related field; must be able to navigate deep technical discussions. Strong grasp of agentic and generative AI technologies is a plus. Skills & Attributes Exceptional strategic thinking, execution rigor, and partner empathy. Strong communication skills with the ability to translate tech for non-technical audiences. Data-driven decision-maker with analytical depth. Cultural fit: ownership mindset, curiosity, adaptability, and collaborative spirit. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who We Are Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from office three days a week. Who You Are We are seeking an experienced DevOps Engineer to join our growing team and play a pivotal role in designing and building our platform and infrastructure as we continue to scale our product and user base. As a part of our team, you will be working in a dynamic, fast-paced environment to ensure the reliability, scalability, and performance of our systems, while focusing on service architecture and deployment, query optimization, distributed systems, data and machine learning infrastructure, and security and authentication. Most importantly, you are excited to be part of a mission-oriented, fast-paced, high-growth startup that can create a lasting impact. You Will Partner with product teams to architect, design, and build the foundational infrastructure for our products. Exhibit agility in technology decision-making and adaptability in work methodologies, given our dynamic early-stage startup environment. Capable of building infrastructure components from scratch, matching the rapid velocity demands of an early-stage startup. Design, develop, and deploy highly available and scalable Multi-tenant SaaS solutions on any one of the public cloud networks like AWS, Azure and GCP. Leverage technologies such as Kubernetes, Helm, Terraform, and Istio to achieve infrastructure resilience. Drive the automation of infrastructure tasks, from provisioning to configuration management and deployment, utilizing tools like Terraform, Ansible, and Kubernetes. Collaborate closely with the software development team to refine CI/CD pipelines, e.g., using GitHub Actions and Cloud Build tools, enhance service interfaces, and improve the overall developer experience. Do Scripting in Shell, Python. Nice to Have ML/OPs experience Architect and implement advanced observability solutions using tools like Prometheus and Grafana. Ensure real-time alerting and error tracking with Sentry and Pagerduty to maintain system health and performance. Proactively and automatically identify and remediate infrastructure vulnerabilities, ensuring the highest level of security and compliance standards. Deploy comprehensive testing frameworks, including tools like Selenium for end-to-end testing. Ensure robust integration and system testing to maintain software quality. Engineer sophisticated network designs that facilitate a multi-cloud data-plane through private links, all while centralizing the control plane within cloud provider service. Performance Analysis: Regularly monitor system health, analyze performance metrics, and recommend enhancements. This includes optimizing database queries and ensuring peak database performance. Experience with query optimization, data normalization, and related performance improvement techniques. Experience with event-driven data and machine learning infrastructure, including streaming pipelines, database systems, model training Qualifications Bachelor's or Master's degree in Computer Science or related field. 4+ years of experience in Infrastructure engineering, or a similar role, preferably using Azure. Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Ability to work independently and as part of a team Experience working with global teams Experience with air-gapped cloud environments or private clouds Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Role Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. In this role you will drive: Customer Engagement Develop deep relationships with enterprise customers across various industries. Understand customer needs, business goals, and challenges to align solutions effectively. Serve as the trusted advisor and single point of contact for enterprise accounts. Conduct regular business reviews to track KPIs, drive adoption, and showcase value. Customer Onboarding & Product Adoption Manage the onboarding process, ensuring smooth deployment and integration. Train and educate customer teams on product usage, new features, and best practices. Monitor product adoption and proactively address potential challenges. Retention & Growth Identify upselling and cross-selling opportunities to help customers expand their usage. Manage renewals and reduce churn by addressing risks and advocating customer needs internally. Collaborate with the sales team to drive account expansions and referrals. Issue Resolution & Customer Advocacy Partner with technical support to resolve issues quickly and efficiently. Escalate critical customer concerns to relevant internal stakeholders. Act as the voice of the customer, providing product feedback and insights to the product team. Metrics & Reporting Track key metrics such as NPS, customer health scores, and renewal rates. Maintain customer records, activities, and progress in the CRM system. Skills And Qualifications Relevant Experience: 5+ years in Customer Success, preferably in Enterprise SaaS Knowledge of AI: Familiarity with artificial intelligence technologies, concepts, and applications, with the ability to articulate their value proposition to potential customers. Communication Skills: Excellent verbal and written communication skills, with the ability to effectively convey complex information and build rapport with diverse audiences. Strategic Thinking: Strong analytical and problem-solving skills, with the ability to understand customer needs, identify opportunities, and develop tailored solutions to drive sales growth. Negotiation Skills: Demonstrated ability to negotiate and close deals, with a keen understanding of pricing strategies, contract terms, and negotiation tactics. Customer Focus: Customer-centric mindset with a commitment to delivering exceptional service and building long-term relationships with clients. Adaptability: Ability to thrive in a fast-paced startup environment, with the flexibility to adapt to changing priorities, overcome challenges, and seize opportunities for growth. Ema is the right place for you if you have: A hustler's mindset with a strong sense of urgency and a bias for action. You should be a self-starter who thrives in a fast-paced, results-driven environment. Like to own and drive projects with a high bar on quality. We will always love it if you take ownership of a problem and try to solve it without asking for permission. Like to measure the impact of everything that you do and set and achieve aggressive goals Are willing to roll up your sleeves and get things done. We don’t have manager roles at Ema - everyone is expected to do the work of an IC as well. To get a better understanding of the culture at Ema, please read our values, operating principles and blogs Benefits Competitive salary and performance-based bonuses. Opportunity to be the founding Customer Success Specialist with one of the industry’s leaders in the agentic AI space Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Join Ema Unlimited, a pioneering company at the forefront of Generative AI technology. We are seeking a talented Product Designer to contribute to the development of Ema, our Universal AI Employee. In this role, you will design user experiences that simplify complex workflows and enhance productivity for enterprises globally. About Ema Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from the office three days a week. Role Overview We are seeking a talented Product Designer to contribute to the development of Ema, our Universal AI Employee. In this role, you will design user experiences that simplify complex workflows and enhance productivity for enterprises globally. Roles And Responsibilities User-Centered Design: Create intuitive and visually appealing user interfaces by considering market analysis, data insights, customer feedback, and technical constraints. Collaboration: Work closely with cross-functional teams including user research, engineering, and product management to bring design concepts to life. Prototyping: Quickly and thoroughly develop user flows, wireframes, design mockups, and prototypes to conceptualize new product initiatives. Simplification: Relentlessly simplify and distill complex processes into elegant and user-friendly interfaces. Consistency: Establish and maintain detailed user-interface patterns and design system specifications, ensuring consistent application across all products Communication: Effectively communicate complex design concepts across various audiences and organizational levels. Continuous Improvement: Incorporate feedback from users and team members to continuously improve the design and functionality of our products. Qualifications Experience: 5+ years of experience in UX/UI design, with a portfolio showcasing your ability to create intuitive and user-centered designs. Technical Skills: Proficiency in design tools such as Figma, Adobe XD, Sketch or similar. Strong understanding of current web technologies and best practices. Analytical Skills: Ability to use data to inform design decisions and demonstrate a critical awareness of the implications on user-centered design. Detail-Oriented: Strong attention to detail with the ability to thrive in a fast-paced, dynamic environment. Team Player: Comfortable working on technical teams and collaborating across different departments. Education: Bachelor’s degree in Design, Human-Computer Interaction (HCI), or a related field. Preferred Qualifications Examples of Shipped Work: Demonstrated experience with shipped work across multiple platforms. Mentorship: Experience mentoring junior designers. Innovation: Passion for learning and driving innovation in UX design. Why Ema Unlimited? Innovative Technology: Be a part of a groundbreaking company transforming enterprise workflows with Generative AI. Talented Team: Work alongside a powerhouse team of engineers and designers from leading tech companies and top-tier educational institutions. Growth Opportunities: Ema Unlimited is backed by prominent investors, providing ample opportunities for professional growth and development. Hybrid Work Environment: Enjoy the flexibility of a hybrid work setup, with the opportunity to collaborate in our Mountain View offices. Join us at Ema Unlimited and help shape the future of enterprise productivity with cutting-edge AI technology. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore. This will be a hybrid role where we expect employees to work from office three days a week. In This Role, You Will Design, develop, and implement exceptional user interfaces for web applications, using modern web technologies such as HTML, CSS, and JavaScript. Collaborate closely with product managers, UX designers, and other stakeholders to gather requirements, own the user experience, develop wireframes, and create high-fidelity prototypes. Develop and maintain API integrations, ensuring seamless communication between front-end and back-end systems, as well as with third-party services. Build, test, and deploy web applications using a variety of web development frameworks, such as React, Angular, Vue.js, or Next.js. Troubleshoot and resolve UI-related issues, guaranteeing a consistent and optimal user experience across multiple platforms and devices. Build end-to-end writing clean, maintainable, and well-documented code, adhering to established coding standards and deploy/debug using platforms like Vercel. Ideally, You'd Have Bachelor's degree in Computer Science, Web Development, or a related field, or equivalent work experience. A minimum of 5 years of professional experience in UI engineering, with a focus on API integration, data visualization, and web app development. Strong proficiency in HTML, CSS, and JavaScript, as well as experience with modern front-end frameworks, such as React, Angular, Vue.js or Next.js. Experience with RESTful and gRPC APIs and API integration, as well as familiarity with JSON, XML, and OAuth. Knowledge of back-end technologies, such as Python, and experience with server-side frameworks, such as FastAPI, is a plus. Familiarity with version control systems, such as Git, and build/deploy platforms such as Vercel. Excellent problem-solving and analytical skills, with a keen eye for user experience and a strong commitment to delivering the highest-quality user experience. Strong communication and collaboration skills, with the ability to work effectively both independently and as part of a team. Experience working with global teams Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Who We Are Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google). Our team is a powerhouse of talent, comprising engineers from leading tech companies like Google, Microsoft Research, Facebook, Square/Block, and Coinbase. All our team members hail from top-tier educational institutions such as Stanford, MIT, UC Berkeley, CMU and Indian Institute of Technology. We’re well funded by the top investors and angels in the world. Ema is based in Silicon Valley and Bangalore, India. This will be a hybrid role where we expect employees to work from office three days a week. Who You Are We're looking for an innovative and passionate Machine Learning Engineers to join our team. You are someone who loves solving complex problems, enjoys the challenges of working with huge data sets, and has a knack for turning theoretical concepts into practical, scalable solutions. You are a strong team player but also thrive in autonomous environments where your ideas can make a significant impact. You love utilizing machine learning techniques to push the boundaries of what is possible within the realm of Natural Language Processing, Information Retrieval and related Machine Learning technologies. Most importantly, you are excited to be part of a mission-oriented high-growth startup that can create a lasting impact. You Will Conceptualize, develop, and deploy machine learning models that underpin our NLP, retrieval, ranking, reasoning, dialog and code-generation systems. Implement advanced machine learning algorithms, such as Transformer-based models, reinforcement learning, ensemble learning, and agent-based systems to continually improve the performance of our AI systems. Lead the processing and analysis of large, complex datasets (structured, semi-structured, and unstructured), and use your findings to inform the development of our models. Work across the complete lifecycle of ML model development, including problem definition, data exploration, feature engineering, model training, validation, and deployment. Implement A/B testing and other statistical methods to validate the effectiveness of models. Ensure the integrity and robustness of ML solutions by developing automated testing and validation processes. Clearly communicate the technical workings and benefits of ML models to both technical and non-technical stakeholders, facilitating understanding and adoption. Ideally, You'd Have A Master’s degree or Ph.D. in Computer Science, Machine Learning, or a related quantitative field. Proven industry experience in building and deploying production-level machine learning models. Deep understanding and practical experience with NLP techniques and frameworks, including training and inference of large language models. Deep understanding of any of retrieval, ranking, reinforcement learning, and agent-based systems and experience in how to build them for large systems. Proficiency in Python and experience with ML libraries such as TensorFlow or PyTorch. Excellent skills in data processing (SQL, ETL, data warehousing) and experience working with large-scale data systems. Experience with machine learning model lifecycle management tools, and an understanding of MLOps principles and best practices. Familiarity with cloud platforms like GCP or Azure. Familiarity with the latest industry and academic trends in machine learning and AI, and the ability to apply this knowledge to practical projects. Good understanding of software development principles, data structures, and algorithms. Excellent problem-solving skills, attention to detail, and a strong capacity for logical thinking. The ability to work collaboratively in an extremely fast-paced, startup environment. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. Product Strategy & Vision In this role, your work will involve: Define and communicate the product strategy and roadmap based on market trends, customer needs, and company goals. Work closely with senior management and stakeholders to align the product strategy with business objectives. Market & User Research Conduct market research and competitor analysis to identify opportunities, gaps, and market demands. Understand customer needs and translate them into product requirements. Define user personas and use cases to ensure products meet user expectations. Product Development Collaborate with engineering, design, and marketing teams to deliver products that are functional, user-friendly, and aligned with business goals. Prioritize product features, enhancements, and bug fixes based on customer feedback, technical feasibility, and business impact. Manage the product development lifecycle, including setting timelines and milestones. Cross-Functional Collaboration Work closely with cross-functional teams (sales, marketing, customer support) to ensure successful product launches. Communicate progress, roadblocks, and product updates with stakeholders and teams across the organization. Lead and facilitate communication between technical and non-technical teams. Performance Tracking & Iteration Define key performance indicators (KPIs) for product success. Track product performance post-launch and gather customer feedback for continuous improvement. Iterate on product features based on data insights and feedback. Stakeholder Management Present product updates, roadmaps, and strategies to senior leadership and key stakeholders. Manage relationships with external vendors and partners as needed. Go-to-Market Strategy Collaborate with the marketing and sales teams to define go-to-market strategies for product launches. Ensure proper communication and training for internal teams and customers during product releases. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, or a related field. An MBA or equivalent experience is a plus. 6+ years of experience in product management, preferably in the tech or software industry. Strong understanding of product development processes, including agile methodologies. Ability to work with cross-functional teams and influence without direct authority. Excellent communication, leadership, and problem-solving skills. Analytical mindset with the ability to interpret data and make informed decisions. Strong organizational and project management skills. Preferred Skills Familiarity with tools like JIRA, Asana, or other project management platforms. Knowledge of user experience (UX) design principles. Experience working with APIs and technical teams. Data-driven mindset with experience in A/B testing and user research methodologies. Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Opportunity Summary Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the Universal AI employee. We are founded by ex-Google, Coinbase, Okta executives, and serial entrepreneurs. We’re well-funded by the top investors and angels in the world. Ema is based in Silicon Valley with offices in Bangalore. This will be a hybrid role where we expect employees to work from the office three days a week. The Web Developer will be responsible for designing, coding, and maintaining the company website, focusing on enhancing user interaction through advanced graphics and animations. The role involves collaborating with designers, product managers, marketers, other developers, and stakeholders to create visually appealing, interactive, and user-friendly web pages that effectively communicate our brand and help drive sales growth. In This Role, You Will Design, develop, test, and deploy responsive web pages that work across desktop, mobile and tablet devices with advanced graphic interactions. Create interactive website elements and implement dynamic and engaging animations using HTML/CSS, JavaScript, and related frameworks. Write well-designed, testable, and efficient code by using best software development practices. Work with graphic designers to integrate visual content seamlessly into the website. Optimize graphic elements to ensure fast load times and smooth performance across devices. Ensure the performance, quality, and responsiveness of interactive elements. Optimize website for maximum speed and scalability. Develop and maintain CMS, ensuring seamless communication between front-end and back-end systems, as well as with third-party services. Troubleshoot and resolve UI-related issues, guaranteeing a consistent and optimal user experience across multiple platforms and devices. Ideally, You'd Have Bachelor's degree in Computer Science, Web Development, or a related field, or equivalent work experience. A minimum of 3 years of professional experience in web development with a focus on building engaging website and graphics interactions. Strong proficiency in HTML, CSS, and JavaScript, as well as experience with modern front-end frameworks, such as React, Angular, Vue.js or Next.js. Experience with CMS systems like Sanity will be a plus Familiarity with graphic design tools like Figma, Adobe Creative Suite (Photoshop, Illustrator) or similar. Proficient understanding of code versioning tools, such as Git. Understanding of SEO principles and ensuring that applications will adhere to them. Excellent problem-solving and analytical skills, with a keen eye for user experience and a strong commitment to delivering the highest-quality user experience. Strong communication and collaboration skills, with the ability to work effectively both independently and as part of a team. Experience working with global teams Ema Unlimited is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics.

Job Summary: We are seeking a proactive and detail-oriented Senior System Administrator with good communication skill to join our IT Operations team. This role is responsible for maintaining and supporting enterprise systems with a focus on device management (JAMF, Microsoft MDM) and identity/access management (Okta) . The ideal candidate will thrive in a fast-paced, 24/7 environment and ensure high availability and performance of IT services. Key Responsibilities: Provide round-the-clock support for IT systems and infrastructure. Administer and manage JAMF Pro for macOS/iOS device deployment, configuration, and compliance. Support and maintain Microsoft Intune (MDM) for Windows and mobile device management along with O365, Windows AD, Exchange, SharePoint & Slack Manage user lifecycle and access policies in Okta , including SSO and MFA configurations. Knowledge on Windows/MAC laptops to configure and trouble shooting. Monitor system performance, availability, and security using appropriate tools. Respond to incidents, service requests, and alerts in a timely and professional manner. Perform routine maintenance, patching, and updates across systems. Document procedures, configurations, and troubleshooting steps. Collaborate with other IT teams to support projects and continuous improvement initiatives. Required Skills & Qualifications: 5+ years of experience in a system administration or IT support role. Hands-on experience with: JAMF Pro (macOS/iOS device management) Microsoft Intune / Endpoint Manager Okta (SSO, MFA, user provisioning) Zoom, Slack, MS Teams, Strong understanding of ITIL practices , incident management, and change control. Familiarity with scripting (e.g., Bash, PowerShell) for automation. Excellent troubleshooting and communication skills. Ability to work independently during off-hours and escalate when necessary. Preferred Qualifications: Certifications such as JAMF Certified Tech/Admin , Microsoft Certified: Modern Desktop Administrator , or Okta Certified Administrator . Experience with monitoring tools Knowledge of networking fundamentals and security best practices. Work Environment: Rotational shifts including nights, weekends, and holidays. Remote or on-site depending on company policy. Fast-paced, collaborative, and supportive team culture.

Operations and Administration Support the Global Service Desk with elevated technical and support requirements. Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Preferred candidate profile

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences: 1 to 2 years of prior experience in supporting a complex technology environment and user based. Superior analytical and problem-solving skills. Experience managing outages. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences: 0 to 1 years of prior experience in supporting a complex technology environment and user based. Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech) Superior analytical and problem-solving skills. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

About Zeta Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Please read Zeta’s manifesto here. Zeta sells modern, cloud-native, API-first, horizontally scalable (microservices-based), reliable, and complex, omni-stack financial software for Issuers. One of these is our flagship SaaS processing platform - Tachyon which has been built grounds-up in the last seven years. We work with a number of Issuers and fintechs in India and the US and so far 15M+ cards have been issued on Tachyon globally. While Tachyon is our SaaS product offered to Enterprises, it is internally powered by our comprehensive, compute and operations platform for building and operating cloud-native, multi-cloud, secure, distributed, multi-tenant SaaS platform - Olympus. Olympus allows us to build a versatile, decoupled, agile, antifragile, and horizontally scalable SaaS offering such as Tachyon. Besides, it also allows us to productify common concerns such as identity, access and secrets management, change management, observability, operability, SLA adherence, data governance, caching, pub-sub, etc. If Tachyon is the Airbus/Boeing aircraft that is sold to Financial Institutions, Olympus is the Rolls-Royce engine that powers that aircraft. As we speak, we are working with the fourth largest bank in the world, by market capitalization- HDFC Bank - with over 40 million retail Customers, to launch prepaid cards, credit cards, debit cards, deposits, loans, and all of their retail banking products. We are in advanced discussions with various top issuers in the US with combined card volumes of 25 million+ cards. Zeta has over 1800+ employees - over 70% in technology roles - across locations in the US, EMEA, and Asia. We raised $280 million at a $ 1.45 billion valuation from Softbank, Mastercard, and other investors in 2021. Our last raise of $50 million at $2 billion valuation was a strategic fundraise from Optum Financial Group. With the kind of scale and scope of products that we are envisioning, Zeta is looking for aProduct Manager for Olympus Cipher About The Role You'll be working closely with the leadership and the Olympus product team to build the next generation of identity and access management product, Cipher, for internal customers, Zeta studios and for enterprise customers. As a Product Manager (PM1 or PM2) for Cipher, you will own the end‑to‑end product vision, strategy and roadmap. You’ll spearhead features that solve the toughest IAM challenges in banking—zero trust, regulatory compliance, extensibility—and partner closely with engineering, design, sales/pre-sales, GTM teams, compliance, and customer success to deliver world‑class enterprise security. Responsibilities Product Strategy & Roadmap Define and evolve Cipher’s long‑term vision and multi‑quarter roadmap to address complex banking IAM use cases (branch‑level auth, function‑based access, transaction‑risk policies). Prioritize features by business impact, customer feedback, regulatory requirements, and competitive/strategic gaps. Customer & Market Insights Engage with CISOs, IAM architects, and compliance officers at top tier banks to uncover unmet needs and refine product positioning. Conduct competitive analyses against Okta, Microsoft Entra, ForgeRock, and emerging identity‑as‑code players. Product Execution Write clear PRDs, user stories, and acceptance criteria for OBAC‑driven policy engine enhancements, sandbox abstractions, API integrations, and audit reporting. Work closely with engineering and design on architecture trade‑offs, security controls, and user experience flows across web, mobile, and branch portals. Compliance & Security Maintain pre‑certified compliance bundles (PCI DSS 4.0, ISO 27001, SOC 2 Type II, 3DS 1.0). Facilitate audits, penetration tests, and gap analyses to ensure ongoing regulatory adherence. Go‑to‑Market & Evangelism Partner with sales and marketing to craft verticalized messaging, ROI calculators (fraud reduction, audit time savings), and customer‑success playbooks. Evangelise launch plans, beta programs, webinars/industry events, if any. Metrics & Growth Define and track KPIs: feature adoption, time‑to‑grant access, audit cycle reduction, net retention. Use data‑driven insights to iterate product features and pricing models (seat‑based, usage‑based). Leadership & Collaboration Mentor/junior PMs and coordinate cross‑functional teams in agile ceremonies. Work with senior stakeholders from VPs to CXOs Align stakeholders—from VPs, program, customer success to engineering managers—on scope, timelines, and deliverables. Skills Demonstrated experience launching IAM or zero‑trust solutions, with a deep understanding of authentication flows (OAuth2, SAML, OpenID Connect, MFA). Strong grasp of regulatory frameworks (PCI DSS, ISO 27001, SOC 2, regional banking compliance). Experience integrating with core banking systems (CBS, LOS) and ecosystem partners (Finacle, Temenos). Familiarity with emerging identity‑as‑code platforms (AuthZed, Oso). Experience And Qualifications You have 5+ years in product management for enterprise SaaS, security, or identity products (RBAC/ABAC/OBAC). Or if you don’t come from a Product background, you have had past development experience in a technology-first role, love coding but have a passion towards product management. Technical fluency in API‑first architectures, policy‑as‑code, and event‑driven systems. You’ve had a past exposure of building & shipping high quality Enterprise or SaaS products with high levels of ownership An engineering / technical background that will allow you to reason about product trade-offs and make good choices with minimal inputs from engineers. Excellent communication (written and verbal), interpersonal and stakeholder management skills A high-agency, can do positive attitude with a high Emotional Quotient (EQ) An ability to adapt to complex situations with an aim to achieve business goals You conceive possibilities, think big picture, but deliver on the details Proven track record interfacing with C‑level stakeholders at large banks or regulated enterprises. Equal Opportunity Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success.

POSITION SUMMARY Alphanumeric is hiring an ITS Service Desk Analyst based in India for a full-time remote job. Reporting to the Team Lead/Manager, your primary responsibilities will be to always provide polite and professional support to external customers and clients. You will receive, document, and track all incoming customer/user calls for immediate remedy and closure. You will be accountable for your own personal performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure. Paid training is provided. JOB CONDITIONS Type of contract: permanent. Model: work from home 100% Salary base: 49.000 INR gross per month. Benefits: internet allowance + private health insurance. Working shift: this could vary depending on what is needed between 6 am and 8 pm EST - flexibility is requirired from your end. Training shift: 8 am to 5 pm EST. Start date ASAP ESSENTIAL FUNCTIONS AND RESPONSIBILITIES • Provide timely IT service desk support to contracted clients • Use defined procedures for responding to customer calls • Collect information from caller and document data elements in designated tool • Maintain records of all calls from customers using designated Service Management tool • Provide detailed documentation of all steps involved in resolving customer issues • Escalate issues to the appropriate department and personnel • Investigate, examine, troubleshoot, and solve hardware and software issues quickly • Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers • Provide support and instruction for client products • Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing • Update knowledge base for all clients • Unlock and reset passwords for user accounts • Resolve issues for clients using designated remote access tool • Ability to have flexible schedule to assist in responding to emergency support issues and situations • Other duties as assigned EDUCATION AND/OR EXPERIENCE • Computer Science or related degree and a minimum of 1-year previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS • A+ certification or equivalent experience with a Geek Squad or European Equivalent COMPUTER SKILLS • OKTA, ServiceNow and high proficiency in O365 (important) • Solid computer keyboarding, multiple monitor, and touchpad skills • General understanding of various software and hardware. COMMUNICATION SKILLS, REASONING ABILITY AND/OR MATHEMATICAL SKILLS • Excellent written and oral English communication skills • Native level fluency in designated language • Exceptional problem solving and organizational skills • Excellent analytical and problem-solving skills • Excellent customer service orientation • Ability to adjust and adapt to situations in a timely manner • Motivated self-starter, proactive with initiative to work and learn

Country India Working Schedule Full-Time Work Arrangement Virtual Commutable Distance Required No Relocation Assistance Available No Posted Date 09-Aug-2024 Job ID 3982 Description And Requirements Position Summary: The Single Sign-On (SSO) / Federation Services Engineer will be responsible for delivering solutions using various Identify and Access Management (IAM) tools including CA SiteMinder , Azure SSO and Ping Identity. These solutions will include analysis, development, installation, modification, and support of MetLife’s access management solutions. This position requires the resource to be a subject matter expert (SME) in SSO and Federation. You must have strong collaboration skills to work with cross functional teams and stakeholders to ensure the delivery of quality solutions while ensuring compliance with MetLife’s Information Security policies and regulatory obligations. Now is an exciting time to be a part of MetLife – start your next career journey with us. In this role you will make an impact by standardizing customer directories, collaborating with business partners on common identities and exploring new technologies for the Single Sign-On (SSO). Deploying & Administer Single sign on (SSO) solutions using SiteMinder. Ability to upgrade infrastructure SSL certificates and federation partnership certificates Configure Encryption and Signing of SAML assertion. Expert in SiteMinder & Azure SSO, not only administration, but in-depth understanding of SiteMinder processing Working knowledge of LDAP protocols Must have troubleshooting experience using the monitoring tools like Splunk Onboard the SSO applications based on the business requirements and test the applications. Experience with RSA and Cyber Ark. Azure Active Directory & MFA Job Responsibilities: SSO engineer is responsible in build and deploy on premise patching, onboard SSO applications, remediate the Prime on vulnerability fixes, and monitor the health of the existing infrastructure. Provide ongoing L2 and L3 support for the MetLife SSO infrastructure globally across US, EMEA and APAC regions. Ability to upgrade infrastructure SSL certificates and federation partnership certificates. Must have troubleshooting experience using the monitoring tools like Splunk and open resource tools to fine tune the alerts and enable proactive monitoring. Onboard the SSO applications based on the business requirements and test the applications. Support RSA and Cyber Ark. Deploying & Administer Single sign on (SSO) solutions using CA SiteMinder. SiteMinder Policy Server installation & configuration. Web server (Apache, Iplanet, IBM HTTP Server and IIS) agent installations & configuration, Policy, Rules, Realms, Response and Auth Schemes setup Configure User Directory and Directory Mapping for Authentication and Authorization. Implement Federation using SAML 2.0 Education Bachelor’s Degree in Computer Science, Information Systems, or related field. Experience: 7+ years of experience with CA SiteMinder v12.x policy server, Access Gate Way, Session Store and agent installation, configurations. 7+ years of experience with CA SiteMinder Federation includes inbound and outbound federations. 7+ years of experience in configuring Azure SSO, OIDC protocols, Ping Federate and Ping access management. Deep understanding of Active Directory Federation Services. 7+ years of experience installing, configuring, and supporting Apache, IBM HTTP Server (IHS), or Internet Information Services (IIS) web server software. Prior experience with Identity and access management tools like SiteMinder, Ping, Okta and Forge Rock. Excellent communication and collaboration skills to partner with business and the users. Expert in SiteMinder, not only administration, but in-depth understanding of SiteMinder processing Ability to troubleshoot complex SiteMinder issues and full understanding of tuning and available configuration settings Working knowledge of HTTP protocol; cookies, headers, response codes, and how to troubleshoot Working knowledge of LDAP protocol; searches, responses, and how to troubleshoot Excellent Linux and Windows system knowledge Expert in application of authentication and authorization solutions to address business and security problems Experience with enterprise-level support of business-critical services Experience with technical documentation writing / knowledgebase article creation Strong motivation to analyze and improve systems and infrastructure About MetLife Recognized on Fortune magazine's list of the 2025 "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Project Role : Security Architect Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations. Must have skills : Ping Identity Good to have skills : NA Minimum 5 Year(s) Of Experience Is Required Educational Qualification : 15 years full time education Summary: As a Security Architect, you will define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Your typical day will involve collaborating with various teams to assess security needs, documenting security controls, and transitioning to cloud security-managed operations. You will engage in discussions to refine security strategies and ensure compliance with industry standards, all while adapting to the evolving landscape of cloud security. Roles & Responsibilities: - Lead the design, development, and deployment of IAM solutions using PingOne Advanced Identity Cloud and ForgeRock Identity Platform (AM, IDM, IG, DS). - Drive architectural decisions for Identity Cloud solutions and serve as the final escalation point for IAM-related issues. - Integrate PingOne AIC and ForgeRock IAM suite with existing infrastructure and enterprise applications. - Perform solutioning and architecting for IAM projects including migration, integration, and greenfield implementations. - Ensure high availability of ForgeRock AM/DJ/IDM/IG components and support BCP/DR readiness. - Manage IAM operations and engineering teams through complete release cycles. - Convert business and technical requirements into detailed design documentation and specifications. - Provide L3/L4 support and guide operations teams on issue resolution and escalation. - Mentor junior engineers and contribute to knowledge sharing and best practices. - Collaborate with product vendors to resolve platform-related issues and drive continuous improvements. - Establish and implement best practices and processes across IAM engagements. - Engage in agile ceremonies and DevOps pipelines (CI/CD) for seamless deployments. Professional & Technical Skills: - IAM Expertise: - ForgeRock (AM, IDM, IG, DS), ForgeRock Identity Cloud - Ping Identity Platform, PingOne Advanced Identity Cloud - Identity Gateway (IG), Directory Services, LDAP - Integration with other AM products (Okta, PingFederate, Entra ID, ISAM, OAM, SiteMinder, etc.) - Protocols & Security: - OAuth2.0, OpenID Connect, SAML, Kerberos - Development & Scripting: - Java, Groovy, JavaScript, REST APIs - PowerShell and shell scripting - Web development (React, Angular, TypeScript, CSS) - DevOps & Agile: - Experience with CI/CD tools, Agile methodologies, and configuration management - Leadership & Governance: - Experience managing IAM operations teams and serving as escalation point (L3/L4) - Technical documentation, governance reviews, and IT artifact validations - Hands-on experience with DR/BCP strategy execution for IAM systems - Experience in IAM with at least 5 years on ForgeRock and PingOne platforms. - Relevant certifications in ForgeRock, Ping Identity, or equivalent IAM technologies are a plus. Additional Information: - The candidate should have minimum 3 years of experience in Ping Identity. - This position is based at our Gurugram office. - A 15 years full time education is required.

Position Summary We are seeking a Senior Cloud / DevOps Engineer to join our Infrastructure Operations team. In this role, you will be responsible for designing, implementing, and maintaining secure, scalable, and reliable infrastructure and cloud platforms. You will work across public cloud environments (Azure, AWS, or GCP), private data centers, and modern automation ecosystems to support both operational and project-based initiatives. This individual will lead infrastructure automation efforts, support internal service requests through ServiceNow, drive cloud modernization projects via Jira, and ensure systems are performant, secure, and aligned with industry best practices. The ideal candidate is proactive, collaborative, and passionate about operational excellence and infrastructure innovation. Responsibilities & Duties Serve as a technical escalation point for complex infrastructure and cloud-related issues, handling advanced troubleshooting and resolution. Design and deploy scalable cloud infrastructure (AWS, Azure, GCP) using Infrastructure as Code (IaC) tools such as Terraform and Ansible. Develop reusable modules, templates, and scripts to automate the provisioning and maintenance of infrastructure and services. Support and maintain cloud and on-prem environments, ensuring uptime, availability, and security. Lead and contribute to the development and implementation of cloud strategy, operating models, and capability reviews. Respond to and resolve ServiceNow tickets related to infrastructure operations. Execute infrastructure projects and initiatives tracked via Jira. Implement enterprise-grade cloud environments aligned with adoption frameworks and security guidelines. Build and maintain tools for monitoring, alerting, and observability (e.g., Datadog, Prometheus, Grafana). Collaborate with cross-functional teams including architects, developers, and security teams to gather requirements and deliver effective solutions. Create and maintain Standard Operating Procedures (SOPs), technical documentation, and runbooks. Mentor junior engineers and contribute to team knowledge-sharing and process improvement initiatives. Participate in a rotating on-call schedule, performing after-hours implementations or incident response as needed. Ensure adherence to cloud security best practices, identity and access management, and compliance standards. REQUIRED Qualifications Bachelor’s degree with a demonstrated interest in technology, technology issues, and analytical analysis. Vendor Certifications a plus: Azure, AWS, Terraform, GCP, Python EXPERIENCE & TECHNICAL SKILLS : 6–8 years of relevant experience in Cloud Engineering, DevOps, or related roles. Strong expertise in at least one public cloud platform (Azure, AWS, or GCP); experience with hybrid or private data centers is a plus. Proficiency with Infrastructure as Code and automation tools: Terraform, Ansible, GitHub Actions, PowerShell, and Python. Hands-on experience with Docker and Kubernetes for containerization and orchestration. Experience with CI/CD pipelines, deployment automation, and version control practices. Familiarity with monitoring and logging stacks such as Datadog, Prometheus, Grafana, etc. Practical knowledge of Go or Python for platform automation and API integration. Understanding of cloud landing zones and environment provisioning best practices. Experience with HashiCorp tools including Vault and Terraform Enterprise. Knowledge of identity and access management systems such as Active Directory, Azure AD, Okta, or LDAP. Strong grasp of cloud security principles, network security, and compliance frameworks PREFERRED CHARACTERISTICS : Excellent communication and interpersonal skills; able to effectively collaborate across teams and levels of the organization. Strong analytical mindset with the ability to identify and resolve infrastructure and performance bottlenecks. Passion for continuous learning, innovation, and driving operational excellence. Self-motivated, organized, and capable of managing multiple priorities in a fast-paced environment. ADDITIONAL INFORMATION: This role may require occasional work outside of standard business hours for system maintenance or incident response. This is a hybrid position with flexibility depending on organizational needs.

About the Role: Grade Level (for internal use): 10 The Role: Senior Software Developer (.NET Fullstack Developer) The Team: Primary mandate of the CIQ Platform team is to maintain the performance and stability of the Capital IQ platform which is very critical to the continued success of the Desktop business. As we continue to monitor platform health, items are identified that require further optimization to ensure our production systems remain healthy and we provide uninterrupted service to our clients. Ensure that the CIQ Platform is substantially stabilized. Plan critical Maintenance activities. Execute required enhancement of features and modernizations of technology/infrastructure. Improve DR RTO / RPO & build foundation for later phases. Provide round the clock support (both for Internal and External Users) Also ensure the Platform is scalable for the increased usage growth, modernize where necessary, perform mandatory maintenance, BAU and general systems upkeeping. Improve Disaster Recovery/High Availability posture and ultimately migrate the CiQ platform to Cloud. The team works in a challenging environment that gives ample opportunities to use innovative ideas to solve complex problems. You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. The Impact: As a Senior Software Developer, you will play a key role in the continued development and improvement of our applications. The ideal candidate should have expertise with cutting edge technologies and a desire to drive change through all alignment across the enterprise. We need someone who is creative, talented, and motivated, with a passion for solving difficult problems. Much of our time is spent migrating the platform to cloud, containerizing apps to EKS, so you must have strong design skills to create robust solutions. What’s in it for you: Are you looking for an exciting and engaging place to work? A place where you can continue to grow your skills, in a stable environment where we put our people first. Build a career with a global company. Opportunity to grow personally and professionally. Grow and improve your skills by working on enterprise level products and new technologies. Exposure to New Technologies (AWS, App2Contianer, SOLR, APIGEE, OKTA). Responsibilities: Design and develop software based on business requirements, workflows and use cases; execute and maintain the test cases and document test results. Cloud Migration of CIQ infrastructure and legacy technologies. Drive the setup, configuration, and maintenance of environment and framework. Actively participate in continuous improvement of testing processes and procedures by analyzing reported bugs/issues with a strong emphasis on using automation to shorten the SDLC. Identify, prioritize and execute tasks in Agile software development environment. Mentoring & providing technical guidance to team members. Provide effective communication regarding issues, testing status and potential risks. Eager to learn new technologies and approaches and be part of a very progressive test team. What We’re Looking For: Bachelor's degree in computer science, Information Systems or Engineering is required. A minimum of 6- 8 years of experience building web applications and experience with this .NET technologies (C#, .NET Framework 4.0 and above, MS SQL, jQuery, JavaScript, GIT, AWS windows support and automation), Restful API. Have good experience working with SQL Server. Familiarity with frameworks such as Angular JS, React JS, Java script (Flexible) Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development. Excellent problem-solving & troubleshooting skills. Good to have: Experience working in cloud computing environments such as AWS, Azure, or GCP Good to have: experience implementing: Web Services (with WCF, RESTful JSON, SOAP, TCP), Windows Services, and Unit Tests About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316200 Posted On: 2025-06-20 Location: Hyderabad, Telangana, India

Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. Join our team! We’re building a world where Identity belongs to you. About the team As part of our vision to Free Everyone to Safely Connect to any Technology , Okta is investing in a new team to help B2B / Enterprise SaaS companies showcase their integrations with (OIN) platform via a full-featured catalog and drive engagement and adoption through sophisticated analytics & telemetry. This involves redesigning the technical architecture & the user experience of the OIN catalog to allow for expansion across multiple categories of integrations along with building analytical & telemetry tools on top of it to drive more ISVs to build with Okta. We are constantly thinking about fostering network effects on the existing OIN Platform by designing for reach, scale and extensibility. Join us in building the next generation of the Okta, as we increase its footprint to even broader capabilities and showcasing them. About the Role We are looking for a Senior Engineer to join an innovative and fast moving full-stack team to build a new set of developer-facing products to achieve this mission. We welcome personalities that are self-driven, think outside-the-box, take pride in shipping high quality software and most importantly kind. Location: Bengaluru, Karnataka, India Work Mode: Hybrid (2-3 days Onsite per week) Note: "This role requires in-person onboarding and travel to our Bengaluru, IN office during the first week of employment." Job Duties and Responsibilities: Analyze/Refine Requirements with Product Management and other stakeholders by asking the right questions and driving clarity. Work with user experience designers and architects to scope and plan engineering efforts and dependencies. Develop secure and reusable components to enable other teams to easily implement UIs with rich and consistent look and feel. Develop APIs and SDKs that developers love. The target audience for this team’s roadmap is the developers working at the B2B Enterprise SaaS companies. Have a high bar for security, test-driven development, design reviews and code reviews while harboring a sense of urgency. Define long-term observability and reliability metrics for the systems/features that they own. Required Skills, Attitude and Knowledge: 5+ years experience with React, Angular or Backbone (JavaScript MVC frameworks) along with a deep understanding of the JavaScript language Experience shipping user interfaces for production-grade applications in an agile, product-oriented environment Proficient in at least one of the backend languages and frameworks - Java, Typescript (NodeJS). Demonstrable knowledge of HTTP fundamentals with strong API Design skills. Understanding of debugging scalable, high performance web applications built with reusability and "componentization" in mind. Strong experience with cross-browser compatibility and optimization techniques Experience working with at least one cloud-native system of scale (AWS, GCP, Azure) Track record of delivering work incrementally to get feedback and iterating over solutions. Have an infectious enthusiasm and bring the right attitude to the team regarding ownership, accountability, attention to detail, and customer focus. Excellent written communication skills, bringing structure to ambiguous concepts, and driving closure on them methodically using first principles. Possess or have interest in developing a strong product sense. Bonus Points: Have built fault-tolerant & scalable integrations to third-party services. #LI - Hybrid #LI - TM What you can look forward to as a Full-Time Okta employee! Amazing Benefits Making Social Impact Developing Talent and Fostering Connection + Community at Okta Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/. Some roles may require travel to one of our office locations for in-person onboarding. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/. Okta The foundation for secure connections between people and technology Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences 1 to 2 years of prior experience in supporting a complex technology environment and user based. Superior analytical and problem-solving skills. Experience managing outages. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. The Job Providing high quality remote IT support to the worldwide WBD user community. Supporting end-users in finding resolutions for their inquiries. Operations and Administration Provide 1st line support using the ServiceNow Live Chat & Phone service. Prompt responding is vital. Provide remote/virtual support using Zoom or other remote tools available to technicians. Work on Global Service Desk incidents/requests routed to the Global Service Desk via ServiceNow. Use of additional IT tools to provide 1st line resolutions including Okta admin, Active Directory, Intune, ServiceNow, Zoom etc. Escalations, Collaboration, and Documentation Record Incidents accurately and timely in the ServiceNow ticket management system. Identifying outdated documentation and reporting to manager/senior team members. Keeping customers properly informed of open tickets. Misc. Supporting Windows, OSX, IOS and Android operating systems. Supporting Apple, Dell and Lenovo devices. Supporting printing and MFP (Multi-Functional Printer) setups in the WBD environment. Any other ad hoc responsibilities as requested by the Manager. The Essentials Secondary, IT / telecommunications profile preferred High analytical and problem-solving skills Experience identifying IT security incidents Experience identifying outages Excellent written and verbal communication High relationship building skills Work collaboratively within a team Ability to handle multiple assignments concurrently Ability to prioritize based on criticality Comfortable with autonomy based on time zone English proficiency required: Upper-Intermediate Ability to work 100% onsite Ability to work Weekend, Public Holidays, and Shifts Qualifications & Experiences 0 to 1 years of prior experience in supporting a complex technology environment and user based. Bachelor Degree in any relevant IT stream (eg. BCA, BSC IT, B.Tech) Superior analytical and problem-solving skills. Excellent written and verbal communication. Excellent relationship building skills. Work collaboratively within a team Ability to handle multiple assignments concurrently. Ability to prioritize based on criticality. Comfortable with autonomy based on time zone. English proficiency required: Upper-Intermediate Ability to work 100% onsite. Ability to work Weekend, Public Holidays, and Shifts. The candidate undertakes to: Performing duties carefully and in a timely manner, in particular adhering to the agreed working time and using it as effectively as possible. Treat all users with the same positive attitude and to give maximum efforts when providing customer service. Taking care of the interests and good name of the employer, protecting the property entrusted to him and using it in accordance with its intended purpose. Improving professional skills. Compliance with the work regulations and other rules and procedures in force at WBD. Keeping official secrecy. Compliance with occupational health and safety and fire protection regulations, Carrying out other official orders and tasks ordered by the superior, related to the qualifications held. Flexibility to accommodate the work and team needs may be required at certain times. Manager discretion will apply at these times. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.