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Process Trainer - Archetive Solutions Archetive Solutions

3 - 6 years

4 - 6 Lacs

Kolkata

Work from Office

Essential Functions/Core Responsibilities: 1. Process Training - Conduct process training for the new hires and mentor them into the roles hired for. 2. Training Materials : Design new and edit the existing training materials, and present materials through classroom learning and hands-on demonstrations. 3. Quality Assurance : monitor SOP adherence, collaborate with teams, and provide feedback. 4. Soft skills development : Check the soft skill development index and make plans and implement programs to improve call handling and mail writing skills. 5. Reporting : Regularly report on quality, compliance, and performance metrics. Candidate Profile 1. Candidate should have minimum 3 years experie...

Posted 7 months ago

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