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3.0 - 8.0 years
3 - 5 Lacs
pune
Work from Office
Role & responsibilities: Conducting New Hire Training Responsible for managing Training batches - usually 1:20 ratio Feedback & Coaching agents on Process, Quality & Best Practices & OJT Support. Audits cases for agents on the floor on a prescribed sheet defined by the client or TT Give documented feedback as per the gaps identified in the audit. Attend Weekly calibration calls with the client/internal as per calibration roster Conduct training sessions as per requirement under specified timelines Performance Assessment of Trainees during tests Database management, Tbase , daily reports, and analysis Motivating associates through effective management, career development & implementation of reporting mechanisms. Process transactions on a weekly or Monthly basis as defined by the process. Maintain Competency by undergoing TTT certification, get certified on new products and known the training phase. Perform TNI on audit findings and conduct refresher sessions & track performance Maintain Track records of performance and analysis of data critically Preferred candidate profile: Graduate degree in any discipline Excellent Communication Skills (Verbal & Written) 3+ yrs relevant experience as a Trainer Candidate should be immediate joiner
Posted -1 days ago
1.0 - 5.0 years
0 Lacs
pune, maharashtra
On-site
The ideal candidate for this position should have experience working as a Team Leader or Designated Team Leader for at least a year. Additionally, they should possess a minimum of 5+ years of experience in Adjudication, Adjustments, or Provider Maintenance within the US Healthcare industry. The candidate must be open to working in any shift provided and should have a strong understanding of US Healthcare practices. It is essential for the candidate to have a comprehensive knowledge of CPT Codes, Diagnosis Codes, and the Authorization Process. They should also be familiar with the pre-adjudication and post-adjudication processes of the Claim Life Cycle. Proficiency in English comprehension is required, along with the ability to work independently and communicate effectively with various stakeholders. The candidate should be willing to adapt to different shift timings and should be capable of conducting sessions and providing On-the-Job Training support. In terms of responsibilities, the selected candidate will be required to assist team members with their queries and take ownership of their targets and goals. They will be responsible for managing a team of 10-15 associates and ensuring adherence to norms related to attendance, punctuality, reporting, and completion of work.,
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
The ideal candidate should have a minimum of 3 years of experience in a Learning & Development role. You should be proficient in conducting both classroom training and On Job training. Excellent communication and presentation skills are a must, along with proficiency in Excel and PowerPoint. It is essential to possess facilitation skills and the ability to engage with diverse audiences. Previous experience in working on business projects to enhance performance metrics is required. Proficiency in MS Office, Canva, and designing basic training presentations is essential. The role may involve travel across India.,
Posted 1 month ago
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