283 Ojt Jobs - Page 4

Job Title: Lead - New Hire Training Location: Hyderabad Shifts: Rotational Company Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job Description: You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - Fill out accurate reports - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - Facilitate all aspects of floor-training and BQM Training for the program - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments - Facilitate multi-hour product, behavioural or tool change type learning experiences - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and - Coach and give feedback to trainees to help them fulfil performance metrics - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Qualifications: Our most successful candidates will have: - Earned a Bachelors degree in any field - At least 3-7 years of work experience as a Trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Strategic in developing solutions and process improvements - Willingness and ability to work in a shifting or graveyard schedule

Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people

Role & Responsibilities Help design and develop relevant and engaging training materials, and instructional guides. Utilize a variety of instructional techniques and formats, such as role-playing, simulations, and team exercises. Conduct training needs assessments by collaborating with managers and employees. Analyze and identify gaps in skills and knowledge, and propose methods to address these gaps. Program/Training Plan Implementation. Deliver training programs, ensuring they are aligned with company goals and objectives. Facilitate in-person and virtual training sessions and workshops. Monitor and evaluate training programs' effectiveness, success, and ROI periodically and report on them. Collect and analyze data to assess the impact of training programs on team members performance. Communication and Collaboration: Work closely with subject matter experts to ensure content accuracy and relevance. Foster a culture of continuous learning and development within the organization. Utilize learning management systems (LMS) to organize, track and report training initiatives and course completions Stay updated with the latest instructional technologies and tools Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 1+ years of experience as Process Trainer Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 4.00 LPA - 7.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Role & Responsibilities Oversee the onboarding of agents ensuring required system access for training and training room set up Design and develop comprehensive training programs for Operations product training and refresher courses Deliver engaging and effective training sessions on products and system to new and existing agents, utilizing various methodologies and technologies Support the transitions from classroom to on-the job training and then to the operations floor by giving feedback and developing action plans to enhance an agent's performance when necessary Assess agent post-training knowledge retention and performance during nesting to identify and address gaps through targeted coaching/ training Monitor attendance and performance of a group of agents during training recommending their transition to production or termination Take operations calls for the required hours to stay up to date and support complex customer issues/ escalations Support the onboarding and development of less experienced members of the team Preferred Candidate Profile Qualification : Graduate, Post Graduates can apply (undergraduates are not eligible) 3+ years of experience in sales or upsell training Certifications in training and development B2/C1 Verbal & Written English Excellent communication in English. Should be comfortable in night shifts and rotational week offs. Perks and Benefits Salary Range: Upto 5.00 LPA - 8.00 LPA Medicare Facility(free online consultation with Doc) Free pick up and drop facility will be provided within 35 Kms range Medical Insurance Life Insurance

Greetings for The Job Factory !!!! Job description: Job Title: Process Trainer Job Type: Full-time (Rotational Shifts & Rotational Week-offs) Minimum 1 yrs of International voice Process Trainer on paper is mandatory For More Details Call : HR Smitha @ 9880964847 (Call or whatsapp ) Candidate with relevant Experience you please call 30 Days notice period is fine Responsibilities of a Process Trainer : Developing training modules and materials tailored to specific processes Conducting interactive training sessions and workshops Assessing employee performance and providing feedback Updating training materials based on process changes or improvements Maintaining records of training activities and employee progress Requirements and Skills : Proven experience as a process trainer or similar role Excellent communication and presentation skills Ability to assess and address individual training needs Familiarity with modern training techniques and tools Strong organizational and team management skills International BPO experience required Comfortable for rotational shift/ rotational off Regards, Smitha HR TEAM

Role & responsibilities Training Offline sales/FOS team Call/Demo Auditing Coach advisors on new product features and releases Create learning solutions and training modules for effective delivery of training Conduct crash courses for any new product and process updates Analyze and measure performance targets and provide coaching Ensure assigned team members achieve quality targets Carry out trainings to boost members morale Monitor and manage effectiveness of training Requirements :- Bachelor or Master degree is preferred. Can speak Tamil & Malayalam Fluently Should have 1 to 2 years of experience in Sales, product and process training Quick and continuous learner and should have planning, organizing, execution skills Excellent Hindi and English communication skills along side with any 2 Regional language speaking skills Should be proficient in delivering presentation and coaching skill Need to have business acumen

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understanding of the Trainer role and must have Proven Coaching abilities Should have strong exposure on TNA/TNI Experience in creating and developing training content such as modules and process SOPs Mandatory Skills: Ideal candidature should have over all 4+ years of experience. Mandatory experience as process trainer on paper should be from the background of international Voice. Desired profile: Excellent communication, presentation, and interpersonal skills. Proven ability to build and maintain strong and effective customer and internal relationships Well versed in Soft Skills and training methodologies Knowledge of US culture Solid knowledge of the latest corporate training techniques Client Management skills Good with MS Office (Excel, Word & Power point) Excellent time management and organizational skills Must demonstrate the ability to work independently & prioritize multiple objectives in a rapidly changing environment Qualifications and Education and Mandatory Requirements: Bachelor's degree is must. Should have good experience on classroom training and prior experience in handling batches of fresher and existing folks Excellent facilitation, coaching (both in the virtual and F2F environment) Should have good exposure on MS Excel, word and PowerPoint Should have excellent English communication skills and facility skills Should be flexible to work in the shifts. Two Way Cab. Looking for Immediate joiners. Interested Candidates can share your updated CV to : anitha.c@sagilityhealth.com Regards, TA Team Sagility

Must have 1-3 years of experience as a Soft Skill Trainer in BPO Must have excellent communication skills Experience in E-commerce account will be added advantage Should be a TTT-certified trainer should be fluent in English and Hindi Call-7697428237

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children. Required Experience, Skills, and Qualifications:- Minimum 10+2 or a Graduate Excellent Communication skills Age between 18-25 yrs. Flexibility with changing requirements regarding work hours / days, location and travel

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children.

yearshareTitle: Process Trainer Company: Ocube Services Location: Noida, Sector 63 Experience: Minimum 2 year in Training Salary: up to 50,000 sales training, coaching, and development background Job Description: Ocube Services is looking for a Sales Trainer to enhance the skills and performance of our sales team. The ideal candidate should have a strong background in sales training, coaching, and development to drive business growth. Key Responsibilities: Develop and deliver sales training programs for new and existing employees Improve sales techniques, product knowledge, and customer handling skills Conduct training sessions, role-plays, and workshops to boost team performance Monitor and assess training effectiveness through feedback and performance metrics Work closely with sales managers to identify skill gaps and implement improvement plans Keep up-to-date with industry trends and best practices in sales training Requirements: Minimum 2 year of experience as a Trainer Strong communication, presentation, and coaching skills Ability to design and deliver engaging training programs Experience in sales processes, objection handling, and customer interactions Knowledge of CRM and sales tools is a plus Interested candidates can apply now!Role & responsibilities . For more information : Bhavneet Kaur : 8130575252 ( Can Shshareare the Resume over the whatsapp )

Position Overview Industry lead - Field Sales Trainer Functional Area: Ftech Function Related Activities/Key Responsibilities ~ Be the Go-To Person for Field/Product Training Needs for the entire Region/State. ~ Responsible for managing OJT for 50 ground sales teams ~ Assisting Sales team from end to end for sales Closures ~ Experience of engaging in Direct Sales, customer-facing roles ~ Owning Sales Performance for MoM on improving efficiency ~ Handling multiple LOBs - Process oriented along with sales efficacy ~ Sales (B2B) TrainingExposure can be advantage Corporate only + Excellent Communication Skills. ~ Good Content development and PPT creation skills ~ Should be comfortable with online-offline trainings ~ Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements ~ Must have experience of HARD CORE SALES TRAINING and Sales Coaching. ~ Experience of engaging in Direct Sales, customer-facing roles. ~ Responsible for crafting a sales training program for new Salespeople ( onboarding program). ~ Travel Willingness. Open to travel from one location to another along with the sales team. ~ Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. ~ Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. ~ Excellent Communication skills and interpersonal skills. ~ Participate in the Sales / Campaign/ Business Review meetings. ~ Produce a monthly report on the impact of sales training programs conducted. ( eg. Achievement of sales targets). ~ Should be good at creating and understanding data report ~ Report on impact of training programs (e.g. sales achieved) Pre-Requisites ~ Currently in a Sales Trainer Role . ~ Should be a seasoned sales trainer ~ Field training experience preferred ~ Comfortable in traveling. Apply over Job Post OR Drop your CV at : bhawana.yadav@in.experis.com

Must have excellent communication skills Should have working experience in any BPO/Call center. Should have Knowledge about behavioral training,TNI and TNA Required Candidate profile Must have 1-2 years of experience as a trainer Candidate must be proficient in Kannada language Candidate must be aware of all Trainer KPIs including Throughput, TNI, TNA, Refresher, attrition

Min 3yr exp as Soft Skills Trainer/ Trainer /Communication Trainer BPO Training Matrices, TNA, TNI, TTT, NHT/ PKT/Refresher IMMEDIATE JOINER GRADUATE NON BPO EXP cant apply Call /Whatsapp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Pls read above &Call /Whatsapp cv to Sri 8851792136 Neha 8287267407

Greetings from Teleperformance! We are hiring QA for voice process in our company. Candidate must be a graduate & Fully vaccinated. Should have minimum 1 year experience as a quality analyst in his previous experience. Should have knowledge in QC tools, Excel, Dashboards, Call calibration, call audits, Call monitoring and sharing feedback. Excellent communication skills • 6 Days working. •Salary-Up to 5 CTC If Interested Call or share resume Yamanur:- 9449900627 yamanurappa.kuri@teleperformancedibs.com

We are Hiring for Process Trainer Need Excellent comms Well versed with KPIs like TNA, TNI, OJT,Process training etc. Well versed with Voice and Accent open to work in 24/7 rotational shift 5 days working / 2 rotational off job location : Goregaon, Mumbai interested candidate can share your cv @ sonal.khanna@teleperformancedibs.com

Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly Training target Monitor team performance and provide regular coaching, feedback & training to drive improvements Min 1 year on paper as Trainer mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Exp:- 4yrs --only from international bpo 2yrs on paper exp as process trainer Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max call n ping me on:8448760516 sonam.imaginators@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children.

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children.

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children.

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children. If you are Complete Fresher, then company will offer you OJT Online or Offline and after OJT Starting Salary will be 25,000 Rs to 45,000 Rs Per Month +Cab+ Perks Required Experience, Skills, and Qualifications:- Minimum 10+2 or a Graduate Excellent Communication skills Age between 18-25 yrs. Flexibility with changing requirements regarding work hours / days, location and travel

Greeting and welcoming passengers, and responding to questions. Checking in baggage. Making reservations. Assisting with airline Gates Seats Helping customers with Proper Luggage Tags and Pasting Bar Codes Assisting disabled passengers and those with small children. If you are Complete Fresher, then company will offer you OJT Online or Offline and after OJT Starting Salary will be 25,000 Rs to 45,000 Rs Per Month +Cab+ Perks Required Experience, Skills, and Qualifications:- Minimum 10+2 or a Graduate Excellent Communication skills Age between 18-25 yrs. Flexibility with changing requirements regarding work hours / days, location and travel

Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience8-10 Years.

Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency