399 Ojt Jobs - Page 2

Role & responsibilities Liaises with clients to assess business needs and for training requirements / updates. Conducts calibrations with clients on requirements and performance. Seeks client's approval for new test modules before their roll out on the floor. Seeks client's sign-off for updated training material. Drive Performance metrics and ensure all targets are met at daily, weekly & monthly levels. Proactive & excellent on meeting on time client defined SLAs Operational Excellence: Designs training & test modules based on needs. Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. Resolves issues pertaining to process knowledge with clients. Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. Conducts interviews & coordinates with HR for recruiting trainers / trainees. Ensure 100% adherence on client driven SOP & BEST T&D compliance. Prepare Trainers through TTT/ Platform skills certification. Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. Coordinates with all stakeholders to ensure New Hire training process runs effectively. Prepare and attend all business / client reviews& work on the action plans to improve business performance. Understanding of root cause analysis & reasons to better performance Interacts with IT team for creation and deletion of Ids for new team members. Preferred candidate profile Candidates experience into any international banking training can apply.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.

We are looking to employ an experience in field sales trainer to provide training within the assigned geographical area. Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Qualification Required MBA or Equivalent degree preferred Experience- 3 to 8 years Field Sales Experience required Skills Required Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills.

We are seeking a dynamic and results-driven Assistant Director Quality to lead quality assurance and business excellence initiatives across multi-location RCM operations. The ideal candidate will have proven expertise in driving quality frameworks, managing large QA teams, leading client-facing quality reviews, and building a culture of continuous improvement. Experience in AR- Hospital Billing, Physician Billing, Eligibility, Benefits Verification, Charge Entry, Billing, Payment Posting, Patient Calling, and Credit Balance is highly desirable. Role & responsibilities Preferred Qualifications: Six Sigma Certification (Black Belt) preferred. Exposure to workflow automation tools or RPA in healthcare a plus. Experience working with enterprise clients and managing large transitions highly desirable. Preferred candidate profile Special Note: Currently, we do not have any openings in Chennai . However, candidates based in Chennai who are open to relocating to either Hyderabad or Bangalore will be considered for virtual interviews . Please ensure relocation readiness before applying.

Must have Min 3+yrs exp as a Process Trainer from International Customer Service process BPO. Trainer from International Banking process is preferred US Shifts Excellent Comms required Call 8447780697 send CV monu@creativeindians.com

Dear Candidates, We have an opening for Quality Analyst & Process Trainer, Interested candidates can walk-down to our office. INTERVIEW DATE:- 23 July 2025 TO 25 July 2025 INTERVIEW TIME :- 10am to 1pm Contact Person:- Sridevi (9945764799) 1, Process Trainer: - - Role & Responsibilities: - - Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback, - Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT - Ensure successful execution of training needs. - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. - Should send reports/MIS to the Operations team on the progress/pending status of activities. - Should participate in Internal & External Calibrations - Should conduct refresher trainings based on TNI Eligibility Criteria: - - Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry - Qualification: - Graduation/ Post Graduation - Work location: - Koramangala - Age limit: - Below 35yrs - Salary:- Upto 40K - Experience from BFSI domain will be preferred Regards, Sridevi

The role involves preparing training modules for various training sessions such as Product & Process Training, Soft Skills Training, Communication Skills Training, Sales Training, SOP Training, and Induction. You will be responsible for monitoring and coaching agents on various aspects of the English language, culture, and providing consistent coaching and feedback to enhance employee performance. Supporting floor training initiatives, designing and developing training material, and providing feedback for training content enhancement and development are also key responsibilities. Developing action plans for employee improvement and ensuring advisors are skilled to handle customer interactions are crucial aspects of the role. Additionally, coaching advisors on product and process improvements, creating learning solutions, customizing training delivery, providing Financial Market Training, conducting OJT & Refresher Training, organizing JKQ & Complete Certification Process, and conducting sessions on Compliance & Customer Satisfaction are part of the duties. You will also be expected to execute all assigned duties and responsibilities and adapt to changes as needed. The ideal candidate for this position should be a minimum Graduate or Post Graduate with excellent communication skills, sales & marketing skills, and knowledge of the Global Market, specifically Forex & Comex. Talkative, enthusiastic, and innovative individuals are preferred for this role. In terms of benefits, the company offers overseas trips, fixed in-hand salary, medical insurance, health insurance, provident fund, and yearly bonus. The job is full-time and permanent with day shift schedule and requires a minimum of 1 year of total work experience. The work location is in person.,

Roles and Responsibilities Need Immediate joiners who had experience in Banking sector as TRAINER Contact - CHARLIE HR - 7330616341 Ping me with your resume and Name and How soon can you join Email - vemu.raj@teleperformancedibs.com To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training.

Industry lead -Field Sales Trainer Functional Area: F tech Function Related Activities/Key Responsibilities Be the Go-To Person for Field/Product Training Needs for the entire Region/State. Responsible for managing OJT for 50 ground sales teams Assisting Sales team from end to end for sales Closures Experience of engaging in Direct Sales, customer-facing roles Owning Sales Performance for MoM on improving efficiency Handling multiple LOBs - Process oriented along with sales efficacy Sales (B2B) Training Exposure can be advantage Corporate only + Excellent Communication Skills. Good Content development and PPT creation skills Should be comfortable with online-offline trainings Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements Must have experience of HARD CORE SALES TRAINING and Sales Coaching. Experience of engaging in Direct Sales, customer-facing roles. Responsible for crafting a sales training program for new Salespeople ( onboarding program). Travel Willingness. Open to travel from one location to another along with the sales team. Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. Excellent Communication skills and interpersonal skills. Participate in the Sales / Campaign/ Business Review meetings. Produce a monthly report on the impact of sales training programs conducted. ( e.g. Achievement of sales targets). Should be good at creating and understanding data report Report on impact of training programs (e.g. sales achieved) Pre-Requisites Currently in a Sales Trainer Role . Should be a seasoned sales trainer Field training experience preferred Comfortable in traveling.

Roles and Responsibilities Design and deliver training programs for insurance professionals on various topics such as product knowledge, sales techniques, customer service, and leadership. Develop and maintain a comprehensive understanding of our products and services to effectively train others. Conduct needs analysis to identify training gaps and develop targeted solutions to address them. Collaborate with subject matter experts to create engaging content for both classroom-based sessions and e-learning modules. Monitor trainee progress, provide feedback, and evaluate program effectiveness. Contact - Neelam HR - 9594690866 Email - Neelam.Shahu@teleperformancedibs.com

Greetings from Foundever! Openings for Training Lead for International Process Total Work Experience - 10 Years Training Experience 2+ years (as Training Lead on Paper) Only BPO/BPM candidates should apply Shifts - US (Mon-Fri) Domain - Telecom (Voice Process) Location - Airoli, Navi Mumbai Work from Office Role & responsibilities Responsible for the Site/Operating Center-wide L&D operations for all programs & clients. Candidates from Telecom process background would be preferable. - US Shifts Responsible for managing the internal operating center/ KPIs for the operating center/site. Responsible for hiring, training, & managing a team of Managers, Training Specialists & Coordinator Responsible for in-class/nesting supervision & coaching for all training staff in the operating center/site. Responsible for the consistency/execution/results/coordination & delivery of New Hire Training, Nesting & BQM for the operating center/site/ Responsible for the throughput & New Hire Attrition as deemed by the upstream processes 0 through end of Nesting + 30 days (varying degrees of accountability). Coaching, Development & Performance Management of the Training Specialists, Training Mangers, Coordinators etc. Responsible for budgetary compliance & maintaining of ratios & hcs. Responsible for consistency & compliance to all mandated tools, templates, formats & reporting guidelines. Preferred candidate profile Plans, project manages, executes & ensures training delivery (New Hire + Ongoing) for clients globally. Coach & Develop training specialists & managers in their core competencies. Observe class, nesting & BQM delivery and lead coach sessions for the group. Proactively engages and manages the operating-center service delivery relationship. Partners with stakeholders to support revenue growth and demands for the operating center. Represents L&D in all relevant strategic and tactical forums; internal & external for the operating center. Partners with Service Delivery/Quality to determine needs and gaps within the operating site. Conducts & leads detailed gaps & needs analysis and post-training assessment initiatives for the program. Proactively seeks to improve Training Delivery for the site via content, context & curriculum analysis. Uses other acceptable ISD/Improvement Methodologies as applicable.. Collate, audit and report out all client related billable/non-billable reports and any and every other reporting requirements via MIS Analyst/Coordinator (by client) Lead special projects or new business developments that require specialized training attention. Maintain updated hiring & resource planners for all the operating center/site. Ensures consistency & compliance to all mandated tools, & reporting guidelines (via Training Specialists/Managers & Coordinator). Ensure updated knowledge of the two key programs at the operating center with self at all times. Ensures the tracking & assessment of the key performance indicators, including attrition & 30-60-90 days performance post nesting for each wave. Creates weekly Learning and development site report. Participates in weekly/bi-weekly performance calls with Enterprise Managers, SD & Client as required Management of the Site Training Budget; people (VTF & Trainers utilization), facilities and equipment. Drive hiring and sourcing. Perform other related duties and assignments as required and as assigned by supervisor or manager. Education: Any Graduate Location: Airoli, Navi Mumbai (Raheja Gigaplex IT Park) Interested candidates can share CV to tejal.mohadikar@foundever.com

Key Responsibilities: Deliver engaging training sessions for new hire batches and existing agents Prepare training plans, content, and assessments aligned with client expectations Train agents on customer service etiquette, communication skills, and process knowledge Track and evaluate training effectiveness using performance metrics and feedback Coordinate with operations, quality, and HR teams to identify learning gaps Maintain training MIS, reports, and documentation regularly Conduct floor support and nesting supervision post-training Key Skills Required: Strong communication and facilitation skills In-depth understanding of BPO customer service (inbound/outbound, voice/non-voice) Excellent interpersonal and coaching abilities Basic knowledge of CRM tools and call center systems Analytical mindset to measure training impact Preferred Qualifications: HSC / Graduate 13 years experience as a Customer Service Trainer in a BPO setup Contact below :- HR - Aryan mob - 9767553556 HR Manager - Pinky Yadav mob - 7977519951 Email - pinkyy@eosglobe.com

Role- Voice & Accent Trainer Looking for 5 years of experience in International BPO Must have 2 years of exp in Communication/VNA training Location- Bangalore, Mysore & Hyderabad WFO| Rotational shifts CTC - 9 LPA (62K in hand) Contact- 92143 34811

Process Trainer Contact -Hr Anjali 969966677 Location - Sakinaka Day Shift & 2 week-off Experience - 1 year * Experience In sales BPO (Example : loan sales, credit card sales , Policy sales , Insurance Sales , Mutual Funds ) * Experience in Training sales team, especially in a BPO setting *Willingness to adapt to changing BPO requirements and industry trends *Ability to work effectively in a fast-paced and dynamic environment *Comprehensive Understanding of Sales products , industry regulations

Should have process training experience on papers for at least 2 years. Should be aware of TNA/TNI/TTT/OJT. Should be able to calculate Throughput. Should have knowledge of RAG Analysis. Should be able to converse in Telugu & Kannada Interested candidates can reach out to - Bhawnas1@hexaware.com , 6260351725 Regards Bhawna

Position Name :- Sales Trainer Salary -25 to 32 K Net + Other benefits Experience Required :- 2 to 3 years of Training or Sales Qualification :- Must be a graduate- no compromise of education deviation Location :-PAN India - All - Pune, Mangalore Working Days :- 6 Days Working/ Open market Payroll:- Third Party Payroll Roles & Responsibilities:- Classroom Induction for 03 days for New Hires Training of New Hires (Refresher) On Job Training with New Hires- Banking - Branch New Hire Productivity Tracking with Sales & Training Schedule trainings & maintain sales productivity and drive numbers Open to travel and share observations from field Managing BQ profiles & create refresher training where & when required Must be open for Travel to outer locations Having 2 wheeler will be added advantage Should have sound knowledge of Excel/MS-Office and Email writing Must be presentable and able to give presentations, stand & deliver Good Communication skills, regional language proficiency is must basis location If Interested please share CV and call back to 6366840271 / 8076927295

Job Description Process Trainer Location Gurugram Job Responsibilities: Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity. Coordinate training schedule, set up, creation of training materials and follow-up. Training new employees in areas including sales training, product knowledge, customer communications and internal systems. Responsible for providing the product knowledge on Health Insurance to all new joiners. Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers Assist in delivery of on-going training programs Evaluate training and report on trainees Reviewing trainings performances and preparing participants score sheets Arrange for follow-up training, or report following training sessions Timely & constructive feedback and counselling of the trainees Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc. Desired Skills: • Required from a training background • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring. • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching • Ability to communicate and resolve issues that affect Performance Criteria • Ability to handle escalations from employees • Ability to escalate issues to their supervisor or other internal departments Candidate should be comfortable working from office 6days - Gurugram Kindly share your resume at amulyavaish@paisabazaar.com

Training Program Development Hiring and Onboarding Training Delivery OJT and Performance Management

About Fibe (formerly EarlySalary) : Fibe is a leading consumer lending app in India, catering to young, tech-savvy, and aspirational consumers. It offers a range of financial products, including cash loans, and sector-specific loans in areas like healthcare, education, and green finance, making financial solutions more accessible. Fibe has grown rapidly and is now a market leader in serving middle-income and underserved groups. Recently upgraded to A- by CARE Ratings, Fibe has access to funding from major banks and NBFCs. With over 7 million loans disbursed, totaling Rs. 26,000 Cr+, Fibe is ISO/IEC 27001 certified for information security. Winner of BW Festival of Fintech Lending Platform of the Year (Gold) and Fintech Brand of the Year (Silver) ET Healthcare Awards 2024 - Excellence in Affordable Healthcare Financing Entrepreneur 2024 Founder of The Year & Best Innovation in Financial Services Winner of G20 Digital Innovation Alliance Best Startup in Fintech Great Place to Work Certified Role: Assistant Manager - Training Core Responsibilities: Design and deliver training programs related to Loans, BNPL, and Fintech regulations . Develop high-quality PowerPoint presentations that enhance learning effectiveness. Create fresh, engaging, and interactive content for training materials, manuals, and e-learning modules. Conduct live sessions, webinars, and workshops for different teams, including sales, customer support, and collections teams . Evaluate training effectiveness through feedback, assessments, and continuous improvement. Stay updated on industry trends, regulatory changes, and Fintech innovations to integrate them into training modules. Collaborate with stakeholders to understand business needs and tailor training programs accordingly. Key Skills & Experience Required: Expertise in PowerPoint – ability to design visually appealing and informative slides. Strong content creation skills – ability to develop comprehensive training materials . Experience in Fintech – especially in Cash Loans & BNPL products. Experience with LMS (Learning Management Systems) and e-learning tools and AI web tools that cater to training requirement Excellent communication and presentation skills. Basic excel reporting skills Previous experience as a Trainer in BFSI / Fintech / Loan & BNPL sector . Familiarity with financial products, lending processes, and compliance regulations. Ability to adapt training methods to suit different audiences.

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on thomas.shinde@gmail.com and for more details contact on 8655897621.

Leading BPO in Mumbai Hiring for Process Trainer International Voice Process(Mandatory) Require minimum 1year experience as Process Trainer in International BPO Immediate joiners/lesser notice period is prefered(NOTICE BUY OUT OPTION IS AVAILABLE) CTC UPTO 6.5LPA Shifts 24*7 5 Days Working Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Hiring for Sr Process Trainer/AM Training International Voice Process(Mandatory) Banking Process Require minimum 3years+ experience as Process Trainer in International BPO(Voice Process) Immediate joiners Shifts 24*7 CTC UPTO 11.5LPA 5 Days Working Cabs in ODD Hours Role and key responsibilities: Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. Accountable for achieving individual training performance metrics. Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines of deliverable. Self-starter, sense of urgency, and works well under pressure. Strong attention to detail Sense of professionalism and ability to develop good relationships. Interested candidates can call at 8766331528 or mail their cv at jasleen@hiresquad.in

Greetings from Homebazaar.com We are proud to get Certified as Great Place to Work '2024 Who are we? Home Bazaar Services Pvt Ltd is India's leading Property Advisor with an immense history of successful client satisfaction. With 12+ years of expertise, we analyze and cater to the client's requirements and have assisted thoroughly in their property buying journey. With the support of 350+ Property experts, we have been awarded Mumbai's best-winning property service company for the Quarter 2023 -24. With these achievements under our wings, we also have expanded to new horizons, we are currently operational in 9+ metro cities across India. What is our requirement? Role: Senior Corporate Trainer Job Location : Vashi Experience : 2 Years to 8 Years Key Responsibilities: Deliver engaging sessions on communication, persuasion, customer handling, conflict resolution, and other interpersonal skills crucial for sales success. Ensure trainees gain in-depth knowledge of products/services, USPs, competitive positioning, and benefits to articulate value effectively to customers. Train new and existing employees on the end-to-end sales process, CRM usage, compliance protocols, and company-specific procedures. Monitor and guide employees during live calls or sales scenarios, providing real-time feedback to bridge the gap between theory and execution. Conduct focused training sessions on call structure, pitch delivery, objection handling, listening skills, and closure techniques for both inbound and outbound calls. Work closely with sales managers to identify skill gaps and develop customized training interventions. Track training effectiveness through assessments, feedback, and performance metrics. Regularly update stakeholders on progress and improvement areas. Qualifications: Bachelor's degree in any discipline (Training certification is a plus) 3+ years of experience as a Sales Trainer or similar role Proven experience in conducting classroom, virtual, and on-the-floor training session Strong knowledge of sales techniques and call center dynamics Excellent communication, presentation, and interpersonal skills Proficiency in MS Office and basic training tools (PPT, LMS, etc.) How to Apply? Kindly share your resume on priya.verma@homebazaar.com

Role : Sr. Process Trainer DESIGNATION : Sr. Process Trainer LOCATION : Gurgaon YEARS OF EXPERIENCE : 4 years Role and key responsibilities: • Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities. • Accountable for achieving individual training performance metrics. • Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business standards • Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations. • Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients. • May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including, computer-based training, interactive classroom training and written job aids. • Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation. • Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis .Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases, policies, processes, and procedures. Key Skills and Knowledge: • Proven experience in training methodologies and soft skills (communication skills, critical thinking, time management, team building, etc.) • Strong communication skills, both written and verbal • Proficient in Microsoft Office • Demonstrated ability to multi-task, prioritize, and meet timelines of deliverables. • Self-starter, sense of urgency, and works well under pressure. • Strong attention to detail • Sense of professionalism and ability to develop good relationships. Educational qualification: Bachelor & Degree in related field with two to four years of relevant experience preferred. Preferred candidate profile : Immediate joiners or Notice period of 30 days

Job Title: Manager Training Location: Bangalore Whitefield Mode of work: Work from Office Job Type: Full-time Job Summary: The Training Manager will spearhead the development and execution of comprehensive training programs tailored for a dynamic BPO environment. This role is critical in ensuring seamless onboarding, skill development, and performance readiness of both new hires and tenured employees. With a strong emphasis on enhancing early-stage (090 day) employee performance, the manager will collaborate closely with cross-functional teams to drive training effectiveness, uphold compliance standards, and support overall business and client success through continuous learning and operational excellence. Key Responsibilities: Own end-to-end training execution and drive excellence in all external and internal training metrics. Analyze early lifecycle (0–90 days) agent performance and execute targeted improvement plans. Collaborate with Operations, Quality, and other departments to deliver training outcomes as per the defined SOW. Build and maintain a structured framework for TNI (Training Needs Identification) , refresher sessions, and ongoing capability development. Design and implement process controls to reduce errors, escalations, and compliance risks. Lead, coach, and inspire a team of trainers to achieve delivery goals and professional development milestones. Conduct in-depth performance trend analysis and root cause investigations; implement corrective actions based on data insights. Manage and update training content, SOPs, and knowledge repositories to reflect latest business changes and client updates. Establish robust governance on compliance, data security, and risk management across training programs. Monitor training effectiveness through feedback, assessments, and post-training performance metrics. Drive a culture of continuous learning, upskilling, and process innovation within the training function. Required Skills & Competencies: Training & Delivery Expertise Proven experience in managing end-to-end training in a BPO/Contact Center environment. Strong knowledge of training tools, instructional design, adult learning principles, and digital learning platforms. Industry Knowledge In-depth understanding of Voice and Non-Voice BPO operations, including key functions such as customer service, collections, sales, and technical support across diverse industry verticals. Strong grasp of BPO performance drivers, including client SLAs, KPIs, quality scorecards, and compliance benchmarks. Experienced in process audits, root cause analysis, and implementing call quality assurance frameworks to ensure consistent service excellence. Client Management Excellent client-facing and relationship management skills; experience in presenting training outcomes and improvement strategies to external stakeholders. Ability to build trust and credibility with clients through effective communication, problem-solving, and timely reporting. Analytical & Operational Skills Strong data analysis and reporting skills (Excel, dashboards, RCA tools). Ability to translate data into actionable insights to improve training outcomes. People & Leadership Skills Experience in leading training teams, performance coaching, and stakeholder management. Strong interpersonal skills with a collaborative and proactive mindset. Communication Excellent verbal, written, and presentation skills with the ability to engage diverse audiences. Process & Compliance Understanding of compliance, data privacy, and risk governance in BPO operations. Experience in handling internal/external audits related to training and quality. Note: Interested candidates share cv to jagadish.r@genisys-group.com / 7339655795 Preferably looking for Immediate Joiner.