Our client is the global leader of the broadest enterprise guest experience and operations management platform for hotels, casinos, and luxury residences. They are on a mission to provide their customers with the most advanced connection to their guests while, at the same time, supporting back-of-house operations and business intelligence. Their platform is in use globally at some of the world's most prestigious properties. Built-in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly have recognized them as industry leaders. They have received accolades and numerous awards for their platform and leadership in the industry. They are #1 and growing fast. To support our client, Ohmak Consulting LLP is looking for a talented Technical Support Engineer to join our dedicated team and provide the exceptional customer service that is the foundation of our company. We value our team members and encourage each person to contribute ideas for improvement in daily procedures and long-term goals. Our ideal candidate will enjoy the satisfaction of using their particular skills to help people while working in a positive and encouraging environment. Job Responsibilities: Support and monitor the ticketing portal Zendesk/Jira/Hubspot for incoming tickets from customers Identify the customer, product, task type, severity, and priority of the problem Identify the issue in logs using ElasticSearch and Kibana, respond to customers on direct issues Handling client calls/critical issues, analyzing problems as reported for the product Connect with the onsite team for issue resolution Maintaining application-level monitoring using scripts and dashboards Job Requirements: Bachelor's degree, preferably in IT related field, from a reputed college Minimum 1-2 years of Technical Experience in IT support domain, supporting websites, phone apps (iOS and Android), backend configuration and logs, MDM, and hardware such as Phones (iOS and Android), Tablets (iOS and Android), and networking equipment (switches, routers, etc.) Excellent oral and written English skills (appearance in the prior English proficiency exam is a plus) In-depth knowledge of IT networking, Wireless router Setup, VPN setup, etc. Basic understanding of the Linux Operating system and basic networking using Linux Basic understanding of HTML code, JSON file format, Github operation, etc. Basic understanding of Microsoft Web Servers, IIS, Apache, IHS, Database operation, etc. Excellent client-facing and English communication skills (both written and verbal) Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment Ability to quickly grasp and explain technological and business concepts Excellent analytical skills and ability to work independently and as a team player Multilingual capabilities (Spanish, German, etc.) a strong plus Experience in the Hospitality Industry, Technical support is a plus Documentation Requirements: Signed copy of Contract Agreement and Statement of Work (SoW) Copy of Original Aadhar card and Copy of Original PAN card Proof of highest education completed Proof of Certification, exams completed (if any) Other supporting and relevant documents Ohmak Consulting LLP offers competitive pay for qualified candidates. We focus on creating and maintaining a fun, positive work environment where team members can grow and flourish. Show more Show less