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10.0 - 12.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Foundit logo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a member of the CSS (ACS) organisation, your focus is to deliver bespoke annuity or T&M professional services to the Oracle customers while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer and technical escalated issues within the scope agreed with the customers, mostly being at customer's site. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and called out issues. .10+ Years of experience in Oracle DB and associated technologies. .Available to work in 24X7 when needed .Trouble shooting of DB, RAC, OGG & ODG .Strong Performance tuning skills - Query level tuning / DB tuning / Memory level tuning. .Exposure to Oracle Engineered System is desirable. .Experience implementing high availability & security option/features of Oracle Database. .Experience in leading a small technical team and managing the customer situation till the resolution. .Will the SPOC for customer in managing a technical situation for restoring the system or getting the technical problem resolved to the customer's satisfaction. . Experience implementing high availability & security option/features of Oracle Database. Career Level - IC4 As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Posted 2 weeks ago

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0.0 years

0 Lacs

Pune, Maharashtra, India

On-site

Foundit logo

Join Us At Vodafone, we're not just shaping the future of connectivity for our customers - we're shaping the future for everyone who joins our team. When you work with us, you're part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Roles & Responbilites .Implement new and changed applications in development, test, preproduction and production environments .Ensure proper implementation in production environments by supporting deployment team .Ensure proper functionality of technical application interfaces .Gather the correct requirements that are derived out of those specifications .Work closely with business and technical unit to ensure a common understanding of requirements .2nd level support in BI environments .You have to understand how a normalized Tel Co Data Model works to get a clear view on specifications and requirements .Create the Low Level Design for the specifications .Implement the changes as per the specifications. .You have to understand the different configuration options to be creative regarding special specifications .Perform a Unit Test on the implementations you have done .Perform a System Test on the implementation of other developers - these again demand a deep understanding of the complete flow .Handle high complex environments where small changes will have big consequences - always keep the big picture in mind .Execute defect fixing for System Test, Operational Acceptance Test and Production .After implementation in Production support business in analyzing gaps and mismatches in the loaded data .Provide Root Cause Analysis for defects to minimize defects in future .Responsible for quality of code delivery (create checklists for developers, check software before testing, check testing) .Responsible for Effort Estimations (development and test) Skills required Good understanding of K2view architecture and its components. Experience with Fabric CQLSH, Fabric Debugging, Fabric Synchronization and its modes, Fabric Jobs and parsers, and WS as a source. Understanding of environments, database types, interfaces, logical units, schemas, instance groups, web services, tables, global parameters, functions, and transactions. Knowledge about K2view integration with Kafka. Good experience in Java and K2View. ETL knowledge (independent of AI, ODI, Informatica). Good experience in SQL and Cassandra DB Knowledge about normalized data models. Good understanding of data and relationships. JAVA Knowledge of OGG (nice to have). Agile methodology. Self-organized working. Telecom domain knowledge (desired). Who we are We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. Together we can.

Posted 3 weeks ago

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