5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

Experian is seeking a talented Service Quality Engineer to excel in a dynamic, agile environment, supporting projects and developers by leveraging innovative technologies. As a key contributor, you will play a crucial role in ensuring our platform consistently delivers top-notch quality, thereby supporting Experian's commitment to providing exceptional service to consumers. In this role, you will be tasked with investigating the root causes of product issues, evaluating their extent and impact, and collaborating with our Platform and Engineering teams to implement effective solutions, along with establishing testing protocols to prevent regressions. The Service Quality team adopts a holistic approach towards platform service quality, encompassing the entire software development lifecycle and post-deployment phases. The responsibilities of the Service Quality Engineer include managing issues from inception to resolution, maintaining transparent communication with both customers and internal stakeholders throughout the process, all while prioritizing the safeguarding of the consumer-permissioned data managed by our platform. Key Qualifications: - 5 to 8 years of experience supporting a commercial online software-based product, involving troubleshooting, validation, testing, and analysis. - Recent experience with cloud technologies, particularly AWS (Fargate, S3, RDS, Lambda). - Proficiency in log and application management tools like Splunk, Cloudwatch, and DataDog. - Hands-on expertise in test automation tools, frameworks, and principles, focusing on APIs, UI, and performance testing. - Extensive experience in gathering and assessing specifications and requirements. - Ability to thrive in a dynamic environment, adapt to various technologies, and manage multiple projects concurrently. - Strong communication (verbal & written) and negotiation/documentation skills. Additional Preferred Experience: - Supporting product development for financial services businesses. - Assisting data science efforts and machine learning systems. - Building systems to support financial services businesses. - Familiarity with Docker, Kubernetes, and OpenShift. - Experience with security and privacy compliance standards (GPDR, CCPA, ISO 27001, PCI, HIPAA, etc.). - Knowledge and/or use of DDA, FDX, OFX, and/or FIX protocols. - Hands-on experience with Snowflake, Kafka, and ElasticSearch is highly desirable. - Recent experience in developing commercial systems managing PII, secure data, and transactions, including server-side development and REST/JSON APIs. - AWS Certification is a plus. Candidates who may not find this role or team suitable include those who: - Hold pessimistic views towards new technologies. - Prefer theoretical discussions over practical experimentation. - Dislike participating in Halloween-themed activities. - Prefer focusing on one task exclusively at a time. - Disregard deadlines and schedules as unimportant. Experian is committed to fostering a diverse and inclusive culture, prioritizing work-life balance, professional development, authenticity, collaboration, wellness, as well as recognizing and rewarding its employees. With numerous accolades for its people-centric approach, including recognition as a Great Place to Work in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work globally (4.4 Stars), Experian provides a supportive and engaging environment for its employees. Explore Experian Life on social media or visit our Careers Site to discover more about working at Experian.,

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