Role & responsibilities This role will be responsible for managing and scaling offshore delivery operations across multiple business units, including Assurance, Advisory, and Tax. It is a high-impact leadership position where you will work closely with the Partners to refine offshore strategies, optimize service delivery, and establish best practices. The role requires a hands-on approach, strategic vision, and strong operational expertise to ensure smooth offshore operations and future scalability. Lead and manage offshore operations across Assurance, Advisory, and Tax, ensuring seamless service delivery and collaboration with onshore teams. Develop and execute a long-term strategy for offshore expansion, aligning with the firms global objectives and business growth priorities. Act as a key liaison between onshore and offshore teams, facilitating cross-functional coordination and operational alignment. Contribute towards offshore team setup, ensuring the teams are structured and resourced to meet evolving business demands. Work closely with business leaders to identify operational bottlenecks and introduce solutions to enhance delivery. Assess and introduce technology-driven solutions to improve offshore efficiency. Manage relationships with key stakeholders, including facility management, IT support, and security. Ensure compliance with local regulatory and company operational policies. Drive continuous improvement in offshore service delivery, identifying opportunities to enhance efficiency, cost-effectiveness, and scalability. Work closely with onshore leadership to align operational priorities, resolve challenges, and enhance the offshore value proposition. Partner with Talent and Culture to build, develop, and retain a high-performing offshore workforce, fostering a culture of excellence, collaboration, and professional growth. Engage with senior offshore leaders and partners to ensure the offshore model effectively supports business objectives and client service excellence. Serve as a trusted advisor to internal stakeholders on offshore operations, providing insights on trends, challenges, and opportunities. Preferred candidate profile Bachelors or Masters degree in Business Administration, Finance, Accounting, or a related field 10+ years of experience in professional services, offshore operations, or business process management, with at least 3-5 years in a leadership role. Proven track record in managing offshore delivery models, preferably in a mid-sized professional services firm (Assurance, Advisory, Tax) Strong expertise in scaling offshore operations, managing cross-functional teams, and driving continuous improvement. Excellent stakeholder management skills with experience in liasing with senior leadership and managing global teams. Ability to confidently interact and influence at a senior level Knowledge of technology driven solutions for offshore optimization (AI, automation, workflow management tools)
