Senior Executive - Offline Operations Pes Hr Services

5.0 - 10.0 years

4 - 8 Lacs

mumbai, maharashtra, india

On-site

Handle offline queries received from B2B agents and agency partners worldwide Provide timely and effective support to agency partners, ensuring high satisfaction Maintain and nurture positive relationships with suppliers and agents Coordinate with internal teams to resolve operational issues related to offline channels Monitor and track offline operations to ensure smooth workflow and process adherence Prepare reports on query resolution and agent performance as required Identify areas for process improvement and implement corrective actions

Posted 1 month ago

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Support /Inbound International /BPO Contact Centre / Chandigarh & Mohali Location Connecting the Dots

0.0 - 5.0 years

2 - 3 Lacs

Chandigarh, India

On-site

If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ 9779924404 Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International Process KEY RESPONSIBILITIES AND ACCOUNTABILITIES Provide online/offline support for Global Customers. Resolve known customer issues through the use of a knowledgebase, direct use of tools, product user guides, and other reference materials. Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of call wherever possible. Assis...

Posted 5 months ago

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