Jobs

Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Guru AI insights for smarter career decisions

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Companies

Resume

Home
>
Jobs in Kolkata
>
Hdfc Bank
>
Officer Customer Care (OCC)-Virtual Care

Officer Customer Care (OCC)-Virtual Care

Hdfc Bank

0 - 3 years

0 - 3 Lacs

Kolkata

Posted:2 months ago| Platform:

Apply

Skills Required

Customer Care Inbound Voice Process Telesales Telecalling Phone Banking Inbound Calls

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities- Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Preferred candidate profile- Candidate with fluent spoken English Skills. Also, he/she must know Hindi and Bengali as well.

More Jobs at Hdfc Bank

Functional Analyst - Credit Analytics & Innovation

Delhi NCR, Gurgaon, Mumbai (All Areas)

1 - 6 yrs

INR 15 - 25 Lacs

Retail Trade and Forex Sales Manager

Mumbai Suburbs, Mumbai

5 - 10 yrs

INR 6 - 10 Lacs

Data Scientist - Credit Analytics & Innovation

Bengaluru, Mumbai (All Areas)

1 - 6 yrs

INR 10 - 20 Lacs

CA Fresher- Team Member-Balance Sheet Strategy & ALM

Mumbai

Experience: Not specified

INR 0 - 0 Lacs

RBB_ Imperia Relationship Manager_ Jetpur_ Gujarat

Jetpur

6 - 10 yrs

INR 8 - 9 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Care Interview Now

Hdfc Bank

www.hdfcbank.com/

Banking

Mumbai Maharashtra

10001 Employees

704 Jobs

Key People

Sashidhar Jagdishan

Managing Director & CEO
Kaizad Bharucha

Executive Director
Rakesh Sethi

Executive Director
Rajiv Lall

Independent Director

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Bookmarks

Officer Customer Care (OCC)-Virtual Care

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Hdfc Bank

Mock Interview

RecommendedJobs for You

Officer Customer Care (OCC)-Virtual Care

Officer Customer Care (OCC)-Virtual Care

Officer Customer Care (OCC)-Virtual Care

Mega Walk -In (Sat)10th May ITechnical Support Voice

Domestic Bpo voice process - 12th Pass || Marathi & Hindi @Thane

Etraveli is hiring freshers For Backoffice| Travel Process

Bpo Voice Process || HSC Pass || icici process

Non Voice Executive (Night Shift Only)

Order Management

Technical Support @Hyderabad/Gaming Process

Login to

Please Verify Your Phone or Email

Confirm Action

Contact Us

Contact Us

Search

Profile

Bookmarks

Personal Settings

Officer Customer Care (OCC)-Virtual Care

Experience & Salary

Skills Required

Work Mode

Job Type

Job Description

More Jobs at Hdfc Bank