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Officer Customer Care (OCC)-Virtual Care

0 - 3 years

0 - 1 Lacs

Kolkata

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Customer Care Customer Relationship

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities- Job Purpose-Responsible for ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers. To ensure that the defined productivity targets on service levels, call handling time , quality parameters are met consistently To ensure zero defects processing of all customer requests, including prompt and accurate Hotlisting of lost cards reported. To ensure complete and accurate resolution within the defined TATs. To ensure process compliance as per the set Audit and SQ guidelines. Preferred candidate profile-Candidates should have good communicaion skills and should be able to manage customers calmly.

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Hdfc Bank
Hdfc Bank
www.hdfcbank.com/

Banking

Mumbai Maharashtra

10001 Employees

704 Jobs

    Key People

  • Sashidhar Jagdishan

    Managing Director & CEO

  • Kaizad Bharucha

    Executive Director

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