45 Office365 Jobs - Page 2

Job Details: Designation Senior System Administrator L3 Location – Bestech Business Tower, Mohali, sector 66 (work from office) Shift – US Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 6 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. JOB Requirements and Responsibilities : Should have experience on windows server and Domain controller Group Policy , troubleshooting skills. Should have experience on windows server and Domain controller upgrades, Group Policy troubleshooting skills. Working knowledge of MS Azure, MDM, Intune , SharePoint, Project Migration. Experience will File and Print Servers , File Server Migrations to Azure. Experience with Microsoft Exchange Server and Office365 . Working experience in VMWare / Hyper-V . Working knowledge of Firewalls , VPN Technologies, Network routers , Wi-Fi Access points, Port forwarding Sound understanding of DNS, DHCP , Active Directory servers. Excellent troubleshooting and analytical skills. Hands-on experience on Backups Desktop troubleshooting experience hands-on experience on Firewalls. Alaric Benefits: Competitive salary and benefits Accidental policy Term Life insurance Medical insurance Trainings and Certifications-Webinars, Workshops to upgrade their skills according to the current working environment. Wellness Programs for employees About the company: Alaric Ventures is a premier Managed IT Provider, helping businesses to implement and pro-actively manage their technology by providing outstanding remote IT Support services to US/UK clients. We deliver services, such as Network, infrastructure and security, Microsoft exchange, cloud-based services like Microsoft Azure. We are committed to Deliver services to our clients and being a culturally inclusive, socially responsible, and environmentally sustainable organization . Together, we are the heart of progress .

Job Details: Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 6 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. JOB Requirements and Responsibilities : Should have experience on windows server and Domain controller Group Policy , troubleshooting skills. Should have experience on windows server and Domain controller upgrades, Group Policy troubleshooting skills. Working knowledge of MS Azure, MDM, Intune , SharePoint, Project Migration. Experience will File and Print Servers , File Server Migrations to Azure. Experience with Microsoft Exchange Server and Office365 . Working experience in VMWare / Hyper-V . Working knowledge of Firewalls , VPN Technologies, Network routers , Wi-Fi Access points, Port forwarding Sound understanding of DNS, DHCP , Active Directory servers. Excellent troubleshooting and analytical skills. Hands-on experience on Backups Desktop troubleshooting experience hands-on experience on Firewalls. Alaric Benefits: Competitive -salary and benefits Accidental policy Term Life insurance Medical insurance Trainings and Certifications-Webinars, Workshops to upgrade their skills according to the current working environment. Wellness Programs for employees About the company: Alaric Ventures is a premier Managed IT Provider, helping businesses to implement and pro-actively manage their technology by providing outstanding remote IT Support services to US/UK clients. We deliver services, such as Network, infrastructure and security, Microsoft exchange, cloud-based services like Microsoft Azure. We are committed to Deliver services to our clients and being a culturally inclusive, socially responsible, and environmentally sustainable organization . Together, we are the heart of progress .

Job Details: Designation Senior System Administrator Level 3 Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift – US Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 5 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. JOB Requirements and Responsibilities : Should have experience on windows server and Domain controller Group Policy , troubleshooting skills. Should have experience on windows server and Domain controller upgrades, Group Policy troubleshooting skills. Working knowledge of MS Azure, MDM, Intune , SharePoint, Project Migration. Experience will File and Print Servers , File Server Migrations to Azure. Experience with Microsoft Exchange Server and Office365 . Working experience in VMWare / Hyper-V . Working knowledge of Firewalls , VPN Technologies, Network routers , Wi-Fi Access points, Port forwarding Sound understanding of DNS, DHCP , Active Directory servers. Excellent troubleshooting and analytical skills. Hands-on experience on Backups Desktop troubleshooting experience hands-on experience on Firewalls.

Job Details: Designation Senior System Administrator Location Bestech Business Tower, Mohali, sector 66 (work from office) Shift – Night Shift Office Working Days & Hours: 5 days a week, 8 (Work) + 1 (Break) hours shift Desire candidate: Minimum 4 years in IT or related domain. Excellent written and verbal communication skills. Excellent customer service skills Education: Graduate (Any stream) preferably in computer science, B. Tech, or related field Education. Should be ready for the client facing engagement. MCSE or CCNA or CCNP, Network+ or Security+ or VMware or Azure or ITIL foundation. JOB Requirements and Responsibilities : Should have experience on windows server and Domain controller Group Policy , troubleshooting skills. Should have experience on windows server and Domain controller upgrades, Group Policy troubleshooting skills. Working knowledge of MS Azure, MDM, Intune , SharePoint, Project Migration. Experience will File and Print Servers , File Server Migrations to Azure. Experience with Microsoft Exchange Server and Office365 . Working experience in VMWare / Hyper-V . Working knowledge of Firewalls , VPN Technologies, Network routers , Wi-Fi Access points, Port forwarding Sound understanding of DNS, DHCP , Active Directory servers. Excellent troubleshooting and analytical skills. Hands-on experience on Backups Desktop troubleshooting experience hands-on experience on Firewalls. Alaric Benefits: Competitive salary and benefits Accidental policy Term Life insurance Medical insurance Trainings and Certifications-Webinars, Workshops to upgrade their skills according to the current working environment. Wellness Programs for employees

Work From Office, Chandigarh Location Required skills: • The candidate should have hands-on experience on windows servers upgrades/migrations. Perform Domain controller upgrades and troubleshoot group policy implementation. • Hands on experience on Exchange servers to Office 365 migrations projects. • Hands on experience on Prem to cloud migrations (Azure) migrations projects. • Must have hands on experience on Azure and Azure AD. • Working knowledge of Firewalls, VPN Technologies, Network Routers, Wi-Fi Access points and Port forwarding. • Sound understanding of DNS, DHCP servers, MDM Intune. • Good Interpersonal and client handing skills. • Excellent troubleshooting and Analytical skills. Education and/or Experience: • Any Technical qualifications (BCA, Btech, B.Sc IT). • Desirable Microsoft Technology Associate (MTA) and MCSA certifications • Preferably AZ900/AZ104 certification. • Cisco CCNA / CCNP certification is highly valued. • This position offers the opportunity to work with a variety of clients, ensuring their network infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success Client Service: • Provide outstanding client service, responding promptly and professionally across communication channels. • Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: • Night shifts /EST • Monday to Friday Fixed working days Benefits and compensation: • Group Health insurance and other benefits. • The Best working culture and growth opportunities. • Learning opportunities in leading technologies • Compensation as per Market Standard

Position Overview: Company Profile As an integral part of our Managed Services team, the Senior System Administrator specializes in designing, implementing, and troubleshooting complete infrastructures, including wired, Wi-Fi, and security frameworks, with a strong focus on Windows servers, Azure, Firewall, Office 365, Exchange server, Backups and Networking. This role requires a proactive, self-starting individual who can manage multiple projects from design through implementation, effectively communicate technical information to a variety of audiences, and drive projects to successful completion. This highly client-facing position demands excellent service skills across phone, email, and remote assistance platforms, and the ability to build and maintain long-term client relationships. Required skills: • The candidate should have hands-on experience on windows servers upgrades/migrations. • Perform Domain controller upgrades and troubleshoot group policy implementation. • Hands on experience on Exchange servers to Office 365 migrations projects. •Hands on experience on Prem to cloud migrations (Azure) migrations projects. • Must have hands on experience on Azure and Azure AD. All Rights Reserved with ALARIC VENTURES - Bestech Business Towers, Sector 66, S.A.S Nagar, Mohali, CHANDIGARH • Working knowledge of Firewalls, VPN Technologies, Network Routers, Wi-Fi Access points and Port forwarding. • Sound understanding of DNS, DHCP servers, MDM Intune. • Good Interpersonal and client handing skills. • Excellent troubleshooting and Analytical skills.

Role & responsibilities Responsibilities: Investigate and resolve moderately complex issues in Exchange Online, OneDrive, Teams, and Intune. Perform mailbox migrations, shared mailbox configuration, and advanced email flow troubleshooting. Manage O365 licenses, groups, roles, and user policies. Configure and troubleshoot MFA, conditional access policies, and compliance settings. Support PowerShell-based scripting for automation or bulk tasks (e.g., user provisioning, reporting). Coordinate with Microsoft support or for partner / vendor for critical issue resolution. Required Technical Skills and Qualifications: Apprx 1.6 years of experience supporting Microsoft 365/O365 in a corporate environment. Proficiency in Office 365 Admin Center and related services (Exchange Online, Teams, OneDrive etc). Good understanding of Azure AD concepts. Experience with ticketing systems (e.g., Service desk). Working knowledge of PowerShell for M365 tasks is a plus. Strong customer service and communication skills. Ability to manage priorities in a fast-paced environment. Required Soft: Strong customer service mindset. Excellent communication skills. Manage priorities in a fast-paced environment. System and Process oriented. O365 admin console IceWarp Admin console microsoft Sharepoint G-Suite Admin console microsoft Exchange admin L-Dap directory Identity microsoft Veeam Cloud purview microsoft Onelogin admin console CloudCodes admin console Powershell,CMD Cisco Spam qurantine/Secure cloud email Preferred candidate profile - Immediate Joiner

Role & responsibilities Responsibilities: Investigate and resolve moderately complex issues in Exchange Online, OneDrive, Teams, and Intune. Perform mailbox migrations, shared mailbox configuration, and advanced email flow troubleshooting. Manage O365 licenses, groups, roles, and user policies. Configure and troubleshoot MFA, conditional access policies, and compliance settings. Support PowerShell-based scripting for automation or bulk tasks (e.g., user provisioning, reporting). Coordinate with Microsoft support or for partner / vendor for critical issue resolution. Required Technical Skills and Qualifications: Aprx 5 years of experience supporting Microsoft 365/O365 in a corporate environment. Proficiency in Office 365 Admin Center and related services (Exchange Online, Teams, OneDrive etc). Good understanding of Azure AD concepts. Experience with ticketing systems (e.g., Service desk). Working knowledge of PowerShell for M365 tasks is a plus. Strong customer service and communication skills. Ability to manage priorities in a fast-paced environment. Required Soft: Strong customer service mindset. Excellent communication skills. Manage priorities in a fast-paced environment. System and Process oriented. O365 admin console IceWarp Admin console microsoft Sharepoint G-Suite Admin console microsoft Exchange admin L-Dap directory Identity microsoft Veeam Cloud purview microsoft Onelogin admin console CloudCodes admin console Powershell,CMD Cisco Spam qurantine/Secure cloud email Preferred candidate profile - Immediate Joiner

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring Freshers for International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 working days 2 days off Rotational shifts Cab facilities 2 months training in Mysore Only Graduates (Btech/BE/BCA) Excellent Communication Skills SALARY STRUCTURE : Upto Rs 2.45 LPA -- For Freshers Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 VANSHIKA-9628372762 YAGYANSHI- 9821182648 LAIBA - 9654201996 FAREHA- 8528371817 SIYA-7565006262

Strong networking concepts and protocols .Hands-on with network hardware and software including routers,switches,firewalls and wireless access points. Good in network troubleshooting tools & utilities.Strong in security best practices and principles. Required Candidate profile Strong problem-solving and analytical skills, with the ability to work independently and as part of a team. Certifications like CCNA, CompTIA Network+, or equivalent are a plus.

Min 1 Yr International Semi Voice Exp into Technical support Loc- Hyderabad Skills - Windows OS / Microsoft Products / Gaming Support 5 Days Working | WFO CTC Up to 6 LPA | 45K In Hand + Perks 24x7 US Shifts HR Mayur - 7357769199

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Need Immediate Joiners) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF Salary : For Fresher's:-Upto Rs 2.5 Lpa (16k inhand ) For Experienced:- Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS NOTE :- NEED IMMEDIATE JOINERS ONLY OR CAN JOIN WITHIN 15 DAYS Not for Candidates pursuing full time graduation Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Divya 9821182650 Vanshika 9628373762 Areesha 9628373763 Reba 9628373764 Thanks & Regards HR Team KVC CONSULTANTS LTD ##NO PLACEMENT CHARGES##

International Technical Voice Process Experience -1 year min in Int Technical Process Qual: Graduation Mandatory Location -Bangalore Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478/genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA + Incentives + Allowances

Skills Required : 4- 6 Years of experience in IT support roles, with a focus on desktop/technical support. Hands - on experience with Office 365 applications, including user account management. Experience in providing first-line technical support for hardware, software, and network issues. Handled support tickets promptly while maintaining high customer satisfaction. Document technical issues and solutions effectively in the ticketing system. Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management. Collaborate with the IT team to enhance support processes and implement new technologies. Strong problem-solving skills and technical troubleshooting abilities. Familiarity with Windows and Mac operating systems. Excellent communication skills and ability to work in a team Requirements Assist employees with resolving basic technical problems on both Windows and Mac operating systems. Ensure devices comply with organizational security policies and best practices. Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution. Assist users in setting up and using various Office 365 tools and applications. Respond to and resolve technical support tickets within established timeframes. Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system. Maintain up-to-date knowledge of recurring issues and solutions for future reference. Install, configure, and upgrade desktop hardware and software as needed. Contribute to internal knowledge-sharing sessions and best practice guides . Administer and support Microsoft Intune for device management, application deployment. Stay up to date with the latest IT trends and technologies to recommend improvements. Collaborate with global team for IT support and closely work to resolve issues.

Role & responsibilities Level 2 (L2) Responsibilities: Investigate and resolve moderately complex issues in Exchange Online, OneDrive, Teams, and Intune. Perform mailbox migrations, shared mailbox configuration, and advanced email flow troubleshooting. Manage O365 licenses, groups, roles, and user policies. Configure and troubleshoot MFA, conditional access policies, and compliance settings. Support PowerShell-based scripting for automation or bulk tasks (e.g., user provisioning, reporting). Coordinate with Microsoft support or for partner / vendor for critical issue resolution. Required Technical Skills and Qualifications: Aprx 5 years of experience supporting Microsoft 365/O365 in a corporate environment. Proficiency in Office 365 Admin Center and related services (Exchange Online, Teams, OneDrive etc). Good understanding of Azure AD concepts. Experience with ticketing systems (e.g., Service desk). Working knowledge of PowerShell for M365 tasks is a plus. Strong customer service and communication skills. Ability to manage priorities in a fast-paced environment. Required Soft: Strong customer service mindset. Excellent communication skills. Manage priorities in a fast-paced environment. System and Process oriented. Preferred candidate profile

Job Description : Candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment (Azure and AWS). Key Skills Candidate must have either Azure Cloud and Office365 administrator certification/ Solution Architect or equivalent credential. Process : ITIL knowledge is essential, and ITIL V4 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy. Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers. Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend. Desirable experience : He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Data center, High availability, Disaster Recovery. Responsible for managing Office365, Azure and associated services Experience in managing and securing cloud based workload and support cloud migration activities. Expertise in managing and supporting Microsoft 365 services, Exchange online, Intune, MS Teams, SharePoint, Azure Cloud, MS Defender, MS Purview, license, and user management. Experience with XDR, SOC integration, Network and firewalls. Experience in managing and supporting cloud based assets Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool, other disciplines related to service delivery. Analyze current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects.

Greetings from KVC CONSULTANTS LTD !! We Are Hiring For International Service Desk Role With Leading IT Company. Job Locations : PUNE (HINJEWADI PHASE - 2) Job description: ANY GRADUATES 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . DIVYA-9821182650 AREESHA-9628373763 VANSHIKA-9628373762 REBA-9628373764

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) 5 WORKING DAYS 2 DAYS OFF ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Salary Structure : Rs 4lpa for 1+ years of experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH OUR RESUME . AREESHA-9628373763 DIVYA-9821182650 VANSHIKA-9628373762 REBA-9628373764 SIYA-7565006262